Lawrence Rand Estate Agents Recensioni 44

Great team at Lawrence Rand, including: Abdi, Paul, Graham & Jessica (hopefully I have remembered everyone!). Very attentive and had my best interests at heart. As this sale was as a result of my husband passing, they were also very sensitive of that situation. Would not hesitate to use them again! Thanks for all the help & support guys!

Please avoid this company like the plague.
They will scam you !

I would like to thank the team (Paul, Jess and Amelia) for their excellent support during my property purchase. From the first viewing through to completion, the process was handled in a very professional and helpful manner.
The team was always responsive, friendly, and willing to assist with any questions or updates along the way. Their clear communication and coordination between all parties helped keep everything moving smoothly, which made the whole experience far less stressful.
I really appreciate the effort and dedication shown throughout the process, and I’m very grateful for the support in helping me secure my new property. I would happily recommend the agency to anyone looking to buy a home.

The team at Lawrence Rand have been so helpful and transparent in helping me understand what is needed as a new landlord. Finding me a tenant so quickly and making the whole process smooth, Mandeep and the whole team have been lovely to work with.

Lawrence Rand are a fantastic agency! Sarah in particular is always incredibly helpful and responsive to any requests I have as a tenant - they are resolved quickly with excellent communication by Sarah. Thank you for all that you do and for providing a best in class service.

Really good experience with Lawrence Rand. Graham was very friendly and supportive, and communication was clear from start to finish. Recommended.

I used Lawrence Rand to rent out my property and was happy to instruct them as agents to sell it. They gave me an honest assessment of the property market in the area and the price I could expect to achieve for my 2 bedroom maisonette. They actively marketed the property and within a couple of weeks I had an offer. Unfortunately the buyer pulled out but within a week Lawrence Rand found me another buyer and this sale was successful. Overall I had a good experience with this Estate Agent and would recommend them.

I represent the landlord/owner of a property which has been let for several years to a third party tenant.
Throughout that time my agent has been Lawrence Rand and I have found every member of staff, with whom I have dealt, thoroughly professional, very knowledgeable and extremely efficient.
This applies to every area of our relationship eg. finding/vetting appropriate tenants, contact negotiation, tenancy renewal and most recently, insurance claim handling.
Re our recent insurance claim, a special mention must go to Sarah Mustoe, who went the extra mile to ensure our tenants were well looked after and who procured a swift and satisfactory settlement from insurers on the owners behalf.

Recently sold with Lawrence rand it wasnt as smooth sailing as hope but with the help from Jessica it worked out in the end. Jessica was very helpful and always easy to get hold off. Thank you jess.

Highly recommend Lawrence Rand very professional and helpful

8 Jan 2026
I won't update a third time to the shifting sands of LR's many repeated reply revisions and updates, however I would note that veracity and aggressive denial have been a further issues.
EVERYTHING I say below is 100% true...and even then is not the whole story of our experiences. It is certainly not the case that everything written by LR in response is true.
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We had a really poor experience with Lawrence Rand in Ruislip Manor, selling a house as part of the administration of our mum's estate. I give just a flavour here. The nature of offers was misrepresented, it seemed clear afterwards with the motivation to maximise agency fees rather than serve our interests. For example, a real cash offer was advised against whilst an offer from another agency client was strongly promoted...despite being well below the agent's own suggested baseline price...as akin to a cash offer and a near guaranteed 6 week completion. Most concerningly, when the potential buyer had their own sale fall through, who'd instructed the same agency, this was actively hidden from us for several weeks, presumably to keep the double commission in play. Our repeated enquiries about what was happening during that period were just ignored.
With all trust lost, the agency management was then verging on aggressive in trying to keep hold of the business, with their idea of complaint handling being eg for the owner / manager to turn up physically at our home, explicitly against our expressed wishes, to try to 'talk us round'. But there really could be no "resolution" to the type of behaviour we'd experienced, as against more basic 'poor performance.

