Liv Hospitals Group Recensioni 

We have mixed feelings about our experience at LIV Hospital.

**Positive:**
The eye treatment was very good. We felt well taken care of in this area and are very satisfied with the result.

**Dental treatment:**
Unfortunately, there were several problems and issues with the dental treatment. On the positive side, everything was eventually sorted out and completed. However, the communication and organisation could have been much better.

**Shuttle service:**
The shuttle service was generally okay, but on one or two occasions appointments were missed or changed. What was an absolute no-go for us was being transported in smoking vehicles on some occasions. This is simply unacceptable in a medical environment, especially as part of an international patient programme.

**Management and handling of complaints:**
What disappointed us most was the way the management handled the problems. We would have expected at least an apology or some acknowledgement of what went wrong. Unfortunately, even that was apparently too much to expect. When mistakes happen, we believe that taking responsibility and dealing with them professionally should be a matter of course.

**Overall:**
The medical treatment of the eyes was very good, and the dental issues were ultimately resolved. However, there is significant room for improvement when it comes to organisation, communication, the shuttle service and, above all, the way patient complaints are handled.

Overall, our experience was therefore **mixed**. For us, a good international hospital experience is not only about the medical treatment, but also about professional organisation, reliable service and respectful communication with patients.

I want to thank from the bottom of my heart to Prof. MD Doca Seckin! He helped me to finally have my Baby girl! After multiple unsuccessful IVF cycles in USA (Atlanta, Georgia), my husband and I had decided to give a last try and go to Turkey. Our choice was Liv Hospital and Prof. MD Doca Seckin. He is the nicest and most attentive professional I’ve ever met in the Invitro World. I will never forget his words right before he did the embryo transfer: “Yovka, you have a very healthy embryo and we strongly believe that it will turn into a successful pregnancy!” And thanks God, yes, it did! I have a healthy 7-month old baby girl! My life long dream!
Just don’t have enough words to express my gratitude and love! 💕

My experience with Liv hospital has been fantastic!
Right from the beginning, the process has been smooth and very supportive. A special thanks to Mia Delgado who has gone far & beyond for me and my family, she is absolutely amazing and I've loved working with her every step of the way. I am very thankful to the neurosurgery team at Liv, my dad's surgery went perfectly.
Thank you so much!

I did the full body check up and had a great experience. I also did good comparison across different hospitals and Liv was the most comprehensive for this price. Special shout out to Mia Delgado Valdori who coordinated the whole process for me. She was available 24/7, was very attentive and professional!

Great service with exceptionally experienced staff .
Particularly, Jon my translator,and also was organising my transport, to and fromthe hospital. , my doctor Mirac Turan who give me % treatment, service. and let me not for get Mia delgado Valdori, who was the whole reason py convincing me to come to Turkey and visit this special hospital.
I also thank everyone in the Liv Hospital.

My experience at Liv Hospital was exceptional from beginning to end.

My time at the hospital began with my interpreter, Azur, who was warm, welcoming, and accommodating throughout my visit. She has a magnetic personality that immediately put me at ease and made it easy to connect with her. Every doctor I met during my two-day stay, especially Dr. Frit and Dr. Irfan, was friendly, attentive, and genuinely caring. They treated me as though I had been their patient for years. The hospital itself was immaculate, and I was particularly impressed by the efficiency, organization, and timeliness of all my tests and appointments.

Turkey offers many hospitals that cater to international patients, so I conducted extensive research before making my decision. From my very first inquiry to Liv Hospital, I received an immediate response from Lucas Reed, the international patient coordinator. Before committing, I communicated with him frequently. His excellent English made every conversation easy, clear, and reassuring.

I asked countless questions, and Lucas answered each one thoughtfully and patiently. If he needed additional information, he would give me a timeline and consistently follow through exactly as promised. No matter the day or time, whenever I called or sent a message, Lucas responded. It genuinely felt as though he was available 24/7.

