Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

After suffering from a bad back for months and going to various phsyiso and trying different things my husband and i both decided maybe it was our mattress causing issues. After a deep dive in google... Leggi di più

Valutata 5 stelle su 5

Several friends had told me about these pillows and how good they were for your neck, so I ordered one and am so happy that I did! They are not cheap but well worth it given their design and quality.... Leggi di più

Valutata 5 stelle su 5

I absolutely love my new pillow! I’ve gone from needing three pillows to be comfortable to one that feels so supportive. Massive difference in my sleep and it’s only been a week, neck & back are feeli... Leggi di più

Valutata 2 stelle su 5

I bought a Levitex mattress on the promise of solving my lower back pain, but immediately it seemed to make it worse. I emailed the company for advice but they didn't give any, telling me to book a pa... Leggi di più

L'azienda ha risposto


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

61 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Highly recommend Levitex pillows!

Several friends had told me about these pillows and how good they were for your neck, so I ordered one and am so happy that I did! They are not cheap but well worth it given their design and quality. I also had the opportunity to deal with customer service, and they were so very friendly and responsive.

5 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Mattress and Pillow very pleased!

After suffering from a bad back for months and going to various phsyiso and trying different things my husband and i both decided maybe it was our mattress causing issues. After a deep dive in google reading various reviews we came across Levitex. We have now been sleeping on this mattress (and for me the pillow also) for 3 weeks and can honestly say we have woken up pain free which we havent had since this new mattress. The mattress isn't as firm as you would expect we were fully expecting to have to break it in for a couple of weeks but we didn't need to do that after letting it stand for 24 hours we slept on it and it was great! Would highly recommend. I dont usually leave reviews but as others reviews were so pivotal with me making my decision i hope this review pays it forward. PS delivery was super quick!

5 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Levitex Anti Snoring Pillows are the best!!

I was searching for pillows to support my neck and help me with my snoring .
I read about the 10 best pillows on the market and Levitex scored the highest for me.
I used them for the first time on 31st January because I was away when they were delivered.
I had the best sleep and I woke up with no pains in my neck or body. I recommend Levitex anti snoring pillows.

29 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Brilliant customer service

I purchased a neck and back support pillow to replace a Tempur pillow, sadly didn't quite work for me as I wear mouth guard at night so I cant review the pillow as I had to return it but I have to say Levitex are a superb company to deal with, a phone call with a very helpful lady called Olivia enabled a swift return and immediate refund, customer service was brilliant.

28 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

I absolutely love my new pillow

I absolutely love my new pillow! I’ve gone from needing three pillows to be comfortable to one that feels so supportive. Massive difference in my sleep and it’s only been a week, neck & back are feeling better in the morning too. Really cannot recommend enough!

21 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

I bought a pillow from them that was…

I bought a pillow from them that was excellent quality, but it turned out not to be right for my specific needs. There was a mix-up during the refund process, which was entirely my fault, but Andreea from customer service resolved it quickly and without any hassle. The level of professionalism was outstanding.

12 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Completely transformed my sleep

I'd been struggling with neck pain and lower back pain that gets worse when I lie down for years and just thought it was a problem I couldn't really solve. Then I had a consultation with James which opened my eyes to how sleep position and your pillow can impact your sleep, so tried a levitex pillow and the Dreamer sleep position and it completely transformed how I sleep. The pillow took a bit of getting used to at the start, as I'd had my previous pillow for 10+ years and so it was quite soft, whereas the levitex pillow is firmer. But after a few nights I got used to it and now my neck pain and lower back pain is completely gone.

7 gennaio 2026
Non scritta su invito
Valutata 2 stelle su 5

Made my back pain worse

I bought a Levitex mattress on the promise of solving my lower back pain, but immediately it seemed to make it worse. I emailed the company for advice but they didn't give any, telling me to book a paid sleep consultation instead (I didn't). We tried to make the mattress work, but ended up overshooting the very short trial period -- 44 nights vs an industry average of 100. My back pain was severe and I could only partially avoid it by sleeping on my side. We finally got rid of the Levitex after 6 months and switched to a memory foam + pocket springs hybrid which doesn't give me any lower back pain, in any sleeping position. It was also about 25% cheaper than the absurdly expensive Levitex.

21 marzo 2025
Non scritta su invito
Logo di Levitex

Risposta di Levitex

Hi Jacopo,

Thank you for taking the time to leave a review and I'm sorry to hear of your experience.

I do want to clarify that if you had asked us for advice and the issue was more complex than what we think is possible to resolve via email, we would never have told you to book a paid sleep consultation - we'd have sent you a link to book in for a complimentary one. I'm very sorry if this was unclear and you were under the impression that this was a paid service and I can see how that would have been upsetting.

