I spent 130 on servises, they lost my suit trousers, pyjama bottoms, some stuff came back unclean, told me it was my fault, could make the driver understand, they told me it was my fault, they don't e... Leggi di più
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Scopri cosa dicono le persone
Used City Laundry App service while staying in a hotel in London. Picked up at short notice by 1pm and returned at 6pm same day. Laundry perfectly cleaned, dried and folded. Staff allowed me to pay... Leggi di più
Returned a wash with black dye leaked all over it then said they wouldn’t talk to me because the care labels didn’t match the service (they did) before arranging the items to be picked up & re cleaned... Leggi di più
You will be OVERCHARGED and sold a service you did not ask for. Shirts returned with stains on the collars and cuffs and frequent late deliveries. I would AVOID using laundrapp at all costs. It is... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Laundrapp is the UK’s leading online laundry and dry cleaning service, offering unparalleled levels of quality cleaning right across London and in 16 towns and cities in England and Scotland. Our top laundry service replaces the need for using your local laundrette or dry cleaner and offers a quick and convenient pick-up service direct from your home. Our free, award-winning app is available on both iOS and Android devices, however, you can also place your order online through our website.
Informazioni di contatto
Inc Spaces, 107 Leadenhall Street , EC3A 4AF, London, Regno Unito
- 020 4538 8548
- customercare@laundrapp.com
- laundrapp.com
2,5
Scarso
2390 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
DO NOT USE
DO NOT USE - They have been incompetent on not delivering on time, but most importantly THEY HAVE NOT DELIVERED ALL THE ITEMS. A LOT OF EXPENSIVE STUFF HAS BEEN LOST AND WE ARE CLAIMING FOR A REFUND.
DO NOT USE.
11 settembre 2020
Non scritta su invito
Risposta di Laundrapp
Hello Marta,
Thank you for your feedback.
We sincerely apologise for the negative experience you have had with the service. We certainly want to address this issue as soon as possible so it would be great if you can contact our customer care team at info@laundrapp.com and we will make sure that this is investigated.
Kind regards,
The Laundrapp Team
Dreadful service
Dreadful service. Arrangement was 5-6pm. Whilst on an important work call, driver called three times, sends x2 texts to say he can collect at 4pm. Then at 5.04pm receive an email to say, he cant find my address so I should re-schedule. I suspect he just couldn’t be bothered to come at 5pm. I had waited a week for collection. Plus had to re-arrange my day to ensure i was at home for 5pm. l will never use them. Nor would recommend them. Appalling service.
10 settembre 2020
Non scritta su invito
Risposta di Laundrapp
Hello Pamela,
Thank you for your feedback.
We sincerely apologise for the negative experience you have had with the service. It is our aim to make your experience as hassle-free as possible and I am so sorry that this was not done.
we take these issues very seriously so you have our word that this will be investigated so that issues like this can be avoided in the future.
Again, we are sorry for the inconvenience.
Kind regards,
The Laundrapp Team
Terrible
The quality of laundrapps service is terrible. Use them if you want your clothes soiled and damaged followed by utter incompetence in customer care.
8 settembre 2020
Non scritta su invito
Risposta di Laundrapp
Hello Mi,
Thank you for your feedback.
We are so sorry for the negative experience you have had with the service. It’s extremely important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
It would be great if you can contact our customer care team at info@laundrapp.com and we will make sure that this issue is addressed as soon as possible.
Kind regards,
The Laundrapp Team
Good but need further improvement
Clothes were not always professionally cleaned - although after mentioning that they changed their collaborators and improved their services.
8 settembre 2020
Non scritta su invito
Risposta di Laundrapp
Hello Greg,
Thank you for your feedback.
We are so sorry for the negative experience you have had with the service. Your feedback is extremely important to us as this helps us grow in the right direction.
It is our goal to provide quality service so we will mak sure that this is relayed to our facility team so that improvements can be made.
Kind regards,
Sam from the Laundrapp Team
Good service
Good service, reliable. Easy to use app and booking service.
7 settembre 2020
Non scritta su invito
Risposta di Laundrapp
Hello Priyanka,
Thank you so much for the amazing feedback!
Your satisfaction is our goal and we are looking forward to serving you again in the future.
Kind regards,
The Laundrapp Team
Easy and Reliable
Great service, lovely people! I use Laudrapp regularly and the service is very reliable.
7 settembre 2020
Non scritta su invito
Risposta di Laundrapp
Hello Lidia,
Thank you so much for the 5 Stars. You have surely made our day!
We are looking forward to serving you again in the near future.
