Leopard Recensioni 

204
•
TrustScore 5 su 5

4,9

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Le pays est très riche et très varié, nature, paysage, faune et l'agence a réussi à nous faire découvrir toutes ces facettes. Le circuit était bien organisé et la qualité des hébergements irréprochab... Leggi di più

Valutata 5 stelle su 5

Nuestra experiencia con Leopard fue absolutamente maravillosa. Pilar nos diseñó un viaje a nuestra medida, teniendo en cuenta nuestro presupuesto y nuestras prioridades. Con varios itinerarios para el... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Approche tres personnalisée ... beaucoup d'échanges... disponibilité et expertise de l'agence y compris pendant le voyage . Parcours Afrique du Sud permettant de voir un condensé en 10 jours. de joh... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We used Leopard Voyage to plan a two week trip through South Africa, Namibia and Zambia for our family of five, and Diana Granoux and her team were excellent from start to finish. It was a comp... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia viaggi

Scritti dall'azienda

Personalised luxury travel to Africa. We help you design your perfect holiday, using local expertise.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

204 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(204)

43 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Diamond Service

Diana and her team provided us, that is two families of five, with a superb service, in particular with a fantastic travel itenary tailor made for our wishes and budget. We could have not been more satisfied, and Diana's personal touch gave us the feeling we were special guests. In the end, we were forced to cancel the trip due to Corona. Diana and the orchestrated all the refunds, so that we were able recover 98% of the prepayments. Bespoke travel planning at it's best, many thanks Diana!

28 gennaio 2022
Non scritta su invito
Logo di Leopard

Risposta di Leopard

Dear Ferdinand,

It was a great pleasure to help plan a holiday for you and your friends! I am so sorry that it had to be cancelled at the last minute due to omicron and travel bans. I am pleased that we managed to recover 98% of your funds from our suppliers so that you were not left out of pocket by not being able to travel as planned.

Africa is waiting for you and we hope to help plan another incredible holiday for you sometime in the future!

Best regards,
Diana and the team at Leopard

Valutata 1 stelle su 5

Nos sentimos estafados

Somos grandes viajeros, y Botswana era uno de los destinos de África pendiente. Llegamos a Johannesburgo el 23 de noviembre del 2021. Judith Dalmau y Josep Domingo.
Leopard nos asigno a Dafne como persona de contacto para organizar el viaje, la comunicación solo por wz , nada queda escrito.(pero los tenemos guardados)
Antes de comprar billetes le dijimos el vuelo en que llegábamos a Sudáfrica, Una vez comprado nos dice que el avión a cataratas victoria salía antes de la llegada nuestra ( una noche en un hotel del aeropuerto).
De vuelta vemos que dada esta circunstancia con el vuelo nos hubiera podido aconsejar de hacer el circuito empezando por Maun en vez de Kasane y aprovechar el viaje 1 día mas. Durante el circuito salió a la luz a variante Omicron y nos cancelaron vuelos, nos organizamos para volver gracias a la ayuda del personal del excelente hotel Belmond . ( grandes profesionales ,un 10 a ellos). Le comunicamos que salíamos antes del pais y que no hiciera nada. El hotel había hecho un cambio de fecha del vuelo, al llegar al aeropuerto nos decían que no estaba pagado, total resulta que Dafne lo anulo sin nuestra autorización. Tuvimos que comprar otro billete para llegar a Johnaesbourg . Un billete mucho mas caro, 600 €. A día de hoy 27/01/2022 nos ha dicho que nos devuelve solo 30 €.
Nadie le había dicho que interviniera. La llamos des de el aeropuerto y no quiso saber nada. Tenia nuestro dinero del billete .
Otra cosa mas : si Dafne nos hubiera aconsejado empezar por Maun, la pruebas de PCR para salir son mas faciles de hacer que en Kasane y mas económicas, no hay el coste de la avioneta medica.
Muy descontentos de Dafne y su poca profesionalidad y la poca información al diseñar el viaje. Y muy descontentos que no haya dado la cara y nos nos haya dado el importe del billete.

27 gennaio 2022
Non scritta su invito
Logo di Leopard

Risposta di Leopard

Dear Josep,

Thank you for your review and we are sorry to hear of your bad experience. We want all our clients to have only the best experience with Leopard.

