Legacie Recensioni 

A Company I Would Urge Everyone to Avoid — Even If Promised a 10x Return

I’ve never left TWO negative reviews for the same company in my life — until now.

That should tell you something.

My experience with Legacie has been one of the most frustrating, exhausting, and frankly disheartening customer journeys I’ve ever been through.

Let me break this down:

When I first left a negative review about Legacie, it was due to how poorly their so-called “guaranteed income” investment played out. What was promised to be a smooth, income-generating opportunity quickly became a stressful situation where I felt like I had to fight just to get basic rights respected. Instead of passive income, I felt like I owed them money just to reclaim what was mine.

I eventually walked away from that ordeal and thought I had finally closed the chapter—especially after finishing the 12-month rent assurance period.

Fast forward two years later—yes, two full years—I reached out with a very simple, out-of-the-blue question regarding the insurance on my unit. To my absolute shock, I was told there were two years of unpaid service charges.

This was the first I’d heard of it.

No prior communication. No reminders. No statements. Nothing.

And now? I’m stuck trying to resolve something I was never informed of. The issue is still unresolved as I write this review.

I’ve been speaking with someone new at the company—a block manager—who, to her credit, has been the only decent part of this whole experience. She’s only been with Legacie for about 12 weeks and inherited a mess of an account (mine). She’s shown professionalism, offered a small discount, and genuinely tried to help within her limits. I sincerely appreciate her effort.

But here’s the problem: responses from her side are extremely slow. I’m told the standard is “3 to 5 working days.” That might be acceptable for most cases, but for a customer who has been ignored for two years, I think it’s reasonable to expect a little more urgency.

To be fair, she explained that she’s also waiting on other departments internally, and it’s clear she isn’t getting the support she needs either. This highlights an even deeper issue—systemic dysfunction within the company.

Let me be clear:

This is not about one person.

It’s about a company culture and operational structure that allows customers to go two years without updates, then acts like it’s your fault for not chasing them sooner.

My advice?
No matter what they promise you—even if it sounds like a guaranteed 10x return—run. Don’t walk.
Because trust me, you’ll probably spend 9.5x of that return on stress, frustration, and maybe even medication.

Avoid this company at all costs.

Amazing customer service from Rosanagh and Emily. Answered all my queries they were very helpful.

Please don't bother renting with Legacie, they are the most useless company who couldn't care less about their tenants. Since our move in date almost 12 months ago, we've had issues with leaks in the ceiling, having huge holes cut in the ceiling for months of our tenancy, leaky plaster falling all over the bed, having to have buckets out to catch water falling through the holes. When we moved in they didn't even have the keys ready despite confirming via email they would be there. The internal doors in the flat havent ever been sealed properly, the finishes are shoddy at best. The 'secure' car park we pay for either has a broken gate, or you have to put wellies on to get to your car through the burst water pipe. Trying to get a response from any of the property or lettings managers is like drawing blood from a stone. You wait weeks to get a response, if you don't get completely ignored like we have recently. They don't have any issues sending rent arrears notices though, even when you've paid all your rent on time since you moved in. We've been chasing a satisfactory resolution to our problem for over 7 months now, being told it has been 'passed on to higher management' but then hearing nothing for months. No matter who you ring or email, nobody cares or wants to help. We've been so understanding through this whole issue, its so disappointing to have been treated this way by what's supposed to be a reputable property development company. Any friends of ours who have lived in Legacie developments have the same feedback, so don't waste your time with them 🙂

I was in need of a property quite quickly and was put through to Emily, who got me a viewing quickly and put the property on hold for me immediately when I stated I was happy to rent the property. She was friendly and happy to help. Sophie got me started on my application process and really helped me with my (many) questions and emailing back at a quick pace. I was then handed over to Olivia of the property team who I understand is under a lot of work! She has been friendly regardless of workload and keen to help.

When I encountered some teething issues (as all new tenancy’s do) and rung the Legacie number and was answered quickly by Marie. She was incredibly helpful and reassuring on the phone and on email. I felt/feel I can contact her she would understand my concerns and help as much as she can as quickly as she could.

