I invested £1k in 2018, which has resulted in an investment worth £356 in 2026. Over that period of time, the housing market has not lost 66% of value, so I can only surmise that this whole thing has... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Invested 5 years ago on a property and despite the nice write up they suddenly devalued it with no explanation. Invested £250 and it is now worth about £4. Since when does a property lose nearly 100... Leggi di più
I'll keep it short - avoid at all costs. These guys are absolute jokers who clearly have very little knowledge or understanding on how to build and manage a property portfolio as can be seen by t... Leggi di più
L'azienda ha risposto
Confusing return analysis combined with seemingly distorted selling exchange where nothing can be sold for anywhere near its suggested market value creates a platform of complete distrust. Addit... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
London House Exchange is the UK's leading fractional property investment platform and the world's first and leading stock exchange for individual properties. LHX has £120m of assets under management and over 8,000 investors from over 80 countries. Since inception, £55m of property shares have been traded on the FCA-regulated trading exchange, the only one of its kind for individual residential properties.
Informazioni di contatto
55 Baker Street, W1U 7EU, London, Regno Unito
- +442036965600
- support@londonhouseexchange.com
- londonhouseexchange.com
1,3
Pessimo
459 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 36% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
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Le persone hanno visualizzato anche
Had a reply from them on my previous…
Had a reply from them on my previous review telling me that if I hold the properties for the full term I might gain 5.8% over 5+ years. Wow that's absolutely amazing. I am having a hard time deciding if I want to keep my money with them or take it all out and invest in ETFs that generate that return in three months.
3 febbraio 2021
Non scritta su invito
Risposta di London House Exchange (formerly Property Partner)
Dear Jonathan
Our reply to your previous review stated that where we sell properties on behalf of our clients, the average return is currently 7.8% p.a. (not over 5+ years). You can see this here https://www.propertypartner.co/s#/selling-record
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
I've been with Property Partner since…2016
I've been with Property Partner since almost the beginning. They were brilliant: transparent, communicative and straightforward. Since the founder left a couple of years ago the ethos has changed. I get that times are tough and commercial reality means the funding model needs to change. But two things over the past year have damaged my trust in this company: the poor management of lettings has resulted in poor rental returns which have reduced dividends and secondly the really poor communication with investors. As an owner why can't Property Partner inform me that the property for sale has just been reduced in price? Why did I find that out from Rightmove? When challenged they say that they can only give quarterly updates. This is just not good enough. In tough times for everyone regular communication is key to rebuilding trust. I was so impressed with them up until about 2019 that I would have recommended that everyone invest with them: now I could not recommend them to anyone.
26 gennaio 2021
Non scritta su invito
Risposta di London House Exchange (formerly Property Partner)
Dear Michael
Since the start of the COVID-19 crisis, we have communicated with clients on a regular basis regarding their investments.
Below are the updates provided. As you can see, more frequent than quarterly updates.
https://www.propertypartner.co/blog/ceo-update-april-2020/
https://www.propertypartner.co/blog/ceo-update-may-2020/
https://www.propertypartner.co/blog/july-2020-announcements/
https://www.propertypartner.co/blog/september-2020-announcements/
https://www.propertypartner.co/blog/october-2020-announcements/
https://www.propertypartner.co/blog/december-2020-announcements/
Nonetheless, our reporting cycle revolves around quarterly reporting. Property Partner is a professional and FCA-regulated trading exchange. Our disclosure regime reflects the price sensitive nature of announcements and the need to provide all clients with the same information, at the same time.
The operational and financial detail that we report on each and every property is without peer in the UK. Of course, with over 9,000 clients invested, our clients frequently have ideas for additional disclosures - we take these on board and the depth of disclosure has increased dramatically in the past 2 years.
