Lumivisage Recensioni 44

TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

I’ve been using the mask for over a year now to help with hyperpigmentation. Mostly the green light. I’ve seen majority of the sun spots fade. Had an issue with the batter pack after a year, and they... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Advertising shows people doing activities which would indicate their eyes are open…once you receive the unit and read the instructions, it tells you to keep your eyes closed. Main reason I purchased w... Leggi di più

Valutata 5 stelle su 5

I'll be honest. I originally got this LED mask for my wife and after seeing her results (less acne, less noticeable fine lines and wrinkles), I started using it myself! I do it as part of my meditatio... Leggi di più

Valutata 4 stelle su 5

was honestly a bit skeptical when I first started using this red light therapy mask, especially since my skin broke out initially. But after some research, I realized that this breakout can be par... Leggi di più

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Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

44 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 25% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

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Valutata 5 stelle su 5

Poor customer service and poor battery…

I’ve been using the mask for over a year now to help with hyperpigmentation. Mostly the green light. I’ve seen majority of the sun spots fade. Had an issue with the batter pack after a year, and they sent me a new mask.

31 marzo 2026
Non scritta su invito
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Risposta di Lumivisage

Dear Jessica,

We sincerely apologize for the delay in responding to your emails and for the inconvenience this has caused. We completely understand your frustration, and we truly appreciate your patience while we worked on resolving this issue.

We have shipped your replacement Lumi Visage mask with express shipping so it reaches you as quickly as possible. You will receive it very soon, and we hope it meets your expectations.

At Lumi Visage, we always strive to provide the best support and experience for our customers, and we are very sorry that we fell short in this situation. Your feedback is important to us, and we have shared your experience with our team to ensure better communication and faster response times moving forward.

We would appreciate it if you replied to our email so we can assist you further.

Best regards,
Lumi Visage team

Valutata 1 stelle su 5

Advertising shows people doing…

Advertising shows people doing activities which would indicate their eyes are open…once you receive the unit and read the instructions, it tells you to keep your eyes closed. Main reason I purchased was for the eye protection and not having to close my eyes. Have asked for permission to return and have not heard back.

9 febbraio 2026
Valutata 4 stelle su 5

Was honestly a bit skeptical when I…

was honestly a bit skeptical when I first started using this red light therapy mask, especially since my skin broke out initially. But after some research, I realized that this breakout can be part of the process, as the mask helps unclog pores. Now that I’ve stuck with it, I’m seeing a real improvement in my rosacea and even some subtle differences in the fine lines on my face. My skin feels healthier overall.

One thing I do wish it had, though, is a mouth hole, because it can get quite hot inside the mask. But overall, I’m really happy with the results and look forward to continuing my journey with it.

1 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Best LED red light mask

Best LED red light mask! I was searching one that had the right strong frequencies and good enough for daily use and this Lumi has been amazing so far! I even got my mom one for Christmas and she loved it too. Very easy to use and effective with consistency. Highly recommend!

6 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

I'll be honest... stolen from my wife.

I'll be honest. I originally got this LED mask for my wife and after seeing her results (less acne, less noticeable fine lines and wrinkles), I started using it myself! I do it as part of my meditation ritual and honestly, after a few weeks I'm starting to see the same benefits. It's super simple to use, high quality, and looks awesome haha! Highly recommend grabbing a Lumi Visage mask.

4 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Purchased for rosacea

I am very happy with my purchase. First, I received the product so quickly, two days before I expected. This gave me enough time for a few treatments before I had to be gone for a week. The information states to use it for several weeks to see results, but I felt my rosacea calmed down after three sessions. It is very easy to use and comes with good instructions, but if you have questions, their customer service is excellent. I emailed them with a clarifying question and they responded the next day with helpful information. I feel I received a quality product at a great price.