In this case, you were financially impacted by omicron and the travels bans imposed on Southern Africa by Europe. For this reason, we advise all our clients to take our comprehensive travel insurance.

Our policy is to refund our clients whatever we can recover from our suppliers. In this case, because you had used part of your flight, the airline were only willing to refund a minimal amount. In other cases we have been able to give clients full refunds for accommodation and other services.

We are glad you enjoyed your stay with Belmond at we hope that you will have good memories of your time in Africa despite the ending.

Regards,
Diana and the Leopard Team

Valutata 5 stelle su 5

Leopard - oct 2021 experience

We hired Leopard for our family vacation in South Africa, in October 2021.
They prepared the entire itinerary based on your wishes, hopes, and family criteria, booked hotels, activities and even flights and rental cars. They took into consideration our four kids’ ages (from 6 to 15, not easy to satisfy everybody !).
Everyone was delighted.
They assisted us all along the way in a very kind and non intrusive manner. Super efficient, super gentle, and always available.
The price was very competitive : cheaper than going on our own!
I recommend this agency without an ounce of hesitation - ask for Daphnée, she is amazing.
Thanks Leopard team for this unforgettable experience !

2 dicembre 2021
Non scritta su invito
Logo di Leopard

Risposta di Leopard

Dear Anne,

Thank you so much for this glowing review of Daphnée and Leopard! Planning a family holiday with such a big age range requires the planning of a small scale military operation at times :) We are happy that you found our service top notch, our prices competitive and most importantly that everyone was happy with the holiday.

Best regards,
Diana and the Leopard team

Valutata 5 stelle su 5

Excellent organisation of our trip to…

Excellent organisation of our trip to Namibia! Very knowledgeable about the places we wanted to visit and super helpful in making changes of the itinerary! It was a wonderful trip and we are so grateful to Daphné for all her great recommendations! All her tips were spot on! We are recommending her to all our friends… we could not expect more!

16 novembre 2021
Non scritta su invito
Logo di Leopard

Risposta di Leopard

Hi Sofia,

Namibia is one of our favourite places on earth, and we are so pleased to hear that you enjoyed your trip to this incredible destination! We are proud to have Daphnée as part of our team and we are so glad she looked after you so well.

Thank you for you support and for recommending us to your friends - as a small business, this means a lot to us!

Best regards,
Diana and the Leopard Team

Valutata 5 stelle su 5

Great personal & bespoke service

We were on the receiving end of a tremendous personal and bespoke experience from Diana at Leopard Voyage. She was highly responsive and went the extra mile to find what we were seeking out.

14 novembre 2021
Non scritta su invito
Logo di Leopard

Risposta di Leopard

Hi Katlego,

We are grateful to you for choosing us to plan your trip! It was a privilege to assist you and we are overjoyed that you found your experience with Leopard to be such a positive one. We are looking forward to welcoming you back again very soon.

Best regards,
Diana and the Leopard team

Valutata 5 stelle su 5

Augrabies Falls and Kalahari

We had a wonderful road trip in family through Augrabies Falls and the Kalahari. Diana from Leopard had great advice, and tried everything she could to get us camping sites despite the short timeline. We would strongly recommend Leopard!

5 maggio 2021
Non scritta su invito
Logo di Leopard

Risposta di Leopard

Thank you for this wonderful review and I am so pleased to hear that you enjoyed your trip to Augrabies and the Kalahari. It was a pleasure to plan this holiday for you and your family, especially as it was for a special occasion.

Valutata 5 stelle su 5

The Most Amazing Honeymoon

Diana helped plan our South African honeymoon and it was absolutely perfect. I cannot thank Diana enough for all her thoughtful recommendations and everything she did to make our honeymoon the best trip we've ever been on. From the start of the process with Diana, she helped understand our preferences and made sure she suggested hotels and activities that fit us as a couple. She helped coordinate and advise us on booking everything from flights to day activities and researched everything personally for us. When we arrived in Cape Town at our first hotel after quite a bit of travel, she had left for us a beautiful itinerary and a few thoughtful gifts to help commemorate the beginning of our trip. While on the trip most of the heavy lifting of planning had been done for us and all the was left was for us to simply enjoy ourselves. All bookings, restaurant suggestions, anything we really could have needed was taken care of for us. She even was available for us to message in case we had questions which definitely helped when traveling in a foreign country. I cannot express enough how magical this trip was and how Diana was to thank for all of it. Diana, thank you so much for the trip of a lifetime!