We have gone through all of our customer service messages and cannot see any from you wishing to return the mattress either, so we did not get a chance to help you in any way. While rules around return periods exist for a reason, we do our best to accommodate customers where possible once they reach out to us.

Kind regards,

Olivia

Valutata 5 stelle su 5

If your in pain just get one

I have a 2000 pound mattress already . Didn’t help my spine at all . I have lots of health issues degerative spine ibs . Knee trouble . Well …on the very 1st night I knew was going to make a difference . I slept for a full 5 hours . Not done that in 10 years . Within 2 weeks sleeping much better . I feel like I am on a cloud . My oxigen level has also go up . I am also on cpap machine and I am beginning to feel much better .probably halved my pain already. If you’re on the fence about buying one just do it . Fab company . I am beginning to feel normal thanks . ☺️ I also have a pillow there great together .

19 novembre 2025
Non scritta su invito
Valutata 3 stelle su 5

Great Product - Overwhelmed Customer Service

Previously purchased a pillow for at home with no issues, over a week ago I ordered a travel pillow, “express” delivery it is not.

7 days later still no sign of the product, emailed with no response. I understand there is Black Friday sales, but wish they would update there shipping promise.

Will most likely now not receive the item before I head on holiday.

**Update - After a few days received an update and a 10% refund - with the Black Friday Price and this, some great service recovery and it has arrived just in time for my holiday.

25 novembre 2025
Non scritta su invito
Valutata 3 stelle su 5

No shipping and tracking number for more than a week!

Ordered a large pillow and a travel pillow on 6th Nov 2025. Till date, no tracking number nor its been shipped. Email for response and the staff did respond 2 times...when pressed for delivery...there is no response

Edit: replied saying there is a delay. Said to give 25% refund and will start delivery by 17 Nov...i am checking the said refund and delivery..latest...got the refund but gotten the pillows on 19 Nov...now trying.

6 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

I was honestly so so impressed with the…

I was honestly so so impressed with the customer service I received from the Levitex team, especially Andreea who was so kind and helpful. She promptly replied to all my emails and sent out a second pillow to me in a different size without any further cost to try out. I did not feel rushed to make a decision about the pillow or in any way pressured to keep the product which some companies do try to make you feel. The return process was very smooth and stress free too. Overall 5* service I couldn't fault. Thank you Levitex team!

7 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

customer service is brilliant

Andrea from customer service was absolutely lovely and really helpful. Unfortunately, the pillow just wasn’t right for me, but she replied to my email very quickly and sent over a return label (or QR code) straight away. I’ve since been refunded, and the whole process was smooth and easy from start to finish. I’d definitely recommend anyone to give the pillow a try — and if it’s not for you, you can be confident you’ll get your money back with excellent customer service to support you.

23 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

Great customer service, unfortunately the pillow wasn’t for me, they let me try a different size too. When that didn’t work out Andreea collected both for return. Thanks for trying to help me.

7 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Fantastic customer service when my…

Fantastic customer service when my pillow was delivered to someone else's house. Immediately shipped another pillow no questions asked, and when I needed to return it for a different size Andreea from their customer service team could not have been more helpful. She arranged a return and replacement of a larger size for me. The pillow itself is just a dream - I found out about Levitex through my husband who already has one of their pillows. I was getting bad shoulder pain while sleeping and just could not get comfortable - fast forward to getting their large pillow and I am sleeping like a baby with no shoulder issues.

5 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

I’m extremely happy with both my new…

I’m extremely happy with both my new pillow and the outstanding customer service I received from Andreea.

After trying many pillows from various brands I found out about Levitex and decided to give them a go to help with my neck and shoulder pain.

I bought the wrong size originally but Andreea swiftly arranged a replacement and collection of the old one for me. It was much appreciated.

My new pillow almost immediately helped with the pain, and is very comfortable. I love it!

Thank you team, keep up the good work. It makes the world of difference sleeping without pain.

26 settembre 2025
Non scritta su invito
Valutata 4 stelle su 5

Not for me, but exceptional service! ⭐️

Bought a Levitex mattress to address my back issues. Unfortunately, it didn’t quite provide the comfort I was looking for, but their support team were fantastic in helping to arrange a return and refund.

I would like to say thank you to Andreea in their support team who couldn’t have been more helpful!! Exceptional customer service and communication.

20 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Life changing products, superb customer service

After the literally life changing effect of the pillow and travel pillow I was excited to have the chance to try the matress - for my mini caravan. I was not disappointed. It is so comfortable for my many times broken and fused back, along with my levitex pillow. Aided by the fact it's light and thin, so great for a van! And I can't praise the Levitex customer service enough. Such kind and efficient service, going the extra mile each time to get an order out to me next day when I needed it urgently. Very touching. And rare. Nothing seems too difficult. Makes my day. A huge thank you. 

20 maggio 2025
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più