Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I have bought a number of items from The Leather Satchel Co and each one has been beautifully made with quality materials and the colours closely match those on the website. In addition I have fou... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I’ve had my patent leather tote for over 10 years now and ruined it by using normal leather polish on it (husbands fault) ,when I reached out for some advice on how to fix it, I received the most i... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My daughter absolutely loves the satchel for her 18th birthday and appreciates all the tweaks you have made to make it perfect for her. It really is a work of art, beautifully made and beautifully pa... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Firstly the service is brilliant, my 1st order was placed in 2021 a Leather Satchel (birthday present) quality like no other. My second order was a made to order A4 Portfolio again The quality is outs... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Artigiano della pelle
  2. Negozio di borse
  3. Negozio di borse e valigie
  4. Negozio di borsette
  5. Pelletteria

Scritti dall'azienda

The Leather Satchel Co. are England's oldest surviving satchel maker. While specialising in classic shapes; such as satchels, music bags and saddlebags; they have a wide diversity of bags from modern cross-body bags, saddlebags and totes.


Informazioni di contatto

5,0

Eccellente

TrustScore 5 su 5

793 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I saw the firm on TV I then decided I…

I saw the firm on TV I then decided I wanted to buy a bag beautiful quality im so very pleased with my purchase

12 aprile 2022
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Dear Kathy, we're so glad you managed to see us on ITV's "Made in Britian" show. It's gives a reall nice summary of what we do, but as you know we do SO much more too!

Thank you for taking the plunge and joining our family of clients, we're really happy you love your bag!

...and also thanks for taking the time to leave such a lovely review!

Valutata 5 stelle su 5

I wish there were 10 stars…

I wish there were 10 stars available-and that still wouldnt be enough! I have owned several Leather satchel Company bags over the years. They are FABULOUS! the look, the quality of craftsmanship and the sheer joy of use is unmatchable. I recieve compliments too! so many folks have asked where I got it! I have no idea how long I will be on this earth but I assure you that everyday that I am -you will find a Leather Satchel company bag on my shoulder! For the happiness I have found in owning one the price is indeed cheap.!

5 aprile 2022
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Dear Gary, thanks so much for taking the time to leave such a wonderful review. We are so lucky to have you as such a valued client of ours!

Valutata 5 stelle su 5

A wonderful experience

A wonderful experience. My bag was custom made and I am very happy with the quality, fast delivery and great communication.

4 dicembre 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Thank you!

We are very happy you found your experience with us to be "Wonderful" and we thank you for taking the time to leave a review, and we look forward to serving you again in the future.

Valutata 5 stelle su 5

lovely festival satchel

Nowadays, branded bags are all over social media, and it has become a status symbol to own one. However, it was not until last year that I stumbled on The Leather Satchel on Instagram. The festival satchel matches not only my body build but most especially my personality. I am an old-school person, and the bag seems to take me back to the past, classic, yet you can use it both for a formal and casual look. The problem was I was debating on what color I should get between Pillarbox Red or Patent Oxblood Red.
Last month, I placed my order, and I was touched by how thoughtful the people were behind this company. First, they emailed me several times to confirm the smallest detail of my order. Then, finally, I received the carefully crafted bag, and I must say, it is lovely—the perfect color, size, and style that suits me. I can't wait to use this for my travels soon. And I'm sure I'll be placing another order from them soon too. Thank you, The Leather Satchel Company.

2 dicembre 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Dear Lady Dianne, thank you so much for taking the time to leave such a detailed review of your experience with our family business.

I'm really glad you enjoyed your experience, we truly really care about all those details, and we are so HAPPY that you think it's LOVELY.

We look forward to making more for you again soon!

...and, "Thank you", LDP!

Valutata 5 stelle su 5

Beautiful workmanship

Beautiful workmanship and quality is second to none. A testament and proof of high standards of British workmanship which I hope Leather Satchel Co will continue to uphold. For those considering a purchase with this company, please do not hesitate. Wide variety of colours( which can make choosing difficult!) and good quality materials. Also, timeless and classic designs which will no doubt stand the test of time. Will be a returning customer!

15 novembre 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Thank you for your lovely review.

Valutata 5 stelle su 5

Wonderful product and good service

Wonderful product and good service. I am so excited about my satchel!! It is amazing. Worth every penny!!

11 novembre 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

We wish we could leave a review for you, because we'd say "Wonderful Customer, very friendly and delightful to deal with, please come back soon!" ;-)

But there's nothing available like that (yet?) so in the meantime... Beate, thank you for taking the time to leave such a lovely review. We really appreciate it.

