LIPS Healthcare Recensioni 651

I waited for over an hour with zero updates before someone came down to tell me there were going to more delays. Felt like being in the NHS system.

I understand clinics run late but it feels incredibly disrespectful of my time for you to not flag the clinic was running behind, especially as I’d asked on email if you could do a later appointment but you insisted 2.45pm was in fact the latest. I had taken time off work for this. Not to mention the health issue I have remains unresolved. Really frustrated and disappointed by this.

The company were very quick and efficient with all appointments, reminders & any questions or concerns I had they was very swift in responding so that I did not waste any time before my procedure.

Very friendly,professional and understanding of my query.

Bubbly personality and a pleasure to speak to.

I booked this appointment solely to have a small bump removed from my eyelid. I was clearly told over the phone that this would be done on the day, and I reconfirmed it before attending.

When I arrived, I received nothing more than a rushed five-minute eye test, completely irrelevant to why I was there, and was sent away without treatment.

When I questioned this, the Dr Maan Kasmiya simply said no and ended the appointment.

I was then invoiced £165 for an appointment that provided no care, no solution, and no value.

Despite sending emails explaining I had been misled at the point of booking, I received no response whatsoever, only repeated payment chasers until I was effectively bullied into paying.

This was a complete waste of time and money, and the lack of communication afterward was unacceptable.

Extremely disappointing experience.

It has been a great experience from start. Although I have follow-ups. I am very confident that I am getting the right course of treatment. Dr Emma Amoafo is very caring and really listened to me. I highly recommend it especially to black women.

Efficient and helpful from first enquiry to treatment.

I was very impressed with the level of care and service I received. The staff took time to explain the procedure and put me at ease. Waiting times were reasonable, the facilities were clean and comfortable, and everything was handled quickly and professionally. I would happily recommend this service.

As an older patient, I was slightly unsure of the payment process. I phone up LIPS Healthcare and asked for advice. The person I spoke to could not have been more helpfull, she put my mind at ease immediately and talked me through the process.
Thankyou.

I am seeing Dr Flint, and he has been extremely professional and kind throughout my care. He ensured that all required tests were completed in less than a week and provided a diagnosis in under two weeks. I am very happy with his level of service and commitment, and I could not recommend him more highly.

Very efficient admin support team who answered my questions promptly, arranged a follow up appointment and relayed information to my consultant and forwarded his reply the same day.

Excellent service from start to finish of heart health tests

Process was well organised and the environment was clean.

Everyone was helpful, kind, and the office is so lovely and clean.

Really difficult to deal with - billing arrangment is difficult - too complicated and convoluted. Secretaries do not seem to speak much ENglish. No directions given to get to clinic in Battersea Power STation. On my first visit I was immediately asked if I had paid bills for things I had not had - no welcome, just a demand for money. IMpression was of a greedy money grabbing organisation. Maybe slanted towards Arabic patients.

Good and timely communication

Pharmacist

Lips extremely efficient and focus on privacy is valued. Speedy booking and notification enabled me and my wife to manage our time as I required support to attend my medical appointments.

Very clear easy to understand and download all the information that was sent.

The administrative staff were very welcoming and friendly, and the radiographer was delightful! She explained exactly what was going to happen and was very informative and reassuring throughout the scan.It was a very pleasant environment and I felt very well looked after.

Well organised, polite and helpful at all reception desks.
Consulting rooms and minor op rooms all good.
Communication from admin staff timely.
Super professional consultant, excellent communicator and effective follow-up.