Lost Loom Recensioni 

126
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Easy to navigate website. Beautiful bedding. The minute I saw the prestige packaging I knew this would be a bedding set of total luxury. It’s a shame I didn’t read all the information on the web s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Beautifully wrapped, easy to care for and a great buy I haven’t put the set on the bed yet as we are waiting for our new bed but as soon as it’s delivered I will be dressing it with the lost loom be... Leggi di più

Valutata 5 stelle su 5

The website is clear and it is easy to place an order. My bed linen arrived quickly and was very nicely presented. Finally, the quality of the bed linen is excellent and I have definitely slept better... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Wow! The bedding is amazing, honestly had the best night sleep. I had great support when ordering as I had a large order, then delivery no problems. This is the best bedding I have been able to find i... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di biancheria da letto

Informazioni su Lost Loom

Scritti dall'azienda

Welcome to the official Trustpilot profile for Lost Loom.

We are a luxury bamboo bedding brand focused on comfort, quality and thoughtful design.

Crafted from premium Moso bamboo, our bedding is exceptionally soft, breathable and designed to create a more comfortable and restorative sleep experience all year round.

By working with trusted, world-leading manufacturing partners, our bamboo bed linen is crafted to the highest standards of quality and craftsmanship, with thoughtful attention to detail and effortless everyday luxury in every piece.


BAMBOO BEDDING
BAMBOO BEDDING SETS
DUVETS

Our 90-Day Quality Promise

Our Commitment to Exceptional Quality

We believe our Bamboo Bedding is the finest on the market. That’s why we offer a 90-Day Quality Promise. If you find better quality bamboo bedding elsewhere and prefer it, we’ll take ours back and refund you in full, even if it’s been used. We’re confident you won’t find better. But if you do, we’ll make it right.

Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

126 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(126)

108 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Simply the Best Bedding

I discovered bamboo bedding several years ago. However, the quality of LostLoom is unparalleled, even down to the packaging. The softness is far superior to even the highest Egyptian cotton thread count. I would recommend without hesitation. You won’t want to get out of bed. Thank you LostLoom.

15 gennaio 2026
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Risposta di Lost Loom

Thank you, Georgina. It means a lot to hear that, even after years with bamboo bedding, you’ve found Lost Loom to set a new standard and to be softer than even high-end Egyptian cotton. We really appreciate your recommendation.

Valutata 5 stelle su 5

High quality bedding

Shopping was easy and straightforward and I can’t wait to purchase more! The fabric was so much better than I expected as it was my first time purchasing from Lostloom. The packaging made it feel even more luxurious and I would highly recommend purchasing from them.

5 gennaio 2026
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Risposta di Lost Loom

We’re so thrilled you loved your first Lost Loom experience. Hearing that the fabric and packaging felt truly luxurious means everything to us. We can’t wait to welcome you back again soon.

Valutata 5 stelle su 5

I didn’t know how lovely a fitted sheet could be …

What makes Lost Loom bedding streets ahead of other bamboo fabric sheets is the care that’s gone into the manufacture; the stout and accurate hemming and the supporting elastic strap passing underneath the fitted sheet at each corner which holds it securely in place. There is also a little tag saying Top on one short side, which just saves time when making up the bed.
I’m replacing poly/cotton sheets which were in their time good quality, but these bamboo sheets are in a higher category altogether.

9 gennaio 2026
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Risposta di Lost Loom

Thank you for sharing this, we’re so pleased you’ve noticed our craftsmanship and extra features. Knowing our bamboo sheets feel a step above your previous cotton ones means a great deal to us.

Valutata 5 stelle su 5

Above and Beyond Service …

Ordered a bamboo super king duvet cover and only received one pillowcase. After contacting the company they kindly and very promptly sent me 3 pillowcases free of charge.
Very grateful. Thank you so much!

8 gennaio 2026
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Risposta di Lost Loom

Thank you so much for your kind words, Lee. We’re really glad we could sort this quickly for you. Enjoy your bamboo bedding, and thanks for taking the time to leave a review.

Valutata 5 stelle su 5

Beautifully packed and presented

Beautifully packed and presented.
So soft and silky.
Very very happy with my purchase.

31 dicembre 2025
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Risposta di Lost Loom

Hi Karen,
Thank you so much for taking the time to share your feedback. We’re delighted to hear you loved the packaging and how soft and silky the bedding feels.

Valutata 5 stelle su 5

Excellent bedding beautiful and so soft…

Excellent bedding beautiful and so soft the nicest bedding I have ever bought.!
This is my 2nd purchase in a month and will always have your bedding now.

29 dicembre 2025
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Risposta di Lost Loom

Hi Anne - Happy New Year and thank you for your lovely feedback. We're glad you're enjoying the bedding.

Valutata 5 stelle su 5

The most amazing bed linen and customer…

The most amazing bed linen and customer service. Inundated by offers over Black Friday, Richard reached out and offered to send me colour samples, this not only helped me decide on colour but demonstrated the quality of the bedding, he also assured me he would honour any discount if I was not able to order before the BF discount expired. He also followed up on a missed delivery. I also ordered the duvet, the lightest yet warmest and comfortable I’ve ever bought and I have spent much more in the past.

10 dicembre 2025
Non scritta su invito
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Risposta di Lost Loom

Hi Gail - thank you for the lovely review. We're glad the samples helped and we also love the oatmeal colour bedding too. Enjoy!

Valutata 5 stelle su 5

Beautiful bedding

my bedding set arrived very quickly
I had ordered the bamboo bedding set
so beautifully packaged it was a delight to open
the material is beautiful just feels like silk and so comfortable

3 dicembre 2025
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Risposta di Lost Loom

Hi Lorraine - thanks for the kind review. We're really glad you love the bedding.

