LeasePlan UK  Recensioni 3.447

Absolutely nightmare of a company!
My husband had his work van written off whilst it was parked up on the street. It has been weeks back and forth between him and the insurance company. The insurance finally sorted out settlement amd all they need to send the money over to leaseplan is a coply of the v5 front page qr code so they can verify the van. However leaseplan are just being incredibly unhelpful and refuse to send it over! The insurance company are ringing up daily asking for it so they can settle this claim once for all. In the meantime the hire van from the insurance company gave has been taken away almost 2 weeks now! My husband is having to hire a van out of his own money. And he is trying to work everyday whilst trying to chase leaseplan all day for a copy of this v5. He has been told multiple things by different people. In the beginning he was told there was no one he could contact via phone and had to just email but he was getting no response! Today he has been told that it can take weeks for them to get hold of the v5 front page. Which to me sounds really dodgy! Why do they not have access to the v5? All the time this claim goes unsettled my husband cant get finance on another van for work. Honestly do not go with this company. Everything is fine until something goes wrong and they are useless it seems to me!

I leased my car via Nationwide Vehicle Rentals who signed me up to LeasePlan.
Apparently now they have been taken over by #Ayvens.
I am trying to exercise my rights contained within my contract to terminate my lease 1 month early.
I have been refused this by LeasePlan because they are introducing a new system.
#Nationwide Vehicle Rentals have totally wiped out there hands of any assistance.
I cannot understand why this can not be sorted , it is not my fault they are upgrading there system.
The customer services department don’t even respond to registered logged complaints

After having a leased vehicle for 3years and completed paying more than half agreement value, I decided to utilise the early termination clause which allows me to return the vehicle without incurring any further charges other than the excess mileage fee.
However, a day after the vehicle was collected, LeasePlan decided to collect another month's rental payment.
I have found that LeasePlan will chase incessantly for the excess mileage fee but although I have chased their customer service by raising cases and contacting their customer service by phone over the course of 5 weeks, I have since received no correspondence or response to my cases other than an automated email.
I am now planning to take my case to the Financial Ombudsman Service to get my money back for the extra month rental payment taken by LeasePlan.
My advice to anyone considering using LeasePlan is to think about the service you expect after you abide by the contract you sign with this company.

No zero star options so they get one by default
Ordered in October and they told me after several weeks that the charger i had ordered with the car was not an option so they cancelled the quote and i had to re-submit. I ordered the same vehicle plus the charger they now offered and was informed by the supplier that I am entitled to a free charger, so i called Ayvens and asked if i could cancel the charger component and they said yes, we will cancel your quote and you can re-submit again. Two months later the quote has still not been cancelled (which they can clearly do with ease as they did it themselves previously) and the car is due to be delivered in the next 4 weeks, still with the original charger. i will pay over £1000 (retail price is a mere £639 so why are they charging a premium for it of more than 50%?) for a charger that i have tried to cancel during my lease. I dread how the experience will pan out over my 4 year lease period

UPDATED REVIEW
Ayvens/Leaseplan have managed to cancel my order and i need to re-submit now, unfortunately the spec of the car has changed with Volkswagen supplying a free upgrade as they rationalise the model range. So, now I find that Leaseplan/Ayvens want to charge me more than the original price because of the upgrade that i didnt ask for, even though Johnson's, the supplier (who have been great) tell me that the price has actually gone down. In summary
1. I actually get to remove the charger from the order
2. Because of the production delay, the car has been built to a higher spec and lower price by Volkswagen without me asking for that (I could only do that through Ayvens)
3. Ayvens have requoted a higher price, based on the upgrade which was coming for free anyway and they haven't been involved in obtaining that for me
4. Had Ayvens dealt with my query promptly, i would have been re-quoted for the removal of the charger option before the car was built and a lower monthly price would have been set and the upgrade would have been applied without further charge
5. Ayvens now want more money than ever for an order that has actually reduced in value.
6. Right now, there is a built car sitting in the docks that Ayvens will want me to start paying for when it is delivered to the vehicle supplier, but for which there is no order in place and I will likely be forced to pay the higher price to avoid legal action. I actually feel quite sick after all this and wish I never heard of them.

