Lucindaellery Hairloss Recensioni 

I’ve been a client of Lucinda ellery for 13 years, originally using the London salon. Now been coming to Bristol since it opened.
To me as a client I find it homely, comfortable and relaxing. I find the staff very engaging and professional and they make me feel listened too and have given me so much confidence.
The team are all so kind and have made the Bristol salon a lovely place to come too where you feel empowered and uplifted. I look forward to coming to my appointments every few weeks!

Paulo and Sylvia at the Southampton Lucinda Ellery have a brilliant team and are true professionals. They make you feel relaxed and at home and their salon is a very friendly environment. I am always so happy with my hair when I walk out and would never go anywhere else! Thank you ⭐️

I am so glad that I have read these reviews! The following review is my experience only of the initial consultation and quoted costs. I have been completely “taken in” by information I’ve read on the Lucinda Ellery website and watching various videos about how wonderful the results are. I visited the Bristol salon/studio for a consultation by a professional advisor, which I was expecting to be a full hour with tests done on my hair to see how strong it is, as stated on the website. I arrived early and was immediately taken to speak to a young woman who asked me a few questions about the state of my hair, and she also answered all my questions. Then after about 10 minutes she told me that she would print off the quote and terms and conditions for me to read and think about at home. During this time I realised that it was all just a formality, and very little to do with personal treatment. I asked if I could have a test done which she was happy to do. I was taken to another room like a hair salon. She left me for a moment so I was able to look around while I sat there. I was really shocked at the state of the floor…..there were clumps of hair caught in the wheels of my chair, grubby corners, bits of elastic bands on the floor and just generally messy and unhygienic. It needed a good clean and mopping!! I actually said it out loud and the woman and the girl who was doing a clients hair heard me, but she didn’t comment. I was then taken to another room which was in much the same state, untidy and grubby. The girl did the test extensions and I was escorted back to receive my quote. I actually laughed as I left…there were even some clumps of hair on the outside door mat and more elastic bands.
I was in the consultation for about 25 minutes and my impression of the place was….a second rate hairdressers with young unprofessional girls working there with very little experience of working with older women who have lost confidence. I felt old and patronised. Nothing worse than a young girl saying “ohh bless” to me. 🤐.
Needless to say I will not be returning to spend the £2095 quoted. And that’s just for the initial payment. There are lots of £110 hourly rate costs added to this during the various maintenance appointments and other costs to consider for new partings required every 6 months or less if advised of between £365 and £845
All in all I’m thinking …an extremely expensive procedure for a very second rate experience.

Whilst relatively early in my LE experience (only had my system fitted last week), I wanted to say that everything so far has been wonderful. Everyone at the London branch has been so welcoming and friendly. My initial consultation with Julie and Chantelle was very clear and never felt in any way pressured or 'sales-like'. Indeed, Chantelle suggested that I opt for a smaller system initially (no side sections), as having always had very fine hair (even before losing it to frontal fibrosing alopecia) it would feel like 'too much hair' if we went for everything in one go - this gave me real confidence that they had my best interests at heart and weren't just looking to maximise spend. In response to those commenting about the cost - yes, it is expensive, but I feel that the costs are transparent, so you should have a good idea of what you're getting into.
The intralace system fitting itself was fine, all of the technicians were really lovely and clear in explaining what was happening, whilst Amanda did a great cut and styling. The colour match to my own hair was exceptionally good, so no colour-work was needed.
It did feel pretty overwhelming when the system was first fitted to suddenly have lots of hair, but don't panic! It takes a while to get used to, and after the first wash, everything calms down a bit. It will take some time and effort to get used to how to style the new hair - there's not only more of it, but it's a different texture to my own - but what a lovely challenge to have, after watching my own hair slowly disappear over a number of years.
From my own experience so far, if you have alopecia of any type, I would really recommend having a consultation with LE - you may find that it's the perfect fit for you too.

I have been going to the Southampton Lucinda Ellery Hair Salon for 6 months now. I had the Intralace System fitted.
My first impressions were excellent, the salon is lovely, modern and very inviting. Most importantly the staff were all so lovely, very welcoming and so kind and considerate. I was apprehensive on my first appointment but everyone was superb at putting me at my ease.

6 months on and a few appointments under my belt and I still feel very happy with the whole Lucinda Ellery experience. It’s just so fantastic to have my confidence back. Of course nothing will ever be as good as my own hair, but this offers me a great solution. I don’t have to worry about windy days and covering bald patches any more. I am very happy that I took the plunge and it has definitely been a game changer for me.