When we ask shareholders to vote on a potential sale, we inform them that there can be no guarantee that the surveyor’s valuation will be achieved - if the best offer for the property is more than 5% below the surveyor’s valuation, we inform them that shareholders will be given a further vote. Whilst you would like an alert for the reduced asking price, which is a nice idea, more important is an actual offer price and ultimate sale price achieved - as a shareholder in properties on Property Partner, you retain control over this process.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Great service
Great service, easy to invest with pretty much no minimum amount. The are lots of properties to invest in. The stats are pretty comprehensive and the platform is easy to use.
7 gennaio 2021
Risposta di London House Exchange (formerly Property Partner)
Dear Christopher
Thank you for your review. We’re pleased to hear that you are satisfied with our service.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Like many others I am very disappointed…
Like many others I am very disappointed with this investment. Reduced rentals and the imposition of management fees mean very very poor returns. With the onset of Covid all dividends suspended even when the rent has continued to be paid. Some dividends now reinstated however PP refuses, yes refuses, to provided relevant management information when requested.
I could not in all honesty recommend this investment.
23 dicembre 2020
Non scritta su invito
Risposta di London House Exchange (formerly Property Partner)
Dear Mike
It is correct that we suspended dividends due to the Covid-19 crisis; all net rent that has been collected in each property has accumulated within that investment, meaning that overall, our portfolio has accumulated a net surplus of cash; as a result, instead of any properties falling into financial distress, our portfolio is well capitalised and robust. The crisis continues to rage around us with legal restrictions on our ability to evict tenants or otherwise enforce payment of rent arrears; nonetheless, dividends have now recommenced on almost 30% of the portfolio and many more will follow in the quarters ahead.
Your comment on our refusal to provide relevant management information is disappointing; whilst we cannot meet individual requests for information about properties, because that information is price sensitive on our Resale Market, our quarterly disclosure of financial and operational performance is extremely detailed for every individual property and available to all clients on our site.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
I have been investing for 4 years with…
I have been investing for 4 years with no returns despite the continuing rise of the UK property market! operating costs eat up all your profits and shares sell at a lower price than valued.
the idea is good but execution is very poor im not sure this business model will survive much longer stay away!
update 2022
i invested a few hundred pounds and since 2017 i have lost nearly 20% of my investment safe to say id give this site/platform a miss
I think the other reviews here agree with me
20 dicembre 2020
Non scritta su invito
Risposta di London House Exchange (formerly Property Partner)
Dear Leslie
It is a pity that you are unsure about our business model's ability to survive - we have been going for 6 years and thanks to the stability afforded by our 1% AUM fee, we are well placed to continue for many more; our property portfolio is well capitalised and we have commenced our broad programme of selling investments that arrive at their 5-year anniversary process dates - the early evidence of our performance is strong.
Whilst it is not appropriate for us to comment on Trustpilot on the specific portfolio that you invested in, our overall portfolio has been highly resilient and performed well over the last 4 years. It is the case that share prices on our Resale Market are currently heavily discounted, but that is due in large part to very low volumes being traded, not least because the majority of our clients are choosing to hold their investments. The discounts on the Resale Market market do not impact in any way the underlying value of the properties that our clients own shares in. Evidence for this is that when we have sold properties on the open market on behalf of our clients, the average return has been 8.5% p.a. You can see this here https://www.propertypartner.co/s#/selling-record
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Easy and quick
16 novembre 2020
Risposta di London House Exchange (formerly Property Partner)
Dear Customer
Thank you for your review. We’re pleased to hear that you are satisfied with our service.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Broken promises
The due diligence on the properties has been very lax resulting in the vast majority of property underperforming in terms of capital appreciation and in terms of rent.
They also added a surcharge of 1.2% per annum on each property for management skills. These ones have been poor and needless to say that you are better off buying reits.
20 ottobre 2020
Risposta di London House Exchange (formerly Property Partner)
Dear Joel
In terms of capital appreciation, on average the values of the residential properties on the platform have appreciated despite the challenging market environment which speaks directly to the due diligence performed at the point of acquisition. These values are determined by a 3rd party RICS-certified surveyor, Allsop, whose credentials speak for themselves.
