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Valutata 5 stelle su 5

Been using these for around a year and have never had any issues apart from my last order ....turns out the issue was my fault but once I contacted them to explain they responded quickly and resolved... Leggi di più

Valutata 5 stelle su 5

Been using Legion of Vapers when buying coils always quick to be delivered. I bought 2 new vapes and were faulty, few pictures later and all sorted within a day .

Valutata 5 stelle su 5

Excellent customer services from a first time buyer. Ordered on Wednesday and arrived on Friday. Items were well protected and items were in mint condition. Cannot recommend them highly enough. Thanks... Leggi di più

Valutata 5 stelle su 5

League of capers customer service advisors are just awesome 👍 they and prompt and responsive. I really can't praise them enough. Thank you so much for all your help.

Dettagli dell'azienda

  1. Negozio di vaporizzatori
  2. Negozio di sigarette elettroniche

Scritti dall'azienda

Legion Of Vapers are an online vape shop in London, UK. We offer the cheapest prices on vaping products inc OXVA, Vaporesso, SMOK, Aspire, VOOPOO, GeekVape, SMOANT, UWELL and more. All of our eCigarette products come with fast delivery and exceptional customer service. We also have a huge selection of E Liquids from Twelve Monkeys, Bar Juice, Elux, Riot Squad,Vape Dinner Lady, IVG, Candy King, Nasty Juice, Cuttwood and various other leading manufacturers. So if you are in London, UK come and grab some e-liquids, vape tanks, vape kits, replacement coils from us.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

1374 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 60% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Very Disappointed

This was my go to vape store for a long time. I have spent a significant amount of money with this company, buying in bulk fairly regularly. However, they recently run a promotion where they were selling stock for as little as 50p. From the marketing material and he on-site content it seemed this was because with the law soon changing (which will make their disposable vape stock worthless) they decided to at least try to make some money from this stock before they have to dispose of it.

However, when I received the vapes, I noticed very quickly that they seemed old. The boxes were faded, the packets inside were inflated slightly in some cases, and the vapes themselves tasted disgusting and some were low in battery life. I noticed that all but one of them had no expiry date on them, and the one that did was out of date.

I of course complained and asked for a refund. After some back and forth, they suddenly said that the site had always stated that they were expired. I checked and the products did in fact say EXPIRED in the product title, however when I checked the source code of the pages, I could see they had added this to the pages days after my initial complaint.

I explained this, but this was still not good enough to get a refund. Instead they asked me to return the products unopened. Which is ridiculous. They are of no value to them, being expired and of course I would have opened them, so there was no possibility of this happening.

I am very disappointed, very bad business and will be finding another vape store to buy from in future.

24 maggio 2025
Non scritta su invito
Logo di Legion Of Vapers

Risposta di Legion Of Vapers

Thank you for your feedback. We’re genuinely sorry to hear that you’re dissatisfied with your recent purchase.

To clarify, the 50p promotion clearly reflected clearance stock ahead of the upcoming disposable vape ban. The listing was updated to include “EXPIRED” in the product title for added clarity following your initial message. However, it’s important to note that the original content already referenced the items as expired, and this was visible in the source code and the product description prior to your order being placed.

While our Returns Policy clearly states that 600-puff disposables are classed as perishable items and are not eligible for refund or return, we still offered—as a gesture of goodwill—to refund any unused units if returned to us. You confirmed that all 27 products had been opened and used, leaving us with no viable option to accept a return, especially for items clearly marked as final clearance and expired.

We appreciate your past custom and are disappointed to lose you as a customer, but we also have a responsibility to uphold our policies and ensure fairness across all transactions. We believe our offer was more than reasonable in the circumstances.

We do hope this experience won’t overshadow the many positive ones you’ve had with us in the past, and our door is always open should you wish to return in future.

Valutata 5 stelle su 5

Excellent from start to finish

First time order from Legion of Vapers

Fantastic shopping experience

Had a slight issue regarding the 5% email registration, it wouldn't actually come through to my email address, I tried three different Gmail accounts in the hope one would actually arrive, in the end I made Legion of Vapers aware through messenger and they rectified the issue with a code to use, they mentioned that they would pass it over to the relevant team to look into.

The order- placed Wednesday midday, dispatched three minutes later and arrived through DPD the very next day, it honestly doesn't get any better than that

Slight issue regarding recieving the incorrect coils, messaged and rectified straight away, no hassle, no stress, just absolutely fantastic customer care.

I'd absolutely have zero hesitation in recommending Legion of Vapers, my items were cheaper than my regular vendors, items arrived well packaged and extremely fast and they dealt with a very small issue immediately with extreme professionalism and sincerity.

Ten out of ten, I'll definitely be placing future orders.

