Order total was 228 (with shipping) but i was charged 233..???? Tax fees are already calculated prior to payment, I can see it in the invoice. And custom fees are always required just before the sh... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Excellent it's just I could not get one product tht is upsetting m rest experience was very good if u could arrange r-Retinate intense night serum I bought th day and night serum but I do want to hve... Leggi di più
Loved it, i wish the shipping cost to SAUDI ARABIA, Well be reduced since many things I would like to order, but unfortunately you must reach a limit of bill amount, then you well get the free shippin... Leggi di più
L'azienda ha risposto
Everything is good and prices are competitive but your delivery charges are way too high and it makes purchasing a little difficult with such high rates, you should work on this somehow. There are goo... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
North Orange Street 1209, 19801, Wilmington, Regno Unito
- lookfantastic.ae
3,3
Nella media
4362 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Lookfantastic has been my go-to for…
Lookfantastic has been my go-to for last 11 years I have been an expat and I support them and their delivery service and products are impeccable!
9 aprile 2026
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Easy to order and good prices!
12 aprile 2026
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
An item I ordered was missing from the…
An item I ordered was missing from the order of 3 items with no advice whatsoever from you. I had to enquire about it and it was then you advised there was a problem with the item during processing and that you would investigate further.
You subsequently advised the item was out of stock and my order was cancelled. This was only a couple of days ago and to my surprise, I saw it listed on your online shop as 'in stock'.
Not good customer experience.
12 aprile 2026
Risposta di Lookfantastic
Hello,
We appreciate you bringing this to our attention. We're sorry an item was missing from your order and for the lack of communication. We'll investigate the stock discrepancy and review our processes to prevent this from happening again. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
Excellent service extremelyfast delivery service very satisfied satisfied
Excellent service extremely satisfied
11 aprile 2026
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Risposta di Lookfantastic
Hello Reim,
We regret that your refund wasn't processed after the cancellation. We'll investigate the issue to determine what occurred. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
I didn’t Got the item until not ??
4 aprile 2026
Risposta di Lookfantastic
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Super cute and super fast y'all
Super cute and super fast y'all . What more do you need ?
9 aprile 2026
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Very easy to use page
Very easy to use page. And you have the option for Apple Pay, instead of giving card details
8 aprile 2026
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
I got charged extra and more than the…
I got charged extra and more than the full amount plus shipping. I don’t understand??
7 aprile 2026
Risposta di Lookfantastic
Hello,
We appreciate you taking the time to share your experience. We're sorry to hear that your order and the unexpected duties impacted your perception of our brand. We'll investigate the shipping and product quality issues you raised.
A message has been sent to your account.
Kind regards,
Liam
never again
never again. its hard to believe how one order could completely ruin brand perception. not sure if their products are original. products were split into 2 packages. i had to pay duties for, i had no idea at the time of placing an order. i think due to logistics, products have either got spoilt or just fake. never again
6 aprile 2026
Non scritta su invito
Risposta di Lookfantastic
Hello Rita,
We appreciate you taking the time to share your experience. We're sorry to hear that your order and the unexpected duties impacted your perception of our brand. We'll investigate the shipping and product quality issues you raised.
A message has been sent to your account.
Kind regards,
Liam
Unexpected additional delivery charge…
Unexpected additional delivery charge after already paying AED 100. If this is customs/clearance, it should be clearly communicated upfront. This impacts trust.
6 aprile 2026
Risposta di Lookfantastic
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
There was no space for me to put your…
There was no space for me to put your code "TREAT" even though i had an email from you on it. I've lost out on 25% off.
6 aprile 2026
Risposta di Lookfantastic
Hello,
We regret that you encountered difficulty using the code and missed the discount. We appreciate you bringing this to our attention. We'll look into this issue.
A message has been sent to your account.
Kind regards,
Liam
Amazing products and good discounts
1 aprile 2026
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Bad delivery !!!!
I placed my order on 27th March. Today is 31st and still didnt receive my order. I did not know it takes that long. I could have purchased the items from another website with immediate delivery or faster delivery. In addition,i just realised that my order is divided into seperate packages!! It means i wont get all the items together!!!
27 marzo 2026
Risposta di Lookfantastic
Hi Lina,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Risposta di Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.