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Lura Care is a CQC Registered Domiciliary Dental Service to Care Homes. From our head office in Hampton Hill we are, initially able to cover a 2 hour radius providing preventative oral health care to those who are dependent and/or have mobility difficulties. Lura Care aims to break the barrier between Dentistry and Care Homes ensuring that all people, no matter their age or ability, have access to, and receive, good oral health care.
Unit 2, 219 High Street, Hampton Hill, TW12 1NP, London, Regno Unito
3,6
4 recensioni
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Kameira and Zahra both attended our care home to provide service for our residents. Both ladies were absolutely brilliant, very professional and friendly . The residents were very happy . Exceptional service. We will definitely be requesting their services again in future.
Risposta di Lura Care
Thank you for your lovely feedback Lee. Our Teams are truly fantastic and I will be sharing this with them.
I contacted Luracare on behalf of my brother who is receiving end of life care.
Dr Shalvi Chabra Emma and Megan today whilst treating my brother were kind, sympathetic to his health needs and completed the dental work to a high standard.
The service they provide is very professional but also caring and compassionate.
I have used their service many times and each time I have been satisfied but most importantly so has my brother
Risposta di Lura Care
Thank you for your kind words Sandra. We strive to provide high quality and patient-focused care and it brings us joy to hear feedback like yours. I will share your message with Dr Shalvi, Emma and Megan.
Despite taking payment in advance, Lura Care have failed to provide the required treatment (a root filling and oral hygiene cleaning) to a friend in a residential home whose affairs we manage. We paid in early September as a date was booked for early October but then cancelled. We heard nothing until I chased it at the start of November and was told they were ‘extremely busy’ and the treatment would be scheduled. Since then I’ve heard nothing.
In addition to this very poor service, when they first inspected my friend’s teeth they recommended a removable partial denture at a cost of £940. It should have been obvious to them that the gaps they were planning to fill have been there for years and my friend therefore chose not to do anything about them when he was able. Now he’s had two strokes, can’t speak and has to take soft food and liquids only. I was shocked that Lura Care could make such a proposal in the circumstances! In addition, the cleaning charge is £168 which seems excessive, almost double what I pay at my dentist.
It seems to me that they are profiteering off a situation where residential and care homes struggle to get dental care for their residents. Quite appalling.
Risposta di Lura Care
Thank you for this message LoveWalking. I believe that, in many cases, there is a misunderstanding of our service and how we provide assessments and outcomes. Lura Care is by all means not "profiteering off a situation where care homes struggle to get dental care". (We do not provide our service to Residential homes) Lura Care provides a very adapted service to meet the needs of residents who cannot access a dentist even in urgent cases. The treatment plans and quotations are suggestions to improve the quality of life of residents, no matter their condition! A stroke patient is by no means restricted to a soft/liquid diet and can in many cases be able to chew. This may not be the case of your friend, however this is what the assessment is for, to determine what the possibilities could be to improve the patients quality of life. The suggestions are completely NON OBLIGATORY so no, Lura Care is not benefiting, we are giving Choice. If agreed to, the service is provided at the pace and comfort of the patient in their safe environment. This means that 1 treatment could take multiple visits, at no additional charges. If the treatment is not completed due to various reasons, Lura Care refunds the amount of the treatment that could not be done. Hence not profiteering in any way. The pricing may sound excessive, however if you take into consideration your amount of just a check up at your local dental practice, Lura Care provides this FREE OF CHARGE. And if you take into account your cost for an oral hygiene, add your travel rate to and from the clinic and time out of your day which may incur taking time off work, not to mention should you need to make multiple visits, the costs add up on just that 1 treatment. As previously mentioned, no additional charges are applied for Lura Care to make multiple visits which often has our dentists travelling over 4-5 hours to meet the needs of many residents in a number of care homes in just 1 day. As a Private Healthcare Provider and Domiciliary service onsite to residents, we try to prevent the moving and handling transfers to and from dental clinics, particularly for a stroke patient, in your case, would be a nightmare for all involved, and add those costs to your time to make these arrangements.
Lura Care is providing a solution to the crisis of oral health in the UK... We are also inundated with meeting the needs of so many people who are in pain and unnecessary suffering that can be prevented, and often we even disregard the fact that we are not an emergency call out service simply because as a company we are compassionate and go the extra mile. This is rare for most healthcare providers. We aim to always care for the person and not the money.
I hope that this response satisfies your misrepresentation of our service. I wish you health and pain free smiles.
They are very expensive indeed, dentures which cost £328 on the NHS as a band 3 charge. Lura Cares price "estimate" £3,100 and I don't know if any extras are included. They do say for certain things travel to a centre is required, incurring extra charges. My mums denture was missing a tooth and they didn't quote for a simple repair, so I asked and it was £461.
In the end I took matters into my own hands, went to the care home after breakfast, mums teeth to a dental lab in the local area for a while you wait repair for £60 (they also cleaned them up and rebuffed them) and had them back in mums mouth before her lunch (under 2 hours).
Risposta di Lura Care
Thank you for your rating and providing me with the opportunity to respond.
Lura Care is a Private Healthcare Provider and not affiliated with the NHS.
Our service includes free of charge annual check ups with non-obligatory treatment plan suggestions.
Our costs are based competitively in the private healthcare market and for the prices quoted, we often make multiple visits to the resident with no additional charges, specifically for those who are dependent and have mobility difficulties.
I am pleased your mother had such a timeous service from the NHS and you were able to transfer her to and from a dental clinic, which so many could not manage. We wish her well.
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