lovevery.eu Recensioni 

Ich habe ein Spielset bestellt, welches nie ankam! Bei jeder Kontaktaufnahme hatten sie eine andere Ausrede; im Sendungsetikett lag ein Fehler vor - bis das Paket wurde an uns zurückgeschickt. Nach 6 Wochen drohte Ich damit, dass ich rechtliche Schritte einleite oder das Geld zurück will. Hatte am selben Tag noch das Geld zurück. Ebenfalls wurde mich zur Entschädigung ein Spielset versprochen, welches überraschenderweise auch nie an kam… Nie wieder bestelle ich bei dieser Firma.

So disappointed! Great toys, but their logistics and delivery are beyond terrible. We have a subscription for the play kits and are already waiting for over 3 weeks to even get the order processed…so then we will wait for the actual delivery. This means we lose valuable play time and our child won’t be as interested in all toys. Customer service stopped responding to my emails asking whether the kit will ever be delivered. This is so frustrating and disappointing that no matter how good the toys are, the overall experience is a buzz kill, so definitely not worth the nerves in my opinion. We cancelled the subscription.

Ich bin seit 2 Jahren Kunde bei lovevery und jedes Mal gab es Probleme. Die Sets sind teilweise gebraucht & Ersatz wird versprochen, aber nie versendet. Ich warte seit drei Monaten auf mein Paket! Kundenservice antwortet nicht & soziale Medien wird geheuchelt, man kümmere sich.

Am 26.12.24 habe ich zwei Regale inkl. Zubehör bestellt. Trotz mehrmaliger Nachfrage und dem Versprechen, sich bei mir betreffend Liefertermin zu melden, werde ich seit Wochen vertröstet - aktuell immer noch kein Liefertermin in Sicht. Das Geld wurde jedoch sofort der Kreditkarte belastet. Richtig mühsam!

I've been using Lovevery products for over a year now, and am very happy with the quilality of their toys, however my latest experience with their costumer service is beyond terrible.

I've ordered and payed for a kitchen and 4 subscription boxes in November. The kitchen arrived promptly, and the first box was scheduled for first week of January. After not hearing anything for two weeks I requested an update. I was informed there was a problem with the payment, implying that I was at fault. When I pointed out that that is impossible since they would not have sent the first order then either, they've opened up an investigation. Since then I have received no updates or precise information about the process. (E.g. how long will it take to check if a payment came through? I would assume it's a simple task that doesn’t cost 2 weeks ). When requesting updates, the costumer service responds with standard replies that very effectively communicatie "we say we care, but truly, we don't give a damn".

Meanwhile my son had lost one month of the three for which the toys are designed for. At this speed I assume we'll get a resolution to the problem when the next subscription box is due.

On another note, it's only possible to contact costumer service through email or WhatsApp. Contact through mail is extremely slow, and if you're not willing to give you data for free to Zuckerberg, they just expect you to suffer.

Habe vor 3 Wochen das Regal bestellt und bis heute nichts erhalten! Auf der Website wird damit geworben, dass Bestellungen am nächsten Werktag versendet werden. Das ist gelogen! Sieht man auch anhand der Bewertungen! Ich werde ständig vom Kundenservice vertröstet dass man sich drum kümmert aber letztendlich passiert nichts!

My parcel has supposedly been on the way for about a month, the tracking number I was provided doesn’t work, first time I reached out to customer support I got a bot telling me to use their website (???!?) second time remains to be seen since its been nearly 10days since I requested a human contacted me and nothing yet…So disappointed

I was happy with my first subscription. Although there was my phone number missing in the shipping information which led to the delivery company storing my orders at the nearby parcel shop instead of delivering them to my address. I've contacted the customer service asking them to include the phone number the next time. They assured me they will deal with the problem. However nothing has changed. In November I have purchased subscription for the next four sets. Since the shipping of the first one was was two days before Christmas, I've changed the shipping date to Dec 8th. When the set wasn't shipped until Christmas day I've contacted the customer service. I've received an answer on Jan 6th that they are sorry and my order will be shipped immediately. After a week I've contacted the customer service again. To this day was not the package sent and I haven't received the reply from customer service. Tried to contact them on WhatsApp. Only chatbot (I persume) asked for my e-mail address and told me that the customer service will contact me.