Overall I have found Legacie are keen to help at all times regardless of the team they are working under. Friendly and supportive! Thankyou guys!

Had such a smooth-sailing, easy moving-in process all thanks to Rachael and Ashley!
I had a short time-frame to move from my previous property and they both ensured I would be able to collect keys and move-into my flat when I needed to. They were so professional and friendly- couldn't recommend them enough!!

Sophie was really helpful, always ready to answer any queries. Thank you!

Rachael & Mike were amazing. Their excellent customer service and great communication really helped speed this whole process up, making it an easy, swift transition. Five stars! 10 out of 10! Brilliant!

We had a bit of trouble at the beginning of our search with a different agent but Rachael came to the rescue and helped get it all sorted really quickly and we didn’t have to move our move in date for which we are very grateful thanks Rachael!!

I collected the keys and sent an email as the window wasn’t opening, there were multiple staines on the walls, problems with hot water. it’s been a month and I have not heard back from investors@ I cannot rent the flat as the issues are related to a new flat and should be addressed now before I can put it on the market. I’m loosing money due to this negligence, emails - no response, phones - nothing. the same company will chase you daily and threat you with all legal actions in case you miss any deadline or payment, so clearly double standards, and a very frustrating experience. The building completion was delayed but that’s okay, while everything else on the buyer’s side had to be done yesterday. The pool is not finished, basically not everything is done, and then there is no communication.

Terrible company

Will take most of your deposit even when you leave the property cleaner than when you arrived! When we moved in, we were only given one key fob to get into the building (ridiculous between two people) and found the other fob under the couch cushions a few weeks later as the cleaners clearly hadn't bothered hoovering under them. Freezer was full of food and badly needed defrosting.

When we lived there, maintenance requests would go ignored often.

Move out report marked the condition of EVERYTHING as 'good'. Despite this, our deposit was taken. Some deductions did not come with invoices, others came with (very overpriced) invoices from a company that, upon looking into this, is owned BY LEGACIE.

Legacie refused to enter into correspondence and took our deposit anyway.

Scam company, don't bother.

Very poor customer service. Very long delays to replies. They are quick to charge for Service charge and ground rent but the Management fee doesn't do justice. I have lost tenants deposit and Legacie didn't do any proper follow up. They don't know how to look after their clients. Just pass the buck to someone else and staff keep changing all the time.

Rachael has been amazing with us throughout the whole process of signing everything off for moving in. The apartment is so nice and she has helped us with all queries and was so fast with getting back to us.

Legacie have been really accommodating with me being a student. The apartment is so lovely and a good price for what you get. They were quick with getting everything sorted and are relatively quick at replying to emails.

I had the pleasure of dealing with Sophie from the admin team during my tenancy application, and I couldn’t be more satisfied with the experience. She was consistently quick to respond to any queries I had, always helpful, and made the whole process much smoother. Sophie was pleasant and approachable, which made communication easy and stress-free. Her professionalism and friendly attitude really stood out. Highly recommend working with her. Thank you, Sophie!

Rosanagh was amazing help through our moving process! She was very reassuring and helpful and had quick responses to any and all queries we had. She made the move stress free and quick whilst also going above and beyond for us. Couldn’t have asked for a better experience as a first time renter!

Rosanagh was a fantastic help, she was very professional and got us into our new apartment as quick as possible. She always responded very fast and helped us through anything we didn’t quite understand.

Thank you to Caitlin Hurst for her limitless patience and help in managing my apartments. She’s an absolute delight to deal with and I highly recommend her. Hold on tight to her, Legacie!

Sophie was great with communicating with us about the flat and answering any questions we had

Quickly got all of my checks done and was ready to move in.

It was great working with Sophie from start to finish. She guided me through the background checks and paperwork process seamlessly. Sophie was always quick to respond to emails and maintained a positive, helpful attitude throughout. The entire experience easy and stress-free. Highly recommend!