Lavechic 

Risposta di Lavechic

26 mar 2026

Dear Customer, we sincerely apologize for the negative experience you have encountered. We take your feedback very seriously. To help resolve your issue as quickly as possible, please provide your order number; we will immediately assign a dedicated customer service representative to follow up and provide you with a clear resolution within 24 hours.
Additionally, we are actively working to address the shortcomings regarding our lack of phone support. We will be introducing multiple communication channels in the near future to ensure that no customer inquiries go overlooked. Your satisfaction is the driving force behind our continuous improvement; we look forward to receiving your order number so that we may do our utmost to make amends for this error.

Risposta di Lavechic

10 feb 2026

We are very sorry for your unpleasant shopping experience. Please calm down. We will definitely investigate the quality issues and discrepancies between the product and the description you reported seriously. Please provide your order number so we can verify it immediately. If the situation is true, we will handle it properly according to our after-sales policy, providing a refund or compensation as appropriate. We will ensure you do not suffer any loss and hope to regain your trust in us.

Risposta di Lavechic

4 gen 2026

We are truly sorry for giving you such a terrible shopping experience 😣. We are deeply remorseful for the quality and sizing issues you mentioned. Please contact us via customer service at info@lavechic.com. We will process your refund or exchange as soon as possible and will also prepare an additional coupon for you as an apology. We are always committed to providing high-quality products and services, and we will take this mistake seriously and improve upon it. We sincerely hope to gain your understanding and hope to have the opportunity to regain your trust in the future 🥺.

Risposta di Lavechic

25 dic 2025

Hello, we are very sorry to have disappointed you. We have received your feedback and take all the issues you mentioned very seriously. To resolve this issue more thoroughly, please contact us at info@lavechic.com. We will provide you with dedicated customer support.

Risposta di Lavechic

23 dic 2025

Dear Ms./Mr. Imbroggioni,

We are deeply shocked and sorry to see your one-star review and such feedback. This is absolutely not the shopping experience we wanted to provide.

We absolutely value the trust of every customer and are by no means "scammers." Your experience is very important to us, and we urgently need to understand the specific circumstances to verify and resolve your issue.

To handle your problem efficiently and properly, we have contacted you via private message. Please provide your order information at your convenience. Alternatively, you can send detailed information directly to our customer service email: info@lavechic.com, and a dedicated person will follow up with you immediately.

We sincerely apologize again for the unpleasant experience this has caused you. We look forward to the opportunity to rectify the situation for you.

Risposta di Lavechic

5 dic 2025

Thank you for providing feedback on your shopping issue. We sincerely apologize for your disappointment and anger regarding the significant discrepancy between the received product and the image, the material, and the return policy; this is entirely outside our expected service standards. To verify and process this order for you immediately, please send your order number and relevant photos to our customer service email address: info@lavechic.com. We will arrange for an after-sales specialist to prioritize your return and refund, and do our utmost to resolve this unpleasant shopping experience for you.

Risposta di Lavechic

3 dic 2025

Thank you for your feedback. We sincerely apologize for any inconvenience caused by the logistics delay. To ensure efficient processing, please send your order details to our customer service email address: info@lavechic.com. We will prioritize your request and resolve the issue as soon as possible.

Risposta di Lavechic

11 nov 2025

We are very sorry for the unpleasant experience 😔. We have received your feedback and will immediately verify the details of your order. We are deeply sorry for the error in the shipment.

To make up for the inconvenience caused, we will offer you [specific compensation measures, such as refund, exchange, coupons, etc.]. We will strengthen the management and review of the shipping process to prevent similar issues from happening again. If you have any other needs or ideas, please feel free to contact us, and we will do our best to resolve them for you.

Risposta di Lavechic

4 nov 2025

Dear customer, we are very sorry for the terrible experience. We acknowledge that there were many errors in our service, causing you to wait a long time and receiving a product that did not match the pictures. Your feedback is very important to us. We have received your refund request and will verify and process it as soon as possible. At the same time, we will strengthen our internal management, optimize our processes, and improve product quality and delivery efficiency to regain your trust. We hope to receive your understanding.

Risposta di Lavechic

31 ott 2025

Hello, we sincerely apologize for your unpleasant shopping experience. Regarding the shipping time issue you reported, we are optimizing our logistics partnerships and delivery processes, and will shorten shipping times and accurately mark estimated delivery times in the future. We take the missing belt for the dress very seriously. Please contact us at info@lavechic.com and provide your order information; our customer service team will handle it promptly. Regarding the unclear return process, we have optimized our website, simplified the operation, and added guide videos and text instructions to the Help Center. We apologize again and look forward to communicating with you via email. We will do our best to make amends and regain your trust.

Risposta di Lavechic

29 ott 2025

Dear customer, we are extremely sorry for your unpleasant shopping experience. We have received your feedback, and sending the wrong item was a serious mistake on our part. We will compensate you for the €56 you paid with an equivalent coupon, making it easier for you to purchase your desired items next time. Please keep the unsatisfactory item you received; we will handle it according to your wishes. We hope this will restore your trust. Please contact us if you have any questions.

Risposta di Lavechic

29 ott 2025

Dear Customer: We are very sorry for the unpleasant shopping experience you had. We have received your feedback, including the poor quality of the received dress, the incorrect size, and the inability to return it at this time. We sincerely apologize. Please rest assured that we will handle your issue immediately and provide you with a satisfactory solution. We will also strengthen our quality control of products and the size verification process before shipment to prevent similar problems from happening again. If you have any further questions or needs, please feel free to contact us. We sincerely apologize again for the inconvenience caused and thank you for pointing out our problem.