I would really recommend the Southampton Salon, it’s just fabulous. Paolo and Sylvia are wonderful, always so helpful as are every single member of staff.

I was so pleased to learn that a salon had opened in Southampton and I didn’t have to travel to London to visit Lucinda Ellery. Before my system I no longer enjoyed visits to the hairdressers but now I look forward to them! Paulo and his team are lovely! They know me by name and ensure that I am very well looked after every time I go. It’s a very friendly atmosphere in the salon and they do everything they can to ensure that my hair looks it’s very best. I would highly recommend the Southampton salon.

The team in Southampton are second to none always cheerful and so so helpful with any advice it puts my mind at ease when I go to Southampton and it’s made such a difference to my life

I began visiting the Southampton salon just over a year ago for an intralace system. Right from the very first appointment, Paulo and his team made me feel so welcome and relaxed in the lovely salon. The salon is beautifully decorated but does not feel pretentious or stuffy and I always receive a genuine warm welcome.
Having issues with my hair has made past visits to other salons an uncomfortable and awkward experience but now I look forward to my appointments and always come away feeling pampered and with hair I never dreamt I'd have, thanks to the sensitivity and expertise of the staff.
Paulo and his team are a credit to the company and I cannot praise the Southampton salon highly enough.

The Southampton team were absolutely amazing, to go through a period where you are anxious about your hair loss and walking in they make you feel wonderful. Every transition through my hair loss was treated with respect and advice given to what would suit and be better for my hair. When it started to recover I was lucky to transition from the systems to extensions. Thank you Southampton

I have been using the Southampton salon now since 2018 when I moved down to the south coast. I now have the same incredible service but on my relative doorstep.
And get this the lady who did my first system in 2016 is now the manager there. It's a win-win for me x
An amazing team all round.
Thank you
Veronica

A year has gone by and I’m still so happy I made the decision to go for the interlace system, I love my hair it makes me feel fantastic. I tell anyone about the system , lots of people ask me about it . The experience is enhanced by the amazing Darren and the fabulous girls . Everyone is so welcoming, I love to catch up with them all they make me laugh so much.
So if your thinking about a consultation go for it , it has changed my life.

I have found staff are very approachable and sensitive to how you feel having problems with hair loss. I'm about to have my system replaced and have been coming to Lucinda Ellery for 2 years now.The hair system has totally improved my confidence and I feel is natural looking. I would recommend to anyone with hair loss. Take time to think about the colour you want and what will suit you.

I always love my appointments at the Lucinda Ellery Studio in Southampton – Paulo and team are just fabulous, so friendly, attentive and I always come away with a great cut that last like new until the next one. I used to be really anxious about visiting the hair dressers until I found Lucinda Ellery, now I look forward to it! Couldn’t recommend the team at Southampton enough! Thank you guys you are amazing!

Southampton branch is fantastic. Swift accurate and friendly service. They take the time to listen to what you want and use there skills to make it happen. Been going for a couple of years now and never had a negative experience. Could not recommend any stronger.

I have been a client of Lucinda Ellery Southampton, for the last 3 years. Today I had my normal appointment, plus a trial run for my wedding hair.
As a normal, the team are fabulous. Nothing is too much trouble, and they are genuinely miracle workers. I had lost all my confidence and a part of me when I lost my hair. The team made me feel so comfortable on my first visit, and ever since I have always left my appointment a happy customer.
Today I felt like a Princess!! with the trial run of my wedding hairstyle. The work gone into both my normal appointment and the extra styling was amazing.
The Southampton team, have truly given me a new lease of life, as they have given me my hair and confidence back. Honestly can't thank them enough. H.Matthews

I can’t thank Paolo and his Southampton team enough. I used to travel to a different company in London for 9 years. Due to health reasons I had to find a salon closer to home. I didn’t realise Lucinda Ellery had a Southampton salon! I wish I had known this 9 years ago!
Paolo, Sylvia and the team at Southampton have made a huge impact in my life, they are so welcoming, nothing is too much trouble. Expertise is second to none.
I have had so many compliments on my hair. I actually feel “normal” again. Regained my confidence and feel so much happier.
Having the Intralace system is worth every penny! I will be frequenting the Southampton branch of Lucinda Ellery for many years to come!
Thank you so much Paolo and team!
Sheena x

I have been going to Lucinda Ellery for a couple of years now and had a new system fitted yesterday in the Edinburgh salon. The bespoke nature of the way Darren built the intralace and the colour and styling by Channon (I hope I have spelt her name right), left me feeling so good about my hair. Thank you both, and to everyone in the team who are so friendly and welcoming. Liz

