From a commercial point of view, we are very happy with the service. Deliveries are always on time, the drivers are polite, and the customer service is excellent. We have had no negative experiences a... Leggi di più
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The driver left the bottles outside my door without making an attempt to ring the doorbell. I called customer service about this and they said they will make an attempt to collect it back. They... Leggi di più
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I’m a domestic, small order purchaser, which equates to 4 bottles whenever we run out. I really can’t fault this company. They are quick, efficient, reliable, and everything just runs sm... Leggi di più
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LWD is by far the best water delivery company in London we've used, and we've tried quite a few... It's a small and friendly company that's very helpful, resourceful and reliable. Nothing is too much... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
At the heart of our family-owned company is a passion for customer care and a dedication to sourcing the finest water from the foothills of the Black Mountains. We specialize in supplying and delivering Water Coolers, Bottled Water, and Water Packs. London Water Delivery specializes in tailoring hydration solutions for every setting - whether it's your home, office, or warehouse. Proudly serving London and Greater London, we bring the crisp taste of quality water directly to your doorstep. Choose London Water Delivery for a refreshing approach to hydration. Your satisfaction is our priority, making us more than just a water delivery service - we are your hydration partner.
Informazioni di contatto
Unit 5, Hampden Rd, KT1 3HG, Kingston upon Thames - London, Regno Unito
- 020 3409 4733
- info@londonwaterdelivery.co.uk
- londonwaterdelivery.co.uk
4,3
Eccellente
22 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Commercial Service Review
From a commercial point of view, we are very happy with the service. Deliveries are always on time, the drivers are polite, and the customer service is excellent. We have had no negative experiences at all. Overall, well done to Louise and Ricky.
6 marzo 2026
Non scritta su invito
Risposta di London Water Delivery
Dear Douglas,
Thank you for your kind review. We’re really pleased to hear you’re happy with the service and that everything has been running smoothly. Louise and Ricky will appreciate the mention!
Best wishes,
Team London Water Delivery
Non commercial home use purchaser.
I’m a domestic, small order purchaser, which equates to 4 bottles whenever we run out.
I really can’t fault this company. They are quick, efficient, reliable, and everything just runs smooth.
Can I have some water please, yes, here it is. All arranged by a quick email and replied too with 10 minutes.
This genuinely seems to be a golden egg, top quality service, with complétive prices.
Buying from here has saved plastic waste, and money. The water has a great taste. I have no reason to go anywhere else.
I don’t usually write reviews, but this company genuinely deserves a shout out.
Get yourself a dispenser, give them a go.
28 gennaio 2026
Non scritta su invito
Risposta di London Water Delivery
Hi Sam,
Thank you so much for taking the time to leave such a thoughtful review. We’re really pleased to hear our service works so well for you and that you’re happy with both the water and the value. It means a lot to know we’ve made things easy and reliable for you.
We truly appreciate the recommendation and your support.
Best wishes,
Team London Water Delivery
The best in ordering
The best in ordering, the best in delivery, the best in quality, and the best in punctuality. I hope they continue to strive for excellence always.
11 gennaio 2026
Non scritta su invito
Risposta di London Water Delivery
Dear Ahmed,
Thank you so much for your kind words. We really appreciate your support and will continue doing our best to keep delivering the same high standard of service.
Best wishes,
Team London Water Delivery
Great service
Great service, we have been using them for over a year now and very happy with the water. We recommend them
15 dicembre 2025
Non scritta su invito
Risposta di London Water Delivery
Dear Ipek,
Thank you for your continued support. We’re really pleased to hear you’re happy with the service and the water, and we appreciate the recommendation.
Best wishes,
Team London Water Delivery
Best costumer service always on time…
Best costumer service always on time and the most important their water is one of the best I taste it in UK
4 dicembre 2025
Non scritta su invito
Risposta di London Water Delivery
Dear Nikola,
Thank you for your lovely review. We’re really glad you’re happy with our service – and it’s great to hear you enjoy the water so much too!
Best wishes,
Team London Water Delivery
We would not recommend this company at…
We would not recommend this company at all.
