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Luff Recensioni 

201
•
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

Can't recommend their pillows enough. We have the prestige bamboo pillow and it's the most comfortable pillow as you can adjust the comfort level. The company is so professional and their products are... Leggi di più

Valutata 5 stelle su 5

Finally a pillow case I can trust! Natural fibres and amazingly comfortable so I can sleep well knowing it’s better for my skin and hair

Valutata 5 stelle su 5

Bought the Luff Sleep Grey King Duvet Set and Grey King Fitted Sheet at Milton Keynes Costco today. The quality and fabric feel very soft and comfortable. Special thanks to Sambina, the promoter,... Leggi di più

Valutata 5 stelle su 5

I was persuaded by the website to order the Pressure relief bamboo spring pillow, costing a lot more than I ever thought I would spend on a pillow. From the first night sleeping on it, I knew it was a... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. anche in
  3. Negozio di biancheria da letto
  4. Negozio di materassi
  5. Negozio di mobili per camere da letto
  6. Negozio di prodotti di bellezza e per il benessere

Informazioni su Luff

Scritti dall'azienda

Nothing matters more to us than your sleep. That's why Luff creates exceptional sleep products that have a positive impact on people and the planet. More breathable and softer than Egyptian cotton, our beautifully crafted bamboo pillows, UK-made mattresses and award-winning bedding help transform people's lives one sleep at a time.

Your Sleep | Your Health | Your Planet

Why customers choose Luff

Scritti dall'azienda

It's time to: Luff Your Sleep, Your Health, Your Planet
From mattresses and pillows to bedding, Luff is designed around comfort and improving your health, physically and mentally, with helpful UK customer care before and after your order.

200-night mattress trial

Experience Feeling the Luff in your own home risk free

Choosing a mattress online should feel safe. Luff mattresses include a 200-night home trial, so you can sleep on it properly before deciding. Full trial, return, warranty and delivery terms apply and are shown on luffsleep.com. It is time to invest in you.

Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

201 recensioni

5 stelle
4 stelle
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4,6

Tutte le recensioni

(201)

143 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

LUFF bedding

LUFF bedding. Sought it out at the Metro centre Gateshead after being advised to try it. The two guys running it (Marc & John) very, Very helpful. Explained the benefits of Bamboo Material. Ende up with not only bedding but also 3 Mattresses. They delivered, a journey of around 60 miles each way. Well done guys, and, thank you

11 febbraio 2024
Non scritta su invito
Valutata 4 stelle su 5

Luff pillow cases - Having bought these products from Costco

Having bought these products from Costco we are delighted with the sheets, so soft, but not yet tried washing them.
The only strange thing is we were sold by the sales person for Luff, pillow cases which are also great, however, the pillow case is far too big for Luff pillows, a full 25 cams too long , why is this? They look messy on the bed!
Can anyone from Luff tell me? The products overall are great. Thanks

9 febbraio 2024
Non scritta su invito
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Risposta di Luff

Hi Wendi, Firstly thank you very much for your purchase and review. Really glad to hear you are loving the sheets!

Do you know which pillow you purchased? The Pillowcases fit perfectly with our: Cambridge, Prestige, Forest, Bamboo Hotel, Royal Bamboo pillows. We have 2 versions of the Luxury pillow, one of which is bigger and it fits that one. The Mayfair cooling pillow is a unique shape pillow so a standard size pillowcase is loose on it. We deliberately make the bedding and pillowcases a little too big because they shrink a little in the first wash so then they fit better afterwards.

Please email us hello@luffsleep.com and we'll be happy to help out more :)

Thank you.

Best regards,
Stephen

Valutata 5 stelle su 5

Best bedding I have ever slept on

Best bedding I have ever slept on! It really feels like you are sleeping in heaven. It’s beautiful, soft, silky, feels amazing on skin. You truly are sleeping on luxury and it improved my sleep too. I was so impressed with it, I put all my old bedding in charity bags and refuse to sleep on anything other than LUFF bamboo. Five stars across the board.

31 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Prestige Pillow ⭐️⭐️⭐️⭐️⭐️

Thank you to Luff for amazing customer service. I am so grateful for your help in choosing me the perfect pillow. My Sister initially recommended the Prestige and after talking to customer service we decided this would work best for me. This is the best pillow I’ve ever had and I would recommend to anybody. We spend so much time in our beds that it is worth buying the correct pillow.

