Ordered Sunday night, delivery on site 1st thing Tuesday, can’t get better than that! Always good product and great customer service
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
After searching tile and paving suppliers in MK I found an absolute gem at London Stone Denbigh Hall, Bletchley. The showroom was really well laid out and has a sample bar too. But the service was t... Leggi di più
L'azienda ha risposto
Guys in the show room done a good job keeping me updated with the order, it did get delayed by a few weeks, apparently shipping issues. On delivery it got left half on the path & drivway, unfortunatel... Leggi di più
L'azienda ha risposto
Can highly recommend London Stone, Alin dealt with my order for the job, very helpful and made the whole process very easy. Customers job was tricky access, the driver was great and made our lives a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di materiali per la pavimentazione
- Negozio di articoli per il giardinaggio
- Fornitore di pietra naturale
- Fornitore di staccionate per il patio
- Fornitore di pietre
Scritti dall'azienda
Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.
Scritti dall'azienda
- About us
- London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
- Outstanding customer service
- At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
- Come and see us
- Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
- Reasons to use London Stone
- High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).
Free Nationwide Delivery
On all orders over £750 + VAT
*Exclusions apply, please contact us for further details
Informazioni di contatto
Sutton Lane, SL3 8AH, Slough, Regno Unito
- 01753 212950
- info@londonstone.co.uk
- londonstone.co.uk
4,6
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great service.
Spoke to mel and ordered my goods and all delivered in time and on budget. No issues. Great service.
2 giugno 2026
Risposta di London Stone
Hi John,
Thank you for your lovely review.
We're delighted to hear that you found our team helpful and knowledgeable, and that you were pleased with both the quality of the materials and the delivery service. Providing expert advice alongside high-quality products and reliable service is what we strive for, so your feedback means a great deal to us.
Thank you again for choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Broken slab on delivery / bad subsequent service
Delivery of paving stones turned up broken. Couldn't deliver a replacement until after my landscaper was turning up to lay them - so I will face additional financial cost as a result, which is something they won't help with.
Further, I ordered these sandstones given the variation in colour of each displayed in the kent showroom and in the basis of a discussion with the salesperson. When they arrived, they were all a very similar colour (ironically except for one slab, which of course was the one that had broken). I said because of the broken slab, and the lack of colour in the slabs I'd prefer to just get a full refund and order something else, but they said that would cost me £35. I had already paid a £45 delivery fee for the slabs (only 7 of them) which is crazy when you think one then turned up broken, yet they are offering me no solution that doesnt put me in a financially worse position. Further, if you ever want to call them it typically takes at least 15-20 mins to get through as they take ages to pick up the phone every time i tried (this happened at least 3 times so a total hour or more time lost waiting). Went with them for a premium product and service and came away dissatisfied with both the product quality and very unhappy with the level of effort in trying to put things right for something THEY did wrong (why should I bear the additional costs as a result of their error?!).
Seen a number of reviews praising the service but I think the real approach to customer service is seen in how a company reacts when things go wrong rather than right - true colours shown.
3 luglio 2026
Non scritta su invito
Risposta di London Stone
Good morning Simon,
Thank you for taking the time to leave your review and for your order.
Having looked into your order, I can see you purchased six 600x600 slabs and one 900x600 slab. While our showroom displays the range of tones available, natural stone is quarried and packed in batches, so colour variation can never be guaranteed. With a relatively small quantity of slabs, it is not unusual to receive similar tones.
Regarding the damaged slab, we're sorry it arrived in that condition. The issue was reported late on Friday afternoon, and the earliest replacement delivery available was arranged for Tuesday. We also recommend ordering an additional 10% for wastage to help minimise disruption should accidental damage occur during delivery or installation.
As your concerns also related to the colour, we offered the option to return the full order. However, as the slabs supplied were within the expected variation for this product and not deemed faulty, the standard collection charge would apply. Our priority was therefore to replace the damaged slab as quickly as possible, which is the solution our team arranged.