4 luglio 2025
Non scritta su invito
Risposta di London Water Delivery
We’re sorry to see this rating and that the experience felt frustrating. We always aim to act fairly, transparently, and responsibly, and we engage fully whenever a concern is raised. In this case, we cooperated with all relevant parties and followed the appropriate process.
We remain open to discussing this further directly should you wish to get in touch.
Best wishes,
Team London Water Delivery
100% recommended
I have been using this company for many years
They are professional. Courteous. Great delivery and very competitive priced Staff and delivery drivers . Friendly. Informative and polite
I can recommend them 100%
9 luglio 2025
Non scritta su invito
Risposta di London Water Delivery
Dear John,
Thank you so much for your kind recommendation and ongoing support. We’re delighted to hear you’re happy with our team and service!
Best wishes,
Team London Water Delivery
horrible customer service and incompetent delivery drivers
The driver left the bottles outside my door without making an attempt to ring the doorbell. I called customer service about this and they said they will make an attempt to collect it back. They did not. I then receive an invoice for £45 and left with empty bottles.
I called customer service and explained that the driver did not ring my doorbell, and that there are two of us in the household to test that the bell was in fact working and she would rather take the driver's word for it because "he writes everything down" despite being a customer for 2+ years and having may deliveries in the past without any issues.
Instead of arguing with who was at fault, consider getting to the point on how to make things right. You could have done this in various ways.
Consider retraining your staff to handle customer complaints and your drivers on how to ring a doorbell.
15 aprile 2025
Non scritta su invito
Risposta di London Water Delivery
Dear C Y,
We’re sorry to hear about your experience and apologise for any frustration caused. At London Water Delivery, we take customer feedback seriously and continuously work to improve our service, including delivery and customer care.
While this situation is not typical of our usual standards, we understand how important it is to get every detail right. We appreciate all feedback as it helps us ensure a better experience for all our customers moving forward.
Thank you for being with us over the years.
Kind regards,
Team London Water Delivery
Great company to collaborate
Great company to collaborate, efficient and reliable .
thank you Louise and Ricky.
Mica Projects
28 dicembre 2024
Non scritta su invito
Risposta di London Water Delivery
Dear Mirela,
Thank you for your kind words. We really appreciate it! We’re glad to hear you find us efficient and reliable.
Best wishes,
Team London Water Delivery
Great price, Timely delivery
Timely delivery, high quality water and great prices. We used them at our office for several years and have no complaints. Thank you!
26 marzo 2025
Non scritta su invito
Risposta di London Water Delivery
Hi Ovié,
Thank you for your continued support and kind words. We’re glad to hear you’re happy with the service and quality. Looking forward to many more years of working together!
Best wishes,
Team London Water Delivery
Fantastic Service!
Been ordering from London Water Delivery for a few weeks now and I'm very impressed by them. The quality of the water is great and the delivery is smooth. Couldn't recommend enough!
13 gennaio 2025
Non scritta su invito
Risposta di London Water Delivery
Dear Mason,
Thanks so much for your kind words! We’re really pleased you’re happy with the water quality and delivery. Looking forward to continuing to serve you.
Best wishes,
Team London Water Delivery
Great service and very professional…
Great service and very professional peoples.
Thank you!
7 ottobre 2024
Non scritta su invito
Risposta di London Water Delivery
Dear Veselka,
Thank you for the lovely feedback! We're happy to hear you’re pleased with our service.
Looking forward to continuing to serve you!
Best wishes,
The London Water Delivery Team
Excellent
we have been using this company for over 2 years and never a problem; they do what they say they are going to do. And with the reassurance that we do not have to dispose of bottles as they are recycled.
I just wish all our suppliers were as efficient.
2 ottobre 2024
Non scritta su invito
Risposta di London Water Delivery
Dear Tony,
Thanks so much for your kind words! We're thrilled to hear everything's been running smoothly for you these past two years. It's great to know you're enjoying the recycling aspect too! We're always here if you need anything.
Best regards,
The London Water Delivery Team
Never No Fuss Or Hassle Had.