In terms of rent, up until 31 March 2020, properties have paid an average of 4.2% in rental income. Even though REIT regulation dictates that REITs must distribute 90% of net rental profit to investors, three of the five largest UK REITs have cancelled dividends. Eight of the 10 largest UK commercial funds remain closed to investor withdrawals.
The new fee you have mentioned is at an average of less than 1% p.a. for all clients and is well within industry benchmarks. This new fee has provided financial stability for Property Partner, even during a crisis of the magnitude of COVID-19. As a result, we expect to emerge from the COVID-19 crisis in a strong position to continue protecting and maximising the value of clients’ assets.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Good performance and service
11 ottobre 2020
Risposta di London House Exchange (formerly Property Partner)
Dear Chintan
Thank you for your review. We’re pleased to hear that you are satisfied with our service.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Little to no transparency
Little to no transparency. Luckily I withdrew my funds and only lost 20%. With questionable honesty and a flawed portfolio, I can't see an upside to how this will be turned around.
Do your homework before investing as the company does not state who gets paid first when the whole thing collapses.
21 settembre 2020
Non scritta su invito
Risposta di London House Exchange (formerly Property Partner)
Dear Damien
You say that we don't "state who gets paid first when the whole thing collapses." On the contrary, we have gone further in planning for this than almost any company in a similar position, planning that is well-known to the FCA. In the unlikely scenario of a wind-down, our plan that protects client assets involves the pre-engagement of PwC, one of the world's largest professional services firms. They will manage the sale of our property portfolio and return of proceeds to all clients. Your assumption that there is an issue of payment priority is incorrect; there is in fact hard legal separation between all of our clients' assets and any assets or liabilities of Property Partner. You can read the full details here:
https://help.propertypartner.co/hc/en-us/articles/360004904938-Investment-safeguards-
If you would like to speak to the team, please don’t hesitate to get in touch with us at support@propertypartner.co.
Constructive Criticism
I, like a lot of other reviewers are frustrated over the stop on dividends, especially when other property crowdfunding sites have not done this. I know that they check reviews however as they are quick to reply on bad reviews, so instead of venting my anger I am going to state what they need to do.
For each SPV, we would need to see the following covering the period since dividends were stopped.
Amount of rent charged – ie what should have been received.
Amount of rent actually received.
Shortfall – including how much of this is due to the payment holiday and steps they are taking to recover this.
Mortgage Interest charged over the period.
Mortgage Interest paid over the period – for those where a payment holiday has been arranged.
All other expenses – including your charges.
Net Income – Rent Received less Interest Paid less other expenses.
If Net Income is positive and you don’t envisage any further expenses, then there should be no reason for not paying that over in dividends.
Please reply to this stating whether you intend to do this. If you do then it will go a fair way to stopping the negative reviews that you have recently been receiving.
17 settembre 2020
Non scritta su invito
Risposta di London House Exchange (formerly Property Partner)
Dear Michael
Thank-you for your review. Whilst we can't make announcements on TrustPilot that affect all clients, we appreciate your views and draw your attention to our next major announcement, due next week, 30 September 2020.
https://www.propertypartner.co/blog/july-2020-announcements/
If you would like to speak to the team, please don’t hesitate to get in touch with us at support@propertypartner.co.
Unfortunately
Unfortunately, PP has lost our trust ever since they sprung the new fees structure on investors and applied it on pre-existing investments. Legal? Maybe. In bad faith? Definitely so. For a P2P platform without too much skin in the game, trust is paramount to be able to continue investing with any confidence.
Post covid, the lack of transparency is also concerning. While a shortfall in rent is understandable, we have no visibility into how individual properties in the portfolio are performing. I own a couple of BTL properties and knowing the financials is imperative. The information is very straightforward to provide, IF PP wanted to do so.
PP started off as an attractive alternative/addition to physical BTL, however you are essentially at PP's mercy as to how your investments perform and (more importantly) how much information is given out. They breached the minimum level of trust required by their fees bombshell unfortunately.
Valuations and rental estimates have been optimistic (to say the least) but that's a problem across the industry not just PP.
