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Valutata 1 stelle su 5

I tried very hard to work with this company on a refund that is guaranteed on their website after receiving a flat product with no incline. The product they sent is supposed to be an inclined baby mat... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered a cradle pod and unfortunately it arrived damaged for the baby shower. I contacted Livvewell and they were very helpful and understanding. They gave me full refund since it was within the 30... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I bought a LullaBuddy previously, But I found that it did not match the description when I used it today In particular: • [It used batteries instead of it was rechargeable] • [It only allowe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Daphne personal messaged me about my order and provided me with additional information about the product I was buying. She was so Lovely, just like talking to a friend. I would definitely be buyin... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per neonati

Scritti dall'azienda

Helping parents navigate the early days of childhood with calm, thoughtful products that actually help.


Informazioni di contatto

3,2

Nella media

TrustScore 3 su 5

25 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,2

Tutte le recensioni

(25)

25 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I got the Lullabear as a gift at my…

I got the Lullabear as a gift at my baby shower . Once my baby was born , I charged it so I could use it and noticed It didn’t work. The company wants me to pay to send the replacement part out . They also took two months to reply to my email.

11 ottobre 2026
Non scritta su invito
Logo di Livvewell

Risposta di Livvewell

Hi there, we apologize for this inconvenience we have contacted you via email to get this sorted for you.

Valutata 1 stelle su 5

I bought a LullaBuddy previously

I bought a LullaBuddy previously, But I found that it did not match the description when I used it today In particular:
• [It used batteries instead of it was rechargeable]
• [It only allowed peekaboo for few seconds and NOT allowed other modes]
• [The peekaboo function only last for few seconds instead of ninety seconds as described]
The product is therefore materially different from what was advertised on your website and is not as described.

After my complaint, they refused to refund and continue to use the same descriptions in their website to “cheat other potential buyers”.

It is obvious that they admitted the product was different from their advertisement but they were trying to avoid responsibility. I am appalled and angered by their evasiveness, their unreasonable stance, and their complete disregard for basic consumer rights and common decency.

Moreover, their product was shipped from CHINA instead of US.

30 settembre 2026
Non scritta su invito
Logo di Livvewell

Risposta di Livvewell

We’re sorry to hear about your experience. We take feedback about product descriptions and functionality seriously and are reviewing the concerns you’ve raised. We understand your frustration and apologise that the resolution did not meet your expectations. Our support team has contacted you.

Valutata 1 stelle su 5

Beware of AI advertising and misleading return policies

This company makes AI advertising to make it look like their product works great however when you receive the product it looks and works in no way like the ads portray. Then instead of giving you a refund like they claim on their website ("no questions asked refund within 30 days") they will continue to reply with emails on other options besides returning the item. First they offered 20% off instead of returning it, then when I said that is unacceptable they offered 50% off stating that the cost to ship back internationally is so high that I would not get back much more than 50% after paying for shipping if I actually returned the product. Then the last offer was 60% back, as long as I left a 5 star review on this site. Not sure why I would leave a 5 star review for a company that claims that they have a 30 day return policy, just to fight you every step of the way, and also has false advertising to make their products look better.

I did not take the 60% refund and stayed with the 50% refund just so I could warn others of this experience and hopefully save some people the headache and wasted money.

I am so happy that I paid this company around $30 (this is after they sent me back 50%) just to receive a shirt that doesn't fit me and does not do what it is supposed to do.

STOP USING AI GENERATED ADS!!!!!!!

1 ottobre 2026
Non scritta su invito
Logo di Livvewell

Risposta di Livvewell

Hi Matt, we’re genuinely sorry that your experience with Livvewell fell short of your expectations.

We want to address all of your concerns and have contacted you via email.

Valutata 1 stelle su 5

Product is not as it appears, false refund claims

I tried very hard to work with this company on a refund that is guaranteed on their website after receiving a flat product with no incline. The product they sent is supposed to be an inclined baby mat. What I received is completely flat (and really cheap material). Their product images are AI generated. Their website claimed a full 30 day refund guaranteed. They’ll argue with you for weeks (literally) on only refunding a percentage of the purchase price. The company is based in China with a U.S. shell. Definite buyer beware.

17 settembre 2026
Non scritta su invito
Logo di Livvewell

Risposta di Livvewell

Hi Joe, we want to fix this for you. We have contacted you via the email info@livvewell.com to arrange a solution.

Valutata 5 stelle su 5

Livewell takes cares of their customers…

Livewell takes cares of their customers should you have any issues with the products they offer.

