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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Been using these for around a year and have never had any issues apart from my last order ....turns out the issue was my fault but once I contacted them to explain they responded quickly and resolved... Leggi di più

Valutata 5 stelle su 5

Been using Legion of Vapers when buying coils always quick to be delivered. I bought 2 new vapes and were faulty, few pictures later and all sorted within a day .

Valutata 5 stelle su 5

Excellent customer services from a first time buyer. Ordered on Wednesday and arrived on Friday. Items were well protected and items were in mint condition. Cannot recommend them highly enough. Thanks... Leggi di più

Valutata 5 stelle su 5

League of capers customer service advisors are just awesome 👍 they and prompt and responsive. I really can't praise them enough. Thank you so much for all your help.

Dettagli dell'azienda

  1. Negozio di vaporizzatori
  2. Negozio di sigarette elettroniche

Scritti dall'azienda

Legion Of Vapers are an online vape shop in London, UK. We offer the cheapest prices on vaping products inc OXVA, Vaporesso, SMOK, Aspire, VOOPOO, GeekVape, SMOANT, UWELL and more. All of our eCigarette products come with fast delivery and exceptional customer service. We also have a huge selection of E Liquids from Twelve Monkeys, Bar Juice, Elux, Riot Squad,Vape Dinner Lady, IVG, Candy King, Nasty Juice, Cuttwood and various other leading manufacturers. So if you are in London, UK come and grab some e-liquids, vape tanks, vape kits, replacement coils from us.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

1374 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 60% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

LoV knows what vapers want and over deliver!

Absolutely love LoV for the personalised service - The ability to add notes to orders stating what I really want, which is always 'no menthol, please'.

And they write a thank-you note on the packing list and sometimes drop in extra goodies as another thank-you. That authenticity puts a smile on my face knowing I'm supporting a small business that shows they appreciate their customers. That's the touches that are lacking with bigger chains and brands.

I've ordered a mystery hardware box, batteries, nic shots, and LoV mystery boxes of e-liquids. All have been great quality and the liquids have never lacked taste.

The last time I forgot to add a note to the order, I messaged support using the contact form on the site referencing the order number and I got an acknowledgement the following morning and the juices the next day.

In my experiences with LoV, I've had fast service, great value, excellent customer service (including fast response time), and great quality on the hardware and the juices.

Never change LoV.

2 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Fantastic

Initially a very efficient service / delivery. However after a problem with the item I received, i was extremely pleased with the level of service once I made enquiries, staff were very helpful and quick to rectify the issue. Absolutely fantastic service. Top marks!

6 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Probably fake/expired juice

Bought 4 bottles of e-liquid. Bottles don't have a batch number and expiry date on them. There are marks of the black ink so this was wiped off. Why would a company spend the time to wipe off the best before date if the juice is in date? Safe to say I won't be using them again as they're well dodgy.

As a response to seller reply : I did contact you, but you clearly care more about the reviews than you do about actually responding to your customers. There's photos and everything attached in the email so cut the attitude. Your response itself shows how bad your customer service is, putting the blame on customer as opposed to apologising about sending stuff that does not meet legal requirements.

Well, let's touch on few points:
1. My review history it's not your problem and it's absolutely nothing to do with Legion of Vapers or this order.
2. First thing I done once I received my order was to go on your website and find a phone number to give you a call but shock, there's no phone number, you only operate by emails that you clearly can't manage. Email was sent, if you haven't received that's a you problem. There's no address, phone number etc on your website, tell me that's not a sign of a dodgy business. Tell A. K. to sort this one out .
3. Look at your other reviews complaining about not getting responses from you, just cut down that communication time by leaving a truthful, fair, review.
4. Since you can't find my email, I've sent you another one.
5. Keep your £45 and put it towards a live chat, email form or maybe paying your bill for the mailbox so you actually get customers concerns delivered and looked into. If you're bothered about it at all.
6. As your attitude stinks, I'll take 30 mins of my time and report this to trading standards so people don't vape your dodgy juices ;)

4 giugno 2024
Non scritta su invito
Logo di Legion Of Vapers

Risposta di Legion Of Vapers

Hi Cislariu

Thank you for taking the time to leave a review as opposed to reaching out directly so that we could have an opportunity to resolve your issue.

