Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

This company is dishonest. They take your money and do not ship the product. My order has been stuck on “shipment information received” since March 27 with no real movement. Thea send fake or misl... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Purchased an eyelash curler from Lash Ease and unfortunately it doesn’t work as advertised. I followed all the guidance provided and still didn’t get results. When I contacted customer service, they r... Leggi di più

Valutata 5 stelle su 5

Mijn elektrische wimperkruller deed het na een jaar niet meer. Ik heb de klantenservice bericht vanwege de fabrieksgarantie. Ik kreeg binnen enkele dagen een zeer vriendelijk antwoord. Er werd mij g... Leggi di più

Valutata 5 stelle su 5

I’ve been using Ease for curling my eyelashes for a while now and I’m very happy with the results. My lashes look noticeably curled, longer, and more defined without feeling clumpy or stiff. The produ... Leggi di più

Dettagli dell'azienda

  1. Industria cosmetica

Scritti dall'azienda

At Lash Ease, we believe beauty should be simple, safe, and effective. Our products are designed with precision and care, using smart technology to give you salon-quality results at home.


Informazioni di contatto

2,9

Nella media

TrustScore 3 su 5

45 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 77% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

No refunds allowed, although product doesn’t work

Purchased an eyelash curler from Lash Ease and unfortunately it doesn’t work as advertised. I followed all the guidance provided and still didn’t get results. When I contacted customer service, they refused a refund due to their hygiene policy, despite the product being ineffective. They also advertise a 30-day money-back guarantee, but this doesn’t apply once the box is opened, which makes it feel quite misleading. Disappointing experience overall and not what I expected.

6 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

This company is dishonest

This company is dishonest. They take your money and do not ship the product. My order has been stuck on “shipment information received” since March 27 with no real movement.
Thea send fake or misleading tracking information and only reply with generic delay emails instead of actually shipping the item.
When I tried to contact them on Instagram, they blocked me instead of helping.

I have now raised a dispute with my bank. Do not trust this company.

27 marzo 2026
Non scritta su invito
Logo di Lash Ease

Risposta di Lash Ease

Hi there, we take your feedback very seriously and we're sorry to hear about your experience.

We'd like to look into this straight away, but we're unable to locate your order based on this review alone. Please reach out to us at hey@lash-ease.com with your order number so we can investigate and find a proper solution for you.

Valutata 1 stelle su 5

Nog steeds niets ontvangen

Na 2,5 week nog steeds geen wimperkruller ontvangen. Ik vraag me af of mijn bestelling nog komt… gevraagd om bestelling te annuleren, maar helaas kan dat dan weer niet. Meer mensen deze ervaring?
Hieronder zie ik dezelfde reactie. Ook ik wil mijn geld terug!

Ik heb al wekenlang contact met de klantenservice, maar krijg steeds hetzelfde te horen en na EEN MAAND heb ik nog steeds geen bestelling!!! Kan ik de terugbetaling ook krijgen? Net als onderstaande!

11 aprile 2026
Non scritta su invito
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Risposta di Lash Ease

Hi Merel, dit is zeker niet de ervaring die we je willen geven. Neem alsjeblieft contact op met onze klantenservice via hey@lash-ease.com, we helpen je graag verder om te zorgen dat het goed komt!

Valutata 3 stelle su 5

#6185 graag ontvang ik zsm mijn geld…

#6185 graag ontvang ik zsm mijn geld terug het ontvangen van de bestelling duurd te lang. Ik heb hier geen vertrouwen meer in.

Aangepast, na aanleiding van correcte terug betaling.

31 marzo 2026
Non scritta su invito
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Risposta di Lash Ease

Beste klant, bedankt voor je feedback. We begrijpen je teleurstelling en betreuren dat je ervaring niet aan je verwachtingen voldeed.

Door een uitzonderlijk grote vraag naar ons product waren we tijdelijk uitverkocht, wat helaas heeft gezorgd voor een langere levertijd dan normaal.

We hebben je terugbetaling voor bestelling inmiddels verwerkt. Het kan 3–5 werkdagen duren voordat het bedrag zichtbaar is op je rekening.

Valutata 5 stelle su 5

Ease

I’ve been using Ease for curling my eyelashes for a while now and I’m very happy with the results. My lashes look noticeably curled, longer, and more defined without feeling clumpy or stiff. The product is easy to use, the effect lasts all day, and my eyes look more open and fresh. A great option for everyday makeup, especially when there’s no time for extra beauty routines.

22 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Elektrische wimperkruller garantie

Mijn elektrische wimperkruller deed het na een jaar niet meer.
Ik heb de klantenservice bericht vanwege de fabrieksgarantie. Ik kreeg binnen enkele dagen een zeer vriendelijk antwoord. Er werd mij gevraagd een filmpje te maken om het probleem te laten zien, en kort daarna kreeg ik een zeer vriendelijke bericht dat ik een nieuwe zou krijgen onder de garantie.
De medewerkster was snel, vriendelijk en grondig. Ik ben heel tevreden over de manier waarop ik geholpen ben!

