lillyshair.com Recensioni 

256
TrustScore 3.5 su 5

3,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Just got an absolutely stunning silk topper from Lillyshair. Best quality I've ever seen after years of searching. I got a wonderful welcome, the skill of the colour technician & stylists was exemp... Leggi di più

Valutata 5 stelle su 5

I honestly cannot tell you how happy I am with my wig!! It arrived SO quickly. The hair is excellent quality, the hairline is exceptional and the fit is MWAH. I can wear it completely glueless so the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Lilly’s Hair is a wonderful wig vendor. They have some of the most beautiful dimensional colored wigs in the whole market. I have several from Lillys and I love them all.

L'azienda ha risposto

Valutata 1 stelle su 5

They used to have a shop on Etsy, but they ended up closing their store because customers were sending back their wigs. Lilly kept sending the wrong wigs, and for over a thousand dollars, they refused... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di parrucche

Scritti dall'azienda

Human hair wig manufacturing company based in Glasgow.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

256 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 45% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,6

Tutte le recensioni

(256)

24 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very happy with my order once again

Very happy with my order once again! 🤗
Gorgeous quality hair and very beautiful wig, and delivered to me super fast! Thank you so much to Lily and her wonderful team! Your wigs are honestly the best out there! ☺️ X

3 giugno 2023
Valutata 5 stelle su 5

Absolutely beautiful hair

Absolutely beautiful hair. This was my second time ordering from them, the first time I ordered a u part wig in my natural ginger color. Thick and beautiful. This time I wanted a full lace front and went for a beautiful blonde. So natural looking, full, hair quality is top tier and gorgeous. I was initially worried about the color but it turned out beautiful. I will order from again!! Buy from Lilly, they also have really fast shipping from UK to US

14 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

i have still not received my item and…

i have still not received my item and order was placed on 28 May. i have received no updates apart from Order complete.

29 maggio 2023
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Risposta di lillyshair.com

Hi Tanya,

We have replaced your order. The tracking shows that it has been delivered.

If you have further questions, please email help@lillyshair.com. Sorry again for the inconvenience caused.

Kind Regards,
Lillyshair Team

Valutata 5 stelle su 5

I’m absolutely over the moon

I’m absolutely over the moon. From the initial consultation through to having my fitting and walking out the door with my topper on. Delighted with the service and absolutely over the moon with the product. It looks fab. The girls are professional, attentive paying particular attention to detail. I’d thoroughly recommend and looking forward to my next topper already

9 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

The most beautiful wig

The most beautiful wig. I have only recently started wearing wigs and only own this one and one other. The one I bought was from Lilys Hair is by far my favourite, it is just perfect. The colour is gorgeous, the quality of the hair is amazing and the overall look of the wig is so natural. The lace melts into your skin so you don't see it, so many people are shocked when they find out that I wear a wig. I have now been using this wig for 3 months and would give it a 10/10. Will definitely be purchasing another one from them soon!!!

8 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

I’ve been a customer for 3 years ( this…

I’ve been a customer for 3 years ( this last unit is horrible ( the cap I ordered in a medium size) came so big 2 heads can fit in it!!!! Then they are refusing to correct problems! It cost 1200 which I’ve paid even more in the past but this unit failed to meet all expectations

25 maggio 2023
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Risposta di lillyshair.com

Hi Tracey,

We are sad to see that you have left us a negative review. We emailed you asking if you would like us to change the cap size but got no response. We also asked if you would like to return it for a refund but you chose to keep it instead.

We have sent you a follow up message to resolve this issue. If you have further questions, please email help@lillyshair.com. Sorry again for the inconvenience caused.

Kind Regards,
Lillyshair Team

Valutata 5 stelle su 5

The wigs are amazing and the girls were very helpful

I bought the Courtney wig online which is stunning by the way. I chose the option to pick up in store because I wanted it cut. I picked up from the store in Paisley. Customer service was great, they showed me how to put the wigs on and helped me to cut and install it. I highly recommend them.

7 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Amazing!

