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Dettagli dell'azienda

  1. Negozio di abbigliamento donna

Scritti dall'azienda

Lohnr is a modern loungewear brand focused on refined comfort and everyday wear. We design elevated essentials with an emphasis on quality fabrics, clean silhouettes, and a consistent fit you can rely on. To deliver a premium experience beyond the product, we operate with a U.S. based returns hub, allowing for fast and simple returns and exchanges without international delays. Our fulfillment and logistics systems are built to ensure reliable processing and delivery, so every order arrives with the level of service you expect from a trusted brand. Lohnr is built on consistency, quality, and long term wear. Pieces you reach for daily, backed by an experience you can trust.

Informazioni di contatto

2,3

Scarso

TrustScore 2.5 su 5

7 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 1 stelle su 5

Ordered 2 dresses 3/29/2026

Ordered 2 dresses Sunday, March 29th. It said on website it would take 6-8 business days. Wed, April 1- I received order confirmation. April 2 - tried to cancel and asked for refund via email - this is the only means available to me. They did not respond until Sat, April 4 saying it had already shipped, however tracking # went nowhere. Asked for proof of delivery as the tracking # proved nothing. Here it is Sat, April 18 - still no order and tracking provided now says it's from China and just landed on an international flight yesterday. Beware to buyer - DO NOT PURCHASE FROM HERE. I am getting multiple calls per day from "Potential Spam" as well. Wished I had checked Trustpilot before purchasing.

29 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Sketchy business

Ordered clothing that took a long time to arrive. Sizing is way off and clothes are poor quality. It sounds easy to make a return, but when you try, you are responsible for shipping back to a random address in China. Very sketchy.

1 aprile 2026
Non scritta su invito
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Risposta di Lohnr

Hi Whitney,

Thank you for your feedback, we’re sorry to hear about your experience.

We want to clarify that all returns and exchanges are handled through our U.S. based returns facility. Customers are not required to ship items internationally.

This experience does not reflect our current operations, and we take any concerns around product quality and sizing seriously.

We would appreciate the opportunity to review your order and make this right. Please reach out to us at hello@lohnr.com
with your order number so our team can assist you directly.

Warmly,
The Lohnr Team

Valutata 1 stelle su 5

Never arrived

Lohnr is a terrible company to order from. They will give you no tracking assistance. My order was a month & a half late. AND I never recieved it, they will not assist even though I paid for package insurance. $115 down the toilet. (There are knock offs on Amazon for a better price, & good quality 👌🏼)

17 marzo 2026
Non scritta su invito
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Risposta di Lohnr

Hi Gerri,

We’re sorry to hear about this, as it does not reflect the level of service we provide.

We do actively assist customers with tracking, delivery issues, and shipping protection claims, and situations like this are taken seriously by our team. If an order has not been delivered, it is something we work to resolve directly.

It appears we have not been able to properly connect with you regarding this order, and we would like to correct that immediately.

Please reach out to us at hello@lohnr.com
with your order number so we can review your case and provide a resolution.

Warmly,
The Lohnr Team

Valutata 1 stelle su 5

Terrible company

Terrible company. I bought clothing from them and didn’t like any of the 4 items I bought. Their return policy says “full refund within 30 days” however you need to send the items back to China. They don’t have a US return center and will not send a printed return label like most companies. There is no human customer service representative only email. They emailed me the address in China to return my clothes and after received would then refund my account. They offered me a 20% refund and no return. I didn’t trust this process and kept the clothes. I would never buy from them again. There are plenty of other companies that make returning easy even if the shipping cost is in the consumer.

1 marzo 2026
Non scritta su invito
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Risposta di Lohnr

Hi there,

Thank you for your feedback, and we’re sorry to hear the items were not the right fit for you.

We want to clarify that we now operate with a U.S. based returns facility, and all returns and exchanges are handled domestically. Customers are not required to send items internationally.

It sounds like your experience may have occurred prior to these updates, as we have made significant improvements to simplify and streamline the returns process.

We understand how important a smooth return experience is, and this is something we have invested heavily in to ensure a more reliable and convenient process for our customers.

If there is anything we can still assist you with, please feel free to reach out to us at hello@lohnr.com
.

Warmly,
The Lohnr Team

Valutata 1 stelle su 5

Lohnr

The products are very cheap and unattractive. You have to ship items back to china ( unknown cost for return and lengthy time frame) for returns or accept a pathetic 30% refund. This is not a legitimate clothing company.

2 febbraio 2026
Non scritta su invito
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Risposta di Lohnr

Hi there,

We’re sorry to hear this was your impression, as it does not reflect our current operations or the standards we hold for our products and customer experience.

We want to clarify that all returns and exchanges are now handled through our U.S. based returns facility, and customers are not required to ship items internationally.

We also take product quality seriously and stand behind the pieces we offer. Feedback like this is reviewed internally to ensure we continue improving both our products and overall experience.

If you are open to it, we would appreciate the opportunity to review your order and assist further. Please reach out to us at hello@lohnr.com
with your order details.

Warmly,
The Lohnr Team

Valutata 1 stelle su 5

Terrible Customer Service

I cannot return an outfit I will not wear bc it does not arrive on time and their packaging is god awful for a ‘luxury’ brand. The reason I can’t return? In the process from moving their processing plant from China to the US.

DO NOT PURCHASE ANYTHING.

4 marzo 2026
Non scritta su invito
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Risposta di Lohnr

Hi Courtney,

Thank you for your feedback, and we’re sorry to hear about your experience.

We’ve recently completed significant improvements to our operations, including the transition to a U.S. based returns facility. All returns and exchanges are now handled domestically to provide a faster and more reliable process.

We understand how important both delivery timing and presentation are, especially for a premium product, and this is something we have been actively improving across both fulfillment and packaging.

If you’re open to it, we would appreciate the opportunity to review your order and assist further. Please reach out to us at hello@lohnr.com
with your order details.

Warmly,
The Lohnr Team

Valutata 1 stelle su 5

On-line purchase of women’s clothing

Bought a woman’s lounge wear set from this company via an Instagram reel. Took forever to get to me and the return has been impossible. Returned to China (at my own expense) now it’s still sitting in customs awaiting payment of a customs tax which seller won’t pay. Buyer beware!

17 dicembre 2025
Non scritta su invito
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Risposta di Lohnr

Hi Richard,

Thank you for your feedback, and we’re sorry to hear about your experience.

We want to clarify that we now operate with a U.S. based returns facility, and all returns and exchanges are handled domestically. Customers are not required to ship items internationally or deal with customs related issues.

It sounds like your experience occurred prior to these updates, as we have made significant improvements to simplify and streamline the returns process.

We understand how frustrating a situation like this can be, and we would appreciate the opportunity to review your order and assist further. Please reach out to us at hello@lohnr.com
with your order details.

Warmly,
The Lohnr Team

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