Valutata 3 stelle su 5

Bought the super king duvet and the…

Bought the super king duvet and the super king duvet cover and annoyingly the duvet is smaller than the cover, so you end up with excess material at the end. Also the pillow cases are giant ones (suitable for a super king bed - i.e. 90cm) but very people stock the larger pillows. I just spent £170 on some fancy pillows and they are tiny in the huge cases. Loads of excess. One final annoyance is how easily it creases - it was ironed on arrival but creases badly every time you sleep in it and looks scruffy. I already gave a great review previously, packaging, feel, delivery, etc. but more disappointed now I’m actually using.

7 dicembre 2025
Non scritta su invito
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Risposta di Lost Loom

Hi Andrew, thank you for your feedback and I’m sorry to hear this hasn’t met expectations. The Super King duvet insert is 260×220cm — there’s a small tag to help check the correct orientation, as inserting it the wrong way can cause excess fabric at one end.

You did order Super King pillowcases (90cm), but if you’d prefer the standard 75cm size, we’re happy to replace these for you.

Premium natural fabrics such as bamboo and Egyptian cotton are woven for softness and drape rather than stiffness, which means light creasing can occur with use.

We have sent you an email so we can help resolve the pillowcase sizing and any other issues raised.

Valutata 5 stelle su 5

Delivered on time

Delivered on time, beautifully packaged. Sheets are superb.

1 dicembre 2025
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Risposta di Lost Loom

Hi Paul - thank you for the kind review. Enjoy the bedding!

Valutata 5 stelle su 5

What an absolute pleasure it was

What an absolute pleasure it was Purchasing our new duvet set from lost loom.
After an initial mistake on my side with my order, I was contacted by Kevin who resolved this quickly and efficiently.

The Covers are exactly as described , soft and Sheen, providing a wonderful night sleep.
Within a week I’d ordered further set which arrived promptly in the same exquisite little silk bag and decorative box.

I plan to change all other bedding to this brand in a very near future and highly recommend this company.

3 novembre 2025
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Risposta di Lost Loom

Thank you so much for your wonderful review. We’re delighted to hear how pleased you are with your new duvet set and that everything arrived just as expected. We really appreciate your support and are so glad you’re enjoying your bedding.

Valutata 5 stelle su 5

Blown away by the customer service.

I wrote a review earlier about being unimpressed with the quality of one of the items I purchased from LostLoom. Namely a fitted sheet, and the strap to hold it on snapped off after a few times of using. When I checked my e mail, not only had LostLoom responded to my Trust Pilot review,(I had not complained to them directly) but they have despatched a replacement sheet! This kind of customer service is unheard of in today's market, and I can only commend them for being so pro active. the quality of the items overall is excellent, I was just disappointed it had broken. Thank you Lost Loom for restoring my faith in customer service,

10 novembre 2025
Non scritta su invito
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Risposta di Lost Loom

Thank you so much Amanda, we’re really glad we could get everything sorted for you in the end. Your kind words mean a lot to our team, and we truly appreciate you giving us the chance to make things right.

Valutata 3 stelle su 5

Underwhelmed, would not recommend

I have to say I’m underwhelmed. Most expensive bed linen I’ve ever purchased and 4 washes in, one of the straps that hold the fitted sheet has snapped off? I won’t be purchasing more, and would not recommend

5 ottobre 2025
Non scritta su invito
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Risposta di Lost Loom

Hi Amanda,

We’re really sorry to hear about the issue with your fitted sheet. That’s certainly not the quality we expect from our bedding. While rare, a manufacturing fault can occasionally occur, which is why we offer a one-year guarantee to cover any defects.

Our customer care team has reached out via email to arrange a replacement. We always encourage customers to contact us directly if anything isn’t quite right, as we’ll always resolve it as quickly as possible.

Update (10th Nov 2025, 18:33):
Issue resolved, and the customer has kindly left a new review reflecting their updated experience:
https://www.trustpilot.com/reviews/691202a3f92cff8274015751

Valutata 5 stelle su 5

Five stars all round for product and…

Five stars all round for product and customer service! I am so glad I took the plunge and ordered this bedding without actually seeing or feeling it. It has a cooling, breathable soft touch and is so comfortable that I am sleeping better. The packaging it arrived in was also luxurious so this bedding would make a fabulous gift.

30 ottobre 2025
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Risposta di Lost Loom

Thank you so much, Anna! We’re delighted to hear you’re loving your bedding and that it’s helping you sleep better.

Valutata 5 stelle su 5

What can I say "WE LOVE THIS BEDDING"

What can I say "WE LOVE THIS BEDDING". My husband is a hot sleeper and I'm a cold sleeper. We spent our fist night this week with the Lostloom bedding and both of us woke the next morning raving about how well we both slept. I'm buying my 2nd set and will be gifing family members sets for their Christmas presents.
To add to the great quality, I have had the most amazing customer service, I'd ordered the wrong pillow cases and within minutes Richard had replied to my email and organised everything I needed. In a world where it is concerning buying things online, I can honestly say "Don't hesitate and place your order today"

19 ottobre 2025
Non scritta su invito
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Risposta di Lost Loom

Dear Natalie - thank you so much for the kind feedback. We're delighted you love the bedding and our always grateful when customers come back and purchase more. Thank you and enjoy your bedding.

Valutata 5 stelle su 5

Great customer service

My first order was delivered to the wrong house but lostloom was very quick to respond to my email and even phoned me with an apology that wasn’t even there fault, then they sent out a replacement the very next day.
Haven’t used bedding yet but it does feel amazing

6 ottobre 2025
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Risposta di Lost Loom

Thank you so much for your kind words. I’m so glad we could get everything sorted quickly for you. I hope you absolutely love the bedding once you start using it!

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