Valutata 5 stelle su 5

An incredible company

An incredible company. Craftsmanship is superb and the oldest bag we have looks just as good 8 years later as the new music case that arrived today. I am so pleased with it. I asked for a shorter handle, two colours of leather and an inside pocket. No problem, and all completed from scratch in a couple of days. The company are a small family business who go out of their way every time to make sure your bag is just right for you. In the past I have asked for a wider gusset, different colours, and even for one of the styles to be adjusted to fit the back of my daughters wheelchair. All no problem at all for them and such lovely people too. Can’t recommend them highly enough!

1 novembre 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Dear Anne,

What a lovely review...!

Thank you so much for taking the time to detail your experience with our family business. I showed the review to the whole team... everyone was really moved by what you wrote - thank you - it's recognition like this - by lovely people like you - that makes what we do so rewarding and worthwhile!

Again, Thank you.

- Keith and the Team.

Valutata 5 stelle su 5

Perfect Satchels for All Occasions

I bought the Festival Satchel when I was in Liverpool for a conference. Two years later, when a gusset on the strap was loose, Shaun at The Leather Satchel Co responded immediately to organize shipping and a repair. Since my 1st purchase, I have added a 15-inch satchel for work and travel and an 11-inch classic satchel for every day.

The classic look, quality, and function of these beautiful satchels are beyond compare! I receive frequent compliments on my satchels and refer anyone who asks! Thank you Leather Satchel Co. for this wonderful product and excellent customer support!

12 ottobre 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Dear Andrea, we're so glad we had the opportunity to repair your satchel for you after it got damaged! That's what our lifetime repair service is for...

Less Landfill = Greener Products.

Always try to buy products that can be repaired and the maker offers a right of repair and responsibility for doing that and helping you to do that.

We thank you for taking the time to leave such a wonderful review, and that you are slowly replacing your other carry goods with our own! That's just amazing!

Thank you again!

Valutata 5 stelle su 5

What a brilliant company and service

What a fantastic company, product and service I cannot rate it high enough. Had my sporran patent satchel made with a magnetic fastener - it looks amazing and the craftsmanship and quality second to none. From ordering to delivery the whole process was excellent and professional with constant updating emails throughout - 10/10 all the way! Thank you so much The Leather Satchel Co. I’ll highly recommend you to my friends.

27 settembre 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Hi Janet, thanks for your fantastic review! We also wish Trustpilot had a special 6 star rating that users could award to one 'Special' company they love!

Thank you so much for taking the time to share you experience, and we are really proud and feel extra special to have you recommending us to your friends!

Thanks!

Valutata 5 stelle su 5

All I can say is WOW…… I saw this bag…

All I can say is WOW…… I saw this bag and loved it… But there was a few little things I wanted… Shaun was fabulous writing every detail to make my bag extra special for me… nothing was any bother…. From extra length in the strap… compartment inside the bag ( for my fone/keys, to the colour, putting my name on the bag/choice of bucket/clasp!!! And it arrived in lovely box and dust bag…. And earlier than expected….. top class all round!
Couldn’t recommend this company highly enough… and would definitely buy again!!!

Thank you soo much again

22 settembre 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Hi Tess, thank you for taking the time to leave a review of your experience of having a bespoke satche-bag made by us!

We're really happy Shaun was able to help you get exactly what you wanted (he's awesome isn't he?)

We look forward to helping with your next order. :-)

Thank you!

Valutata 5 stelle su 5

The best bag I’ve ever seen

I ordered a satchel from The Leather Satchel Co for university and I have to say this bag surpassed all of my expectations. The leather is beautiful, the stitching flawless, and it’s exactly what I have been looking for for years. I can already tell it’s durable just from wearing it now, but I know of this companies abilities as my mums bought two bags within the past two years.
I’ve never owned a bag like this in my life and I’m just so pleased with it, I can’t wait to buy more in the future.
It’s also worth mentioning that the customer service is amazing. They got back to me very quickly and shipped far quicker than I expected. They were absolutely lovely and so helpful.
I just haven’t got a single bad thing to say!

6 settembre 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Dear Immie, what a lovely review! It's so nice of you to take the time out of your day to share your personal experiences with our little company.

Thank you so much... we hope you continue to love the bag and grow old together! <3

Valutata 5 stelle su 5

Such great team at the Leather Co

Such great team at the Leather Co. Fast, clear and friendly email reply. Satchel arrived yesterday in Holland, carefully wrapped. The colour and quality are wonderful. I am so happy with my purchase! Thanks TLS Co :-)

25 agosto 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Hi Desiree, thanks for your great review! We're so happy that you're so Happy with your purchase and hopefully we can make you happy again if you ever need another bag!