22 maggio 2025
Non scritta su invito
Valutata 3 stelle su 5

made an order for your we site says my…

made an order for your we site says my payment is pending yet you have taken he money out of my bank £64.93 i don't know whats happened with you but since you set up your new website the service is terrible have been using you for years sort my order out please or i will take my custom elsewhere and ask my bang for a charge back

21 maggio 2025
Non scritta su invito
Logo di Legion Of Vapers

Risposta di Legion Of Vapers

Hi there

Thank you for reaching out, and I’m genuinely sorry for the confusion and frustration caused.

I can confirm that your order has been successfully received and is being dispatched today. While there is currently a technical issue affecting a small number of transactions processed through Viva Wallet, please rest assured that your payment has come through and your order is being fulfilled as normal.

We’re actively working with Viva to resolve this and are also in the process of securing an additional payment provider to avoid future issues. Klarna and Super Payments are already available as alternative options at checkout.

We truly appreciate your loyalty over the years, and I want to personally apologise for any inconvenience this has caused. If you have any further concerns, feel free to reach out to this message or via responding to the email we sent earlier and we’ll be happy to help.

Valutata 1 stelle su 5

Out of date products, refused a return and refund.

Recently bought an order of vapes as they were all reduced, I assumed because of the up and coming ban, however, not only was delivery longer than expected, the vapes were out of date, and had absolutely no flavour in them. An absolutely pointless waste of time but how can this company get away with selling products 1-2 years past expiration? Despite contacting about my concerns, it does not fall under their policy to return for a refund. Almost £30 fo nothing. Unfortunately I couldn't post a review without leaving 1 star but it should be 0. Absolute bunch of crooks, buyers beware. I would also like to add that LOV, now want you scroll down several pages for information about expired stock! Does anyon else read pages of info before putting an item in the basket? Maybe the expiry date should be the most important information provided at the top of the page not several pages down!!!! You know it should that's why you've put a clause in to say no return on faulty vapes. I will be reporting to the correct governing body about this.

18 maggio 2025
Non scritta su invito
Logo di Legion Of Vapers

Risposta di Legion Of Vapers

Thank you for your feedback. We’re sorry to hear that you were disappointed with your recent purchase.

To clarify, all 600-puff disposables in our clearance section are clearly marked as expired stock and are sold at a heavily discounted price of 50p to 99p for this reason. This information is clearly stated on the product pages and in our Returns Policy. These items are offered at such a low price to reflect their condition, and are intended for customers who understand and accept that they are sold as-is, without warranty.

We appreciate that the delivery may have taken slightly longer than expected, and we apologise for any inconvenience caused. However, we do work hard to dispatch all orders promptly, and delays are typically due to external courier factors.

We always strive to be transparent and fair with our customers, and we’re genuinely sorry this experience did not meet your expectations. If you would like further assistance please don’t hesitate to contact our team.

Valutata 5 stelle su 5

Reliable, professonal, recommended.

I've been using these guys for a while, the orders are always processed very quickly. Had a problem recently with an order, this was dealt with efficently, very professionally and to my satisfaction. Wouldn't hesitate to recommend.

7 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Above and beyond customer service

Above and beyond customer service

I made a mistake on my order and emailed LOV in the hope that they would be able to change it before it was shipped, at thats exactly what they did. I have been a long time customer of LOV and always have plenty of choice, good stock at very competitive prices and the fastest shipping/delivery

definitely recommended,

David

28 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great service

First time customer - Great value and prompt, efficient service. I'll be sticking with Legion :)

28 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great service and products

I was looking for a supplier of the OXVA e-liquid and LOV had a great offer, purchased and was delivered the next day free. Have put a 2nd order through as received a discount voucher and the offer was still available and a free OXVA Go vape unit, again delivered next day, can’t fault the service, excellent.

27 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Lovely Experience

I was looking to buy a product but was unsure if the item i wanted was what I was looking at. I contacted them and they called me and confirmed it was the product i was looking for. I ordered the item and was delighted. Happy with the product and great Customer service. However the discount code on Boxing day worked then somehow didn't work. I ain't complaining.

27 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

These guys are the best place to order…

These guys are the best place to order from , good deals also they helped me out a lot when 2 disposable vapes tasted burnt they gave me a coupon to re order I appreciate them for doing that for me

29 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Recently discovered this company and…

Recently discovered this company and glad I did, great selection of products at good prices and very fast delivery :) sorry for the spam of orders recently guys I can't help myself!!! 😀 definitely going to be a return customer

13 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

Bought a new mod, which sadly developed a fault on the battery door. Contacted LOV and after confirming the fault, sent me a replacement Mod next day. Yet again, faultless customer service from LOV, it's why I wouldn't use anyone else. Great service, great prices, great choice, nailed it! Thank you 🙏

31 ottobre 2024
Non scritta su invito

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