Paulo and his team at Southampton are EXCEPTIONAL,
I had a slight problem with my Intralace System which was corrected to my complete satisfaction…..I have been a client of Lucinda Ellery since 2017…..they are a Company dedicated to ensuring that their stylists are talented and professional……..Thank You…….
,

I had some hair loss due to illness but not bald just thinner. Went to London Lucinda Ellery (Ravenscourt Park area) very glam salon. I was assessed by a friendly woman who advised I should have 34 or so extensions. However, just as she said that another woman came in and said that I needed 44. I trusted them etc. I was seen by a young woman who was VERY insulting in her manner and who put the extensions on around an 2 inches from my scalp. They are expensive but looked nice. However after weeks I realised that I had too much fake hair on! They were all on the sides of my head so two voluminous sets of extensions at sides of head, shoulder length. The hair is good quality. I realised after a few days that 44 was too many and that the change had been done for profit. I went back there after a few weeks and had not realised that the extensions are meant to be fitted close to the scalp not an i2 inches down. Again I travelled a long way to visit ie from Bristol and again the young woman putting the extensions in was sarcastic and ignored me when I asked anything at all despite my being polite. She smirked continuously at other staff and rolled her eyes about me. Such a shame as it is meant to be a treat of course to have ones hair done. I got a headache which is very very unusual for me and it was because the extensions had been pulled so tightly on my head I realised making it painful to lie on my pillow that night. Hours of pain, days actually and I had to ring Lucinda Ellery to ask about this. They advised me to have them taken out and put in again and I found out there is a branch nearer to me in Bristol. So off I went -not near me at all but I had to go... A friendly young woman took them out and redid them and they did not hurt. What a relief. I began to realise that I had been treated very very badly indeed by the original salon. Only downside of having extensions loosened was that the two overly full shape of my hair on each side of my face did not match the back of my hair ie not as thick so looked unnatural. It took me a few weeks to realise this because it was all so new to me.

I let them grown out a bit and went back but the day I was meant to go the appointment was cancelled and I was told that the next appointment I could have woudl be a few weeks time!! I was amazed. Not about the staff leaving ( I was told) but by the way I was treated ie such a long delay when the extensions were already grown out more than they should be as I had been unwell.
I attended the Bristol branch again and got two women doing my hair at once. All the staff are VERY young indeed and sometimes full to bursting with attitude (not good attitude). One of the women was lovely and did a great job..even moved some of the hair away from the overly thick sides to the front etc. The other one was slyly making fun of me obviously thinking she was so clever that I did not notice. The result was good. Better than the other three visits I had had. It costs a lot of money so its not being a VIP to expect nice treatment etc.

To cut a very long story short! I visited twice more and got another young woman who put huge joins on the extensions where they are glued on.... I only realised when I got home but big lumps near the scalp are very very uncomfortable. Customer Services told me that the 'join' of my hair and extension should be about 1cm but all of mine were a good inch long.

As you can tell, I was using a lot of time and money on this and began to realise that the behaviour, standard at the salon was often not good. I had to ring to ask about the very large lumpy joins making my head uncomfortable. I was advised go go back to the salon. I did. The woman who put them in was going to adjust them but looked FURIOUS. She asked why I had contacted Customer Services and not the salon I replied that I had wanted to contact the salon but ht phone number put me through Customer Services...... Treated like dirt by 'Alex' sadly. So I have let them grow out a lot and especially as I am recovering from Covid, do not have the energy to try to get treated properly there. Customer Services seem nice but I do not think they realise what goes on in the salons ie many young girls having laugh and not caring about the customer etc.
AT the hairdressers months later I was told that extensions make hair thinner and I have found that. I feel it was because too many were put on all in the same areas. With hindsight I woudl have been fine with very few extensions eg a dozen but I got a LOT more than that and paid a lot more etc. Dont mind paying if good but.. I do not know of other places but I feel that this company need many staff to be retrained. I am modest and do not ever demand of people so no reason why I should be treated like this Some nice staff but too many other types. BEWARE. I should have complained to the salon much earlier but did not.

I often cry happy tears when I look in the mirror… the Bristol team changed my life … the difference in my mental health as well as physical look is beyond all expectations.
Please please if having pretty hair again is your dearest wish then the fairy godmother team here will grant it … i prioritise my hair now, cherish my new look and can even bear to spot myself in old family pictures with so little hair…
HUGE HUGS for the whole team
Jo