27 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Pick your pillow carefully, especially if you don’t have a tumble dryer.

Having had a bad experience with a horribly lumpy pillow, Luff reached out and I now have a new and very much improved pillow that keeps its shape, is comfortable to sleep on and doesn’t scrunch into uncomfortable balls of bamboo fibre. This new pillow is 100% an improvement and doesn’t need to be tumble dried. Thank you for listening, very thoughtful customer service.

My original review:
I have a Luff pillow, have had it for 4 months. The woman doing a promo at the store I was in sang their praises. Best bamboo memory foam pillow you can buy. Well if you don’t own a tumble dryer, it’s probably the worst thing you can buy.

I reached out to Luff who advised
“Please can you put the pillow in a tumble dryer without the outer pillowcase for 45 minutes. That will help unstick the memory foam that is clumped up. After doing that it will be a lot more comfortable. It’s best doing this again if it ever feels like it needs it.”

Nothing to suggest for those of us who don’t have a tumble dryer. Would not recommend this lumpy sack of **** to anyone.

19 ottobre 2023
Non scritta su invito
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Risposta di Luff

Hi Pip, I'm really sorry about your experience.

Of the 6 pillows we sell we had one type - The Luxury Bamboo Pillow which comes compressed and required tumble drying in order to reinflate.

The sales rep should've explained this so I am very sorry this wasn't communicated. Because of the issues with some people not having tumble dryers or being aware we have recently changed the pillow and packaging so that it no longer requires tumble drying to be used.

Please can you email hello@luffsleep.com and I'll be more than happy to send you one that comes ready to use or a different model from our website.

Thank you.

Best regards,

Stephen
Managing Director

Valutata 1 stelle su 5

Terrible customer service

Instantly had a problem with pillow, far too hard, possibly overfilled and nothing like the in-store sample I had looked at. I reached out to Luff via their customer help portal and waited for a reply. I really wanted to get the problem sorted within a reasonable time, so after several days I decided to speak to a real person and called them - Unfortunately nobody was available, so 'please leave a message'!
Sorry but despite all the great reviews, my experience is nothing but poor and I can't recommend them

22 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Delighted to discover Luff!

Delighted to discover Luff in Costco Bristol.
Two Bamboo Forest pillows went home with us.
Buying pillows is always a gamble. Will the softness/firmness suit us? 🤔
These were perfect 👌.
I'd suggest airing them for a day then simply enjoy a good night's 😴.
Thank you Luff 🤗

22 maggio 2023
Non scritta su invito
Valutata 1 stelle su 5

It’s a scam

It’s a scam, pillow filled with off cuts of toppers/mattresses and plastic bits.
Clearly they are using waste products giving them a “new face” with fancy cover name materials like bamboo etc, while underneath they sell total garbage.
I can provide pictures !

9 aprile 2023
Non scritta su invito
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Risposta di Luff

Hi Abramo, I hope you are well. We only fill our pillows with new materials, so I assume it may be another pillow brand you have purchased. We trialed a batch in the past with recycled materials because it is more environmentally friendly however our customer comfort is number one priority. We have certainly never had any plastic bits in any of our pillows. Please could you email us hello@luffsleep.com with where you purchased it from and the name of the pillow and I will investigate and make this right for you.

Thank you.

Best regards,
Stephen

Valutata 5 stelle su 5

Great customer service

The first mattress was damaged by the courier. Was really pleased with the response from Luff. They sent another immediately. Love the mattress, really comfortable.

3 aprile 2023
Non scritta su invito
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Risposta di Luff

Hi Katie, thank you very much for your review and also for your honesty when we accidently delivered two to you. The world needs more people like you!

Thank you :)

Valutata 5 stelle su 5

What A Delight This Company Are

Very kindly given the duvet set as a gift. Because we don't have a duvet I called Luff to ask if we could exchange the gift for two fitted sheets. Evan couldn't have been more helpful . He arranged the exchange, the duvet set was collected from our home and we received our fitted sheets a few days later. The sheets are georgeous, fantastic quality and so soft. Evan was an absolute pleasure to deal with, helpful, kind and nothing too much trouble. Thank you so much for our lovely sheets. Thank you Evan.

24 marzo 2023
Non scritta su invito
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Risposta di Luff

Thanks for sharing your experience!

