Ordered working platform turn up damaged, contacted company for refund, told to package it back ready for return, sent collection notes attached to ladder. No one turned up to collect. Contacted comp... Leggi di più
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Great products, prices and service. Ordered two Little Giant ladders on two separate days, on free delivery (3-5 days). Both turned up next days before 9. Great bonus. A bracket was missing. Phone... Leggi di più
Ordered a Zarges 2.6 m Reachmaster scaffold tower for £306 which was the cheapest we could find online . Ordered on 8th Feb with free delivery and a 3-5 working days expected timeframe. As the weather... Leggi di più
Phoned the customer service department, before purchasing the ladder. They were very helpful and informative about which ladder would suit my requirements. The ladder was scheduled to arrive a few day... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Ladders & Access - Working-at-height equipment since 2003 We supply trade‑quality ladders, scaffold towers, platforms, storage and fall‑protection across the UK. Our range covers extension, step and GRP ladders, roof/loft ladders, podium steps and mobile towers from trusted manufacturers, aligned to current standards where applicable (e.g., EN131). Not sure what you need? We’ll advise on height, material and load rating for your task. We serve homeowners, trades and organisations, with trade and council accounts available. Why choose us: 20+ years’ experience | Competitive pricing | Fast UK delivery | Support before and after purchase For advice or a quote, call 01746 781587.
Informazioni di contatto
1st Floor Aztec Centre, Aztec West, Almondsbury, BS32 4TD, Bristol, Regno Unito
- 01746 781587
- info@laddersandaccess.co.uk
- laddersandaccess.co.uk
4,3
Eccellente
171 recensioni
Non risultano inviti alla recensione recenti
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Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Could not be happier with the service…
Could not be happier with the service provided by Andy in sales. Fantastic service from start to finish. Great quality ladders, fantastic price and SUPER quick delivery! Would highly recommend! Thank you again! Amy - West Wales
17 luglio 2020
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Ordered a ladder- wish I hadnt.
Ordered a ladder Friday evening, paid next day delivery so would expect at the latest it would be delivered Tuesday. No one contacted me regarding delivery (despite being told when I spoke to someone they had emailed me). I ring up, eventually get through and get told 'over a weekend it's gone out of stock'.. then all ladders are out of stock and non can be delivered next day.. thanks for wasting my time. Why advertise a service you cant provide?
Update, refund recieved, though after being confronted regarding this review being 1 star... I was prepared to discuss changing the rating and I was hung up on. Therefore 1 star remains. Work on your customer service skills.
22 giugno 2020
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Risposta di Ladders and Access
Hi Ruby, as discussed on the phone, you ordered the ladder a 8pm Friday, we are closed over the weekend (as it shows on Google and our homepage), so the ladder would not have been dispatched until Monday, this is made quite clear on the receipt. Unfortunately things do run out of stock, especially due to the current climate. On this occasion this had run out of stock, which we told you, and I can only apologise we couldn't offer a next day service for you on this occasion. Regarding being "confronted" we simply stated that your review was incorrect, however it seems that your opinion could not be changed. It's a shame we couldn't help you in this instance but all the best & stay safe
Great ladder, great service
Great ladder, great service, highly recommend
30 maggio 2020
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Yes Yes Yes!
Great range, great value and speedy response to queries. Highly recommended
30 maggio 2020
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Ordered a ladder for our business from…
Ordered a ladder for our business from Ladders and Access. They provided great advice on what to buy - good value and ladder arrived quickly. Thank you, will buy from you again.
30 maggio 2020
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Fast & Efficient Service
Very fast and efficient service! I ordered a Little Giant Hyperlite Sumostance
14 x 2 ladder and received it at 2pm the following day - first class! Delighted with the competitively priced product and the excellent service. I wouldn't hesitate in recommending this company. Thanks for your assistance Andy!
28 maggio 2020
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Ordered 3 weeks ago ,,
Ordered 3 weeks ago ,,, still no ladders, customer service has been non existent, trying to get a refund as no longer want to deal with these as the only response i had was to say my ladders would be with me in 3 to 4 working days this has now been 8 including a weekend i can't give feedback on quality as no ladder to feedback on ! i can only feedback on customer service which is terrible ... avoid unless you have no other option Ladders & Access i will be leaving feedback on all forums terrible service and advice ... be honest and upfront from the off the the customer decide not you deceive and think all will just be ok ...
27 maggio 2020
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Quick and reliable service
26 novembre 2019
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Great customer service
This is the first time that I have used Ladders & Access and I would definitely use them again. The ladders that I ordered were not in stock at the time of ordering, but Andy kept me informed and they arrived exactly when he said they would. It was very refreshing not to have to chase for information and to speak to somebody who knew what they were talking about. Full marks for customer service.
22 novembre 2019
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Good product reasonably priced and…
Good product reasonably priced and promptly delivered
23 febbraio 2019
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Professional service 👍
22 febbraio 2019
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Company advice and assistance was…
Company advice and assistance was brilliant would 100% recommend them to all my work associates and will definitely buy again !!
22 febbraio 2019
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Great Company
Great Company, great communication, good delivery and prices.
Highly recommended.
22 febbraio 2019
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Excellent
Fast delivery. Reasonably priced. No issues.
I would recommend Ladders and Access to anybody looking for ladders and accessories.
22 febbraio 2019
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All good!
I found the loft hatch & ladders I wanted online at laddersandaccess.co.uk at a very competitive price, and of course delivery was included free of charge. Delivery was fast as well, so I'm very pleased. I wouldn't hesitate ordering from them again.
7 febbraio 2019
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Little Giant Ladders with MASSIVE Service!
Great products, prices and service.
Ordered two Little Giant ladders on two separate days, on free delivery (3-5 days). Both turned up next days before 9. Great bonus.
A bracket was missing. Phone up, no problems. Was sorted quickly and that also arrived next day. Excellent customer service, very polite and helpful. Thanks Andy.
Would highly recommend.
14 dicembre 2018
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Really very pleased with the quality of…
Really very pleased with the quality of this loft ladder and the communication from the company.
There was an initial issue due to not receiving the order and delivery confirmation, very quickly rectified upon contact with the company. The ladder arrived the next day.
Would definitely recommend. Thank you.
15 novembre 2018
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Great ladder and service arrived when…
Great ladder and service arrived when stated
8 novembre 2018
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Great
Great! No problems and fast delivery. Helpful team to answer questions and can't thank enough.
8 novembre 2018
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