Excellent it's just I could not get one product tht is upsetting m rest experience was very good if u could arrange r-Retinate intense night serum I bought th day and night serum but I do want to hve... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Order total was 228 (with shipping) but i was charged 233..???? Tax fees are already calculated prior to payment, I can see it in the invoice. And custom fees are always required just before the sh... Leggi di più
L'azienda ha risposto
Everything is good and prices are competitive but your delivery charges are way too high and it makes purchasing a little difficult with such high rates, you should work on this somehow. There are goo... Leggi di più
L'azienda ha risposto
Loved it, i wish the shipping cost to SAUDI ARABIA, Well be reduced since many things I would like to order, but unfortunately you must reach a limit of bill amount, then you well get the free shippin... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
North Orange Street 1209, 19801, Wilmington, Regno Unito
- lookfantastic.ae
3,3
Nella media
4363 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Scamers !!!! I made an order of hair waver tool
I made an order of hair waver tool, instead of it I received a small hair mask k18. When I was complaining, the told me that i need to go to the post office by myself and send it back to them , only after that I will get my money back. Why from their mistake Im loosing my time and money ? In this case they should have send their delivery guy to pick it up from me. They took my money and sent me wrong item and they doesn't want to take any responsibilities. This is insane. They are really Scammers !!! Never buy from them !!!!!
4 dicembre 2025
Non scritta su invito
Risposta di Lookfantastic
Hello Tatiana,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Risposta di Lookfantastic
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Not a good start
Have not received order yet but 80% if my purchase has already been cancelled due to shipping restrictions with no refund issued as yet. Shipping time is slow
28 novembre 2025
Risposta di Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
can get my australian products sent to…
can get my australian products sent to dubai so its a great website and fast delivery
27 febbraio 2025
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
My order still didn’t arrived
30 novembre 2025
Risposta di Lookfantastic
Hello Indira,
We regret your order has not arrived. We'll investigate to determine what occurred and how to prevent this from recurring.
A message has now been sent to your account.
Kind regards,
Liam
My parcel arrived too late and having…
My parcel arrived too late and having problems sending it back
21 novembre 2025
Risposta di Lookfantastic
Hello Olivia,
We regret your parcel arrived late, and you're having return issues. We'll investigate so we can improve our service. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
Didn’t respond to my request I want to…
Didn’t respond to my request I want to cancel the item morphe cloudlight in the shade GOLDEN HOUR ONLY from the order number 727200977
1 dicembre 2025
Risposta di Lookfantastic
Hello Dua,
We regret that your order has not been cancelled. We'll investigate this right away.
Thanks for letting us know, a message has been sent to your account.
Kind regards,
Liam
Lookfantastic has a lot to offer.
I find that Lookfantastic is always keeping up with what’s new and the prices are very competitive.
Love the extra promo codes that are available!
30 novembre 2025
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
35AED FOR DELIVERY IS SO MUCH!!
30 novembre 2025
Risposta di Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Great experience with great offers
30 novembre 2025
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Everything is good and prices are…
Everything is good and prices are competitive but your delivery charges are way too high and it makes purchasing a little difficult with such high rates, you should work on this somehow. There are good ongoing sales but whats the point if so much of the savings are gone in shipping....in my case just one item ☹️☹️
29 novembre 2025
Risposta di Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Risposta di Lookfantastic
Hello Roudha,
We regret the delay and will investigate how to improve our delivery times in the future.
A message has been sent to your account.
Kind regards,
Liam
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Orders continuously cancelled
Once again items from my order are cancelled due to “shipping restrictions”. Not sure how a mini fragrance, body wash and cream are not allowed yet some of the other body washes amd creams are allowed. Please don’t feature these items for sale if you can’t ship to Dubai. I never know what to order from your website anymore as so many items are cancelled lately after you have take payment. You should do what Sephora does and not take the full payment until the order is confirmed that it is available and can be shipped.
28 novembre 2025
Risposta di Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Wasted my time when products went…
Wasted my time when products went available but kept making promises to only eventually cancel. So many better options out there… and customer service is a shambles if you ever need help.
28 novembre 2025
Non scritta su invito
Risposta di Lookfantastic
Hi Michael,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Ben
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Good pricing
28 novembre 2025
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great range of products
Great range of products (authentic)and easy to have them delivered to UAE. Well packaged. More importantly is that they keep you updated on the journey of your order and dispatch early if they have the item and do not wait to have all items and dispatch together. I have used them them many times and will keep using them
21 novembre 2025
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
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