This is the second time I have used Lunns. The staff are extremely helpful, go above and beyond and nothing is too much trouble. I would highly recommend them - I purchased online but because of the... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We were in looking at some Tudor watches for my wife. We were shown some watches that we hadn't considered and ultimately ended up purchasing one . Great experience . Very helpful staff , would recomm... Leggi di più
L'azienda ha risposto
Excellent Customer service from knowledgeable and friendly staff in the Omega boutique. Purchased several watches from them over last couple of years. Wouldn't shop anywhere else.
L'azienda ha risposto
I was greated by a very well presented and knowledgable employee who was able to help me decide on a suitable model and we were able to do a great deal. Thank you i will be back for many more watch pu... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Gioielliere
- Rivenditore di diamanti
- Designer di gioielli
- Incisore di gioielli
- Servizio di riparazione orologi da polso
- Negozio di orologi
Scritti dall'azienda
A renowned Northern Irish jeweller catering to clientele across the UK and the Republic of Ireland. With over six decades of rich heritage, we have consistently excelled in offering exquisite diamonds, luxury watches, and unparalleled customer service. Our independent family-owned business, now lead by its third generation, operates from our esteemed locations, nestled in the heart of Belfast and on Shipquay Street in Derry/Londonderry.
Our Shipping Promise
Free Delivery to the UK and ROI
When shopping with us, receive free delivery to the UK and ROI
Informazioni di contatto
Queens Arcade, BT1 5FE, Belfast, Regno Unito
- 028 90329799
- concierge@lunns.com
- lunns.com
4,9
Eccellente
393 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent Service
I telephoned Omega shop in the Arcade and talked to Travis, he made the experience of buying an Omega Speedmaster very easy. He is very knowledgeable about the intricacies of the watch and made the purchase very enjoyable.
3 ottobre 2025
Non scritta su invito
Risposta di Lunn's Jewellers
Hi W. & J. Chambers,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience instore, and we will be sure to pass your message on to Travis.
Best wishes, Lunn's
Lovely experience
Lovely experience, really professional and friendly. I felt like this was a standard purchase but they made it feel really special. I was going in to collect something I purchased online but they didn’t just hand it over, they sat down and took the time to show the product and make sure I was comfortable with it. Would definitely go back and have been actively looking for my next purchase from Lunns.
30 luglio 2025
Risposta di Lunn's Jewellers
Hi Stiofan,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with us, and will be sure to pass your appreciation onto the team. We look forward to dealing with you again soon.
Best wishes, Lunn's
Pre Owned Watch
Very quick, responsive, courteous and patient service.
Everything delivered safely and on time.
23 settembre 2025
Risposta di Lunn's Jewellers
Hello,
Thank you for your kind 5 star review. We are delighted to hear you had a positive experience with us online, and hope you enjoy your new timepiece. We look forward to dealing with you again in the future!
Best wishes, Lunn's
Highly recommend
Went to Lunns yesterday with my husband to purchase a special ring. What a lovely warm & memorable experience. High quality jewellers are often stuffy & intimidating but not this one. From the lovely doorman to delightful & patient Amber we were treated so beautifully. Came away with a georgous ring & happy memories of the time choosing it. Did I mention the chocs & a glass of champagne?
26 settembre 2025
Non scritta su invito
Risposta di Lunn's Jewellers
Hi Joan,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience in store with Amber. We will be sure to pass this message on to her. We look forward to welcoming you back soon - and hope you enjoy your beautiful new ring!
Best wishes, Lunn's
Risposta di Lunn's Jewellers
Hi Colin,
Thank you for your kind 5 star review. We are delighted to hear you had such a nice experience with us and look forward to welcoming you back in the future!
Best wishes, Lunn's
Great to deal with fast delivery no…
Great to deal with fast delivery no issues at all
2 settembre 2025
Risposta di Lunn's Jewellers
Hi Shane,
Thank you for your kind 5 star review. We are delighted you had such a positive experience with us online, and look forward to dealing with you again in the future!
Best wishes, Lunn's
fantastic service from start to finish…
fantastic service from start to finish made great by Darren , Peter, and Debra who made my experience special reciving my Rolex oyster perpetual watch thank you very much and look forward to my next purchase with Lunns.
Regards Shane.
20 settembre 2025
Non scritta su invito
Risposta di Lunn's Jewellers
Hi Shane,
Thank you for your kind 5 star review. We are delighted to hear you had such a great experience with the team in Rolex, and will be sure to pass this note on to them. We look forward to seeing you again soon!
Best wishes, Lunn's
Risposta di Lunn's Jewellers
Hi Michelle,
Thank you for your kind 5 star review. We are delighted to hear you found our staff so pleasant, and look forward to seeing you again soon!