11 settembre 2026
Non scritta su invito
Logo di Livvewell

Risposta di Livvewell

Really glad you had a good experience with us. Feel free to reach out any time. :)

Valutata 5 stelle su 5

Daphne personal messaged me about my…

Daphne personal messaged me about my order and provided me with additional information about the product I was buying.
She was so Lovely, just like talking to a friend.
I would definitely be buying from her again and recommending my family and friends to do the same

5 ottobre 2026
Non scritta su invito
Logo di Livvewell

Risposta di Livvewell

Amazing to hear! We are glad we could help out. :)

Valutata 5 stelle su 5

Return

I ordered a cradle pod and unfortunately it arrived damaged for the baby shower. I contacted Livvewell and they were very helpful and understanding. They gave me full refund since it was within the 30 day warranty. I will continue buying products from this company. One satisfied customer.

3 ottobre 2026
Non scritta su invito
Logo di Livvewell

Risposta di Livvewell

Sorry for the experience but we are happy we were able to get it sorted for you. Please feel free to reach out anytime if you need help.

Valutata 1 stelle su 5

Order at your own risk- this company…

Order at your own risk- this company doesn’t seem to be based in US or they are a sham. I ordered a cradlepod for my baby and I didnt do the research but only to
Find out way after it was coming from China . The tracking information provided by gofo services was sloppy and uncertain . When they so called dropped off my package I wasn’t expecting it because no time or date was given . So I don’t know if their delivery driver left it there or stole it and just showed a picture it was delivered . I don’t trust them at all . When I reached out to them they said they had to do an investigation . An email was sent but from an email address that basically doesn’t exist . I lost my money . I don’t recommend this company and buyers be aware of scam companies like this one posing as legit companies online looking official.

4 ottobre 2026
Non scritta su invito
Logo di Livvewell

Risposta di Livvewell

Hi Suzanna we would like to assist you with this situation. Our team will contact you from the email info@livvewell.com to fix this for you.

Valutata 5 stelle su 5

Daphne is great

Daphne is great. Followed up immediately after I ordered. I hope the shipping process is just a good!

1 ottobre 2026
Non scritta su invito
Logo di Livvewell

Risposta di Livvewell

So happy we could help you! Please reach out at any time if you need further assistance. 😁

Valutata 1 stelle su 5

Do not order from Livvewell Baby products

On media the company responds to these reviews that they are sorry for the inconvenience, have emailed me. They did not. I still have not received merchandise or
The $200.00. They keep sending the same email over and over. They ask me to contact USPS. I have contacted USPS there is no tracking number or record of receiving the merchandise. I do not recommend this company at all.

29 settembre 2026
Non scritta su invito
Logo di Livvewell

Risposta di Livvewell

Hi there, we are committed to fixing this for you. Our support team will be working with you via email to resolve this as quickly as possible.

Valutata 1 stelle su 5

I never received my item

I never received my item! I purchased on July 9, 2026 and here it is September 21,2026 and I have emailed them numerous of times. They won’t give me a refund! I told them I would go through my bank to reverse this transaction and now they are going to try and do something about it after they told me in July they were going to do a investigation to see what happened to my items! I’m out $86! This company is a joke! Don’t buy from them!

9 luglio 2026
Non scritta su invito
Logo di Livvewell

Risposta di Livvewell

Hi Ashley we would like to issue a full refund and are truly sorry for the inconvenience this has caused you.

We have contacted you via email.

Valutata 5 stelle su 5

Would recommend

Responsive customer service which is nice. Product works well. Its nice that it has a strap so you dont have to worry about baby rolling.

9 settembre 2026
Non scritta su invito
Logo di Livvewell

Risposta di Livvewell

Amazing to hear and we are glad it worked well for you. :)

Valutata 1 stelle su 5

DO NOT buy anything from here, it's a scam

I ordered the cradlepod and the quality was poor. It was not expanding completely as shown on their online page even after 72 hours passed, out of the package. I emailed them for a full refund but the return address is somewhere in United Arab Emirates. When I searched the return address on google, it was an apartment. This was so sketchy. The shipping cost from Canada where I lived to United Arab Emirates is way expensive. I do not guarantee that my shipping cost will get refunded as well. This company is a scam. Only email and no phone number to call if anything like this happened.

9 settembre 2026
Non scritta su invito
Logo di Livvewell

Risposta di Livvewell

Hi, there we will happily process your return and refund. Our team is dedicated to ensuring you get the service you would like. We have sent you an email with further instructions. :)

Valutata 1 stelle su 5

Do NOT buy from here.

Do NOT buy from here.

Overpriced drop ship items. When I tried to get it cancelled they said they couldnt and I had to wait for it to be delivered to reach out. Took over a month to even come in. After they said to send it back and get a full refund I would have to pay for shipping back to a Dubai apartment complex. Absolutely disgusting how people get away with this shit from AI bots and fake reviews. Dont ever buy from these people as another news article stated some products are also health risks.

6 agosto 2026
Non scritta su invito
Logo di Livvewell

Risposta di Livvewell

Hi there we would like to issue you a full refund immediately and we apologize for the poor experience. Please contact info@livvewell.com and we will sort this out for you.

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