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Valutata 5 stelle su 5

Just wow! Very professional and great responsive customer service and fast shipping. Book very vibrant and beautiful. My boyfriend laughed with joy 😊...loved it and will purchase again!

Valutata 5 stelle su 5

Clo a été très professionnelle, l'expérience a été agréable. Elle a répondu rapidement à chacune de mes interrogations. Love tales est une entreprise sérieuse. Le délai annoncé a été respecté. Le... Leggi di più

Valutata 5 stelle su 5

I used Love Tales to create a personalized book for my girlfriend about our relationship, and it turned out even better than I imagined. The team made the whole process super easy — they helped ca... Leggi di più

Valutata 5 stelle su 5

Excellent service! Clo was the whole way there to make sure that the book will turn exactly as I wanted to. Clo helped me to get som additional credits and modify few more illustrations just before th... Leggi di più

Dettagli dell'azienda

Scritti dall'azienda

Transform your memories into a beautiful illustrated storybook. Perfect for anniversaries, birthdays, weddings, or just to say “I love you”.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

43 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Just wow...

Just wow! Very professional and great responsive customer service and fast shipping. Book very vibrant and beautiful. My boyfriend laughed with joy 😊...loved it and will purchase again!

22 febbraio 2026
Valutata 5 stelle su 5

Excellent service and smooth experience

I had a really great experience overall and I’m genuinely impressed with the level of support I received. From the moment the team got in touch, everything became clear, organized, and easy to move through. Communication was friendly and professional, and I always felt like my questions were taken seriously and answered properly, not rushed or brushed off.

What I appreciated most was how helpful and solution-oriented the support was. They guided me through the process, explained things clearly, and made sure I was comfortable with each step. It felt like they truly cared about delivering a good result, and that made the whole experience much more reassuring. Every time I needed assistance, they responded promptly and kept things moving forward smoothly.

The overall process ended up being very straightforward, and I’m happy with how everything turned out. Big thanks to the team for being patient, supportive, and attentive — it made a real difference. I would absolutely recommend them based on the service I received.

27 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

A well-crafted and personal surprise

The process was smooth and the result felt personal. The illustrations and story came together nicely, and it was a great way to surprise my girlfriend. She really enjoyed reading it. Well executed and meaningful, great gift idea!

17 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Entreprise très professionnelle

Clo a été très professionnelle, l'expérience a été agréable. Elle a répondu rapidement à chacune de mes interrogations.
Love tales est une entreprise sérieuse.
Le délai annoncé a été respecté.
Le livre est magnifique et d'une excellente qualité.

17 gennaio 2026
Valutata 4 stelle su 5

I purchased a book that was to arrive…

I purchased a book that was to arrive before Dec 25, due to printing issues, it arrived a month later. I did correspond with the company and they did refund a portion of my cost. The product, once received, did exceed my expectations.

1 gennaio 2026
Non scritta su invito
Logo di Love Tales

Risposta di Love Tales

Hi Cindy,

I'm truly sorry that your original order didn’t arrive in time for Christmas. We understand how disappointing it is to miss a holiday deadline and we regret that a technical error at our supplier's printing facility caused this.

We want to be fully transparent about the steps we’ve taken to resolve this for you:

1. Once the printing issue was confirmed, we reached out to offer you the choice of a full refund or a replacement

2. You opted for a replacement, which was processed immediately. It is currently scheduled for delivery tomorrow, which falls within the estimated 10 business day window for a new print and ship

3. To apologize for the delay, we have issued a 50% refund on your original book. For your second order, we also applied a 35% discount and provided a free upgrade to express shipping

While we can’t go back and fix the initial printing error, we're doing out best to provide a fair solution!

We appreciate your patience :)

- Clo, cofounder

Valutata 4 stelle su 5

I purchased two separate books…

I purchased two books separately and received both past the time expected, roughly 6 weeks to receive . The product itself is lovely though. Just make sure you budget your time.

7 dicembre 2025
Non scritta su invito
Logo di Love Tales

Risposta di Love Tales

Hi Cindy,

Thank you for reaching out here as well. As shared in our response to your other post on Trustpilot:

We're truly sorry that your original order didn’t arrive in time for Christmas. We understand how disappointing it is to miss a holiday deadline and we regret that a technical error at our supplier's printing facility caused this.

We want to be fully transparent about the steps we’ve taken to resolve this for you:

1. Once the printing issue was confirmed, we reached out to offer you the choice of a full refund or a replacement

2. You opted for a replacement, which was processed immediately. It is currently scheduled for delivery tomorrow, which falls within the estimated 10 business day window for a new print and ship

3. To apologize for the delay, we have issued a 50% refund on your original book. For your second order, we also applied a 35% discount and provided a free upgrade to express shipping

While we can’t go back and fix the initial printing error, we're doing out best to provide a fair solution!

We appreciate your patience :)

- Clo, cofounder

Valutata 5 stelle su 5

Outstanding Customer Service


The process of making the online book was very automated, but when I tried to get a printed version to Austria (normally not a country they ship to) in limited time they provided outstanding customer service and made it happen, even after a little hiccup with the printing partners.

2 gennaio 2026
Valutata 5 stelle su 5

A truly unique couple gift

I had a great experience with Love Tales. The personalization options are truly impressive and go far beyond just adding names, with thoughtful details that make the book feel genuinely unique and meaningful for a couple. Everything feels carefully crafted, resulting in a final product that is personal, emotional, and far from generic, making it a beautiful and memorable gift to share with someone you love.

10 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Thanks Love Tales

Thanks Love Tales, I ordered this book for my wife. The ordering process was very simple and fast, and it was delivered in just one week! It’s a great Christmas gift — my wife is going to love it, I can’t wait.

13 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

A Thoughtful and Truly Personal Gift


I bought a personalized book for my girlfriend and she absolutely loved it. I was worried it might feel gimmicky, but it turned out to be really thoughtful and well made. The story felt personal, the illustrations were beautiful, and we actually read it together, which made it even more special. Definitely a great gift if you’re looking for something meaningful and different.

25 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Love that !!

Ordered a personalized book for my girlfriend, the whole process was easy, fast, and really close to reality. Arrived in just 7 days! Can’t wait to give it to her for Christmas. Highly recommend!

1 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

A truely magical experience

I’ve rarely felt so touched by a customer experience: every interaction with this company made me feel seen, valued, and genuinely cared for. The team is incredibly kind, responsive, and generous — they even offered me extra credits when I needed them, and were so flexible with my requests. It’s rare to find such humanity and warmth in a brand. And the book… absolutely stunning. The quality of the pages, the beauty of the cover — it exceeded every expectation. This wasn’t just a purchase, it was a deeply personal and joyful experience. Thank you from the bottom of my heart — you’re not just a company, you’re a treasure.

9 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Bait and switch

Bait and switch. They show one promising preview and claim they’ll deliver “high-quality” AI results, but the final images are terrible. The system miscounts previews yet still deducts credits, and my session got stuck on “creating” for over 20 minutes with no output. Avoid this service.

11 dicembre 2025
Non scritta su invito
Logo di Love Tales

Risposta di Love Tales

Hi Dan, thank you for taking the time to share this and we're sorry for the frustration you experienced.

Regarding the preview count: we had just shipped a large product update and what appeared as miscounted previews were actually two different image versions labeled as V2. Credits were not intentionally deducted incorrectly, but the labeling was confusing and that’s on us.

Creating a full story usually takes around 15 min because of the computing involved. We know that wait can feel long and we’re working on reducing it.

I see that our cofounder reached out to you the same day you experienced the above and issued you a full refund.

Anyways thanks again for giving us a try and for raising these issues 😊

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