Our eventual buyer had their own separate poor experiences with Lawrence Rand, themselves moving to a new agency (Gibbs Gillespie) and describing the difference compared to Lawrence Rand as "like night and day".
Other issues for us included the agency refusing to remove the property from the company website, long after we asked for this and had ended the contract...and similarly leaving their sign up many weeks after we'd asked it to be removed, for advertising.
After around 8 months we concluded the sale entirely through our own efforts and engaging directly with our buyer, having sacked the agency months previously, though the agency still insisted on their full fee, from a residual contractual clause, despite their behaviours and doing little. We'd not had touch with the agency for months, then they emailed us even on Christmas Day pressing for their full fee after we ourselves, acting alone, finally concluded a sale. Money remained their sole concern. Business ethics and moral principles don't feature. Even our buyer said "they don't deserve a penny". But really for us it was more the principles of dealing with an agency which, for us, exemplifid the worst practices of the sector. Initially slick, but OMG we hugely regretted going with them.

My experience with Lawrence Rand has been terrible from beginning to end. The property had multiple serious issues that were ignored, including a gas oven that was never connected and posed a live gas risk, confirmed by a gas engineer who had to remove it immediately. The gas safety certificate they provided didn’t even include the oven, a veryshocking and dangerous omission. Throughout the tenancy, I was given misleading and false information. When I questioned this, instead of correcting their mistakes, they tried to twist the situation and later accused me of being “rude” simply for following up on issues they already knew about. Emails were ignored, important details were hidden, and I repeatedly felt they were not being honest or transparent.
Other problems, like a blown window, woodlice, and unsafe stairs, were brushed aside, and it became clear they were more interested in protecting the landlord’s costs than fulfilling their legal responsibilities or ensuring our safety.
I’ve had to involve a solicitor because of the level of negligence, dishonesty, and stress caused. I would never recommend Lawrence Rand to anyone

Hello, just reading Lawrence Rands response. Thank you for your response. I am disappointed to see your claim that you have “no record” of any reports or correspondence, as this does not reflect the experience I had. All of the issues mentioned in my review were raised repeatedly during the tenancy, and your team responded to many of them at the time. There were ongoing safety concerns, incomplete works, and significant communication gaps that were fully documented in email trails with your office. To now suggest that my tenancy cannot be verified is misleading and does not align with the history of contact I had with your staff. If you are genuinely committed to investigating, the full record of these matters already exists within your system. For the record, please also provide the correct contact email or phone number you expect me to use, as this was not included in your reply.

Our experience with Lawrance and Rand started off on a very disappointing note. One of their staff members, Mr. Graham, was extremely rude and dismissive. As tenants, we were made to feel like we didn’t matter, and it was clear he had no interest in helping us or addressing our concerns. His attitude made the entire renting experience unnecessarily stressful in the beginning.

However, everything changed when Ms. Sarah took over the management of our flat. She has been nothing short of amazing — truly an angel. From the moment she stepped in, she handled every issue with genuine care and urgency, as if it were her own home. With the help of our flat owner, she ensured that all our problems were resolved quickly and professionally. Her communication, compassion, and efficiency restored our faith in the agency.

We also want to give a big thank you to Chloe, who, along with Sarah, has been incredibly supportive and helpful throughout our tenancy.

We feel genuinely blessed to have had Sarah after Laura Butler looking after us. They are the reason we would consider dealing with Lawrance and Rand again in the future.

If someone really needs to sort out their problems quickly and professionally, we highly recommend reaching out to Sarah at Lawrance and Rand Estate Agents.

This agency shows little to no regard for either landlords or tenants. Communication is non-existent, and the owner outright refused to speak with me when I raised concerns. Their service is poor across the board — except, of course, when it comes to issuing invoices, which they manage with surprising efficiency.
There is no communication inside the agency. Apparently different departments do not talk to each other in 800 sq. ft. Ridiculous. The only person very helpful was the Sales Director which I know since 2020. The owner, facing an issue with shared responsibility even refused to talk to me.
I am now left with legal letters for bills not paid, inspections from TV-licence, collecting agents knocking on the door asking to enter in my property. Awful. Given 5 days notice before ending the tenancy, and this was indeed partly my fault, the only concern of the agency was to raise the invoice for their commissions instead of supporting with the inventory and explaining the best practice.

