Lola Rae Fashion Recensioni 110

Risposta di Lola Rae Fashion

11 feb 2026

We’re genuinely sorry to read this and that you’ve felt disappointed with your purchases.

We would like to clarify that Lola Rae is a small, family-run UK brand. We design our collections in-house and manufacture in the UK, sourcing our fabrics ourselves and working closely with our production partners to maintain quality standards. We do not dropship or sell mass-produced items :(

We understand that personal preference plays a big part in fashion, and not every style will suit everyone. However, we take pride in the quality and finish of our garments, and this feedback does not reflect the experience of the vast majority of our customers.

Regarding returns, sale items are eligible for credit note in line with our terms and conditions at the time of purchase, which are clearly stated on our website. We apply this policy consistently and transparently.

We’re always open to constructive feedback and are more than happy to review any specific concerns directly via email.

Risposta di Lola Rae Fashion

9 feb 2026

Hey Emma, Thank you for your review and for letting us know. We’re really sorry to hear this and appreciate you flagging it to us. Some light shedding can occasionally happen with faux fur, particularly when first worn, but this definitely isn’t something we’d want to leave unresolved. We’d love the opportunity to look into this properly and help. Please email us directly with your order number and we’ll be more than happy to assist and find a solution for you x

Risposta di Lola Rae Fashion

9 feb 2026

Thank you so much for your review we are so happy to hear you love your coat

Risposta di Lola Rae Fashion

9 feb 2026

Hey, We’re really sorry to hear that you’ve felt disappointed with your experience and appreciate you taking the time to leave feedback.
We’re a small, family-run business and we aim to respond to all customer emails within 48 hours. If there’s been any delay in communication on this occasion, we sincerely apologise, that’s never our intention.
Regarding returns, items purchased from our final sale are eligible for a credit note only, as clearly outlined in our terms and conditions at checkout prior to purchase. We completely understand that this may not be the outcome you were hoping for, but this policy is in place and applied consistently across all sale orders.
We always want our customers to feel supported, so if you’d like us to look into your email or return further, please do reach out again via email info@lolaraefashion.co.uk and we’ll be more than happy to help where we can.

Risposta di Lola Rae Fashion

9 feb 2026

Hey, I have just had a little look into your order, We can confirm that the order was dispatched correctly from our end and handed over to the courier as expected. Unfortunately, the courier in the Netherlands failed to progress the delivery and the parcel became stuck in transit. As soon as this was confirmed, we processed a full refund for you last week and also emailed to let you know this had been done.
We always aim to support our customers as fairly and quickly as possible, especially in rare cases like this. While we ship worldwide daily without issue, we appreciate how frustrating it is when a courier lets a delivery down, and we’re very sorry this happened with your order :(
If you have any further questions, please don’t hesitate to reach out, we’re always happy to help.

Risposta di Lola Rae Fashion

9 feb 2026

Hey, We are really sorry to hear that you were disappointed with your jumper and that you felt it didn’t meet your expectations.

We do want to reassure you that this style has been one of our best-selling knitwear pieces, with hundreds sold, and we haven’t previously received feedback suggesting the quality or fit differed significantly from the product imagery. That said, we completely understand that everyone’s expectations can be different, and we’re genuinely sorry that it wasn’t what you hoped for.

In terms of returns, we’re also really sorry if you felt unclear on the process. Our returns are handled via email so we can assist customers personally, and we’d never intentionally ignore a return request. If your email hasn’t been responded to yet, that’s absolutely not the experience we want for our customers, and we apologise for any delay or frustration caused.

We’d really like the opportunity to look into this properly and help resolve it for you. Please feel free to email us again info@lolaraefashion.co.uk and we’ll make sure this is picked up as a priority.

Thank you again for your feedback, it’s always taken on board, and we truly appreciate you bringing this to our attention.

Risposta di Lola Rae Fashion

9 feb 2026

Thank you so much for your review :)

Risposta di Lola Rae Fashion

8 gen 2026

Thank you so much for leaving this review it really dos mean alot to us :) We are so glad you loved the jacket and hope you had a lovely Christmas. Thanks again x

Risposta di Lola Rae Fashion

8 gen 2026

Thank you so much we are so glad you loved your bits :) We really appreciate your review x

Risposta di Lola Rae Fashion

Aggiornata il 8 gen 2026

Thank you so much for taking the time out to leave this review. As a small business we really do appreciate it x

Risposta di Lola Rae Fashion

8 gen 2026

Hey, We are so sorry to hear your item didn't arrive on time :( We offer next working day delivery before 1pm or standard delivery which is usually 3-5 working days. If you can email us at info@lolaraefashion.co.uk id love to have a look into this for you and we can refund any delivery costs if the delivery has fallen out of the timeframe above :) We are a small business so these review really are detrimental to our business so we would really like the opportunity to rectify this for you :)

Risposta di Lola Rae Fashion

8 gen 2026

Hey Adelaide,
Thank you for taking the time to share your feedback. Iv managed to locate your order and we are genuinely sorry to hear that the Sloan dress didn’t meet your expectations and that you felt disappointed with your purchase.

The Sloan is a style we carefully sourced and developed ourselves, including selecting the fabric specifically for this design. It’s a dress we’ve sold hundreds of times and restocked five times this season due to demand, so we’re really surprised and saddened to hear this wasn’t your experience.

We completely understand that fit and fabric preference can feel very personal, especially with height differences, and we never want anyone to feel unhappy with something they’ve ordered from us. We’re a small, family-run business and we take a lot of pride in the quality of everything we design and manufacture, so feedback like this is taken seriously.

If you’re happy to email us directly, we’d really appreciate the chance to learn a bit more about your experience and see if there’s anything we can do to help or put this right for you.

Risposta di Lola Rae Fashion

8 gen 2026

We’re really sorry to see this review, as it doesn’t reflect the delivery information we have here.
Your order was placed on 18th December using standard delivery and it was delivered on 20th December at 13:21.
If there’s been an issue locating the parcel at the delivery address, we’d be more than happy to help you investigate this further with the courier however tracking also includes a delivery photo showing the parcel at the recipient address.
As a small, family-run business, reviews like this genuinely have a big impact on us, which is why we always want to ensure the information shared is accurate and that any issues are properly looked into.
Please feel free to reply to our email so we can assist further.