I had this car 2 years ago and during week 1 a braking fault happened and the infotainment system goes off about 3 times a week I've taken it to Volkswagen 7 times and the outcome is no faults have flagged up in the cars memory,the brakes jam on with no warning or anything in front or behind the car,you've got no phone no sat nav no radio this car was sold to me faulty now I'm being told it is my phone that's causing the issues and not to use it,this is my second phone which is a Samsung and my previous phone was an iPhone,2 of the biggest phone manufactures in the world.Leaseplan do not want to know and they have also told me that the infotainment system not working is not classed as a fault for the day to day running of the car.BVLRA are not interested either this is because the motor companies invest in them so not interested in the consumer.So now it looks like legal action.

Absolutely shocking service from LeasePlan. There was zero communication throughout my entire experience. I repeatedly chased this company via phone and email — over 10 times — trying to sort a simple mileage increase, and got nowhere.

Things got so bad, I ended up returning the vehicle early just to get this horrible company out of my life. And now, after the car has been returned, I’m being pestered for a payment that isn’t due — despite also receiving an email saying I’m owed a refund of over £300 because I paid for a month I didn’t even have the car.

Which is it?

LeasePlan is an absolute joke. The worst customer service I’ve ever experienced with any company. Do yourself a favour and avoid at all costs.

Me again!!!! Avoid this company at all costs honestly they are beyond a joke.
They can’t get anything right. Just get passed to different teams and then the whole process starts again. I’ve got several ongoing complaints too long to explain, But basically due to there incompetence I no longer have a business. I’m trying to come out of contract early . I haven’t seen our van since the 31st of Jan because it needed to go to a main dealer garage.i don’t even know where it is . It took 8 weeks to get put into a competent garage, it’s already been to 2 , with the work done in 24hrs, over 2 months without a vehicle for simple repairs , which is an absolute joke in its self.
Received a invoice tonight for 7k no other information just pay 7k
I haven’t got 7p let alone 7k. This company is border line fraudulent. If your stupid enough to choose this company don’t under any circumstances opt for their service package its a complete rip off . Unless of course you’re happy to wait 2 months for simple repairs. All I hear is ‘this has been escalated to another team’ must be 20 different teams. After 6 months plus of sending complaints through the proper channels I’ve had ONE phone call in response. Now a ridiculous bill with no explanation.
AVOID!!!

This company have dreadful customer service. It took weeks to get hold of them when we needed their support and from that point on we’ve had no empathy or real help through the situation which has caused us huge amount of stress and anxiety.
Do not lease with this company, absolute nightmare.

Should be renamed FleecePlan UK
My lease on my EV is due to end in November.
If they were to buy 12 months tax today it would cost £0 and will cover the whole of my lease and up to March 2026
Instead they are taxing on 1st April which will cost nearly £200 and they are passing this onto their customers.
The process of taxing the car is very simple but they refuse to do it.

I returned a leased car 6 months ago in immaculate condition. I heard nothing from Leaseplan until I received a legal letter to claim an outstanding debt of c.£200 - an amount for which Ive never had an invoice. When I asked Leaseplan what it was for, they claimed a missing compressor and tyre sealant and sent an inspection report. Their logistics company, BCA, sends someone who stinks of beer to your house to collect the car, and it's then driven by them miles to one of their centres where it is eventually inspected. Anything could happen to your vehicle in between times, and the cost would be down to you - make sure if you have leased a car with this company you take all your photos on receipt of the vehicle and before they drive it away—appalling company. They will take money from you without evidence any which way.

If you’re looking to lease a car I’d swerve this company. They take unauthorised payments for things they have no right to take. Luckily we are rid of them this year. Leased previously with no problems. They’re hard to contact so that in itself tells a story. Companies make commission from the cars being leased you then get handed over to a “finance company” that act unprofessionally and borderline illegally. Located my account as below but haven’t called me when my number is available to them and cite they’ve requested more information from trust pilot when I’ve received none of these. Have emailed them this year so strange they’ve received no emails since August 2024 they’ve still not updated my account with the increased mileage I paid more for.

