Lowcostcruises Recensioni 49

Lowcost cruises aka johnson holidays We have just returned from our 2-week holiday to the Bellagio and 1 weeks Nile cruise.
It is a shame that people I met had the same, sometimes a lot worse problems.
First, the salespeople are very pushy and omit information to get a sale.
They state that everything is included in the holiday, including luggage, all inclusive, all transfers, all trips.
Then after, we, the client, has paid the deposit to you and then receive the paperwork, which is quite long, we notice, that there is NO luggage apart from a very small bag. This I found was an ongoing omittance from all parties I met, in fact every English person who was on the cruise with us.
2 of the groups also had to change one of the people coming, that is a name change for the flights. When I contacted you, you stated that this was £198 and this was the charge Easyjet charges, it is actually £60 online or £65 by telephone. I found I was the lucky as you charged the other people £300 for this change, however, I am not sure if they travelled by Easyjet. i have since been informed it was because the flight cost may have been increased.
they changed our boat for cruising the Nile, with no request, no sorry, no anything. I had paid for the trips, although not all were included, I thought Abu Simbel would be included and found that it wasn’t. We were all travelling with Johnson holidays aka low cost cruises. I paid to be upgraded on the boat. However, we were all on the same deck, so we were not particularly upgraded, as some had paid and some hadn’t.
I must state that the hotel was very nice, staff great, food good, rooms some dated, but still nice, we were updated for the last 2 nights. The beach wasn’t the best but adequate. The cruise, the staff were brilliant as was the food and rooms. Egypt is amazing. i will do separate reviews on the hotel and cruise.

John & mike helped me sort this holiday & thoroughly enjoyed it.

Mike was involved in every single step answered all my questions 🙄 he was professional and completely knowledgeable. He gave me time to consider my options and plans without pressure and got the best deal possible for me wife and friend highly recommend this company. Organised, had flights details available and cost without any hidden charges well done 👏

As always great communication and service

Mike was very helpful and attended to every detail. He went above and beyond in every way. Our whole booking experience was fantastic and we are so looking forward to our holiday. Thanks Mike.

Our flights were changed, whilst we were on holiday. I contacted John, who was very helpful and sorted alternative flights out, to get us home on the same day. This allowed us to get the train to the airport without having the stress of trying to find/book alternative flights. John was very efficient and friendly. Would definitely book another cruise/holiday with him, as he goes beyond what is needed for his job role

Boat was excellent - rooms , deck with terraced bar and pool. Great staff and guide. Food a bit boring but not a deal breaker . The trips to sites which were included were fantastic and extra one to Abu Simbel was , despite the exhausting 3 hour drive each way , well worth it. A good value , low key , relaxing way to see the big sites . Plus we met some lovely people on the boat and looking after us.

Jayden was a star in sorting out our requests. Nothing was too much trouble for him. He kept us in the loop and explained everything well.
Definitely use the again.

I’m in the middle of booking a holiday with Lo cost cruises.
Felt a bit strange at first having a payment plan but talked through with Mike.
I have been able to verify everything booked by them is on my parties name with hotels and airlines and the customer service is very good so supportive of their 5 star reviews so far and I’m looking forward to the trip and will no doubt be reviewing again following the trip

Clear information and price

This is now the fifth time we have booked with Lowcostcruises, and once again the experience has been outstanding. Our most recent trip was a wonderful New England and New York cruise during the winter holidays, so when we started thinking about our next holiday, we didn’t hesitate to return to them. For our next trip, we had the idea of visiting Tokyo during the cherry blossom season and possibly combining it with a visit to parts of China. We had a few places in mind but were very keen to avoid large group tours and instead create something more personal and flexible. From the very first conversation, Arman at Lowcostcruises was fantastic. It was refreshing to speak with someone who genuinely listened to our ideas and then helped develop them with thoughtful suggestions and expert guidance. His knowledge of both Japan and China is impressive, and he patiently explained how the private tour and cruise elements of the trip would work together. Arman helped us plan the timing carefully to maximise our chances of seeing the cherry blossoms in both countries. He also suggested a variety of travel options and accommodation styles so we could experience something unique at each stage of the journey. Nothing ever felt like too much trouble, and he always made sure our preferences and interests were fully taken into account. We’ve also been very impressed with the friendly and professional support from Lilly. Together they have created a detailed and well-structured itinerary that gives us complete confidence in the trip. After five bookings with Lowcostcruises, we can honestly say their service continues to exceed our expectations. We’re now incredibly excited and looking forward to our 2027 adventure.

Sam was very helpful during the booking process,making sure that everything was what I needed and got me the best price.Thankyou Sam.

Great Service and a Great Hotel. Jasmine Palace Resort, Hugarda. Changed our original plan and they sorted it straight away. Very friendly and quick to respond. Thank you. Planning to return next year.

We were put in a hotel with building site ongoing outside our room.. we were never made aware of this at anytime.. the cruise also we booked to.go on was not the boat we had booked.. bathroom over flowing.. no help at all from low cost cruises or johnson holidays.. they are both the same.company.. emailed them many times and no reply.. was supposed to be dealt with within 30 days, which is now over.. Our 20th wedding anniversary was completly ruined by the hotel and boat.. we also had a dirty problem with bathroom on boat.. was reported 3 times but temporarily fixed with a plastic bad and a toilet brush holder on top of it.. every time we let the bath water out, dirty water was coming up through the drain in the floor, meaning we had to walk in it.. hardly hygienic at any rate.. deeply disappointed

Very prompt reply & excellent customer service. Will definitely be intouch in the future for a future cruise

Back from Nile cruise & stay which was fantastic from beginning to end . All thanks to Jayden who sorted it all for me . Available 24/7 to answer any questions very helpful.
I would highly recommend

I can't rate Jayden highly enough, I first looked at Egypt cruises for Jan/Feb ' 26 but i was unable to get time off or dates clashed with something. Jayden remembered me mentioning other dates and contacted me with a holiday for September and it was a great deal especially as I'm a solo traveller and a bit nervous ! Throughout my trip I am being looked after, all transfers included and I'll have the contact numbers of local reps if I need anything while I'm away. I was also offered at a cost an upgrade and even that was an offer too good to refuse. He also organised a trip to the Grand Egyptian Museum, I am very impressed with this company and the contact has been brilliant - can't fault anything.

`Effortless booking, fully explained by Jayden, if holiday goes as well as booking experience will be over the moon.

We were looking to book a cruise at the last minute. I was contact by low cost cruise, I certainly gave them a challenge. I spoke to Sam, who was outstanding, so very helpful and put a smile on my face when we got a cruise booked. I would recommend not only the company but Sam too.