Best wishes, Lunn's
Very helpful excellent service
2 settembre 2025
Risposta di Lunn's Jewellers
Hi Ryan,
Thank you for your kind 5 star review. We are glad to hear you received great service, and look forward to welcoming you back soon.
Best wishes, Lunn's
Emma was great help
Emma was great help, very knowledgeable and made a nervous wreck feel very comfortable
26 agosto 2025
Risposta di Lunn's Jewellers
Hi Sean
Thank you for your kind 5 star review. We are delighted to hear you had such a positive, and comfortable, experience with us. We look forward to welcoming you again soon!
Best wishes, Lunn's
I had a great experience at Lunns…
I had a great experience at Lunns whilst purchasing a ring from them. I dealt with Pearl who was extremely helpful from my first visit viewing the ring until it was ready for collection. I am delighted with my purchase and cannot praise the service that I received enough! Thank you
6 settembre 2025
Risposta di Lunn's Jewellers
Hi Donna,
Thank you so much for your 5 star review. We are delighted to hear you had such a positive experience with Pearl in store, and very much hope you enjoy wearing your new ring for years to come. We look forward to seeing you again soon.
Best wishes, Lunn's
Excellent staff with great service.
22 agosto 2025
Risposta di Lunn's Jewellers
Hi Jason,
Thank you for your kind 5 star review. We look forward to seeing you again soon!
Best wishes, Lunn's
Risposta di Lunn's Jewellers
Hi Martin,
Thank you for leaving this kind 5 star review for Hannah-Grace. We will be sure to pass this on to her, and we look forward to dealing with you again in the future!
Best wishes, Lunn's
Great communication from Patrick
Great communication from Patrick. All staff very helpful and also resized another watch I had that wasn’t purchased from them.
30 agosto 2025
Risposta di Lunn's Jewellers
Hi Jordan,
Thank you for your kind 5 star review. We are delighted to hear you had such a plesant experience with Patrick, and will be sure to pass this message on to him. We look forward to seeing you again soon.
Best wishes, Lunn's
Risposta di Lunn's Jewellers
Hi Gary,
Thank you for your kind 5 star review. We look forward to seeing you again soon!
Best wishes, Lunn's
Impeccable Customer Service
Visited their Victoria Square store in June 2025 to have a watch bracelet sized. Despite having bought the watch elsewhere, I wanted to take it to be sized by the best in Belfast. Upon walking into the store I was greeted immediately and shown to a consultation area and even offered a coffee. The job was done free of charge in a few minutes. The level of service made a great impression on me, especially as I had not even been a paying customer and as a younger person dressed very casually I was treated as if I were there spending thousands. My high expectations of Lunns were indeed met. When the time comes I will be back.
24 giugno 2025
Non scritta su invito
Risposta di Lunn's Jewellers
Hi Carlos,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience in our Victoria Square store, and will be sure to pass your message on to the team. We look forward to seeing you again in the near future!
Best wishes, Lunn's
Fantastic customer service
From being in store, to speaking over the phone the customer service was fantastic. Compared to other Jewellers in Belfast City Centre Lunn's are levels above the rest. My wife loves her new ring and to top it off I was given an unexpected voucher to go towards a new watch. Thank you very much
12 agosto 2025
Risposta di Lunn's Jewellers
Hi Philip,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience and that your wife loves her new ring! We look forward to welcoming you both back into store in the future.
Best wishes, Lunn's
Dreadful communication. Ignores customer enquiries.
I sent an enquiry email to the concierge email address stated on the Lunn's website. After two days there was no response; not even an acknowledgment of receipt of said email. I then tried the WhatsApp contact method advertised on their website. A response was sent with no apology for having completely ignored my previous email. Seriously poor level of first contact "customer service". I'll take my business elsewhere.
20 agosto 2025
Non scritta su invito
Risposta di Lunn's Jewellers
Hi John,
We are truly sorry to hear of your experience, as it is never our intention for a client to feel overlooked; our Concierge team attempted to reach you via telephone and WhatsApp this morning. We kindly invite you to reconnect with us at your earliest convenience where our team would be delighted to assist you.
Best wishes, Lunn's
Excellent customer service and the ring…
Excellent customer service and the ring is beautiful. Can't ask for more!
11 agosto 2025
Risposta di Lunn's Jewellers
Hi Christopher,
Thank you for your kind 5 star review. We are delighted to hear you love your new ring. We look forward to welcoming you back online or in store in the near future!
Best wishes, Lunn's
Fantastic support from team at the…
Fantastic support from team at the Concierge. Necklace arrived on time, beautifully packaged and my wife was thrilled. Another great experience from Lunn’s Team. Thank you.
9 agosto 2025
Risposta di Lunn's Jewellers
Hi Pete,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience online and look forward to welcoming you back online or in store in the future!
Best wishes, Lunn's
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