Had a vehicle on Finance for 5 years, paid on time, serviced every year, paid for repairs, then slammed with a £1,000 bill once returned due to 'scratches' on the vehicle - disgusting treatment for honest, hard working people - Avoid using Leaseplan at all costs - they'll rip you off! Had a response from Leaseplan, stating they follow BVRLA rules! You’d expect a few scratches after a five year period! Shocking service! Managed to find the car for sale, doubled their money overnight! Hope they sleep at night

AVOID AT ALL COSTS
App doesn't work, zero customer service skills and to top it off I was stopped by the police as my road tax had not been paid by LeasePlan, when I called to tell them this they said they would sort it right away by paying the road tax. I lodged a compliant and they replied 5 days later ( you're not aloud to speak to anyone on the phone in regard to complaints) admitting it was their error and offering me £100 Starbucks voucher! For company that has incurred me to be driving illegally with no road tax and therefore invalid insurance this is a joke. I have since replied and I have heard nothing, I am now into my 3rd week of waiting for a resolve!

I've been with leaseplan for a few years now but my experience this time was very disappointing, car arrived dirty scuff marks inside and outside of the car, i paid £30 for a valet on my returning vehicle which looked in better condition than my new car, keep getting invoices for excess road tax on a vehicle which I don't have anymore, very poor service

Off hired a useless Range Rover early as wanted something else. Told by Leaseplan nothing else to pay now they chase for money. Dealing with one person who admits they've made errors but they still automate threats to you regards payments, avoid at all costs customer service is none existent they have no idea what they are doing.

The worst company ever! Do not use. They are utterly useless. Booked me in for a car MOT, told me the wrong date and the car garage was shut for another week. Shocking customer service. Jennifer was incredibly rude and had a seriously bad attitude, raising her voice to me. Kieran seemed helpful but in the end actually did nothing. Not the first issue I’ve had with them. Can’t wait to be out of contract with them. Will never use them again. Need staff training.

Fantastic empathy and understanding
with a human touch; full praise to Natasha who is a credit to the organisation

This is my second review. My lease car was a total loss in October 24 and as instructed I continued to pay my monthly payments. In December 24 I received a refund invoice which should have been paid after completing my contract. This was never paid, I have sent numerous emails and made numerous calls. Lots of delay and empty promises and a new invoice number given to me saying that my money has been set against it. Despite asking what this invoice is for I have yet to find out!!. On Wednesday I made yet another call and was promised that a manager was dealing with my case and would definitely email for an update yesterday. Obviously as usual with this company I have had no email. I’ve asked to speak to accounts but apparently that’s not possible, I’ve asked for a document with all my transactions on but have still not had this information. Appalling customer service. Lots of reassurance that they are dealing with your query but absolutely no action. The insurance company paid out in November so what is the delay for. A report to the FCA is the only thing I feel I can do now. Just what you need after the stress of a bad frightening accident!!

The company made a huge error but a service agent called Ahmen Ibrahim took care of everything. He treated me like a person instead of a number and I cannot describe how much I appreciated that

Leaseplan have since replied, let me be very clear, I was very happy with Ahmed. The company Leaseplan is the worst I have ever had to deal with, over the last 7 years they have repeatedly made terrible mistakes, taking money when they shouldn't, charging admin fees up to 90% of the cost of a transaction, £16.50 fine, £15 admin fee and many other examples. The communication from them is awful, their lack of care for their solo purchase customers is shockingly bad, nobody above customer service had a working phone, it's all emails with very very long gaps between responses. I'm 41, self employed and have spent 12 years dealing with the NHS, social services about family members, so take me very seriously when I tell you that Leaseplan is by FAR the worst company/organisation i have EVER had to deal with.

Disgraceful company, avoid at all costs!

I’ve never known a company to show so much compassion and understanding as LeasePlan, they have been so considerate, caring and patient. I lost both my parents within 8weeks of each other and was experiencing a lot of distress and financial mess and LeasePlan were so understanding , I can not thank them enough!