London Caviar Company Recensioni 

206
•
TrustScore 5 su 5

4,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Very good idea to offer three 30 gramme different types for comparison. Royal Imperial came last in our tasting, though good, with Oscietra and Baerli equally best and excellent. You really owe m... Leggi di più

Valutata 5 stelle su 5

Just received some Baerii cavier (4th May 2023) Best before date was 3rd of April 2023. Discuss! Further to my original review, Thomas, the owner rang me to explain how they only ship direct to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Caviar was delicious. The company contacted me by phone about potential delivery delays outwith their control due to the Christmas post and we discussed options. Very impressed by this level of cust... Leggi di più

Dettagli dell'azienda

  1. Fornitore di prodotti alimentari

Scritti dall'azienda

Welcome to London Caviar, an avant-garde enterprise founded in 2021 by three passionate connoisseurs with a vision to transform the traditionally exclusive and costly world of caviar. Our mission is to make the luxury of sustainable caviar, including Beluga, Oscietra, and Baerii, accessible to everyone. We are committed to providing premium quality while protecting the environment through sustainable sourcing practices.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

206 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(206)

23 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very happy with the company

I sent an enquiry prior to ordering and received a phone call the following day from a very nice man who answered my concerns. The order was delivered quickly and safely.

27 settembre 2023
Valutata 4 stelle su 5

I love caviar

To be honest it was a gift to try and convert the recipient, as I love caviar, so I don’t know. But I’m sure it was delicious.

18 settembre 2023
Logo di London Caviar Company

Risposta di London Caviar Company

Thank you for your feedback! We are glad you appreciated the service. Next time we hope we can get to 5 stars

Valutata 1 stelle su 5

Do not use - they’re a joke

Sent caviar out not well packaged. Literally room temperature when arrived. Missing spoon also.
Dialogue ensued and promised spoon and tin opener as an added gift, still no receipt of this.
Emailed them and radio silence. No refund still or anything!
Honestly, avoid at all cost, and just go to others - may pay more but you’re guaranteed first rate service and not caviar you’re questioning it’s temp whilst in transistion!

14 giugno 2023
Logo di London Caviar Company

Risposta di London Caviar Company

Hi,
Very sorry to hear about your experience. We always endeavor to ensure that our caviar arrives at an appropriate temperature. We have also recently made changes to our customer service system that has improved communication for all customers.

Valutata 1 stelle su 5

The order has not been delivered or…

The order has not been delivered or received. This was raised and LondonCaviar were informed on 27th June but to date still not received the order dated 21st June.
Extremely disappointed with customer service

20 giugno 2023
Logo di London Caviar Company

Risposta di London Caviar Company

Hi, We are very sorry for your bad experience. We believe that we have now recified the situation, unfortuantely our courier failed on two separate occaisions to deliver the caviar to your elected delivery address, which meant twice it was spoilt.
We hope that you give us another chance.
Many thanks
London Caviar

Valutata 2 stelle su 5

Initially I very impressed

I was initially very impressed with quick email responses regarding the required delivery of the caviar gift for a relative, despite no opportunity to identify a requested delivery date on the website. However, although I carefully followed the advice I was given, the gift was delivered nearly two weeks early, with no gift card as requested, as the firm did not follow their own advice. The firm was apologetic and offered a refund, but unfortunately the special occasion was spoilt!

7 maggio 2023
Logo di London Caviar Company

Risposta di London Caviar Company

Hi,
Thank you for your review.
We apologise for the inconvenience caused, unfortunately as a startup we do not yet offer a gifting service or chosen day delivery service.
We appreciate that you made a written request for a certain day delivery, and are sorry that we were unable to fulfil this, sadly this is not something we can currently guarantee. We hope that the giftee was still able to enjoy their caviar on the day intended, as it has a 4 month use by.
We have also refunded the full value of your order.

As always we intend to improve our service going forwards and will hopefully be able to offer the services mentioned in the future. Until then we hope that you give us a second chance.

Many thanks
London Caviar Company

Valutata 5 stelle su 5

Fantastic Caviar at a great price

Delightful Caviar, quick delivery in a chill pack to keep it fresh. We bought the tasting option with Beluga so we could try out the 4 different Caviars. Each one had a unique flavour so it's a great way to start and then buy more of the ones you like the most.

27 aprile 2023
Valutata 5 stelle su 5

Just received some Baerii cavier (4th…

Just received some Baerii cavier (4th May 2023)

Best before date was 3rd of April 2023. Discuss!

Further to my original review, Thomas, the owner rang me to explain how they only ship direct to order and that they had a typo problem with some of their labelling. The other caviar was well with the 4 month period and I accept his explanation. I will use this company again.

4 maggio 2023
Non scritta su invito
Logo di London Caviar Company

Risposta di London Caviar Company

Hi Robbie,
Very sorry to hear about this, Thomas from our team should be in touch today to discuss and make this right.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più