25 settembre 2025
Valutata 5 stelle su 5

As someone with sensitive skin and a…

As someone with sensitive skin and a long list of failed products, I wasn’t holding out much hope for this red light therapy mask — but it’s been amazing. The Lumi Vis mask is lightweight, fits really well, and after a few weeks of consistent use my skin is calmer, clearer, and way more even. It’s helped reduce flare-ups and even seems to be improving the texture on my jawline. I use it about 10 minutes a day while I read or scroll, and it’s honestly so relaxing. Can’t believe I didn’t try this sooner.

17 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Bought this to deal with stubborn…

Bought this to deal with stubborn hormonal breakouts and post-acne marks. The Lumi V red light therapy mask was easy to set up and feels really nice on the skin — not heavy or hot. Within a few weeks, I started noticing fewer breakouts and faster healing. My scars are fading more quickly and I just look more refreshed. Didn’t expect it to make such a difference. If you’re thinking about trying light therapy, I’d say go for this one.

16 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Very happy with my purchase

Very happy with my purchase. The led light mask is easy to use and super comfy. I started noticing improvements around my mouth and forehead after about two weeks. It’s now a regular part of my nighttime routine and I’ll definitely be sticking with it.

10 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Unreliable product and customer service

This note is in response to the comments provided by Lumi to my earlier 1 star.
This company has lied in their reply. They did. It offer to call to assist with the charging of the remote. They provided written instructions which were followed. The product is not reliable. I also did not refuse a phone call which was to discuss reimbursement of postage and duty as I’m in Canada I was unable to speak to them and request communication via email as I was travelling to Europe different time zone. They said they would refund the product cost and now they are rescinding even though the faulty product was retuned via ups exactly as a received. Do not buy from this company. They do not stand by their refund policy. This company is not trust worthy.

22 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

I had high hopes with this product…

I had high hopes with this product after reading the reviews.first order the remote would not maintain a charge, therefore I requested another one. The company requested I pay for postage to return the product. I did receive a second order which I appreciated. However the remote was broken, same problem. I will be returning it again I require to pay for postage without reimbursement. In the end I’m out of money for postage and duty as I’m in Canada. I have no product that I paid for. Lesson, by Canadian.

11 settembre 2025
Non scritta su invito
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Risposta di Lumivisage

Hello Simone,

We are sorry to hear about your experience. We completely understand how disappointing it must feel when things don’t work as expected. Please note that we never want any of our customers to feel like they’ve been left without support.

When an issue with the remote was reported, we immediately shipped out a replacement mask to resolve the first issue, and since then, our team has been actively following up to make sure everything works properly to ensure your satisfaction. We’ve reached out several times to guide you through the way of charging the mask and the remote, as in many cases it’s simply a setup step rather than a fault.

We’ve also been trying to schedule a call so we can walk you through the process directly, but unfortunately, we haven’t been able to connect yet.

Regarding the return postage, international orders (such as to Canada) do involve shipping costs, but we absolutely don’t want you to feel out of pocket or unsupported.

To make things easier, we’re trying to schedule a call with you to address the situation. We’d greatly appreciate it if you could kindly reply to our email with a suitable time for the call.

Your trust means a lot to us, and we’d love the chance to turn this experience into a positive one.

Best regards,
The Lumi Visage Team

Valutata 5 stelle su 5

Great experience from the start

The delivery came on time. The instructions were clear and easy to follow before using. The Mask is comfortable and efficient. I like that the voice calls out the time remaining and the Mask has eye shields that won't allow it to start unless your eyes are closed. It been just three days but I feel a slight difference in my complexion already. So far so good!

31 luglio 2025
Valutata 4 stelle su 5

I’m using the LumiVisage led mask for a…

I’m using the LumiVisage led mask for a few months now and I definitely see improvement in my skin. My face looks more even and my acne prone skin is about to fade! The only thing is lacking for me is the straps, I can’t tight them enough to allow me to be mobile.
Besides that I am very pleased with the mask and happy with the purchase❣️👌🏽

31 luglio 2025
Non scritta su invito

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