I speak to companies worldwide about making the leap from customer service to customer experience. Licorice.com gets it! Service is fixing a problem. Experience is how the customer FEELS after the int... Leggi di più
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Thegetti g ahold of customer service is a nightmare- no response days They use fedx and when package not delivered it is up to customer to let shipper know !!! Then I get no response over and over as... Leggi di più
Very pleased!! I have made several purchases in the past and enjoyed every item I received.. During their holiday sale a purchased several items from their different stores. I didn't meet the criteri... Leggi di più
We first saw Licorice.com advertisements on the tele, and decided to give your company a try. WOW! What a great buy. While more money than the average cost of licorice, it is understandable why it... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We’ve set out to bring the best collection of Licorice from all around the world to one place...and that’s right here! Licorice.com was born as a result of the simple reason that we are a Licorice-obsessed family! We learned that outside of the US lived incredibly gourmet varieties of Licorice, truly like nothing we’ve ever seen before. So, we’ve collaborated with authentic Licorice makers to bring you our curated collection of over 50+ varieties for you to enjoy — or as a really awesome gift.
Informazioni di contatto
1405 Poinsettia Dr, Suite G9, 33444, Delray Beach, Stati Uniti
- hello@licorice.com
- licorice.com
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Overpriced
This is the second edit of my original review. Delivered order was missing one of the purchased products. After contacting company, they said they would replace immediately. It took longer than expected for them to ship. I took the opportunity to try other brands and found them more reasonably priced and same quality. The quality of this licorice is quite good, so my main gripe is the cost. Equally good products can be found at a fairer price.
Ridiculously overpriced, impossible to get in touch with customer service.
Ridiculously overpriced. Price doesn’t match the quality.
It is impossible to speak to anyone in customer service by telephone. They communicate by email and it can take days of longer for someone to respond. Responses are usually short, and leave a lot to the imagination. And if you reply with any follow up questions or ask for more details, you’re going to wait to get a response - or maybe never get a response.
It wasn’t until I disputed an order with PayPal did they get in touch with me. I do not recommend.
Great licorice and customer service
Have always had excellent customer service, fast shipping, and the best licorice treats! The licorice is especially a favorite at Christmas time and has become tradition/expected :) I will have to branch out and try their other goodies
Customer Service
I ordered 4, 1 pound varieties. When I received them I couldn't believe how soft and delicious they were except for one. I figured it was a fluke and emailed them. They offered me another flavor or a refund along with sincere apologies. I chose another flavor. I am very happy with this company!
I made a mistake on my shipping label…
I made a mistake on my shipping label and the delivery got messed up. Tara totally took care of it and resent the gift free of charge. It really shows how much they care about their customers. Great job
Good products but consistently slow…
Good products but consistently slow shipping
The best licorice I've ever had
The best licorice I've ever had! I couldn't stop eating it! It even came 2 days earlier than expected!
Got it as a gift...now giving it to all my friends!
I received licorice from this company last year and it was so good I made a note to order my holiday gifts from them this year! I have been very impressed with their customer service. They have replied within a day to any questions I had. The only thing I would like to see them do is, when I place orders for multiple people, to allow me to put in separate addresses for each order. They do allow that for some of their product but I like to order the "make your own" boxes of the ones I really like and can't put in those separate addresses. This is just a minor issue because overall you will really love the product from my experience!
Misrepresents products
When you view their "vegan licorice collection" by searching vegan on the site, it returns multiple non-vegan items for example that include beeswax. I would not trust this site for anyone with allergies or dietary restrictions. They also use SEO to rank for vegan searches with non-vegan products.
Delicious
Delicious, and the order came in less than 1 week! Great xmas gifts too!
Fresh product
Fresh product. Nice packaging. Easy ordering. Fast delivery. Will definitely order again.
I have to say that I wasn’t a big fan…
I have to say that I wasn’t a big fan of licorice. That is up until I tried the sampler pack. Wow, these are addicting. Very good. I love it. You guys change my mind
It's really soft where I can eat it
It's really soft where I can eat it
Very good product
The licorice is delicious and the…
The licorice is delicious and the online site is easy to use. Thank you.
Nice thick chewy black licorice can’t…
Nice thick chewy black licorice can’t get any better than that
Replaced a unsatisfied order with a…
Replaced a unsatisfied order with a brand new fresh and delicious order immediately!
GREAT Customer Service, Support and Licorice!!
Thank you very much…
My order came quickly and is wonderful!
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