Legend footwear have always been fantastic whether I have needed to return or keep. Always easy to deal with and great communication. I love my recent pair of vivobarefoot primus flex .
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Really pleased with my new Vivobarefoot shoes for HIIT and strength training. Shoes very comfortable and true to size (room for foot movement) First time buying from Legend Footwear and would defin... Leggi di più
I purchased 2 pairs of Vivobarefoot shoes from them. The price was less than half of what they are on Vivobarefoot's official site, and they had colours of models that are no longer available on th... Leggi di più
The USPS tracking system wasn’t showing that my shoes had shipped so I reached out to customer service and received a reply within an hour! The USPS tracking system must have been down because the Leg... Leggi di più
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Scritti dall'azienda
Legend Footwear is a highly reputable footwear retailer, selling online to thousands of customers worldwide with 30 years of industry experience. All brands we sell are of the highest quality, brand new, and genuinely authentic items. We strive to ensure that each customer interaction is of the highest quality, with experienced experts in every area of the business. We pride ourselves on our dedicated customer support team, who are available 7 days a week to assist with every aspect of your purchase, from placing your order to delivery and returns. With free US delivery and worldwide shipping, it's never been easier to step out in style when shopping with Legend.
Informazioni di contatto
Stati Uniti
- legend-footwear.com
4,7
Eccellente
251 recensioni
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Poor customer service on faulty goods
Having bought a pair of Vivo barefoot shoes (Primus Lite) for strength training, I noticed after 6 wears of less than 30 minutes each, the sole was coming away from the top of the shoe box.
I contacted Legend-Footwear who asked for photos and eventually came back saying there was nothing they could do as it was “general wear and tear and not a manufacturing fault”. Other than the defect, the shoes are in near pristine condition.
Yes they’re cheap by comparison to other places, but they won’t accept responsibility for faulty goods. Don’t take the risk, rather go with Sport Pursuit or similar who have much better customer service.
1 novembre 2025
Non scritta su invito
Risposta di Legend Footwear
Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your frustration and want to clarify the situation.
After thoroughly reviewing your case, our team worked closely with the brand and relevant experts to inspect the issue. It was determined that the issue you’ve described—where the sole is coming away from the top—was not a manufacturing defect, but rather a minor issue that could be easily fixed with shoe adhesive glue. It appears this is more related to usage or storage conditions, and not a fault in the product’s design or construction.
As resellers, we are required to follow the brand’s guidelines and acceptance policies, which is why we were unable to offer a return or replacement in this case. We take all customer concerns seriously, and we do our best to resolve them within the framework set by the brand.
We truly appreciate your feedback, and while we understand this situation wasn’t ideal, we hope this helps clarify our position.
Excellent service and value for money .
Although I returned one item of the two I ordered , I was really really pleased with the price and also the service . The site is easy to use , ordering is very straightforward and delivery very prompt . I'm a very happy customer .
25 ottobre 2025
Quick delivery and fantastic red wing…
Quick delivery and fantastic red wing boots for a fantastic price . Definitely use again 👍
17 ottobre 2025
Great product with really quick service
17 ottobre 2025
I bought these shoes as a gift-…
I bought these shoes as a gift- ordering was simple and delivery was very prompt with good tracking updates provided. All in all a good experience.
17 ottobre 2025
Fantastic customer service and very…
Fantastic customer service and very quick delivery, happy customer!
24 ottobre 2025
always fast delivery and best prices…
always fast delivery and best prices for vivobarefoot shoes. When I had issues with the product or sizing in the past, they were super fast to deal with the return and refund. Always great communication.
23 ottobre 2025
Not a positive experience
I purchased a pair of UGG boots from this shop, and unfortunately they were completely ruined after just two wears. When I reached out to customer service, I was told the damage was considered “normal wear and tear.” I found this response disappointing and unhelpful.Make your own judgement before buying anything from this store.
PS they keep saying it is normal wear and tear. Boots were worn only twice and they are completely ruined. I have another pair of UGG boots that I purchased over 5 years ago from the Ugg store and they look newer than the ones I recently bought from this retailer.
2 ottobre 2025
Risposta di Legend Footwear
Thank you for reaching out and sharing your feedback. We sincerely apologize for any frustration this situation has caused. As a reseller, we ensure that all products we sell are inspected by the brand’s quality control team, who confirm that no manufacturing defects or damage are present at the time of sale.
While we fully understand your concerns, the damage you describe falls under what the brand considers "normal wear and tear," which can occur depending on factors such as storage, exposure to sunlight, or handling during use. These conditions can sometimes lead to wear that may not be immediately noticeable.
We always strive to offer the best customer experience possible, but we are required to follow the brand’s guidelines on returns and product quality assessments. We encourage customers to make their own judgment and ensure that they care for their products according to the manufacturer’s guidelines.
If you have further questions or concerns, feel free to reach out, and we'll be happy to assist in any way we can.
Fast service unfortuntly boots did not…
Fast service unfortuntly boots did not fit but returns were easy and cheap
17 ottobre 2025
quick dispatch....good company
16 ottobre 2025
Very competitive pricing
Very easy to use website and prices are very competitive.
Shipping was very fast and items were exactly as described.
Its a shame there is a price for returns (which I thankfully didn't need to use), but I suppose that is reflected in the lower purchase prices offered!
23 ottobre 2025
Good quality and great price
Beautiful boots...Great reduction and super swift delivery with good updates.
16 ottobre 2025
best shoes and best delivery and…
best shoes and best delivery and efficient customer service
16 ottobre 2025
Was a bit concerned as I didn't know…
Was a bit concerned as I didn't know the company but no need to be, great shoes at a fab price. Super quick postage too.
23 ottobre 2025
Bought some Redwing Boots ,great price…
Bought some Redwing Boots ,great price and straightforward process I will use Legend again .
22 ottobre 2025
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