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Valutata 5 stelle su 5

I purchased two blinds from this company via B&Q. When I received them one had a dent in the pole. I cannot thank Chhavi Saxena Customer Support Associate enough for all the help given to me. Nothin... Leggi di più

Valutata 1 stelle su 5

Unfortunately cannot leave a zero star review. Poor experience from the start. Had to chase the order as no update/delivery. Said lost in transit but no shipping info and suspect never sent. Second at... Leggi di più

Valutata 1 stelle su 5

Nothing went right. First delivery never arrived. Apparently the blinds got wet in transit. Second attempt. Incorrect blinds sent. They sat in our hallway for nearly 3 months. Finally correct bl... Leggi di più

Valutata 5 stelle su 5

Ordered from Lister Cartwright directly, brilliant service, arrived in 3 days, and the colours on the website are an excellent representation, as you see when you open the package. I ordered i... Leggi di più

2,7

Scarso

TrustScore 2.5 su 5

38 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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2,7

Tutte le recensioni

(38)

13 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Avoid this company!!!

I would avoid this company at all costs. No accountability from their side, as I have received a completely different curtain pole ring to the one shown on their website The website shows and states a curtain pole ring with a loop and plastic insert. I have received a ring with no insert and metal clips which attach to the top of the curtain. So far I have been unsuccessful in trying to claim a refund, I have been advised to "just remove the clip" which would leave me with just a curtain ring. Comedy gold.
I'm awaiting a final response before contacting trading standards.

Avoid this unprofessional company like the Plague!

14 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

No issues, great customer service

I ordered a blind and paid extra for 1-2 days delivery. I emailed them to check the blind wound definitely be delivered in that time scale and was told this wasn't possible, the blinds took longer than this to make. I asked for the extra money I paid for it this service to be refunded and for this option to be removed from their website and they kindly refunded all of the delivery. Blind arrived, looks great and was easy to fit.

6 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

wrong set of poles and brackets sent

Sent completely wrong set of poles and brackets. Customer service team have not been replying. Am left without curtain poles i can use and a huge box of atuff thats the wrong size... Was not cheap either so was expecting some kind of service.

1 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

Item not as described

The brackets supplied with this curtain pole are a completely different colour to the pole, rings and finials. Everything else is a polished chrome colour yet the brackets are shiny chrome. When I contacted customer service they were happy for me to return this item but I would have to pay postage! Totally unsatisfactory.

20 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Do not fulfill orders - don't waste your time

I ordered curtain poles on 2 separate occasions. Both orders have not been fulfilled, and just cancelled without any reason's given 6 days after accepting order and payment.
I would not recommend this company as offering good for sale and then not fulfilling orders.

23 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent blind

Excellent blind. Looks fabulous in my bedroom. Arrived promptly. Colours are really vibrant. It's like having a piece of wall-art at my window.

18 ottobre 2024
Non scritta su invito
Valutata 3 stelle su 5

This review is for a curtain pole

This review is for a curtain pole. It arrived promptly. I day that to stsrt the review with something positive. However the pole came in two parts that required assembly. The website did not specify this. They argued the point but could not point iut to me where it said the pole came in two parts and said if i wanted to return it id have to pay the postage. Wishnid checked them out here first

23 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

If I could leave no stars I would

If I could leave no stars I would. Ordered two items 9 days late had to chase. For one to be delivered. They lied on several occasions saying they had sent it but it got lost. Then refunded me and told me to buy again. I did that for the wrong item to come. Called they said they have sent out a replacement they lied and hadn't so im at a loss. Worst company I've ever dealt with id avoid at all costs and she was extremely rude to me.

23 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

Avoid

Avoid! Taken payment then sent an automated email saying order cancelled. No reason and no refund. And so the hassle begins! I wish I’d read reviews before ordering. Not confident I will see my £100 back.

3 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

Terrible customer service

DHL seem to have lost my order. You'd expect support form customer service by they seem to outsource that to abroad. No help, DHL uncontactable. Will be starting a claim with mu bank.

27 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Waste of time company who lied throughout my 'non delivered' order

Useless company! Lied about goods being delivered. 1st delivery never arrived and when I contacted them apparently the parcel got lost - but they could not provide any evidence an order was ever posted out! Waited for a 2nd delivery which never arrived either. No communication,reason or apology ever given. Took money and no goods ever received. Thankfully paid on credit card. An absolute JOKE of a company.
Another company contacted me - @haddowgroup.com who seemed to be working on the images and nothing materialized from them either. You wont know what company they've shared all your details with, worringly!

15 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Incompetent at every stage,

Nothing went right.
First delivery never arrived. Apparently the blinds got wet in transit.
Second attempt. Incorrect blinds sent. They sat in our hallway for nearly 3 months.
Finally correct blinds delivered 3 months on. Oh and incorrect ones picked up.
They use the words apologies and noted a lot in emails. They can't follow an email thread.
Best avoided. But if you like stressful transactions you'll love these guys

1 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Avoid this company

Avoid this company. I ordered 3 blinds, of which 1 pair arrived a couple of weeks later. The other two were nowhere to be seen. I emailed to ask where they were, and they told me that they'd gotten wet in transit and they were sending replacements in the next 2 days and would send me a tracking number. A week later and I'd heard nothing, so i emailed again. This time they claimed they would send them that day, and a tracking number the following day. Again, nothing. Now they are not responding to emails and I am £50 down.
Now seeing other reviews, it is obvious that this is common practice with this company. Avoid at all costs.

3 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

I have ordered fabric on the 17/05/24

I have ordered fabric on the 17/05/24, Order #3979, believing it is dead stock only to be updated after enquiry that it had to be still printed. No update email followed, instead of receiving goods after promised 5-7 working days, 10 working days have passed and I am still waiting for an update and paid for goods. Appalling, will not purchase from again.

1 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Totally don't recommend

Delivery of my blinds took 5 weeks with no communication from Lister Cartwright. I had to chase to find out where my order was. I also ordered Made to Measure and paid for this service. When the blinds finally arrived, they weren’t made to measure, they were the generic size and didn’t fit the windows. Lister Cartwright offered to replace them but as we couldn’t wait for potentially another 5 weeks, I declined and requested some reimbursement instead. We’d try and cut the blinds down to size ourselves. Customer services refunded the £8 for the Made to Measure service but categorically refused any other reimbursement for the length of time for delivery (their website states 4-5 days for production and delivery) or the fact that I had to chase every step of the way. I would encourage everyone to avoid this company. They really don’t value their customers and their service is rubbish.

14 maggio 2024
Non scritta su invito

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