lillyshair.com Recensioni 

256
TrustScore 3.5 su 5

3,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Just got an absolutely stunning silk topper from Lillyshair. Best quality I've ever seen after years of searching. I got a wonderful welcome, the skill of the colour technician & stylists was exemp... Leggi di più

Valutata 5 stelle su 5

I honestly cannot tell you how happy I am with my wig!! It arrived SO quickly. The hair is excellent quality, the hairline is exceptional and the fit is MWAH. I can wear it completely glueless so the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Lilly’s Hair is a wonderful wig vendor. They have some of the most beautiful dimensional colored wigs in the whole market. I have several from Lillys and I love them all.

L'azienda ha risposto

Valutata 1 stelle su 5

They used to have a shop on Etsy, but they ended up closing their store because customers were sending back their wigs. Lilly kept sending the wrong wigs, and for over a thousand dollars, they refused... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di parrucche

Scritti dall'azienda

Human hair wig manufacturing company based in Glasgow.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

256 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 45% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

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3,6

Tutte le recensioni

(256)

24 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Completely Satisfied

I researched a lot of wigs sites and I purchased expensive wigs with very poor quality until I came across Lilys hair wigs. My 13x6 lace frontal wig is 100% pure quality. Fast shipping and beautiful packaging in a lovely black and gold box and of course the fit. The construction, the density, and the added adjustable band is spot on. My wig looks exactly like the picture. There s also Klarna financing if you cannot afford to pay in full at the time of purchase. Cannot wait to order a full lace unit

26 novembre 2022
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Risposta di lillyshair.com

Hi Dawn,

Wow, thank you so much, Dawn! It is amazing to hear such fantastic feedback about our wigs - we are thrilled to hear that your parcel arrived quickly during these busy times. We have totally enjoyed making your wig and look forward to creating more amazing units for you in the future.
💕


Thanks,
Lillyshair Team

Valutata 5 stelle su 5

THE BEST WIGS!

Lilly’s Hair honestly provides the best wigs and I don’t say that lightly! They’re always the most amazing quality, even when they’ve been coloured. Mine have never gone dry or brittle, and always have such incredible lustre even after months!
Their customer service is always fantastic and delivery is so fast. I always go back for more because Lilly’s Wigs is such a trustworthy company! Thanks for always looking after me!

9 dicembre 2022
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Risposta di lillyshair.com

Thanks so much for you kind words. We are so happy you are satisfied with our company

Best wishes from all of us at lillys hair xx

Valutata 5 stelle su 5

❤️💕💕💕💕Phenomenal❤️❤️💕💕❤️💕💕💕

NOTHING BUT TALENT . I have had sooooooo many wigs made .. the quality, colouring and couture wig/cap making is something else ( and I have tryd every company out there ) I will not go anywhere else,,, ,from parting to destiny of hair is Phenomenal ,,, and the team flawless in everything they do and will do anything for anyone at anytime ,, Every stitch is stitched unweaved with the finest precision and care And you will not find fault in any of their color in techniques Truly amaze me love them all and thank you so much for giving and Providing us with not only your wigs but your company ,,,

10 dicembre 2022
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Risposta di lillyshair.com

This is amazing thanks so much for this. we are so happy you are delighted with our company.

Best wishes from all of us at lillys hair xx

Valutata 5 stelle su 5

Amazing wigs

Amazing wigs. Purchased 4 times from this company. Hair is beautiful and made very well

9 settembre 2022
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Risposta di lillyshair.com

Love this. thanks so much! We are so happy to help and we are so glad you love it.


Best regards from all of us alt lillys hair xx

Valutata 5 stelle su 5

Lily's Hair ♥️♥️♥️

I absolutely love this wig! The hair quality and color is amazing!!! I can’t wait to order more!

The shipping was super fast and customer service is excellent!

♥️♥️♥️

10 dicembre 2022
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Risposta di lillyshair.com

Thank you so much for your kind words. We are always happy to help

Best wishes from lillys hair team xx

Valutata 5 stelle su 5

Awesome!

I’ve been ordering wigs from Lilly for the last 3 years.. I absolutely love every product I’ve ever received. The quality is fantastic and color’s phenomenal. Every time I’ve had an inquiry about a product, the response time was almost immediate- despite being US/Euro time zone differences. Shipping is always extremely fast as well. Nothing but good things to say about this company, I recommend it to anyone who asks about where to buy quality wigs!