31 maggio 2020
Non scritta su invito
Logo di Leopard

Risposta di Leopard

Thank you so much for this wonderful review Maggie! I am so happy that your honeymoon exceeded your expectations. South Africa is indeed a magical honeymoon destination. I am so pleased that I could play a part in helping you build memories for a lifetime! I hope you return for your 10th wedding anniversary!

Valutata 5 stelle su 5

Best travel experience of South Africa

Best travel experience of South Africa! Leopard helped us organize our trip and gave some amazing insider tips!From luxury safari lodges in Kruger with knowledgeable guides to Cape Town trendy spots with the best of garden road and tasty restaurants/wine tasting in Stellenbosch and Franschhoek... I don’t think I ever had such a diverse and wonderful travel experience. Diana has the best adresses of South Africa for all budgets and made us felt welcome and special during our trip. She put a lot of time and efforts understanding our taste and what we were after. The memories will stay forever! Thanks so much @leopard

25 novembre 2019
Non scritta su invito
Logo di Leopard

Risposta di Leopard

Thank you for your wonderfully positive review Anne-Laure! We are so pleased to hear that South Africa was your best and most diverse holiday yet - diversity is woven into the fabric of our country, from landscapes, to wildlife, languages, food and people. Tailor making your holiday to suit your tastes and interests is what makes us different. We pride ourselves on our extensive 'little black book' of best addresses, guides, hotels and restaurants, and are so happy you found this useful.

Valutata 5 stelle su 5

Safaris in South Africa: incredible experience!

We worked with Leopard to organize safaris in the Kruger Park in South Africa.

Diana has been very efficient and of huge help: she understood exactly what we were looking for. Being South African, and a nature lover, she added her "insider" point of view and gave us precious advises. The result was that she proposed very relevant alternatives all matching our expectations, that we simply had to choose from and she managed all following steps to organize, even preparing us a surprise in our stay in the lodge!

A very good customer experience then, allowing us to fill our head with incredible souvenirs!

7 novembre 2019
Non scritta su invito
Logo di Leopard

Risposta di Leopard

Guillaume, we are so happy to read this wonderful review! Our goal is to help our clients create their dream holiday, and we are delighted to have achieved that for you. As we like to tell our prospective clients, South Africa has it all because we know where to look - our insider knowledge goes a long way to creating that unique experience. We look forward to welcoming you to Africa again.

Valutata 5 stelle su 5

Fantastic Self Drive Holiday in South Africa

Thanks Diana for helping tailor a fantastic trip to South Africa for us. She helped us with a few days in Johannesburg and then a Self drive, self catering trip through Kruger which was wonderful. She was extremely helpful in finding us a comfortable B&B in Johannesburg in a secure area, which coming from Australia and not knowing Jo'burg, was one of our concerns. She also suggested a fabulous walking tour with a guide around the city centre which was excellent. She was very responsive to email queries and gave us a number of choices to pick from. She has a diverse knowledge of South Africa and was able to tailor to our needs. I would definitely get Leopard to book my next trip. Kathy and John Australia

11 settembre 2019
Non scritta su invito
Logo di Leopard

Risposta di Leopard

Thank you Kathy & John for the positive feedback on your recent self drive safari and stay in Johannesburg! We love doing tailor made trips because our clients get the holiday they want, as was the case with you. We hope to see you again soon!

Valutata 5 stelle su 5

Training in Cape Town

We had to go to Cape Town for a training and Leopard helped us to organise the whole thing. Initially we were thinking of staying at the same hotel that we are using as the venue for the training but they offered us an option of an apartment that is only a few minutes walking away, is almost half of the price and actually with the best views ever since is literally first line on Mouille Point. Such a nice place that I actually decided to extend and stay over the weekend. Everything else went smooth.

2 luglio 2019
Non scritta su invito
Logo di Leopard

Risposta di Leopard

Thank you for your review Fernando, we are so happy that you enjoyed your stay so much and that everything was smooth!

Valutata 5 stelle su 5

Thumbs up for Diana and 'Leopard'

I recently gave Diana a brief to arrange a 10 day trip for two.