If we had the time to wipe off dates we wouldn’t have any time to send out orders so this does seem a little far fetched. Any bottles that are out of date are listed on the website and if we ever come across some that are not listed we have always got in touch with the customer.

Selling bottles that are wiped is not a business practice we endorse nor have the time to carry out. Customers would soon realise that the liquid would not taste right and would therefore not order again. This doesn’t make business sense in the slightest. It does seem a shame that you haven’t made contact with us so that we can resolve this.

We are available on support@legionofvapers.com if you wish to make contact so that we can rectify what the actual issue is.

Looking forward to hearing from you.

“Cut the attitude” apologies if this came across rude but we are merely responding to your review. To clarify there has been no email from yourself so we ask once again please reach out. Also just a quick question, without prejudice, do you ever give anyone a 5 star review looking at your review history?

We will go out of our way to help our vaping community- unfortunately there are some that feel as though they can get away with whatever they wish.

We are still here to help should you wish to reach out.

Team LOV

Valutata 5 stelle su 5

Ok I brought an asgard xl tank from…

Ok I brought an asgard xl tank from this company and it seemed stuck at a post office hub somewhere and wasn't moving at all. Got in touch with them after a week of still no tank so was a bit disappointed as not received it. But what a fantastic company lov are amit the owner decided to send another one out at his cost with no trouble at all and I got it the next day along with the lost tank what I did return back to them. I cannot give enough stars for there great service and customer satisfaction. Will be buying all my vape stuff from then from now on thank you

17 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing

Amazing company and staff always do the best for there customers since getting from here it’s nice the only place I shop

17 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Outstanding customer service!

I purchased a mod and atomiser from legion of vapers but unfortunately the mod was faulty (not their fault), when I reached out about the issue I was expecting some resistance as it's very easy to dismiss problems like these as user error, this was not the case. These guys should have their logo on the front of the customer service guide book. Straight to the point asking for information to confirm the problem and as soon as all avenues where covered and it was clear it was not a user error, they immediately shipped me a replacement. I've never had such a pain free resolution to a problem and I can't thank the guys/girls over there enough!

14 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

I've used LOV since around 2018

I've used LOV since around 2018. Rarely had an issue and any issues have usually been the fault of whatever delivery service I've used.
The customer service team at LOV always go above and beyond to fix any situation that I've had.
They see a loyal customer and treat them as such.
Prices are always very good, they have a pretty varied selection but it's the customer service and sense of community they provide that always impresses me.

8 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Been using LOV for nearly a year now…

Been using LOV for nearly a year now and I've always been really pleased with their service and speed of delivery. You can tell the site is curated by somebody that's into vaping, they have a great selection of products and recommend their own choices if you're a little lost with the myriad of choice available in the vaping market. I won't go anywhere else now! Fantastic company. The only minor, and I mean very minor issue is perhaps the stock levels on some stuff, but it's to be expected with how much product they stock. Thanks LOV

2 maggio 2024
Non scritta su invito
Valutata 4 stelle su 5

Never had a problem with ordering over…

Never had a problem with ordering over the last 5/6 months however my most recent purchase the incorrect vape heads were sent. I sent an email to the company a week ago and didn't even get an acknowledgement let alone a response or a solution. Have now started using a different company due to not getting a response.

24 aprile 2024
Non scritta su invito
Logo di Legion Of Vapers

Risposta di Legion Of Vapers

Hi Kayleigh

Thank you for taking the time to leave a review. We are extremely sorry to hear the experience you have had.

Having checked our emails we cannot seem to find an email from yourself (searched via name). Please may we kindly ask if you can email us on support@legionofvapers.com which is our Customer Support Team’s inbox.

We answer all emails that are received and would be keen to know why this particular email has not come through so that it doesn’t happen again.

Once received we will happily resolve the issue you are having.

Once again, please accept our apologies for the inconvenience.

We look forward to hearing from you.

Valutata 5 stelle su 5

Fantastic company.

Fantastic company.
I originally ordered a vape mod from them as they were the only vape store that had the mod and colour I wanted. The price was cheaper than anywhere else too. Since then I have made several orders with them. I must say I’m very impressed with their service. Regular emails to let you know that your order has been dispatched.

15 aprile 2024
Non scritta su invito

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