Unfriendly and rude staff
Unfriendly and rude staff, specially manager she doesn’t care about other people’s time and money. worst experience ever, lack of customer service, they are just a fraud. They want to keep customer’s money without treating them. I used to go to toombul but that is closed after floods. Only option was to go to toowong for prepay treatments. I had 3 treatment left around $315. It’s very far away from my place so took me 1 hour 16 mins to be there at towoong. but i was just 4 mins late She sent me back and asked to book another appointment. I told her the whole scenario but she denied and i booked another time. But on my second treatment (that was today)she cancelled my third prepaid appointment and said i didn’t show up on first. But the truth is she sent me back on that day and booked another appointment. Even she denied to treat me today and said they don’t have time for full package. But when i argue with her i can’t come tomorrow again. It’s more than an hour distance for me to go there only. But she behaved so rudely. It’s so frustrating. They should be concerned with customers situations as we are suffering and coming from a long distance only for their prepay and not refund policy. But the staff at Toowong treating toombul customers so badly so that they don’t come back. And laser clinic can keep their money without giving them any treatment.

Risposta di Laser Clinics Australia - Toowong