Valutata 5 stelle su 5

Excellent product and outstanding…

Excellent product and outstanding customer service!

I bought a luff luxury pillow from Costco which was fantastic I was sleeping much better but thought I could do with a slighter higher pillow so I reached out to luff customer service team who literally bent over backwards to accommodate my needs. I was offered the prestige pillow which has the facility to remove memory foam so that you can get the pillow to a height that suits the individual. They sent a courier to collect the first pillow and sent the prestige however I ended up keeping them both. I have slept so much better with these pillows. Keep up the excellent customer service!

24 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent products & customer care

I originally came across the Luff pillows on a chance outing to TK Maxx just over a year ago. I’d been suffering with neck and shoulder pain for a few months, to the point I had tablets off the doctor to alleviate the pain.

I came to the conclusion that it must be a pillow issue, as the pain was worse on the morning and seemed to ease off a bit during the day, so I went shopping for a pillow. Having tried a number of options over a month or so with limited success, I went to TK Maxx and had a look to see what they had. I found a Luff pillow, which when I googled, seemed to have good reviews so I thought I’d give it a go.

The effect on using the pillow was almost instant, with the pain going away completely within a couple of days.

I’ve since bought another pillow and mattress topper, which has breathed life into our old mattress and made for a much more comfortable nights sleep.

The customer service is excellent and any queries have been dealt with swiftly. Definitely recommend.

16 novembre 2022
Non scritta su invito
Valutata 4 stelle su 5

Great customer service

Had an issue with the Bamboo pillow as it cones compressed and would not expand.

I have been promised a replacement and am satisfied that it will meet expectations this time!

20 dicembre 2022
Non scritta su invito
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Risposta di Luff

Hi Philip, I'm really sorry you've had a bad experience. We take huge pride in both the quality of our products and customer service. I apologise for the slow reply to your last email, as it was over the Christmas holidays we were didn't have anyone working however I replied to your email a few days ago, I'm not sure if you received it?

The Luxury pillow is the only one of our 6 pillows that we currently have that comes compressed, this helps to reduce both carbon emissions and storage requirements. Although they often expand on their own easily, some are more stubborn/faulty and require going in a tumble dryer to reinflate fully. As we said on email we'd be happy to send you another for free. In the meantime while you're abroad, please try putting it in the dryer again and gently pulling apart the chunks - these are where the CloudTec memory foam pieces are still stuck together.

In terms of buying from other companies and reviews, over 30,000 people have purchased our pillows over the last 3 years, mostly from Costco and TK Maxx and the vast majority, probably tens of thousands are happy with the pillows and don't leave reviews, so review count doesn't reflect true satisfaction.

We genuinely care and want you to have a great experience. We're only a small team but we plan to help millions of people to sleep better and live happier and healthier lives in the coming years.

Best regards,
Stephen

Valutata 5 stelle su 5

Unbelievable Product!

I'm always a little worried about buying new bedding because I suffer from allergies. However I found the jackpot here. After visiting the store, the super friendly staff were extremely helpful in assisting me find something suitable. I bought the Luxury Bamboo pillow and frankly it's an unbelievable product! No issues with allergies, gives me great support and is incredible quality! I'll certainly be purchasing here again.

10 dicembre 2022
Non scritta su invito
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Risposta di Luff

Thank you for taking the time to write this review!

Valutata 5 stelle su 5

Unbelievable

Honestly never used pillows like it. I initially thought I’ll believe it when I see it.

My sleep has now never been the same. I sleep like a log. And wake up fresh as a Daisy every morning!

13 luglio 2022
Non scritta su invito
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Risposta di Luff

Thank you for taking the time to write this review!

Valutata 5 stelle su 5

Pleasurable with Amazing Service!

I was served by jemma and mark at the metrocentre store who gave me terrific service, the experience was pleasurable and they helped me find exactly what i needed . The pillows are the most comfortable that I have ever slept in and the sheets were the perfect balance between comfortable but nice and cooling, perfect for the summer heatwaves we have been having. I was particularly touched by the fact that 10% goes to the homeless for bedding, I didnt realise until i got the cute little booklet the pillow came with. I will definatly be coming back for the rest of my bedding. I hope all the best for this company as there is alot of potential here.
Couldnt recommend more!

28 agosto 2022
Non scritta su invito

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