15 settembre 2020
Non scritta su invito
Risposta di London House Exchange (formerly Property Partner)
Dear Sreedharan
In our previous announcement, 31 July 2020, we gave detailed reasons for the ongoing dividend suspensions.
https://www.propertypartner.co/blog/july-2020-announcements/
The last 6 months have been the most challenging and intense period of property management in Property Partner's history. Of course, we understand why some clients are frustrated and appreciate their patience.
Our next announcement is due next week, 30 September 2020.
If you would like to speak to the team, please don’t hesitate to get in touch with us at support@propertypartner.co.
Buying process seems very smooth
8 settembre 2020
Non scritta su invito
Risposta di London House Exchange (formerly Property Partner)
Dear Paul
Thank you for your review. We’re pleased to hear that you are satisfied with our service.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Little grasp on reality
Site is easy to use but has become increasingly divorced from reality...the front page has a chart up to Dec 2018..lot has happened since then and most of it not good for property. And presenting portfolios on the basis of the imaginary valuations rather than the more realistic share prices is laughable. One day this may all work out, but to pretend all is rosy when pretty much every investment is in reality underwater is misleading...
6 settembre 2020
Non scritta su invito
Risposta di London House Exchange (formerly Property Partner)
Dear David
You're right that the chart you mention was out of date and we have removed it.
In clients' dashboards, we do show the value of investments based on independent valuations. This is something that we have done consistently for almost 6 years and for the first year or more, those valuations were below share prices. More broadly across our platform, we present both the independent valuations and share prices, and indeed the share price is usually presented more prominently.
The independent RICS-certified surveyors' valuations are of course theoretical, but for our entire residential portfolio, they are performed by Allsop, whose credentials speak for themselves. To describe these as imaginary is to miss the point that these valuations are useful indicators of property value for our clients. Describing the share prices as "more realistic" ignores that (like share prices on all trading exchanges) these are the result of a combination of factors including estimated underlying value, client sentiment, speculation, liquidity discounts, etc.
You say that we are misleadingly pretending that "all is rosy". Nothing could be further from the truth and that is self-evident from both the extreme measures we have taken (e.g. the suspension of all property dividends) and all of our announcements made since the Covid-19 crisis began.
https://www.propertypartner.co/blog/july-2020-announcements/
https://www.propertypartner.co/blog/ceo-update-may-2020/
https://www.propertypartner.co/blog/ceo-update-april-2020/
If you would like to speak to the team, please don’t hesitate to get in touch with us at support@propertypartner.co.
I think they've done a pretty good job…
I think they've done a pretty good job navigating some challenging times with COVID. They've taken decisive action - suspending dividends and getting mortgage payment holidays - which has meamt they could survive the immediate crisis. The secondary market has worked relatively well - there have been bids available for all properties nearly all the time, even if the large discount has meant I've been nearly always buying - and the spreads have been high, giving an opportunity to trade the spread.
29 agosto 2020
Non scritta su invito
Risposta di London House Exchange (formerly Property Partner)
Dear Customer
Thank you for your review. We’re pleased to hear that you are satisfied with our service.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
The lack of updates is a major sticking…
The lack of updates is a major sticking point with me. I don't know which properties have been affected by Covid-19. I have no idea how much I am owed in dividends, any residual money left in my account gets withdrawn for the monthly fee. It appears that they are withholding dividends to boost their own finances. Whilst I hope they survive Covid, the lack of transparency and updates or lack of is a major concern.
13 agosto 2020
Non scritta su invito
Risposta di London House Exchange (formerly Property Partner)
Dear Marcus
Since the start of the Covid-19 crisis, we have published 3 major updates:
https://www.propertypartner.co/blog/july-2020-announcements/
https://www.propertypartner.co/blog/ceo-update-may-2020/
https://www.propertypartner.co/blog/ceo-update-april-2020/
Which properties have been affected by the crisis, and more importantly, to what extent they have been affected, remains a complex and evolving picture. In our most recent announcement, we describe why that is, the variables involved and that further information will be announced on 30 September 2020.