Diana's professionalism, creativeness and especially her attention to detail left me gob smacked. I have traveled extensively but have never experienced service such as this.

On their return, the comment they made was that this was the best 10 days of their life. This coming from a husband whose mantra is "no place like home". The get him to travel is a mission on its own.

I can highly recommend Diana and 'Leopard'.

4 maggio 2019
Non scritta su invito
Logo di Leopard

Risposta di Leopard

Thank you for this superlative review! We just love making dreams come true. I feel especially pleased that with your extensive travel experience, you thought that Leopard's service was the best you've had.

Valutata 5 stelle su 5

Thank you Diana from Leopard

We wish to thank Diana Granoux of `Leopard` for arranging our recent holiday which was a true "Once in a Lifetime" holiday.

Diana tackled our brief with professional enthusiasm perfectly tailoring our itinerary to match our very specific requirements.

All arrangements were co-ordinated seamlessly to give the right balance between activities and rest days ensuring the entire holiday was a huge success.

We have absolutely no hesitation in recommending her expert specialist services to any traveler wishing to make that dream holiday come true

Sheilagh and Mike Pringle
Blouberg, Cape Town.

2 maggio 2019
Non scritta su invito
Logo di Leopard

Risposta di Leopard

Thank for this excellent feedback Sheilagh and Mike. There is nothing we like more than happy clients! We are so happy to hear that your dream holiday became a reality. Every itinerary is tailored to our clients' specific needs so we are pleased that this aspect was valued by yourselves.

Valutata 5 stelle su 5

A Very Enjoyable South Africa Road Trip

We found Diana of Leopard Voyage very knowledgeable regarding South Africa with the advantage that Diana is based in there, so all information was up to date.

We had a rough Idea of our itinerary and Diana readily grasped and understood our requirements. Therefore, after a long discussion, a very patient Diana prepared a draft itinerary for consideration, after further discussions and a few revisions we settled on a final programme.

The choice of accommodation throughout the trip was excellent, the timing of stays in each place ensured a great balance of rest and activity, while the recommendations for outings were extremely good.

Prior to the trip Diana issued an excellent day to day programme containing accommodation details (address/phone), mileage between accommodations, interesting stop off points during travel, places to see around the accommodation and restaurants recommendations etc. etc.

19 febbraio 2019
Non scritta su invito
Logo di Leopard

Risposta di Leopard

Thank you for your thorough feedback John! We are delighted that you and Vicki enjoyed your trip to our beautiful country and that you especially liked our choice of accommodation and the pace of your trip. We put a lot of effort into our detailed programme, and are so happy to hear that it is well appreciated.

Valutata 5 stelle su 5

Au delà des incontournables

Au delà des incontournables , hors des sentiers battus , nous avons eu la chance de découvrir l'Afrique du Sud , autrement , avec Diana ;
De Johannesbourg au Cap en passant par Knysna et la Garden Route ,Oudtshoorn et ses autruches , Franschhoek, son histoire des Huguenots et ses vignobles , Langebaan et ses dégustations de poissons etc ...nous n'avons cessé d'être fascinés par ce grand pays aux espaces grandioses , aux paysages sublimes , au littoral époustouflant de beauté !
J'ai particulièrement aimé les immenses plages de sable blanc bordant l'océan indien , la rencontre avec les baleines , les couchers de soleil exceptionnels , la vertigineuse Table Mountain , Robben Island avec son passé et ses colonies d'ibis , et tous les animaux partout ...
Diana connaît parfaitement son pays , elle l'aime et a su nous faire ressentir l'âme de l'Afrique du Sud , le pays de Mandela , un pays en pleine évolution aujourd'hui entre un passé douloureux et un projet d'avenir rempli d'espoirs .
Et puis Diana connaît les bonnes adresses: la maison de Gandhi à Joburg , les guest-houses , cottages , lodges et accueils à la ferme
autant de lieux accueillants , confortables et où l'on mange très bien
pour pas cher .
Bref , un grand merci à Diana !
Josiane

7 febbraio 2019
Non scritta su invito
Logo di Leopard

Risposta di Leopard

Merci Josie! Ravie de savoir que tout s’est si bien passé. Dans l’attente de vous revoir vite pour un nouveau voyage dans la région.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più