Valutata 5 stelle su 5

Fantastic quality bags and outstanding after care service

I can't rate the company highly enough.They deserve 5+ stars!The craftmanship of the bags and the after sales service are excellent.I bought my daughter a large satchel in 2013 and it's still going strong.I have contacted them on 3 occasions for minor repairs (thread starting to unravel twice and a stud coming apart once) and each time they have arranged pick up and delivery of the bag and the repair has been done very quickly and the bag returned.They do not charge for this as the bags have a lifetime guarantee.How good is that?

20 agosto 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Hi Ailsa,

We're so glad you love our bags. We think everything we create should be made to last as long as possible, that why we're happy to repair our bags whenever we get the opportunity. The last thing our planet needs is more landfill, right?

Thanks for taking the time to leave a lovely review.

Valutata 5 stelle su 5

Fantastic personal service and the most…

Fantastic personal service and the most beautiful, well made products. Can’t fault it at all! Super highly recommended to absolutely everyone!!! A product for life as well. Everyone should have one!

18 agosto 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Dear Lucy,

We agree with you.... everyone should have one of our bags! -- although that would cause the problem of us being unable to keep up with demand. :-) Still as along as everyone is a lovely and supportive as you we are sure they wont mind waiting!

Thank you so much for taking the time to write such a lovely review. We really appreciate your feedback and support.

Again, "Thank You".

Valutata 5 stelle su 5

Good Old Fashioned Customer Service (and a great product!)

I'm absolutely delighted with my purchase. I wanted a bespoke item and Shaun was really very helpful and the bag has turned out even better than I had hoped. It arrived today, ahead of schedule, beautifully packaged.

An excellent company to deal with - great product and good old fashioned customer service. Thank you.

2 agosto 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Hi Sue, we're delighted that you're delighted!

I'll pass the lovely words on to Shaun, know he loves being recognised for all the hardware he puts in.

We're really thankful for you taking the time to leave such a lovely review and that you had a wonderful experience I am sure other people will be able to benefit from you sharing your experience.

Thank you.

Valutata 5 stelle su 5

Amazing products and fantastic service

Absolutely fantastic service and beautiful quality products. Beautifully hand crafted leather products which are personalised with loving care. The customer service is second to none. They genuinely care about their customers and their needs. Thank you and I will definitely purchase from them again.

1 agosto 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Hi Irene, thank you so much for taking the time to leave such a lovely review. We're thrilled you love our hand-crafted products and it's really nice that you noticed how much we care and pride ourselves in looking after your needs.

Thank you, and we look forward to the opportunity to help you again in the future. :)

Valutata 5 stelle su 5

Excellent

Very friendly, excellent and proficient service. They made a beautiful satchel and I am so happy with it. They were always helpful and print to reply to any questions I had

22 luglio 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Hi Aodhbha, thank you for your lovely review. We're really delighted you areso happy with the satchel we made for you. if you ever need any more help, then you know we are always happy to help. Thank you.

Valutata 5 stelle su 5

Great Firm !

Great Firm !! Really helped me with fitting a key ring to my Satchel I bought earlier this year . Helpful and considerate . It’s one of those online company’s you can trust .
Thanks so much

27 giugno 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Hi Trevor,

Thanks for leaving such a loverly review. We're so happy we where able to help you get the 'keyring loop' fitted to your bag.

Thank you.

Valutata 5 stelle su 5

The only place to buy satchels from.

Fantastic product, beautifully made. I love my new satchel. I needed the bag in a hurry and the company very kindly met my delivery date.
I could not be more pleases, thank you.

22 giugno 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Diana, thank you for a lovely review. We're always happy to expedite orders for those special occasions! We're very pleased your pleased too :-)

Valutata 5 stelle su 5

Wow!

Wow!
Ordered a 14in custom satchel and I am delighted with it. From the initial email to the delivery has been flawless. The craftsmanship rivals and in my opinion betters a lot of high end handbag designers. The quality, the attention to detail and the help I received in every request I had or altered was superb. Great experience. Thank you

21 giugno 2021
Non scritta su invito
Logo di The Leather Satchel Co.

Risposta di The Leather Satchel Co.

Hey DD, Flawless is a truly humbling compliment.

Thank you.

We're so happy we delivered on so many values that are important to you: Craftsmanship, Value (better than high-end designers?) Quality, Detail, Help and Support.

That's our goal - to meet (and hopefully exceed) the ethics and values that our lovely clients hold dear to them - and for us to match your values so well it seems to us that we exist for you. 😃🤗💞

So... thank you for giving us purpose.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più