Your claim that it appears that we are withholding dividends to boost our own finances, is unsubstantiated and false. Again, all of our updates describe how we are treating net rental income for all of the properties.
The last 5 months of the Covid-19 crisis have represented the most intense period of property management activity in our history. This has involved working closely with our managing agents to maximise rent collections and keep outgoings to an absolute minimum. It has also involved extensive work with our mortgage-providing banks, to agree mortgage interest payment holidays. Dividends temporarily withheld are accumulating in individual property SPVs for the benefit of that property’s capital reserves and that property’s investors. As a result, we expect to emerge from the Covid-19 crisis in a strong position to continue protecting and maximising the value of clients’ assets.
If you would like to speak to the team, please don’t hesitate to get in touch with us at support@propertypartner.co.
Don’t invest with propertypartners
Don’t invest with propertypartners, my shares value has fallen nearly by half and they introduced AUM fee after few years and your Dividend returns are no more exciting the returns have fallen too. Even during the pandemic they stop paying dividend but still taking their AUM fee which is not fare.Everyone is affected by pandemic. If they don’t pay the dividend where do they expect us to bring the fee from. To sell your share you have to take another loss because you can’t sell them at market value, even the well performed properties you can’t sell them at current market value. So there is only loss. People trying to save and invest to buy their own property your dream will be shattered as its not easy to sell your share unless you are ready to take a loss even your dividend won’t recover your loss.
7 agosto 2020
Non scritta su invito
Risposta di London House Exchange (formerly Property Partner)
Dear Mah
We’re sorry you feel this way. In the 6 months after the introduction of the AUM fee, our Resale Market performed strongly, trading over £5.5m worth of shares. The underlying value of the properties, as measured by independent, RICS-certified surveyors, has not reduced because of the fee changes and this value should be realised by investors with a long term investment horizon.
The last 5 months of the Covid-19 crisis have represented the most intense period of property management activity in our history. This has involved working closely with our managing agents to maximise rent collections and keep outgoings to an absolute minimum. It has also involved extensive work with our mortgage-providing banks, to agree mortgage interest payment holidays. Dividends temporarily withheld are accumulating in individual property SPVs for the benefit of that property’s capital reserves and that property’s investors. As a result, we expect to emerge from the Covid-19 crisis in a strong position to continue protecting and maximising the value of clients’ assets.
If you would like to speak to the team, please don’t hesitate to get in touch with us at support@propertypartner.co.
Not a good idea
I invested with Property Partner some time ago and I understand that they stopped paying dividends on rental income until the market settles but then to charge an asset management fee whilst they are withholding income payments is in my opinion daylight robbery. Steer clear of this investment platform
20 luglio 2020
Non scritta su invito
Risposta di London House Exchange (formerly Property Partner)
Dear Martin
We’re sorry you feel this way. The last 5 months have represented the most intense period of property management activity in our history. This has involved working closely with our managing agents to maximise rent collections and keep outgoings to an absolute minimum. It has also involved extensive work with our four mortgage-providing banks, to agree mortgage interest payment holidays. Dividends temporarily withheld are accumulating in individual SPVs for the benefit of that property’s capital reserves and that property’s investors. As a result, we expect to emerge from the COVID-19 crisis in a strong position to continue protecting and maximising the value of clients’ assets.
If you would like to speak to the team, please don’t hesitate to get in touch with us at support@propertypartner.co.
Imposed an AUM fee on existing investments
I have invested with Property Partner since around 2016, and at the time I found it a very good way for an individual investor to get exposure to the residential property market to "shadow" the property market and save up for a deposit on my own Property in London. At the time I deployed my funds, the property market was good and the properties were paying reasonable dividends, and I was satisfied that the maintenance provisions were reasonable and that the mechanics of the investments were sound. I have invested in shares of approximately 30 properties.
I do not hold Property Partner responsible for poor performance associated with cladding post-Grenfell, the coronavirus pandemic or Brexit as these are clearly risks associated with the investments rather than poor diligence at purchase.