I strongly recommend avoiding this agency. There are several others in the area that offer far better service and professionalism.

For anyone will ready the answer from the Agents, please put yourself in the customer shoes and judge whether this has been a customer focused approach instead of a company-centric cash generating business ignoring the person who actually provided them business.

I regretfully feel that we made the wrong decision in appointing this real estate agent. While they said all the right things to secure our business, such as promising, "If I don't sell it within 2-3 weeks, I am not doing my job," and saying it was very possible we could have it settled by January, the reality did not match the promises. It took nearly seven weeks to receive the first of two offers, and several more weeks for any real action from the buyers. We were well into March before we exchanged and completed.

From the start, their communication was poor. Although initially fine with me, it felt that as a female, they consistently directed communication to my husband, despite him telling them on two separate occasions to speak to me. Apparently, this is due to a system error where they call the first contact—a system I would suggest they fix. This behavior only changed after his intervention. Additionally, the frequency of communication while the property was on the market was irregular at best.

While their in-house progressor seemed largely on it and did a good job chasing the buyers, their solicitor, their lender, and the estate agent acting for the buyers' buyers on the property they had for sale, they only really got in contact once I had nudged them several weeks after accepting the offer to find out the status. It was our conveyancer who was able to dig a bit deeper and find out what was really going on on the buyer's side and where things were getting stuck. Additionally, we were told by the estate agent that the buyers were chain-free, which turned out not to be the case, and the buyers also failed to disclose that they had a lease requiring extension—something that we feel should have come out during due diligence.

The pre-sales service was promising, but the after-sales service did not live up to expectations. I considered appointing a second agent several times but went against my better judgment. I can only hope that potential buyers receive better service, but I am not confident in that. In short, we would not use them again.

Thank you Mandy for the very good job over the last few years: from letting my property...in no time, to the assistance given to me over the last few years.

Very knowledgeable, professional, caring.

I rented a new apartment through Lawrence rand, the process was stress free and I had the pleasure of working with Mandeep during process who made it easy. She was very accommodating, understanding

I never give 1 star every I was look to rant property from them but I they took 400pouds for secure deposit we give all perform they ask and after they are tell out guarantor to give his online banking and HMRC access they are totally lied every single calls we provide them a payslips ,bank statements,passport,everything but they just forcing us to give all our personal access so please don’t trust them they are saying it’s secure but who knows what happens someone uses your data and now you can’t trust anyone now days bank says don’t give your OTP to anyone and this people they ask you to give full online banking access and HMRC access.jayne neill and her Manager they both are forced us to give details and when we told them we can give all documents you need but we refused to give online banking access so they declined our application and they took our deposit now they are refusing to give money back as well I was renting property from 15 years and not any agency ask your online access so be careful with this guys you can’t trust to spend your money. She is so nice on fist meeting but after in every call she is saying this is ok everything is fine and then 2 days she will not contact you after she come back and say I need this and that after confirming everything done she needs only banking access.simple thing if you want to check our earnings that one you can check with our payslip and in bank statements you don’t need online banking access whatever you want this is all in this document.so guys there is lots of other agencies in uk you can go but don’t give your account details or HMRC details to anyone you don’t know how they are using your information. They will try to convince that it’s secure but you don’t know the third party when something happens no one will take responsibility everything will come to you on your behalf so be careful.

This was my 3rd time using Lawrence Rand and just like the fist two times they were professional, friendly and helpful. Paul and Jess in particular both went the extra mile to get my flat sold and get me moved in to the new one before Christmas. I will definitely use Lawrence Rand Ruislip Manor again.

Mandy, Graham and Danny at the Ruislip branch found us good tenants and helped us to rent 2 of our properties very quickly.
I found them friendly, professional and easy to work with and very quick to respond to all of my queries.
Also thanks to Hannah for sending accurate invoices on time.
I definitely recommend Mandy and the team.
Yes Hannah was also very helpful and answered all my queries promptly Thanks again