Lower Recensioni 2648

TrustScore 4.5 su 5

4,5

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

My wife and I were buying a new home after living in our current home for the past 34 years. Navigating the mortgage market could have been very stressful for us. Our realtor recommended we speak to K... Leggi di più

Valutata 5 stelle su 5

Bri was outstanding and ensured we were comfortable and understood each step of the process! Her level of communication is something you typically don’t receive these days! She is the main reason we a... Leggi di più

Valutata 1 stelle su 5

Their customer service is off shore, with people who have little understanding of American English. No supervisors are available. To make an on line payment, you have to go through an outfit called... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Dan Krych was amazing in every aspect of this loan. He was professional, clear and concise. Wonderful to talk too and made it all possible thanks to his persistence on making this happen where others... Leggi di più

Dettagli dell'azienda

  1. Erogatore di crediti ipotecari

Informazioni su Lower

Scritti dall'azienda

Your place for
lower rates.

Buy - Refinance - Save - Insure

I'm buying a house I want to refinance

Let's make you a homeowner


NMLS #1124061. Equal Housing Lender. nmlsconsumeraccess.org


Informazioni di contatto

  • 8131 Smith's Mill Rd
, 43054, New Albany, Stati Uniti

  • lower.com

4,5

Eccellente

TrustScore 4.5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 90% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Owen and Lower Were Outstanding!

Owen Dysart was my rep and got me through every step of the process! He answered any questions I had in a very timely manner. I felt he genuinely cared about me and not just as a client. I would recommend Owen and Lower very highly!

31 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Owen Dysert and his entire team were…

Owen Dysert and his entire team were amazing!

We had a situation with an uncooperative taxing body where the tax certifications and municipal lien letters weren't received until mere hours before closing. Owen, Michaelene, Sonja and Jessica all jumped into an All hands on deck situation, got the final clear to close, balanced with us for final numbers and we were still able to make it to the closing table with plenty of time. We ended up with very happy buyers, sellers and agents!

12 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

I just completed a VA refinance with…

I just completed a VA refinance with lower.com and had the most positive experience with the process. I worked with Sam Berman who gave me a great rate, was knowledgeable about the VA process and made the entire experience go very smooth, quickly and without any complications.

11 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Shawn was great! Borrowing money is not, but we’ll be back.

Our loan officer Shawn really helped us out. We had a challenging situation that he was able to navigate and get our loan closed. Really appreciate his responsiveness to my many questions and concerns. Wish he could get the underwriters to do the same. In any event, when we refinance in a couple years, we will be looking to go through Shawn and Lower again.

19 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

My loan originator

My loan originator, Sean O’Neil, is kind, upbeat, patient, and very considerate of an old lady with minimal computer skills. He is keeping me aware of every step being taken to help me secure this loan and directs me patiently in areas I need more assistance.

13 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great Support and Assistance from Nick C

Nick, was amazing assisting us with our refinance. He was able to save us some money and kept the process moving. We were able to close much quicker than expected due to his work. We look forward to working with him again in the future.

30 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Lower is a terrible business

In June of 2024 we applied for a heloc. Within a day my husband had all of the required paperwork email to our agent along with the appraisal for our home. A few days had passed with no word from our agent. When he did respond he told us he was in another country for a family matter and was having issues with our account and needed help on it. We received a call from another agent who also had issues with our account. After about 2 weeks of not hearing from anyone we received a call while on vacation saying that there was a new agent and our previous had been fired because he had multiple complaints from clients. After the initial phone call saying he was taking over, we did not hear a word. No responses to email, text or calls. We sent an email asking for our appraisal fee back and finally received a call. Our agent told us he was informed by his manager not to return our calls or contact us at all. He then said the company was doing “all they could” to expedite our case to get it completed as soon as possible. That was in the middle of august. We have been sent multiple papers to fill it and sign and we sent them back immediately. And then the waiting begins again. We were told about every other day that it was almost completed and we would have our heloc soon. The past week no calls, texts or emails have been returned to us. Again. We contacted customer service with little result. Finally, today October 16,2024, we heard back that we were denied because of credit reasons. Which our scores were well above average before this process started. We were also given excuses that our agent was having “phone issues” and was not able to make calls and when he was able to he just got voicemail. This company is a joke. They have ruined our credit. Lied to us over and over again. Will not refund our money that we paid to them for doing nothing.

16 ottobre 2024
Non scritta su invito
Logo di Lower

Risposta di Lower

Hello Mr. and Mrs. Skeels,

First and foremost, I would like to apologize for the experience you had.
It is not a typical experience for our customers. Unfortunately, the first loan advisor you were connected with did not set the correct expectations. Once your first loan advisor was separated from our company, your new loan advisor reviewed several options to see what could work.
Due to the current value, loan balance, and your updated credit score, there were no other loan options available.
After speaking with our Sales Manager Shane, we have issued a refund check for the appraisal.

Please email us at care@lower.com if you have any additional questions.
Thank you

Valutata 5 stelle su 5

Nick and his team at Lower rock!

Nick worked his tail off for us and found a program that made the most sense for us. He explained everything along the way and was always available for questions. I am a very detail oriented person and Nick gladly answered every single one of my “in the weeds” questions. Nick and his entire team were very responsive and seemed to always be available! I would highly recommend Nick and his team. We could not be happier!

25 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Beyond pleased

Beyond pleased
Josh was the best ever, he made my home buying journey one to remember he walked me through the process and assured me I had nothing to worry about and he lived up to it all, I look forward to recommending Lower to every future buyer

18 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Exceptional Service - Highly Recommended!

I had an outstanding experience with Lower. Their team was incredibly professional and responsive, making the entire lending process smooth and stress-free. They went above and beyond to secure my best terms, and I couldn’t be happier with the service. Highly recommended!

14 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Very transparent Process

Matthew Mikel did a great job on getting a very quick turn around on a HELOC for my family. Matthew laid the process out on our initial call and was a seamless experience thru out. If you are looking for a mortgage or HELOC give Matthew the chance

23 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

The team at Lower

The team at Lower, is outstanding! I have to specifically point out Connor Murrell, right from the start his professionalism and his personable approach made this transaction just about seamless. Our situation was not the most simplistic but at the end of the day we received final approval and closed with in 25 days from initiation. I will recommend Lower.com to my future customers and clients. Much appreciated!

15 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Refinancing Made Simple With Lower

I worked with Nick Caravana at Lower.com to do a refinance on my home. Nick was very helpful, quick to respond to any questions I had and and worked to get me the best results possible. Thank you Nick for the easy process!

26 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Exceptional experience

I went through the refi process to leverage some equity and the entire process was much easier than I was expecting. All the way through funding, things went according to plan and the communication was prompt at each step. I would highly recommend Nick Caravana! He’s terrific, but he’s also supported by supported by a great company and team. This will be my go-to for any future mortgage and refi needs.

23 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Kortney Keith was amazing to work with

Kortney Keith was amazing to work with! He never made me feel like he was just trying to make the deal. I felt he had my best interest during the entire process. Communication was great and always on the ball. If you are looking for a home I highly recommend giving Kortney a call!

10 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

Company jerked me around for two months…

Company jerked me around for two months told me they would give me a loan then refused to honor their word. Told me everything was good along the way. Waste of time. Hit to my credit too.

3 aprile 2024
Non scritta su invito
Logo di Lower

Risposta di Lower

Hello Dan, Thank you for providing your feedback. We want to apologize for any unmet expectations. We have shared your experience with the appropriate parties. If you would like to provide more information, please contact us at your earliest convenience at care@lower.com. Thank you - Lower.com Customer Care

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