We pride ourselves on resolving issues promptly and fairly, and we're sorry that, in this instance, you feel we fell short of your expectations. Your feedback has been noted, and we appreciate you taking the time to share your experience.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Delivery booked in 4pm as I write this…
Delivery booked in 4pm as I write this review on hold to them, sent WhatsApp messages no one answers the phones or message, tracking details are not live, I’ve spent so much money with this company over the years, but I think it’s time for a change not longer reliable, and no communications in place!
3 luglio 2026
Non scritta su invito
Great products and staff
The products are excellent, and the team consists of outstanding individuals. I want to express particular appreciation to Petrea Baltaru and Corneliu Gancerenco for their patience and professional guidance. Thank you.
15 giugno 2026
Risposta di London Stone
Hi Marcin
Thank you for your feedback and 5-star review.
We are very happy to hear about the service you have received from our Trade Counter team - your feedback will be passed onto the team, it is always greatly appreciated to hear such glowing praise from our customers.
We are also very happy to hear how much you like the products you have brought too, always great to here our customers being happy with their choices.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Ordered Sunday night
Ordered Sunday night, delivery on site 1st thing Tuesday, can’t get better than that! Always good product and great customer service
10 giugno 2026
Risposta di London Stone
Hi,
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that your order arrived promptly and that our delivery service met your expectations. Providing reliable products with fast turnaround times and excellent customer service is exactly what we strive for, so it's wonderful to know we delivered on all fronts.
We truly appreciate your continued support and look forward to helping you with your next project.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Highly recommend
Highly recommend, these guys are very professional. The whole process went through perfectly.
Castle Rock Landscapes
11 giugno 2026
Risposta di London Stone
Hi Glenn,
Thank you for your fantastic review and recommendation.
We're delighted to hear that you found our team professional and that everything went smoothly from start to finish. Providing a seamless experience for our customers is something we strive for, so it's wonderful to know we delivered.
We truly appreciate your support and look forward to working with you again on future projects.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Very helpful and knowledgeable
Very helpful and knowledgeable. The delivery was good and the material very good as well.
10 giugno 2026
Risposta di London Stone
Hi Shaun,
Thank you for your wonderful review.
We're delighted to hear that you found our team helpful and knowledgeable, and that you were pleased with both the quality of the materials and the delivery service. Providing expert advice alongside high-quality products and reliable service is what we strive for, so your feedback means a great deal to us.
We truly appreciate your recommendation and look forward to working with you again on future projects.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great service
Fantastic service all round, porcelain delivered in great condition and exactly when they said. Would definitely use again
4 giugno 2026
Risposta di London Stone
Hi Dale,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you were pleased with our service and that your porcelain arrived in perfect condition and exactly as promised. Providing a reliable delivery experience and excellent customer service is something we take great pride in, so it's fantastic to know we met your expectations.
We truly appreciate your recommendation and look forward to assisting you again with any future projects.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Risposta di London Stone
Hi Gordon,
Thank you for your excellent review and recommendation.
We're delighted to hear that you were pleased with both the product and the level of customer service you received. Providing high-quality materials alongside exceptional service is always our goal, so it's wonderful to know we delivered on both.
We truly appreciate your support and look forward to assisting you again on future projects.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Londonstone is just so easy to deal…
Londonstone is just so easy to deal with from start to finish from ordering your samples to going on the website and getting your order tailored to your needs delivered to your job it's hassle free.
1 giugno 2026
Risposta di London Stone
Hi Mr Dempster,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you found the entire process straightforward and hassle-free, from ordering samples and using our website through to receiving your tailored order on site. Making every stage of the customer journey as smooth and convenient as possible is something we work hard to achieve, so it's wonderful to know that this was your experience.
We truly appreciate your kind words and look forward to supporting you with future projects.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone made the whole process of…
London Stone made the whole process of organising the stone ordered easy, quick and ultimately enjoyable! Highly recommend London Stone and leaning on their expertise to help.
29 maggio 2026
Risposta di London Stone
Hi Chris,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you found the process of organising your stone order easy, quick, and enjoyable, and that our team’s expertise was helpful throughout.