What impressed me most was not just his responsiveness but his sincere care and professionalism. Traveling abroad for medical treatment can be stressful and filled with uncertainty, but Lucas made the entire process feel effortless. He reassured me that I would be under the care of exceptional physicians, coordinated all of my transportation seamlessly, and made me feel supported every step of the way. By the time I arrived in Turkey, I already felt like I knew someone I could trust.

Ultimately, I chose Liv Hospital because of Lucas's professionalism, dedication, and genuine compassion, and I have absolutely no regrets. My entire experience exceeded my expectations, and I would highly recommend Liv Hospital to anyone seeking outstanding medical care abroad.
Warm Regards,
Eden

I have been on the nhs waiting list for knee replacement surgery since November 2025 I can’t not work or earn money due to my knee so decided in April 26 I was going private and sent out to multiple companies in different countries! It was a difficult decision to make as the difference between the 6 places I was talking with was minimal but 2 companies/ hospitals in turkey were the choice I was deciding between but the help advice and reassurance I received from Mila Carter of Liv hospitals made my decision easy and I booked through Mila ! I was on a budget and she understood this so no hidden fees the price stayed the same and she was on WhatsApp for any questions I had throughout my journey first class service very nice and helpful case manager thanks

I’ve been operated in this hospital june 2025. Doctor is extremely careless on operation aftermath and now I learned I’m permanently disabled on my leg in the result of his malpractice!

I had a great experience with LIV hospital. It was last minute decision to fly from the USA and get the treatment, I am so greateful they arranged everything just in 2 days, all my labs, hospitalization and my surgery. It was the best decision!

I was referred to Liv by my best friend who tried other major hospitals before she end up in Liv Hospital. She told me it was the best experience ever. I suffer from Lupus,gastritis, fibromyalgia.I was miserable. So I contacted Liv to discuss a visit with Gold package. Next day Zeynep contacted me. For two weeks she explained every single services in very great details. She made sure I feel completely comfortable and she built great trust in me. She was very professional and extremely knowledgeable. Her customer relations skills were extraordinary. When I finally arrived by private transportation, for 3 days I got complete check up on everything. I didn't have to wait in lines. I was assigned private assistant (Sare) who made sure I was seen by every single doctor in all specialties and all my tests are done. All the doctors I visited was above and beyond. From the moment I arrived I was assigned an amazing doctor (Dr.Ferit) who reviewed all my tests and discuss with me in great details. Nothing was left untouched. I was given treatment plan which I started already and feeling great. I will not go any other hospital other than Liv. I decided to visit Liv every year from now on. If you are looking for the best of best, Liv is the answer. In 3 days, I got all the much needed check up which in reality takes 6 months if you are lucky. Thank you all the doctors, Zeynep and Sare. See you next year.

Currently I’m on the check up here. January 16,2025.
Chaotic processes, I had to request several times the results of my diagnostic.
If you come here, the translators will be provided to you, since the doctors do not speak English. I assume the quality of consultations depends greatly on the quality of language’ speaking of translator.
You should not be relaxed , it’s better to control the staff

I had a great experience at LIV HOSPITAL ULUS
I benefited from a stem cell treatment, under exceptional conditions. The medical team, the organization and planning of the procedures, the assistance and translation service were of the highest standard, for which I thank them all. The comfort, cleanliness and catering service were also impeccable.
I recommend Liv Ulus Hospital with all confidence.

Tricked a disabled.

On the 22nd May 2024, my father was meant to have an operation at Liv hospital Vadistanbul.

He flew specifically from the UK to have this operation.

10 minutes before his operation, they wanted to make him sign a document that stated should there be a medical incident or if anything goes wrong, then Liv Hospital will not be responsible or liable.

My father refused to sign this document.

For the operation, 20,280.00 Euros was paid.
The workers promised to refund this amount.

Today is 13th July 2024 and they still have not refunded the money.

Alijan Ruslanow sent us a message on the 26th June 2024 that they will refund my father.

I highly avoid anyone to contact or deal with Prof Dr Cem Ariturk, Daniel Muca and Dr. Nadejda Dovha.

