Despatch of goods was very impressive, quick. However, one top sent was the wrong colour, the other had a hole in it. No phone number to contact the shop- very unusual .... and no response to my ema... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
This is new ski shop in London is really fab! The selection is large and at all price points so options for everyone. The staff are super helpful offering flexible exchanges or refunds if a Christmas... Leggi di più
L'azienda ha risposto
Last February I was wandering down the Kings Road vaguely thinking that i needed to replace my disintegrating ski jacket. Then my wife spotted teh pop up at 129 and we went inside leaving half an hour... Leggi di più
L'azienda ha risposto
Service is slow. I bought a jacket online which didn’t fit. I wasn’t able to return easily as the return policy or process wasn’t clear. Someone finally contacted me and sent a return label but 12 day... Leggi di più
Dettagli dell'azienda
- Negozio di articoli per sport invernali
- Negozio di abbigliamento activewear
- Negozio di abbigliamento
- Negozio di abbigliamento e attrezzature outdoor
- Negozio di abbigliamento per esterno
- Negozio di sci
Scritti dall'azienda
Ski and winter clothing store with an exclusive selection of winter sports brands. Shop the new collections from over 30 ski brands including Perfect Moment, Goldbergh, Fusalp, J Lindeberg, Rossignol, Falke, Hestra, Icebreaker, Oakley, Vuarnet amongst many more. Discover our store in London, where we will transport you to the mountains and you can discover the brands you usually only see in resorts. Our expert staff will be on hand to help with anything you need.
Informazioni di contatto
55 King's Road, SW3 4ND, London, Regno Unito
- hello@londonskico.com
- londonskico.com
3,9
Molto buono
202 recensioni
Ha risposto al 20% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di London Ski Co.
Many thanks, Petch!
Good service, below average communications.
Bought a jacket which was too small for me. I sent it back and received a refund reasonably promptly. I'm leaving 4 stars because communication could have been better.. acknowledgement of receipt of the return and statement of intent to process a refund.
3 ottobre 2023
Risposta di London Ski Co.
Hi Ewen, Many thanks for taking the time to review us - we're going to be working on more timely responses going forward.
Risposta di London Ski Co.
Many thanks, Nicolas, enjoy the jacket!
Very good service and excellent product
23 maggio 2023
Risposta di London Ski Co.
Many thanks, Richard. Enjoy your new jacket!
Had tTO CHASE MY ORDER ONLY TO THEN BE…
Had tTO CHASE MY ORDER ONLY TO THEN BE TOLD 1 OF THE ITEMS WAS not going to be delivered and a refund was offered
20 marzo 2023
Risposta di London Ski Co.
Hi Jason, we apologise for having to issue a refund on your order which was out of stock, at the time we were experiencing a busy period in the store which meant our inventory was not always accurate. I'm sorry this happened to your order but we have taken steps to tighten up any inventory issues going forward.
I haven’t received my parcel and you…
I haven’t received my parcel and you keep asking me for a review !!
7 marzo 2023
Risposta di London Ski Co.
Hi Carol, we're sorry we were requesting reviews from you before the item was received. This is automated from Trustpilot and sometimes this can happen before the delivery is made. In this instance shipping to NZ from London unfortunately did take a little longer than usual, we apologise for this.
Lack of details
Lack of details, goods promoted as available online and were not in stock. Rech out to them multiple times.
8 marzo 2023
Risposta di London Ski Co.
Hi Hernan, we're sorry you didn't have a positive experience shopping with us, we have taken steps to ensure the stock availability is accurate going forward.
Risposta di London Ski Co.
Many thanks for taking the time to review us, John.
Very happy with a prompt last minute…
Very happy with a prompt last minute shop before heading on my ski trip! Happy with all items purchased and very pleased that my delivery came ‘next day on time before 10am’!
1 marzo 2023
Risposta di London Ski Co.
Thank you, Jessica! We're pleased you're happy with the service.
Sent the wrong size jacket
Sent the wrong size jacket
I would still shop with this company
1 marzo 2023
Risposta di London Ski Co.
Hi Colin, we're very sorry this happened. We have taken steps to ensure this doesn't happen again in the future if you do decide to shop with us again.
I got Goldbergh ski Jacket
I got Goldbergh ski Jacket. You just put DHL shipping bag.There is no case no packaging. The product was protected.My order was so sloppy...
26 febbraio 2023
Risposta di London Ski Co.
Hi Handegul, we apologise for the way the item was shipped to you, we have emailed you directly with a more thorough response. Thank you for your review, we value your feedback.
Not much communication about my product…
Not much communication about my product after the initial order confirmation. I ended up chasing as it look a week to arrive. Then it wasn’t th best quality as it has a fault in the stitching but no time to return as I was leaving for skiing the next day.
7 febbraio 2023
Risposta di London Ski Co.
Hi Hayley, We're sorry the communication was not what you expected, we are looking into how we can streamline this and value your feedback.
Excellent service!
7 febbraio 2023
Risposta di London Ski Co.
Thanks Ai! We're pleased you enjoyed your experience shopping with us!
The hat was great but I kind of…
The hat was great but I kind of expected a bit better packaging, it was literally just pushed into a jiffy envelope, no box, no paper, no note. It was like I’d left it somewhere and they were just posting it back.
1 febbraio 2023
Risposta di London Ski Co.
Thank you for your review, Leigh. Through busy periods we prioritise delivery speed but we acknowledge your feedback and this is something we are working on.
Returning an item
Initially the return process appeared a little slow and frustrating but when I did get a response from customer services it was promptly and efficiently dealt with.
1 febbraio 2023
Risposta di London Ski Co.
Thanks Rebecca
Risposta di London Ski Co.
Many thanks, Georgie!
Problem Solved
Had an issue with the courier and didn’t receive the goods. London Ski Co we’re quick to reach out and send replacement item.
25 gennaio 2023
Risposta di London Ski Co.
Hi Terri, We're sorry your experience was not seamless with us. Every now and then we experience issues with couriers which are unfortunately out of our control - we're glad the replacement has arrived safely.
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