11 novembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Wimperkruller werkt voor geen meter

Wimperkruller werkt voor geen meter. Wimpers krullen minimaal en na 1 sec zakken ze weer naar beneden. Veel geld voor iets wat niet werkt! Kreeg een kortingscode van 10% op een volgende bestelling.. Hier was ik niet van plan nog iets te kopen.

11 agosto 2025
Non scritta su invito
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Risposta di Lash Ease

Hi Danique,

We appreciate your feedback and are sorry to hear about your experience. Our team strives to assist every customer to the best of our ability within our policies. If there was any misunderstanding or inconvenience, we truly regret that.

Team Lash Ease

Valutata 1 stelle su 5

Très mauvaise expérience

Très mauvaise expérience, j'ai passé commande il y a un mois, je n'ai rien reçu, et le service client ne répond pas à mes 6 messages. Je n’obtiens ni les produits, ni le remboursement. À fuir, arnaque.

30 giugno 2025
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Risposta di Lash Ease

Hi Julie,

We're sorry to hear that you’ve had a negative experience.

However, after checking our system, we were unable to find any order or account linked to your name, email address, or phone number. The order number you mentioned, was placed under completely different customer details.

Based on this, we believe there may be a mix-up and that your review was intended for a different webshop.

If you did place an order with us, we’d be happy to assist you. Please contact us at hey@lash-ease.com with the correct order number and details so we can look into it further.

Team Lash Ease

Valutata 1 stelle su 5

Geen geld terug

De elektrische wimperkruller werkt helaas niet bij mij. Op hun site geven ze aan “30 Day Money Back Guarantee”, wat impliceert dat je je geld gegarandeerd terugkrijgt als je niet tevreden bent met het product. Dit geldt blijkbaar alleen voor ongeopende producten… noem het dan gewoon 30 dagen retour termijn. Erg misleidend! Na een mail heb ik slechts 10% teruggekregen (dat is €4…).

12 luglio 2025
Non scritta su invito
Logo di Lash Ease

Risposta di Lash Ease

Hi there,

We appreciate your feedback and are sorry to hear about your experience. Our team strives to assist every customer to the best of our ability within our policies. If there was any misunderstanding or inconvenience, we truly regret that.

The Lash Ease Team

Valutata 2 stelle su 5

Disappointed

Disappointed, it doesn't work as it was shown. I followed all the steps but didn't work as I expected.

13 giugno 2025
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Risposta di Lash Ease

Hi there,

We're sorry to hear about your negative experience with us. Please get in touch with our team via hey@lash-ease.com and we'll try our best to solve this issue together.

Team Lash Ease

Valutata 1 stelle su 5

Werkt niet

Werkt niet, echt onzin

15 aprile 2025
Logo di Lash Ease

Risposta di Lash Ease

Hi there,

We're sorry to hear about your negative experience with us. Please get in touch with our team via hey@lash-ease.com and we'll try our best to solve this issue together.

Team Lash Ease

Valutata 3 stelle su 5

Not as described

Not as described, not a big difference. The mascara does the work not the heat.

21 aprile 2025
Logo di Lash Ease

Risposta di Lash Ease

Hi Ana,

We appreciate your feedback and are sorry to hear about your experience. Our team strives to assist every customer to the best of our ability within our policies. If there was any misunderstanding or inconvenience, we truly regret that.

The Lash Ease Team

Valutata 1 stelle su 5

Het apparaat werkt helemaal niet!

Het apparaat werkt helemaal niet!! Wat zonde van mijn geld. Echt erg.

19 marzo 2025
Logo di Lash Ease

Risposta di Lash Ease

Hi,

Wat vervelend om te horen dat je deze ervaring hebt met ons product!

Zou je ons willen mailen via hey@lash-ease.com? Dan kijken we naar een gepaste oplossing!

Valutata 1 stelle su 5
Logo di Lash Ease

Risposta di Lash Ease

Hi

Wat vervelend om te horen dat je deze ervaring hebt met ons product!

Zou je ons willen mailen via hey@lash-ease.com? Dan kijken we naar een gepaste oplossing!

Valutata 5 stelle su 5

Top producten

Top producten! Van erg goede kwaliteit en echt fantastisch voor mijn wimpers die nooit omhoog bleven staan. De wimperkruller gaat ook lang mee en hoef je niet al snel weer op te laden. Ik merk door de mascara ook dat mijn wimpers langer worden! Ideaal!

28 febbraio 2025
Non scritta su invito

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