The platform is user intuitive and the idea is a very good one and unique.
My main issue is trust. They have imposed an Assets Under Management fee on investments that I had already made, thus slashing the investments return and giving me a choice between selling shares on the resale at a major discount to market value, or accepting the AUM fee on the existing investments.
Whilst the service provided by PP probably does justify an asset management charge as well as a sourcing fee, the imposition of the fee on these existing investments was shoddy. This business under the previous CEO invited me to several premium investor events and built up a relationship of trust and made honesty and transparency a key part of its strategy. Since they have unilaterally imposed these fees on existing investments that are half way through, how can I now trust them? How can I be sure that they will not impose other fees or hike other charges so that I lose more money on the trading resale value or accept returns that are a fraction of those advertised in the first place?
The sensible thing for me to do is not "kneejerk" and sell up, but my plan now is to let all the investments expire, withdraw the cash and invest elsewhere. This is a shame because the idea and principle is sound, but they made a critical mistake in imposing these AUM fees on existing investments and thus losing my trust and a loyal customer.
14 luglio 2020
Non scritta su invito
Risposta di London House Exchange (formerly Property Partner)
Dear Chris
We’re sorry we’ve lost your trust due to the introduction of the new fees. Whilst the additional fees you mention have reduced the dividends received by our clients, at an average of less than 1% p.a. for all clients, they are well within industry benchmarks. The new fees have also provided financial stability for Property Partner, even during a crisis of the magnitude of COVID-19. As a result, we expect to emerge from the COVID-19 crisis in a strong position to continue protecting and maximising the value of clients’ assets.
If you would like to speak to the team, please don’t hesitate to get in touch with us at support@propertypartner.co.
Propertypartners.co was very exciting…
Propertypartners.co was very exciting and innovative when they started. However, since they started increasing and adding new fees, any returns have been wiped out. We are trying to exit our investment for over 2 years, but the re-sale market is terrible. Unless we exit with a heavy loss it's a painful lesson in how not to invest. Better to put your money in a bank, at least you still get a small return and the money is liquid.
27 giugno 2020
Non scritta su invito
Risposta di London House Exchange (formerly Property Partner)
Dear Richie
We are sorry you are not happy with our service. We had to introduce an Assets Under Management (AUM) fee in order to ensure we could protect and maximise long term value for all our clients. Prior to August 2019, our revenue had been sourced almost entirely from upfront fees. In a weaker property market, such as the one we have been seeing for the last two years, we have to have a more reliable source of revenue.
Whilst the additional fees you mention have reduced the dividends received by our clients, the fees have provided financial stability to Property Partner, even during a crisis of the magnitude of COVID-19. As a result, we expect to emerge from the COVID-19 crisis in a strong position to continue protecting and maximising the value of clients’ assets.
In the 6 months after the new fees were announced, our Resale Market performed strongly, trading over £5m worth of shares. The underlying value of the properties has not reduced because of the fee changes and this value will be realised by investors with a long term investment horizon.
If you would like to speak to the team, please don’t hesitate to get in touch with us at support@propertypartner.co.
It does what it says on the tin
I started making investments through Property Partners nearly three years ago and although my investments have not performed as well as the buy-to-let properties I own and manage myself, I would not expect them to because other people are managing them and obviously ‘management’ has to be paid for.
The last three years has generally not been good for property investment, and in any ‘market’ it is not easy to beat the flow of the tide.
The only criticism I would make is that it is disappointing that rental yields have fallen on more properties than it has increased. However overall I regard the performance as good – ‘it does what it says on the tin’
I will continue to invest in Property Partner because it is hassle free to use, it is possible to invest modest amounts, I believe in the integrity of the operation and the fee structure is transparent.
John Kingham
12 giugno 2020
Non scritta su invito
Risposta di London House Exchange (formerly Property Partner)
Dear John
Thank you for your review. We’re pleased to hear that you are satisfied with our service.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
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