A review about the company - not the product
While customer communication is fine meaning they do respond to emails, I was in the position of placing an order for an item and not receiving it. I ordered the XL version of car seat and my package was lost/stolen. I've waited for a month for it before reaching out to my bank, explained the situation and they did a chargeback because L'Elianne refused to do anything before the DPD dispute was done, due to "company policy". After this, I asked about news and they said they didn't feel like updating me anymore since I did a chargeback. Very nonchalant. While I agree, still, the communication felt wrong and it felt that my experience as a customer didn't matter - it was a matter of protecting themselves as a company. This was the response I got after waiting for the parcel for 1 month. It felt wrong that I had to personally track the parcel throughout various countries, one week after it was shipped, and get the results back to L'Elianne before they even attempted to get alerted about it. All in all, at the end of it I disliked how they treated me as a customer. You can brag about your luxury dog products but truth is that dogs don't need luxury stuff, but me as a pet parent I need to know that if my package gets lost, you don't just sit down and wait for it to resurface. Especially since your products are so expensive!