Being from the UK, this service here is unacceptable and an experience I thought would never happen here.

Avoid this place at all costs!

Mary Kuchina

We consulted a gastroenterologist on recommendation due to severe poisoning. cured by the doctor
Ekrem Aslan, thanks to him. and the wonderful translator Svetlana Berezova Kaba was always in touch with us, helped more than asked, met and escorted us, answered all questions, thank you very much to her.

Большое спасибо всей команде Госпиталя, особенно команде докторов и переводчиков
Отдельное спасибо Светлане Березова Каба
За проделанную работу и поддержку

Много благодаря на целият екип от отделението по онко - хематология на болница Лив Истанбул в Улус. Професионалното и лично човешко отношение на проф. Хилми са достойни за безкрайно уважение! Усмихнат, приветлив, благ и напътстващ професионалист, готов да съдейства по всяко време с всичко, което е възможно! Прекланям се пред професионализма му!
Безкрайно съм благодарна и на координатора-преводач Недред. Организацията, която създаде беше безупречна, въпреки възникналите пречки. Усмихната, мила, добра, съпричастна-обичам я!

Много сме благодарни за цялостното съдействие на целия екип в болницата!
В това число Nedred, Eyemen, Prof. Kadriye Kilickesmez .

За пръв път посетих LIV Hospital Ulus през месец април 2022 г. Първият човек, който ме посрещна в болницата е Недрет - ръководител на българския екип в LIV Hospital Ulus. Истинско удоволствие е да се работи с Недрет и я препоръчвам горещо на всички български пациенти. Чувствам се сигурна с нея. Тя е изключителен професионалист. Изключително добре организира предстоящите ми прегледи, трансферите от и до болницата и всичко необходимо около престоя ми в Истанбул. Помага ми в комуникацията със специалистите на турски език. Беше до мен в най-трудните моменти на заболяванията ми в чисто психологически план и подкрепа като грижовна майка. Дори беше на разположение по време на пътуванията ми до Турция през нощта. Благодаря ти много, Недрет! ❤️🙏

С голяма благодарност, искам да изразя моето неизмеримо признание към Liv Hospital за техния изключителен принос към моето излекуване. С признателност искам да споделя, че благодарение на техния ангажимент и компетентност, бях успешно излекуван от онкологично заболяване.
Недрет (лидер на българският екип) и екипът Ѝ от преводачи-асистенти са били моят надежден компас през целия процес на лечение. Техните непрекъснати усилия и отдаденост не само направиха комуникацията с медицинския екип лесна и разбираема, но и ми осигуриха необходимата подкрепа и увереност.
Също така, искам да изразя моята безкрайна благодарност към Prof. Dr. M. Hilmi Doǧu за неговия професионализъм, иновативно ръководство и грижа към моето здраве. Неговата компетентност в областта на хематологията беше от решаващо значение за успешното ми възстановяване.
Благодарение на усилията на тези невероятни професионалисти и целия екип на Liv Hospital, днес мога да гледам бъдещето с оптимизъм и надежда. Тяхната грижа и ангажимент превърнаха този труден път в пътуване към изцеление и ново начало. Безкрайно съм им благодарен за техния неоценим принос към моето здраве.

Misleading Appointment: I specifically booked an appointment with a pediatric ENT specialist, yet I was seen by a general pediatrician instead. This wasted valuable time and caused unnecessary stress.

Duplicative Consultations: The general pediatrician simply confirmed the need for an ENT specialist and offered no solutions. For this basic consultation, I was charged a staggering £130! This feels like a blatant attempt to double-bill, as I was then expected to pay a similar amount for the actual ENT consultation.

Lack of Transparency: My request for a cost estimate for the necessary adenoid operation was met with a vague £3500 figure. Considering it's a supposedly routine 15-minute procedure, this price seems highly inflated and lacks transparency.

This experience reeked of prioritizing profit over patient care. The hospital's misleading appointments, unnecessary consultations, and opaque pricing structure raise serious concerns. If you're looking for a reputable and transparent pediatric ENT department, look elsewhere!