I have been bringing my daughter to swimming lessons at Downham Leisure Centre for 3 years, making myself a regular visitor. However, the showers and changing rooms areas are consistently unclean; the... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I just wanted to say a big thank you to Yannic for the induction class today. It was such a great introduction to the gym! You explained everything so clearly and made me feel really comfortable and... Leggi di più
L'azienda ha risposto
Yannic at the reception was really helpful in getting my two girls signed up for swimming lessons. He was really patient with me while my kids were running wild. Thank you your great service and kindn... Leggi di più
L'azienda ha risposto
Sara Rawlinson's customer service was excellent. I would rate the leisure staff a 1 star if it's not for Sara. After realising my teenage kid sign up an on going membership which wasn't used for a... Leggi di più
4,5
Eccellente
188 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Yannic,Tia and Tasian all provide great…
Yannic,Tia and Tasian all provide great customer service thank you all
6 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are delighted to hear that you had such a positive experience with the team at Downham Leisure Centre. We will be sure to share your kind words with them.
We look forward to seeing you again soon.
Yannic was absolutely amazing -and…
Yannic was absolutely amazing -and patient with helping me update my account. You now have me for another year! Thank you!
6 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you so much for the 5-star review!
We are thrilled to hear that Yannic was able to provide such amazing support with your account update. It is wonderful to know that you'll be staying with us for another year. Thank you!
We truly appreciate your feedback and look forward to seeing you again soon.
Yannic was amazing helping me join
Yannic was amazing helping me join
6 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you so much for taking the time to leave a 5-star review.
We are delighted to hear that you had such a positive experience with Yannic. Thank you for being a valued member at Downham Leisure Centre.
We look forward to seeing you again soon.
Yannic was super efficient and polite
Yannic was super efficient and polite . He is informative and knows his role well ! Well done !
5 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you so much for taking the time to share your five-star review on Trustpilot.
We are delighted to hear that Yannic provided such efficient and polite service during your visit. It is wonderful to know that his knowledge and professionalism made such a positive impact on your experience, and I will be sure to share your kind words with him and the rest of the team.
We truly appreciate your support and look forward to welcoming you back to Downham leisure centre again soon.
Amazing swimming lessons and customer…
Amazing swimming lessons and customer service , Yannic and Kerri Anne
5 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you so much for taking the time to leave us a 5-star review on Trustpilot.
We are thrilled to hear that you have had such a positive experience with our swimming lessons and customer service. I will be sure to share your kind words with Yannic and Kerri Anne, as I know they will be delighted to hear that their efforts made a difference in your experience at Downham Leisure centre.
We look forward to seeing you again soon.
Yannic and Kerri Anna
Yannic and Kerri Anna.
Great customer service and great gym equipment.
5 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you very much for taking the time to leave us a 5-star review.
We are delighted to hear that you are enjoying the gym equipment and had such a positive experience with Yannic and Kerri Anna. Providing excellent service is our priority, and we will be sure to pass your kind words along to them both.
We look forward to seeing you at the centre again soon.
Amazing gym and staff
Amazing gym and staff
Yannic was very helpful
5 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you for the 5-star review! We are thrilled to hear you are enjoying the gym and found our staff, especially Yannic, to be helpful. We will be sure to share your kind words with him.
We look forward to seeing you at the centre again soon.
Yannic has been very helpful at the…
Yannic has been very helpful at the reception and is always very welcoming.
5 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you so much for your 5-star review!
We are thrilled to hear that Yannic has been so helpful and welcoming at the reception desk. We will be sure to pass your kind words along to him.
We look forward to seeing you again soon.
Yannic is amazing i couldnt unbook…
Yannic is amazing i couldnt unbook myself on the app and he shown me how to.use it thanks again
5 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you so much for your kind 5-star review!
We are delighted to hear that Yannic was able to assist you with the app and show you how to manage your bookings. Providing great service is our priority, and I will be sure to share your feedback with Yannic and the rest of the team.
Thank you for choosing us, and we look forward to seeing you again soon.
Yannic and Kerri Anna ,was nice and…
Yannic and Kerri Anna ,was nice and quick with my inquiry.
4 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you for your 5-star review!
We are delighted to hear that Yannic and Kerri Anna were able to assist you quickly and effectively with your enquiry. We will be sure to pass your kind words along to them, as they take great pride in supporting our customers.
