Lookfantastic Recensioni 4.363

TrustScore 3.5 su 5

3,3

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Excellent it's just I could not get one product tht is upsetting m rest experience was very good if u could arrange r-Retinate intense night serum I bought th day and night serum but I do want to hve... Leggi di più

Valutata 1 stelle su 5

Order total was 228 (with shipping) but i was charged 233..???? Tax fees are already calculated prior to payment, I can see it in the invoice. And custom fees are always required just before the sh... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Everything is good and prices are competitive but your delivery charges are way too high and it makes purchasing a little difficult with such high rates, you should work on this somehow. There are goo... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Loved it, i wish the shipping cost to SAUDI ARABIA, Well be reduced since many things I would like to order, but unfortunately you must reach a limit of bill amount, then you well get the free shippin... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

4363 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Scamers !!!! I made an order of hair waver tool

I made an order of hair waver tool, instead of it I received a small hair mask k18. When I was complaining, the told me that i need to go to the post office by myself and send it back to them , only after that I will get my money back. Why from their mistake Im loosing my time and money ? In this case they should have send their delivery guy to pick it up from me. They took my money and sent me wrong item and they doesn't want to take any responsibilities. This is insane. They are really Scammers !!! Never buy from them !!!!!

4 dicembre 2025
Non scritta su invito
Logo di Lookfantastic

Risposta di Lookfantastic

Hello Tatiana,
 
Thank you for leaving your review. I am sorry to hear about this experience.
 
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
 
We look forward to resolving this matter for you.

Kind Regards,
Kayleigh

Valutata 1 stelle su 5

I ordered two items incorrectly

I ordered two items incorrectly. Can I change them?

4 dicembre 2025
Logo di Lookfantastic

Risposta di Lookfantastic

Hello,

Thank you for taking the time to leave your review.

I am sorry that you have faced this problem with your order, I have investigated your issue and sent a message to your account, please see this when possible.

I look forward to resolving this for you.

Kind regards,
Liam

Valutata 3 stelle su 5

Not a good start

Have not received order yet but 80% if my purchase has already been cancelled due to shipping restrictions with no refund issued as yet. Shipping time is slow

28 novembre 2025
Logo di Lookfantastic

Risposta di Lookfantastic

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Valutata 5 stelle su 5

can get my australian products sent to…

can get my australian products sent to dubai so its a great website and fast delivery

27 febbraio 2025
Logo di Lookfantastic

Risposta di Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Valutata 5 stelle su 5

Good

Good...easy nagivation. Good offers.
Good product availability

2 dicembre 2025
Logo di Lookfantastic

Risposta di Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Valutata 2 stelle su 5
Logo di Lookfantastic

Risposta di Lookfantastic

Hello Indira,

We regret your order has not arrived. We'll investigate to determine what occurred and how to prevent this from recurring.

A message has now been sent to your account.

Kind regards,
Liam

Valutata 1 stelle su 5

My parcel arrived too late and having…

My parcel arrived too late and having problems sending it back

21 novembre 2025
Logo di Lookfantastic

Risposta di Lookfantastic

Hello Olivia,

We regret your parcel arrived late, and you're having return issues. We'll investigate so we can improve our service. Thanks for your feedback.

A message has been sent to your account.

Kind regards,
Liam

Valutata 1 stelle su 5

Didn’t respond to my request I want to…

Didn’t respond to my request I want to cancel the item morphe cloudlight in the shade GOLDEN HOUR ONLY from the order number 727200977

1 dicembre 2025
Logo di Lookfantastic

Risposta di Lookfantastic

Hello Dua,

We regret that your order has not been cancelled. We'll investigate this right away.

Thanks for letting us know, a message has been sent to your account.

Kind regards,
Liam

Valutata 5 stelle su 5

Lookfantastic has a lot to offer.

I find that Lookfantastic is always keeping up with what’s new and the prices are very competitive.
Love the extra promo codes that are available!

30 novembre 2025
Logo di Lookfantastic

Risposta di Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Valutata 3 stelle su 5
Logo di Lookfantastic

Risposta di Lookfantastic

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Valutata 5 stelle su 5
Logo di Lookfantastic

Risposta di Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Valutata 4 stelle su 5

Everything is good and prices are…

Everything is good and prices are competitive but your delivery charges are way too high and it makes purchasing a little difficult with such high rates, you should work on this somehow. There are good ongoing sales but whats the point if so much of the savings are gone in shipping....in my case just one item ☹️☹️

29 novembre 2025
Logo di Lookfantastic

Risposta di Lookfantastic

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Valutata 1 stelle su 5

It came late

It came so late

29 novembre 2025
Logo di Lookfantastic

Risposta di Lookfantastic

Hello Roudha,

We regret the delay and will investigate how to improve our delivery times in the future.

A message has been sent to your account.

Kind regards,
Liam

Valutata 5 stelle su 5

Friday sale is amazing

Friday sale is amazing

29 novembre 2025
Logo di Lookfantastic

Risposta di Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Valutata 5 stelle su 5

Good price

Thanks for this good price

28 novembre 2025
Logo di Lookfantastic

Risposta di Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Valutata 3 stelle su 5

Orders continuously cancelled

Once again items from my order are cancelled due to “shipping restrictions”. Not sure how a mini fragrance, body wash and cream are not allowed yet some of the other body washes amd creams are allowed. Please don’t feature these items for sale if you can’t ship to Dubai. I never know what to order from your website anymore as so many items are cancelled lately after you have take payment. You should do what Sephora does and not take the full payment until the order is confirmed that it is available and can be shipped.

28 novembre 2025
Logo di Lookfantastic

Risposta di Lookfantastic

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Valutata 1 stelle su 5

Wasted my time when products went…

Wasted my time when products went available but kept making promises to only eventually cancel. So many better options out there… and customer service is a shambles if you ever need help.

28 novembre 2025
Non scritta su invito
Logo di Lookfantastic

Risposta di Lookfantastic

Hi Michael,

Thank you for taking the time to leave a review.

We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?

We look forward to getting this resolved.

Kind Regards,

Ben

Valutata 5 stelle su 5

Excellent Service

Product quality and shipping all over its a great experience

28 novembre 2025
Logo di Lookfantastic

Risposta di Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Valutata 5 stelle su 5

Good pricing

28 novembre 2025
Logo di Lookfantastic

Risposta di Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Valutata 5 stelle su 5

Great range of products

Great range of products (authentic)and easy to have them delivered to UAE. Well packaged. More importantly is that they keep you updated on the journey of your order and dispatch early if they have the item and do not wait to have all items and dispatch together. I have used them them many times and will keep using them

21 novembre 2025
Logo di Lookfantastic

Risposta di Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

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