10 dicembre 2022
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Risposta di lillyshair.com

Amazing! we are so happy you love our work. Thank you so much for you kind words.


Best wishes from all of us at lillyshair xx

Valutata 5 stelle su 5

Lilly’shair pieces are Exceptional

Lilly’shair pieces are amazing and created with such care. Customer service is also phenomenal and I received my order in time for my wedding event. I will always be a Lilly customer.

5 dicembre 2022
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Risposta di lillyshair.com

This is amazing! thank you so much. We are over the moon that you love our company.

Best wishes from all of us at lillyshair xx

Valutata 1 stelle su 5

Terrible service /not contactable

I ordered a wig from Lily’s hair and the colour was nothing like on the website. After multiple emails and instagram messages and countless telephone calls where I left messages, I finally got told I could replace it with another wig . I sent it back and weeks later
I was sent another wig and I had to pay a further £200 . The new wig ( although a better colour) looked nothing like the style online. The layers were really short and looked awful. The wig was massive on me and came right down my ears and had enough space underneath to fit a second head !
Again weeks of trying to contact them ( they NEVER ANSWER CALLS BTW) they said I couldn’t have a refund .
The box it arrived in was torn and battered and dirty , the wig smelt funny , like it had been used . The stitching at the back was so bad it went over the adjustable straps .
Eventually Lily agreed to have a look on FaceTime . I showed her how huge the wig was and she just said to pin it with safety pins and send it back again .
( each postage cost me more than £10)
I emailed her and said I wasn’t comfortable pinning it myself . I posted it back with a letter asking for a refund . I said I can’t pin it as I don’t know what I’m doing and if I get it wrong I’m responsible.
She changed the stitching at the back and sent it back to me !! Still unwearable because 4 times too big ! She is now not contactable . Doesn’t reply to anything at all and I have had a wig sat there which I can’t wear . It still has the lace on the front as it was never cut or worn . I have emailed , called and left messages on Instagram .
It has had a detrimental effect on my mental health . I’m suffering with hair loss and everyone in my position knows it’s a lonely world and difficult journey. Getting ripped off and treated so badly by companies that claim they’re there to help adds to the despair of hair loss.
It was a bad service , battered packaging and poor wig that was and is unusable. I’m hundreds of pounds down and they don’t even pick up their calls .
Avoid at all costs , Especially if you’re suffering hair loss and have a budget . If you can’t afford to lose the money . Don’t take the chance on this poor service .
You won’t hear from them !
Ps Anyone want to buy an unused wig ! ?
Update :
The reply on here is not factually accurate. The original wig was ordered in small but the colour was not as shown. It was in the sale .
The second wig was not in the sale , so I was charged extra money and it was too big.
The video call was useless and pointless because I was asked to adjust a wig with pins and had no idea how and I felt like a nuisance.
I did tell you I don’t know how to pin it AND I PUT A LETTER IN THE BOX WITH THE WIG repeating this . I also emailed repeating this . You ignored all of it .
You already know I don’t have the money to fly to Scotland, I told you this before. I live in the south England.
I have all the emails confirming my story (you have ignored me since last summer ) and I’m happy to upload them if you like . Your reply is not factually correct. I have asked for a refund since July 2022 and that is all I want now.

30 settembre 2022
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Risposta di lillyshair.com

Hi Emma,

We are sorry to hear that the wig you purchased is not the right size for you. You initially purchased a sale wig in a size small but said the colour appeared different in person. All our listings have a disclaimer about colour because lighting and different monitors can affect the colour of a unit. We try our best to make sure that the colour is as close as possible to the actual colour but despite all efforts, sometimes it can still differ. We asked you to send the wig back for a replacement in a different one you were recommended based on the natural hair colour photos you emailed us. We only charged the price difference for your replacement as the replacement was more expensive. We made the replacement and sent it to you and you said the cap was too big so we booked a video consultation with you and saw the fitting over a video call. The cap appeared too big because your front-to-nape size is really small so we asked you to get some safety pins and pin away the excess and then send the wig to us so that we can remove the excess cap. You didn’t say that you weren’t sure about what to do. You told us you will do as instructed and then sent us the wig and we removed the excess 1.5” you pinned away and sent the wig back.

If you would like, you can bring the wig with you to our office in Scotland and we can do a full fitting. Alternatively, we can take your measurement and make you a fully customised wig at no extra cost. Our office is within walking distance from Glasgow airport and we can help you to arrange a means of transport.