Thank you for choosing us, and we look forward to seeing you again soon.
i had a grate experience
i had a grate experience, Yannic was very helpful !
4 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience with us.
I will be sure to share your kind words with Yannic, who will be very happy to know their assistance made a difference. We appreciate your feedback and look forward to seeing you again soon.
Lovely staff
Lovely staff, helpful receptionist! My son loves his swimming lessons here.
4 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you so much for your kind review!
We are delighted to hear that you find our staff lovely and our receptionists helpful. It is especially wonderful to know that your son is enjoying his swimming lessons with us.
We look forward to seeing you both at the pool again soon!
Lovely staff and managed to sort my…
Lovely staff and managed to sort my membership out quickly :)
4 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you so much for the 5-star review! We are thrilled to hear that our staff provided lovely service and helped resolve your membership details quickly.
We appreciate your feedback and look forward to seeing you again soon.
Yannic,Kerri and Tanisha are great…
Yannic,Kerri and Tanisha are great staff , very helpful and the customer service is brilliant.
4 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you so much for your kind 5-star review!
We are thrilled to hear that Yannic, Kerri, and Tanisha provided such helpful service. Our team strives to deliver brilliant customer service, and I will be sure to share your lovely feedback with them.
We look forward to welcoming you back soon.
I was having issues with the swim…
I was having issues with the swim portal which Yannic helped me to resolve.
4 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you for your 5-star review! We are delighted to hear that Yannic was able to help you resolve the issues you were experiencing with the swim portal.
We truly appreciate your feedback and will be sure to share your kind words with Yannic and the rest of the team.
Yannic and Kerri Anna great staff very…
Yannic and Kerri Anna great staff very helpful especially with the signing in process.
4 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you for the wonderful 5-star review!
We are delighted to hear that Yannic and Kerri Anna were so helpful with the signing-in process. We will be sure to pass your kind words along to them and the rest of the team.
We look forward to seeing you again soon.
yannic was extremely helpful in proving…
yannic was extremely helpful in proving membership information and ended up signing up for membership. Made me feel very comfortable and assisted in setting up the app on my phone
4 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you for the wonderful 5-star review!
We are delighted to hear that Yannic was so helpful in providing membership information and assisting you with the app. We will be sure to pass your kind words along to him.
Welcome to the centre, and please let us know if there is anything else we can do to support you.
Yannic and Kerryanne we extremely…
Yannic and Kerryanne we extremely helpful.
3 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you for taking the time to leave such a wonderful 5-star review.
I am delighted to hear that Yannic and Kerryanne were so helpful during your visit. I will be sure to pass your kind words along to them and the rest of the team.
We look forward to welcoming you back to the leisure centre again soon.
Yannic today has been amazing and very…
Yannic today has been amazing and very helpful another staff member had trouble helping me sort out swimming days for my daughter, I almost thought it wasn't going to happen but yannic step in and just got it all sorted 10/10 and I now have a happy daughter.
3 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you for sharing your feedback. We are delighted to hear that Yannic was able to step in and resolve the scheduling for your daughter’s swimming days.
It is wonderful to know that you and your daughter are happy with the outcome. I will be sure to pass your 10/10 rating and kind words along to Yannic and the rest of the team.
We look forward to seeing you at the centre again soon.
Disability confident :)
As a disabled resident of Lewisham, I have felt exceedingly welcome and included by the entire leisure centre. I felt these efforts of inclusion in all activities I have participated in and spearheading all this is the warm and compassionate Yannic Clarke. As a leisure centre manager and as a training partner in the gym, Yannic has made me feel welcome, comfortable and productively challenged & motivated in my fitness journey. This leisure centre feels safe from the toxicities surrounding health and fitness industries and its focus on community empowerment is second to none.
2 febbraio 2026
Non scritta su invito
Risposta di Leisure Centre
Thank you so much for taking the time to share your wonderful 5-star review. We are thrilled to hear that you feel so welcome and included at our leisure centre.
It is particularly heartening to read your kind words regarding Yannic. We take great pride in fostering a safe, supportive, and empowering environment for all our members, and I will be sure to share your feedback with Yannic and the rest of the team.
Thank you for being a part of our community and for allowing us to support you in your fitness journey.
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