Ordered working platform turn up damaged, contacted company for refund, told to package it back ready for return, sent collection notes attached to ladder. No one turned up to collect. Contacted comp... Leggi di più
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Great products, prices and service. Ordered two Little Giant ladders on two separate days, on free delivery (3-5 days). Both turned up next days before 9. Great bonus. A bracket was missing. Phone... Leggi di più
Ordered a Zarges 2.6 m Reachmaster scaffold tower for £306 which was the cheapest we could find online . Ordered on 8th Feb with free delivery and a 3-5 working days expected timeframe. As the weather... Leggi di più
Phoned the customer service department, before purchasing the ladder. They were very helpful and informative about which ladder would suit my requirements. The ladder was scheduled to arrive a few day... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Ladders & Access - Working-at-height equipment since 2003 We supply trade‑quality ladders, scaffold towers, platforms, storage and fall‑protection across the UK. Our range covers extension, step and GRP ladders, roof/loft ladders, podium steps and mobile towers from trusted manufacturers, aligned to current standards where applicable (e.g., EN131). Not sure what you need? We’ll advise on height, material and load rating for your task. We serve homeowners, trades and organisations, with trade and council accounts available. Why choose us: 20+ years’ experience | Competitive pricing | Fast UK delivery | Support before and after purchase For advice or a quote, call 01746 781587.
Informazioni di contatto
1st Floor Aztec Centre, Aztec West, Almondsbury, BS32 4TD, Bristol, Regno Unito
- 01746 781587
- info@laddersandaccess.co.uk
- laddersandaccess.co.uk
4,3
Eccellente
171 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Fantastic service
Fantastic service. Great find in the heart of Bridgnorth. Their prices were the cheapest by far and next day delivery is a bonus. Will definitely be ordering again.
1 ottobre 2025
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Risposta di Ladders and Access
Thank you for taking the time to leave a review - we look forward to assisting you again in the future.
Professional
I found this website easy to navigate, and they had what we needed. Quick delivery
1 ottobre 2025
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Risposta di Ladders and Access
Thank you for taking the time to leave a review - we look forward to assisting you again in the future.
Very good website and great delivery
Very good website and great delivery, thank you for a good service
18 settembre 2025
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Risposta di Ladders and Access
Thank you for your kind words! We’re pleased to hear you had a great experience with our website and delivery.
Great company to deal with
Great company to deal with. They offered advice beforehand so we ordered the correct items, and when we had a small issue with one of the ladders, Craig & Andy were brilliant, their customer service was exceptional and everything was resolved quickly. Would definitely recommend and will happily purchase again.
19 settembre 2025
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Risposta di Ladders and Access
Thank you so much for your review! We’re delighted to hear both Craig & Andy could help resolve things quickly for you. We really appreciate your recommendation and look forward to helping you with any future orders
Excellent service and products
Excellent service and products, great service from Craig, had a samll dent on the product and was replaced within 48 hrs.
11 settembre 2025
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Risposta di Ladders and Access
Thanks so much for your kind words! We’re glad Craig could help and that we got the replacement sorted quickly for you. Really appreciate your feedback
Terrible customer service
On 23 June at 13:52 I spoke with the sales team to discuss a tower. I'd been researching products for a long time and I hire Mi Towers often.
Having found a suitable tower, at a good price point, I phoned ladders and access to discuss the product. The fittings pictured looked identical to the Mi Tower product although it was a different brand. The sales team advised me it was a good idea to go with the other brand and assured me it was the same quality as a Mi Tower.
When it arrived it was different to the pictures and different to what had been described on the phone.
Staff were rude, dismissive and patronising. In the end I felt lucky to get a refund but first I had to agree to pay for them to collect.
I would advise you not to use this business for large purchases.
6 luglio 2025
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Risposta di Ladders and Access
Hi Greg, sorry to hear you had a not so good experience with us. We take all negative comments seriously, and having actually heard my colleague on the phone to you, I have to disagree that they were "rude and dismissive", he went above and beyond to try and help you with your issues with the tower in question. I am sorry you were not happy with the outcome.
Risposta di Ladders and Access
Thanks
Perfect ladder
Phoned the customer service department, before purchasing the ladder. They were very helpful and informative about which ladder would suit my requirements. The ladder was scheduled to arrive a few days later. Got a text message to say the ladder would be delivered between 8am and 6pm. Waited all day to sign for it, only to find it had been returned to the delivery depot. It did arrive the next day, after another call to the company’s service department. Perfect , steady and secure ladder. Couldn’t have chosen a better product
22 luglio 2025
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Risposta di Ladders and Access
Thank you so much for your detailed review. We're really pleased to hear that our customer service team was helpful in guiding you to the right ladder for your needs, and that you're happy with this.
Apologies for the hiccup with the delivery and the slight delay. Totally understand how frustrating that must’ve been. Glad it made it to you the next day
Ladder was supposed to be delivered…
Ladder was supposed to be delivered next day but wasn’t until the day after. Other then that all good
9 luglio 2025
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Risposta di Ladders and Access
Hi Carl
Firstly apologies this failed to be delivered next day, as per our email comms DX advised delivery failed as there was no answer at the property. Having tracked it the 2nd day we were able to advise it would be delivered that day between 3pm-5pm.
We can only go by what the couriers tell us and apologise further if what they tell us was incorrect.
Thank you for taking the time to review us, we will use this as feedback for any improvements needed.
Signs Express Newcastle
Very efficient hassle free service with a great price attached will defo be my first choice next time.
7 luglio 2025
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Risposta di Ladders and Access
Thank you. We're glad to hear you had a good experience and the price. We’ll be ready to help again next time
Really great prices and the delivery…
Really great prices and the delivery was really quick too!
4 luglio 2025
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Risposta di Ladders and Access
Thanks so much! Glad you liked the prices and the fast delivery
Great Roof Ladder Fast Next Day…
Great Roof Ladder Fast Next Day Delivery!
27 giugno 2025
Non scritta su invito
Risposta di Ladders and Access
Thank you so much for the great review! We're really glad to hear you were happy with your roof ladder and our next-day delivery service
Risposta di Ladders and Access
Thank you so much for your review. We're really pleased to hear you found our prices great and your order arrived on time
Fast reliable and helpful
Called up to ask some questions about two ladders the staff was very helpful
Ladder ordered and with me next day delivered to a job
Great service and helpful staff would use again
9 giugno 2025
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Risposta di Ladders and Access
Thank you for your review
The pricing was the best I could find…
The pricing was the best I could find online with ready availability. The free delivery was within two days of placing the order. The ladders were neatly packed with no damage. The order process was very simple.
4 giugno 2025
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Risposta di Ladders and Access
Thank you for taking the time to leave your review.
Good price / good service
I've bought a sturdy well made loft ladder kit - to be installed but looks great quality. Easy to purchase and delivered in perfect condition. Good price / good service.
4 giugno 2025
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Risposta di Ladders and Access
Thank you so much for your 5-star review! We're thrilled to hear you had a great experience and truly appreciate your support.
Risposta di Ladders and Access
Thank you so much for your 5-star review! Good to hear you had a great experience
Risposta di Ladders and Access
Thank you for the great review! We're glad to hear your ladder arrived on time and the ordering process was easy
great customer service
great customer service - needed delta deck asap, called customer services on Thursday and they arranged for it to be delivered on the Monday at no extra charge. Quality product supplied.
8 maggio 2025
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Risposta di Ladders and Access
Thank you so much for your 5-star review! We're thrilled to hear our team could get the Delta Deck to you quickly and at no extra cost. Glad you're happy with the product—your feedback means a lot!
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