Never No Fuss Or Hassle Had.
l have used London Water for a few years and just wanted to say that they are well suited to me.
They always turn up leaving my regular order in my safe place.
On the odd occasion l forget to pay the invoice, a very nice reminder is sent a couple of weeks later. No Hassles at anytime.
THANKS AND WELL DONE.
16 settembre 2024
Non scritta su invito
Risposta di London Water Delivery
Hi Geff,
Thank you so much for your kind words! We're delighted to hear that our service suits your needs and that you've had a hassle-free experience with us. It's always a pleasure to deliver to you.
Looking forward to continuing to serve you!
Best wishes,
The London Water Delivery Team
Risposta di London Water Delivery
Dear Sofia,
Thank you for the kind words! We're so glad to hear you've been enjoying our service and that our team has been friendly. We truly appreciate your continued trust and look forward to delivering to you again soon!
Best regards,
The London Water Delivery Team
LWD is by far the best water delivery…
LWD is by far the best water delivery company in London we've used, and we've tried quite a few... It's a small and friendly company that's very helpful, resourceful and reliable. Nothing is too much to ask, and even at short notice they will try their best to help us out. We're so relieved to have found a company that won't let us down or cause us undue stress and anxiety.
28 giugno 2024
Non scritta su invito
Risposta di London Water Delivery
Dear Maxine,
Thank you for your wonderful review! We're thrilled to be your top choice for water delivery in London.
We appreciate your kind words about our helpful and reliable service. It's great to know we've made things easier for you.
Thank you for your support! We look forward to continuing to serve you with excellence. If you ever have any questions or need assistance, please don't hesitate to reach out.
Warm regards,
London Water Delivery Team
Delicious water, great service
Great service, always friendly and professional. Never missed a delivery or or had any issues. Also the best prices I have found for glass bottled spring water in London.
15 aprile 2024
Non scritta su invito
Risposta di London Water Delivery
Dear Benjamin,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you've been enjoying our delicious spring water and that our service has met your expectations.
Thank you for choosing us as your water provider, and we look forward to continuing to serve you with excellence. If you ever have any questions or need assistance, please don't hesitate to reach out.
Warm regards,
London Water Delivery Team
Brilliant solution for good quality water
Brilliant solution for good quality "bottled" water without the environmental impact. Haven't bought water in a disposable bottle for years now since using these guys. Simple to use and manage even for a small home user. Quick and easy process and great value. Cannot recommend more.
1 febbraio 2024
Non scritta su invito
Risposta di London Water Delivery
Dear Lee,
Thank you so much for your fantastic review!
It's truly rewarding to hear that our service has been a convenient and eco-friendly choice for you. We appreciate your support in reducing the use of disposable bottles. If there's ever anything you need or any way we can enhance your experience further, please don't hesitate to let us know.
We sincerely appreciate your recommendation and look forward to continuing to serve you!
Warm regards,
London Water Delivery Team
10/10
I moved from a different company in West London that we're so disorganised it was a nightmare.
London Water Delivery are professional and punctual. Would absolutely recommend
6 marzo 2024
Non scritta su invito
Risposta di London Water Delivery
Dear Jess,
Thank you so much for taking the time to share your experience with London Water Delivery! We're thrilled to hear that our services have made a positive impact, especially after your previous challenges with another company.
Your recommendation means a lot to us, and we appreciate your trust in our team.
We look forward to serving you again soon.
Warm regards,
London Water Delivery Team
I totally recommend them!
I've been using London Water Delivery for a few years now and they are great!
You'll not only receive your water gallons at home/office weekly, but also eliminate the plastic waste from water bottles.
Their team is also very kind and helpful. I totally recommend them!
5 febbraio 2024
Non scritta su invito
Risposta di London Water Delivery
Dear Rebeca,
Thank you wholeheartedly for your kind words and long-term loyalty! We're thrilled to hear you've had a great experience with London Water Delivery over the years.
It's wonderful to discover that, beyond offering convenience, we share common values and a commitment to environmental care.
Thank you for your support and we look forward to serving you again soon!
Best,
London Water Delivery Team
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