I have ordered the Christmas PJ’s from this company for 3 years running now, and had some other seasonal sets between. Had a few refunds just purely due to suppliers however they are always able to co... Leggi di più
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3 orders placed in April / may time and nothing received chased a few times and understood there can be delays especially with a small business with several excuses regarding courier issues the usual.... Leggi di più
Ordered a personalised elf fillable pop. Turn around was quick for a personalised item and good quality. I’d seen a negative post on a Facebook page about this company but they have been fab with comm... Leggi di più
I can 100% confirm that any negative reviews are from fake accounts / trolls this is not a scam business. I have placed many orders with lillys boutique and recieved my orders! I am absolutely over... Leggi di più
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SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Placed an order start of may then told its 21 days turn around when messaged where my items are. Over 3 months later and 3 months of chasing for my items or a refund still no items or a refund claimed there is a delay then claimed courier didnt repsond to them said theyd send replacements then ignored me now claims a refund has been sent when demanded a refund 3 months later claimed it would take 3 to 5 days now claims shes contacted her bank as i havent received my refund. keeps lying and changing stories and making excuses. Going to open a fraud investigation with my bank! AVOID! They will steal your money. Lowest of the low steals money from KIDS
Gutted!
I have ordered from Lilly Boutique many times over the last two years and have never had an issue until April.
I am still waiting for five boys' sets that I ordered. I was first told they had been sent, but they never arrived. Then I was told they would be replaced, which never happened. After that, I was promised a refund, but that hasn't happened either.
I have now been told there has been fraud involving their bank, but I don't believe this explains why my refund still hasn't been processed. At this point, I feel like I'm just being given excuses.
I've now reported the transaction to my bank because this situation has gone on for far too long, and I've had enough.
I'm genuinely gutted because I've always had good experiences with this business over the past two years, but this has been incredibly disappointing.
Always sent me out my orders in a…
Always sent me out my orders in a reasonable time frame beautiful items every time great deals and amazing customer service can’t fault the brand at all thank you so much xxx
Brilliant service .
Brilliant service .. clothes are always perfect , size perfect shipping can take a while but communication is always quick so good customer service will always use
I have had nothing but trouble with…
I have had nothing but trouble with this company ordered items they have never arrived - still waiting for my refund which i was told was done beginning of july still nothing! Shame on this bad experience because I would love to order but after this i wont be. Sick of having to constantly msg about getting me money back and no response so becareful when ordering 😒
Ordered the 31st May no clothing…
Ordered the 31st May no clothing arrived. Chased a few times was told it was coming. Asked for a refund 21st July, Still not had the refund either been chasing daily.
£1 Christmas Items
Amazing communication, amazing items - I’ve ordered the Christmas £1 items and the quality is brilliant, super fast delivery and payment easy to make. Thank you - would highly recommend xx
Received my order today & extremly…
Received my order today & extremly happy with my Elf lollipop & reindeer holders, great communication.
Thank you
Beautiful & High Quaility
Received some of my items already, was super quick and super cute ❤️ my little girl will love these bits 🫶🏼 thanks lovely!
Just Received part of my Order of items…
Just Received part of my Order of items for the kids for xmas. Really happy with it theyre going to love them. High quality items at low prices. Good communication with seller. Thanks again 😊
It would have been 5 star if I had received my original order
Only a 4 star as they had a problem delivering my original order but 5stars for customer response and fixing the issues, I had originally ordered 4 sets but they weren’t available, I had 4 substitute sets which were great value and great quality for the price
So glad I used you
So glad I used you. Order got lost on way and said to the owner about it and recived a refund straight away. Amazing and quick thank you
Amazing quality clothes and very good…
Amazing quality clothes and very good communication with company and will sort any issues. Very pleased will be ordering more
Arrived when said and great quality…
Arrived when said and great quality thanks again
I have had a few sets from Lilly’s…
I have had a few sets from Lilly’s boutique for my son & nephew! Quality of their clothing is unmatched! Sizing is brilliant, communication was good too! Will definitely order again :) x
Amazing company 5 star service!
Amazing company ! Order arrived within the time stated and really good quality material ! Social media team are helpful and very fast replying ! Anyone thinking of ordering then please do ! Such an amazing buisness x
Turning one pjs
Received my when I wake up ill be one pjs today for my little girl turning one in September, they're beautiful 😍 only ordered them a week ago didnt expect them to come so quick! Fab customer service and will always answer any questions/ quiries you have! Thank you so much and I will definitely be ordering again for the third time💗xxxx
The quality of the outfits are…perfect
The quality of the outfits are amazing,perfect sizing and price too,my boy loves them and wants to wear them all at same time haha.great communication with seller too.thankyou will defo be ordering again <3
Refund review
23/07/2026 Still no refund from this company!!!
24/07/2026 Following this 2nd review, ive now had a refund 👍🏻
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