As someone who has only recently been diagnosed with alopecia, I know first hand how difficult it can be to find the right wig! I now own two wigs from lillyshair and I couldn’t be happier! They look so natural and I actually had someone ask me where I got my hair done! Thank you so much :)

6 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

Ordered wig online

Ordered wig online, did not get delivered within specified time. I didn’t get any tracking information until I emailed requesting this, it then showed the wig being shipped after the time frame it should have been delivered. If you know what you want and wont need any customer service after your order then you will probably be okay. However, customer service is very poor. I booked an online consultation after I received the wig as I felt it may need altering as it was too big, I got no confirmation and no one called me at the booked time. I subsequently emailed about this and got no response at all. I then sent a separate email regarding the wig size and responses came at erratic times and were very delayed. This is incredibly stressful when ordering due to medical reasons and want reassurance, communication and the ability to contact the company to discuss issues. Also, tried contacting by phone. This was never answered and voicemail messages were not returned. Do not buy if you value customer service.

9 maggio 2023
Non scritta su invito
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Risposta di lillyshair.com

Hi Helen,

We are sorry to hear that you have not enjoyed your experience with us. Our processing time is 1-3 working days, we coloured and shipped your wig within the specified time. 1-3 working is not the delivery time, however we aim to delivery within 1-3 working days for UK and US orders except during busy times. Your order was placed on Tuesday the 2nd of May 2023, we shipped it on Friday the 5th of May 2023. It was due to be delivered on Monday the 8th of May but due to the bank holiday on Monday, it was delivered on Tuesday the 9th of May.

You received the tracking information and a link to track your parcel when it was shipped. On the 5th of may, you wrote us to enquire about the tracking information. In the email you provided the link to track the parcel but said that for some reason it wasn't working but it eventually started to work.

When your wig arrived, you emailed us to say that you love how the wig feels and the hairline. You mentioned that you have never worn a full wig before and that you are struggling to fit it properly and think that the cap might be a little too big.
We booked an appointment for you to come in on the 16th of May at 3pm to have the cap resized and the wig fitted free of charge but you emailed us a day before the appointment to say that you wish to cancel but gave no reason why.
We look forward to having you when you are ready. If you have further questions, please email help@lillyshair.com. Sorry again for the inconvenience caused.

Kind Regards,
Lillyshair Team

Valutata 5 stelle su 5

amazing quality and fast service

I’ve been buying from Lillyshair for years and their quality is constantly improving! The service is fast and excellent quality. Just bought the Iman unit and I’m in love with the realistic hairline and bleached knots, the colour is fab! Getting so many compliments with this unit and it has really increased my confidence

30 maggio 2023
Non scritta su invito
Valutata 1 stelle su 5

I had a very poor experience

I had a very poor experience. Customer service was not quick to respond with tracking info. The hair quality is extremely poor, mattes and tangles easily and dry and brittle. I would not recommend this company to anyone. It is a very poor quality product for the price.

8 maggio 2023
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Risposta di lillyshair.com

Hi Jer,

We are sorry to hear that you have not had a good experience with us. All our wigs are made from cuticle-aligned virgin hair.

The products you use on the wig can affect the texture, we recommend using only our own range of hair care products on the wigs.

We offer treatments which will help the return to its original state. Please please email help@lillyshair.com and we will help you arrange for the wig to be returned back to us for further checks and treatment if required. Sorry again for the inconvenience caused.

Kind Regards,
Lillyshair Team

Valutata 1 stelle su 5

Horrible experience I ordered a size xs…

Horrible experience I ordered a size xs I received a size medium..!! And they think I should pay for returning the wig ,which I live in the United States,,to Ship the item back it would cost me $250.00 US DOLLARS...GOING TO GO THRU PAYPAL DISPUTING....I ordered another one before I received the wrong size in the first wig!! That one has it even started tracking..watch out its a small business that can't even get the right size wig ordered...They will send out a different one...

25 maggio 2023
Valutata 5 stelle su 5

Amazing service! Amazing Quality Wig

I unfortunately have medical hair loss and a large forehead so most wigs don't fit me right. I actually flew down to glasgow to visit lilly's salon. Her and her staff were SO accomodating and professional. Unlike most places, she can customize the size and wig hair line. She had extra hair added to the front of my wigs to make sure it fit PERFECTLY. The hair quality was absolutely gorgeous too. I couldn't be happier.

23 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

I’ve had wigs from Edinburgh London but…

I’ve had wigs from Edinburgh London but never had my wigs so real , I’m totally addicted to Lilly’s wigs especially the Courtney, my hair is growing but after the menapose my hair is not the same , just purchased one for through the day in holiday and one for night time , I can’t see me going back to my own hair for a long time, thanks Lilly

12 maggio 2023

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