Kind regards,
Sam from the Laundrapp Team
DO NOT USE
I have been using zipjet for years. Laundrapp took over and with that came a shameful drop in the quality of their services.
My extremely expensive clothes have been STAINED and SHRUNK.
They previously overcharged me on one invoice by applying the wrong category, which I overlooked. Now that there has been actual damage done to me clothes I cannot let this go. My clothes have been ruined.
DO NOT USE THEM.
1 settembre 2020
Non scritta su invito
Risposta di Laundrapp
Hi there,
Thanks for taking the time to provide your review. We're disappointed to hear that your most recent experience with us wasn't a more positive one. Our customer care team will be able to help with this, could you please send us an email quoting your order number and this review to customercare@laundrapp.com. We hope to hear from you soon so that we can look to rectify these issues.
Best wishes,
Holly from Laundrapp
TERRIBLE
I CANT EXPRESS THIS ENOUGH, I DO NOT RECOMMEND USING THEIR SERVICES. EVERY TIME I GIVE THEM ITEMS FOR DRY CLEANING THEY COME BACK SMALLER PLUS FADED. THEY RUINED EXPENSIVE ITEMS AND ARENT EVEN ABLE TO PROVIDE ME WITH A REFUND. DO NOT USE THEIR SERVICES!!!!
23 agosto 2020
Non scritta su invito
Risposta di Laundrapp
Hi Cristina,
Thank you for your review. We're really disappointed to hear about your recent experience. Our customer care team has offered to collect the affected items to be inspected at our facility, where we can confirm how the item was processed, what the cause of the damage might be, and if it is something we can rectify. This was refused, and unfortunately, without conducting an investigation we're unable to provide you with any compensation for the affected items.
Best wishes,
Holly from Laundrapp
Was a loyal customer for about 2yrs
Was a loyal customer for about 2yrs - had a several customer service issues - then never heard from Laundrapp- clearly doing very well and do t need my business - strange attitude for a digital growth company
13 agosto 2020
Non scritta su invito
Risposta di Laundrapp
Hi Caspar,
Thank you for taking the time to provide your review, we're really disappointed to hear that your recent experience with us wasn't a positive one. With regard to not hearing from us, it might be that we're not currently operating in your area. If you send your postcode over to customercare@laundrapp.com, our team can try to find out more information for you.
Best wishes,
Holly from Laundrapp
Quick and clean,that’s all I’m saying
6 agosto 2020
Non scritta su invito
Risposta di Laundrapp
Hi there,
Thanks so much for your review!
Best wishes,
Holly from Laundrapp
A quality service, you pay for convenience
A high quality service that you do pay a premium for - especially the convenience! I have sometimes been disappointed by the notes regarding inability to clean a particular stain, but am generally pleased.
6 agosto 2020
Non scritta su invito
Risposta di Laundrapp
Hi Rose,
Thank you so much for taking the time to provide us with your feedback.
Best wishes,
Holly from Laundrapp
Horrific service by rude people who just want your money
This was a semi decent service but recently it’s so infuriating I don’t even know where to begin. They hold on to your laundry for at least 48 hours (cheaper and better competitors like Laundryheap manage a consistent 24 hours service) and then this evening my husband is literally standing outside waiting for the delivery of our clothes because we received a notification on the app that the driver was close only to receive an email to say the driver had left. No calls no messages no attempts to contact us. No knock on the door or ring on the doorbell.
Then we get charged an excess fee AND need to wait another 48 hours because they only deliver on alternate days. They collected our laundry on Friday and now we won’t get it back till Wednesday late night!! I have two children, a broken washing machine and that’s literally all our clothes. We have just been charged £40 for a regular wash. Honestly daylight robbery and never again.
27 luglio 2020
Non scritta su invito
Risposta di Laundrapp
Hello Haifa,
Thank you for your feedback.
We sincerely apologise for the negative experience you have had with the service. Our driver should have exhausted all avenues to contact you and I am so sorry that this was not done. We will be speaking to the driver involved so that we can stop this kind of behaviour.
Furthermore, We have a max limit of 6 kg per bag and if the item is more than that, we would normally charge an extra £3.75 per kg. Please be advised that this is noted on our price list.
Nevertheless, we are so sorry for the inconvenience.
Kind regards,
Sam from the Laundrapp Team
Lost item!!!
Lost item!!!!
I have lost an expensive silk skirt and Laundrapp has still not replied to my email or informed me the status of my clothing. It is beyond ridiculous not to have a phone number or live chat feature. They have not refunded me the value of my clothing or told me if they will find it. This is the second time something like this has happened.
25 luglio 2020
Non scritta su invito
Risposta di Laundrapp
Hello Samriddhi,
Thank you for your feedback.