We are sorry for any inconvenience caused. Our office is under renovation so our phone line is not working now but you can email help@lillyshair.com and someone will get back to you.


Kind Regards,
Lillyshair Team

Valutata 4 stelle su 5

Nice wig

Nice wig
It had a bad smell on the cap
I do not think chemicals were rinsed out completely
Not sure if I can wear this out of the box or should wash it again. This business never answers my emails

18 novembre 2022
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Risposta di lillyshair.com

We are really sorry about this. We will definitely be more aware of this in the future. If you need any futher advise please email help@lillyshair.com

best wishes from all us at lillyshair xx

Valutata 2 stelle su 5

Not like picture , looks like a rushed job

Saved up over 1500usd for chocolate 26 inch. What I received was not the same as picture . In picture , there were subtle highlights throughout hair and what I got was all one color, drab brown, not like the picture. The roots were barely there as well. Not happy after working so hard to save up and had so much hope that I would get what I paid for. The hair quality is ok. But the lace was somewhat coarse to me considering how expensive the unit is. Overall I like the length . But shine is not really there either . 😔

30 novembre 2022
Valutata 5 stelle su 5

Lovely girls Lilly fitted my piece…

Lovely girls Lilly fitted my piece first one was to big she fixed it for me I really love it made me feel so comfortable

29 novembre 2022
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Risposta di lillyshair.com

Thanks so much for you lovely words. We are so glad we made you feel so comfortable, thats what we are here for.

Best wishes from all of us al lillys hair xx

Valutata 4 stelle su 5

U- Part Wig Sophia

pro: The quality of the hair is really good & the shipping was fast.
Con: the blonde Highlights are uneaven. One Side is blonder ( has more Highlights) than the other. You can clearly see it. I am a bit dissapointed, but anyways, its good Hair

22 novembre 2022
Valutata 1 stelle su 5

Do not buy from this person

I am receiving treatment for breast cancer. I ordered a wig from this seller for £540 and it never arrived. I have contacted the seller on multiple platforms and she will not communicate with me. She can see from her UPS account that it was not delivered to me but refuses to refund me so I have started court proceedings. The stress of it is devastating and she advertises her hair specifically to cancer patients. Shameful.
UPDATE TO REPLY. UPS have admitted they delivered it to the wrong house, you know this because I told you. You are a liar. See you in court. I understand you have your summons.

27 ottobre 2022
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Risposta di lillyshair.com

Hi, I'm sorry to hear that you are not happy with the service you received. The wig was made and sent to the address you provided by the customer at the time of purchase. We responded to the messages and emails you sent to us and also provided a copy of the shipping information you requested via WhatsApp to show the address to which the parcel was sent. The courier driver confirmed with their satellite service that the parcel was indeed delivered to your address. We provided a copy of the delivery confirmation to Paypal who then closed the dispute because there was sufficient proof of delivery to the right address.

We contacted UPS customer service after the customer said the parcel was delivered to the wrong address, they said it was definitely delivered to the right address and we cannot claim for loss.


If you would like further help regarding this transaction, please email help@lillyshair.com, and someone from our team would be happy to assist you.

Kind Regards,
Lillyshair Team

Valutata 5 stelle su 5

So satisfied with my U-wig

So satisfied with my U-wig. It is extremely easy and blends so nicely, it has cut my routine in half and is so beautiful. Lilyshair pieces are very intricate! I used to have to keep re-purchasing extensions which in the long run is way more time and money. I am very happy with this hair! Love it and I will be purchasing maybe a wig in the future for some color variety :)

18 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

AMAZING

Wooow this U-Part wig is a life changer… The hair quality is amazing, I would recommend this company to whoever looking for any high quality hair piece !

13 novembre 2022
Valutata 5 stelle su 5

Finally found “the one”

I used the chat function on the website a couple of times before purchase and the response was friendly quick and helpful. Delivery was fast and I’m so happy with my wig, I think I’ve finally found “the one” after 2 years of wig wearing. Have already recommended to others and can’t wait to purchase again.

14 novembre 2022
Valutata 5 stelle su 5

I love this hair so much!😍😍😍😍😍

I love this hair so much! I purchased it in July, 2022 and it is still soft! It’s of exceptional quality No blends detected and very little shedding. I do recommend using a light oil to protect it during styling as the blond is perfect as is. I am so happy with the high density and great value. I will purchase again from Lillyshair because you will get what you see in the photos and more!
Thank you Lillyshair!!
Warmly,
CS

4 luglio 2022
Non scritta su invito

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