Your recommendation means a great deal to us, and we truly appreciate your support. If you need anything further in the future, please don’t hesitate to get in touch.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Risposta di London Stone
Hi Paul
Thank you for your feedback and 5-star review.
Our aim is to be as helpful to our customers as possible and to make the experience using us the best it can possibly be, showing we care about our customers and products goes a long way in this business and it is always lovely to hear that from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Good experience
I purchased items form their website. I went to collect in person at their depot. No fault at all. Personnel very polite and knowledgeable.
14 ottobre 2025
Risposta di London Stone
Hi Silvia,
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that your online purchase and depot collection experience went smoothly. It’s especially pleasing to know that our team’s politeness and product knowledge made a positive impression.
We truly appreciate your feedback and look forward to assisting you again with any future projects.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Risposta di London Stone
Hi,
Thank you for your fantastic review. We’re delighted to hear that you were pleased with both the quality of our paving and the level of service you received. Providing prompt responses and high-quality products is something we take great pride in, so it’s wonderful to know we met your expectations.
We truly appreciate your feedback and look forward to assisting you again in the future.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great delivery
Turned up on time. Driver very helpful to off load paving and place in ideal situation. A cheerful approach always helps the day go smoothly
22 maggio 2026
Risposta di London Stone
Hi Dave,
Thank you for your excellent review. We’re delighted to hear that your delivery arrived on time and that our driver was able to assist with unloading and positioning the paving in the ideal location. We take great pride in providing a reliable and helpful service, so it’s wonderful to know that our driver’s cheerful and professional approach made a positive difference to your experience.
We appreciate your feedback and look forward to serving you again in the future.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great customer service and attention to…
Great customer service and attention to detail
Lovely quality product
23 maggio 2026
Risposta di London Stone
Hi Josephine
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy you are with the service you have received from us and also the product you have purchased, we do pride ourselves with our high level of customer service.
Thank you again for choosing us, our products and taking the time to leave us such a lovely review.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Broken promises
Ordered bull nose tiles. Measurements/ order took 8 weeks with no urgency from London Stone. I had to push to move things along. Quoted 6-7 weeks lead time. Had to chase sales person for update- no reply to emails and phone calls. Chased his manager - no reply. Got hold of MD via net. Contacted him, straight away reply from sales person. 6-7 weeks become 9. Product good but customer service - rubbish. I ordered for company where keeping dates critical. Will not use them again.
21 maggio 2026
Risposta di London Stone
Hi Zamir
Thank you for taking the time to leave your feedback.
We are pleased to hear that you were happy with the quality of the finished bullnose steps. However, we are genuinely sorry that the service you received throughout the project did not meet your expectations.
This was a bespoke order that involved multiple site visits, templating, design discussions and revisions before manufacture could begin. Whilst this inevitably made the process more involved than a standard order, we fully accept that this does not excuse the frustration caused by delays and the level of communication you experienced.
Having reviewed the project internally, we recognise that there were occasions where we could have communicated more proactively and responded more quickly to your requests for updates. We also acknowledge that the final delivery timeframe exceeded the lead time originally discussed, which understandably impacted your confidence in us and your project planning.
We appreciate that reliable communication and meeting agreed timescales are critical, particularly for customers managing construction projects, and we regret that we fell short on this occasion.
Your feedback has been reviewed by the management team and has highlighted areas where we can improve both our internal processes and customer communication for bespoke orders moving forward.
Whilst we are disappointed that this experience has left you feeling unable to work with us again, we appreciate your honest feedback and thank you for recognising the quality of the finished product.
Kind regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Extremly helpful
22 maggio 2026
Risposta di London Stone
Hi Stacy
Thank you for your feedback and 5-star review.
Our aim is to be as helpful to our customers as possible and to make the experience using us the best it can possibly be, showing we care about our customers and products goes a long way in this business and it is always lovely to hear that from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great Service!
18 maggio 2026
Risposta di London Stone
Hi Robert
Thank you for your feedback and 5-star review.
Our aim is to be as helpful to our customers as possible and to make the experience using us the best it can possibly be, showing we care about our customers and products goes a long way in this business and it is always lovely to hear that from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.