We sincerely apologise for the negative experience you have had with the service. We certainly want to address this issue as soon as possible so we will make sure that this is investigated by our facility team and they will be in contact.
I'm afraid that due to changes in personnel numbers, we have decided to halt our phone and chat support but I can assure you that you can still reach our customer care team via email and we would always answer as fast as we can.
Kind regards,
Sam from the Laundrapp Team
Fab idea but major quality issues
A great start: really prompt collection and delivery. Unfortunately our two duvets were returned to us smelling strongly of cigarette smoke (we are a non-smoking household and have a 3 month old baby). The live chat and app do not work but we did receive replies through the email address within 24 hours. The duvets were recleaned and a full refund was processed very quickly when I requested it (it wasn’t offered). Unfortunately when they were returned the second time, only one of the duvets was ours and that still smelled of smoke (although less so). We returned the wrong duvet to the driver, reported our duvet as a missing item and was asked to wait 3-4 days while the facility manager located it. On the 4th day, I emailed asking for an update and was informed it had been delivered to us 2 days ago and I was asked to check! I explained that we most definitely had not received it. Later that day - and without any text message updates - our duvet was delivered! Still smelling faintly of smoke but we were just grateful to have it back. Laundrapp have offered us a discount on our next order but considering we now have the problem of dirtier duvets than when they left us, we won’t be using this company again. A real shame as the idea is great.
23 luglio 2020
Non scritta su invito
Risposta di Laundrapp
Hello Lizzie,
Thank you for your feedback.
We sincerely apologise for the negative experience you have had with the service. We certainly want to address this issue as we would hate to lose you as a customer
We want to let you know that we take these kinds of issues very seriously so I can assure you that steps will be taken to investigate this further and to stop these quality issues from happening again.
We sincerely value your business with us and we are hoping that you can give us a chance to make this right.
Again, we apologise for the inconvenience.
Kind regards,
Sam from the Laundrapp Team
Great Service!
I have only just started using the app but everything went perfectly and I will be using it again next time I need my shirts and suits cleaning. Everything was done on time and was picked up from my office in Spinningfields, Manchester.
20 luglio 2020
Non scritta su invito
Risposta di Laundrapp
Hello Richard,
Thank you so much for your amazing feedback!
We are more than happy to take care of your laundry and dry-cleaning needs. Your satisfaction is our goal!
Kind regards,
Sam from the Laundrapp Team
What a great service
What a great service! I have been using Laudrapp for over 5 years. The pick-up and delivery is on time and the customer service is very responsive.
17 luglio 2020
Non scritta su invito
Disappointing!
I booked a pick up. Advised on the day collection would be an hour late. " hours later advised it was cancelled and there would no collection and to re-book a slot on the App. Did that all confirmed but when no one showed up checked the App again and it didn't show the amendment! That was a waste of a morning staying in...!
17 luglio 2020
Non scritta su invito
Risposta di Laundrapp
Hello jw,
Thank you for your feedback.
We are so sorry for the negative experience you have had with the service. What happened was completely unacceptable so you have our word that this will be investigated so that issues like these can be avoided in the future.
We want to let you know that we understand your frustration and we will make sure that improvements are made.
Sam from the Laundrapp Team
Never on time to collect or deliver
late and cancelled my collection 1 hr before collection then for return delivery is late for at least 1.5hrs. If you cannot promise the time to deliver please dont offer to your customer!
17 luglio 2020
Non scritta su invito
Risposta di Laundrapp
Hello Felix,
Thank you for your feedback.
We would always ask our agents to arrive within the slot but I'm afraid that due to issues beyond our control, this is not always possible. Nevertheless, we are so sorry that both collection and delivery was delayed. This is indeed unacceptable so we will ask our operations team to investigate and make improvements.
We completely understand your concern and I am hoping that you can give us a chance to make this right.
Kind regards,
Sam from the Laundrapp Team
Incredible app with amazing customer service
I've just started using Laundrapp recently and it has been a true life saver!! The app is quite easy to use and I love the concept of having to get my clothes picked up AND delivered.
I spoke to the customer service about an order amend and not only did they help me with changing my order but also showed my how to do it in the app. Really helpful team. Although I feel they couldd add more categories on app maybe a chat feature.
Would definitely recommend this to all my friends!
16 luglio 2020
Non scritta su invito
Great service
Great service, convenient and agents are friendly when they pickup/drop off order.
9 luglio 2020
Non scritta su invito
Risposta di Laundrapp
Hey Nick,
Thanks so much for taking the time to provide your feedback!
- Holly from Laundrapp
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