Ich habe das Musik-Set im November als Weihnachtsgeschenk bestellt, aber nach drei Wochen war es immer noch nicht angekommen. Trotz mehrfacher Anfragen beim Kundenservice, der mir nicht wirklich weiterhelfen konnte, erhielt ich das Set erst nach Weihnachten. Sehr enttäuschend, besonders wenn man rechtzeitig ein Geschenk erhalten möchte. Ich werde hier sicher nicht wieder bestellen.

I ordered and paid more than three months ago, the third kit is still not shipped even though it should have been shipped two weeks ago. Customer service never answers.

Typisch amerikanische Marketingfirma.
Ob die Produkte etwas taugen kann ich noch nicht beurteilen, aber das Geschäftsgebahren ist unterirdisch und wahrscheinlich am Rande der Legalität.

Man kauft kein Produkt sondern schließt ein Abonnement ab, vermutlich um die 15tägige Rückgabefrist im Onlinehandel zu umgehen. Jedenfalls wurde mein sofortiger Widerspruch ignoriert und das Paket einfach zugestellt. Eine Antwort habe ich bisher nicht erhalten.

Finger weg !!!

It's hard to see a company I used to trust become an organization that only cares about profit. I bought a kitchen set from them, but my browser filled in the wrong address when I selected my credit card to pay. The same minute, I contacted customer support through WhatsApp, but I was informed that only the customer support team could help, and because I contacted them on a Sunday night, the team would only be available Monday morning. I contacted them again on Monday; this time I spoke to a human being and was informed that nothing could be done. I contacted the delivery company, and they threw the responsibility back to Lovevery, saying that only they could update the address. I sent emails and messages on WhatsApp, but I have been ignored. This is not the kind of respect we expect from a company like Lovevery. My family and I are very disappointed.

J ai fait une commande pour un gift voucher et pour le moment le service est très mauvais. Le voucher n’a pas été envoyé et impossible d entrer en contact avec l entreprise. Le service client est inaccessible après plusieurs mails et chat. C est cata.

The toys are expensive but good. The website functionality is the problem. Easy to subscribe, hard to adjust deliveries. There is no way on my online account to delay a shipment more than 7 days and no way to reschedule a shipment to be sent sooner. The website has complicated navigation and no direct way to contact customer service that I see except through a form that offers no confirmation that the information or request I submit is received, but did receive an automated email that again offered the same non-solutions and stated "We have received an increased amount of requests, which could cause some delay with receiving a response from us." Since I have saved previous emails from Lovevery.eu I duplicate requests made on that form. It is a workaround that could be solved by more flexibility in scheduling shipments in my account.

Blijven pakketen opsturen, zeggen dat ik de website niet goed heb gelezen maar het is extreem misleidend!!
"Een pakket bestellen is automatisch een subscription"
Ik wil helemaal geen subscription en ondanks cancellen tóch weer een box sturen en moet je er weer achteraan.
De inhoud is leuk voor je kind maar alle lol gaat er snel vanaf zo met dit bedrijf, extreem misleidende marketingstrategie!!

Great customer service. I thought I purchased a one-off toy kit (which was of great quality, very happy with it, but too expensive to buy automatically every 2 months) but I didn't read properly when I bought the kit and I actually agreed to a subscription. I wasn't aware of this so I was very surprised when I received a notification that my new kit was shipped and the amount was deducted from my account. I reached out to customer service and they went out of their way to help me. Even refunded the money and cancelled the shipment!

The toys are fine although a bit repetitive sometimes. I do not think the playkits are particularly well-thought and I have found that I am using toys at different stages than the recommended ones. The customer service used to be good, in the last months I am not happy at all with it. Answers seem to be taking forever to arrive (if they ever arrive) and I have also been asked to pay for the replacement of defective items. On too of that, it has happened twice now, my email and customer details to be confused with someone else’s (and details of that other person have accidentally been shared with me). Shame, as we were initially happy with the toys.

Orders paid more than 2 weeks ago, still not shipped even though they should have been shipped the next day. Customer service almost unreachable.

Colis jamais recu une belle arnaque de 84€!

Lovevery toys are great. My pupils love them. I am delighted with their quality and project.