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At La Boucle, we believe that a belt is more than just a simple accessory, it’s an essential part of an outfit that should combine functionality, comfort, and contemporary design. With a vision to reinvent this everyday staple, La Boucle has become the leading international brand for flexible belts, offering a product that adapts to every movement and every occasion.
4,4
20 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Parfait , je donne mon avis, ne peut-il pas être laconique ?
Eu égard à ceci , j’aurais naturellement élevé une étoile.
Je prend la peine de répondre et on m’ennuie car ma réponse fait moins de 10 lettres : ce n’est pas cohérent.
Bien à vous
I have been a loyal La Boucle customer for several years and own several of their belts. The quality, comfort, and design have always impressed me.
Recently, I experienced an issue with the buckle on one of my belts. After contacting customer support, my case was handled professionally, courteously, and with exceptional generosity. Without any hassle, La Boucle offered me a brand-new replacement belt.
This outstanding customer service has strengthened my confidence in the brand even further. I have recommended La Boucle to friends, family, and colleagues for years, and after this experience I will continue to do so with even greater conviction.
Thank you to the entire La Boucle team!
Sehr guter Service und schnelle Abwicklung. Schnelle Reaktion bei Rückfragen mit guten Lösungen.
I originally bought this belt on the crowdfund over 7 years ago. It finally started to fall apart, and I dug out the receipt to see that it had been pretty much exactly 7 years on the invoice. So I contacted La Boucle, sent them some photos, and without a hitch, I had a brand new belt in my hands by the end of the week. Came priority overseas. The customer service rep I exchanged emails with, Achille, was an absolute delight. Replies were swift and helpful. I wasn't even sure they would honour the warranty, considering the dates, but they did, no question. The whole experience was amazing. The quality of the product is only exceeded by their customer service. Well worth the cost. This is the sort of service that earns a customer for life.
Ik heb 2 riemen besteld. Een van de riemen had een fabricagefout. Binnen 24 uur was het opgelost en kreeg ik kosteloos een nieuwe riem toegestuurd! Perfecte service!
Ma boucle est arrivée en Australie 5 jours après ma commande. Magnifique réussite.
Risposta di La Boucle
Merci beaucoup pour votre commentaire.
On est ravis que votre boucle soit arrivée si vite jusqu’en Australie ! Profitez-en bien, et merci de faire voyager La Boucle à l’autre bout du monde!
Great product and excellent service. My belt had a small manufacturing defect, but it was immediately replaced with a new one.
Parfait livraison, emballage et qualité au top
J en avais déjà achete plusieurs pour mon mari et comme cadeau pour les hommes de la famille qui sont tous ravis 🤩
Prachtig en innovatief product. Ik ben zeer tevreden met mijn nieuwe riem van La Boucle. In het begin even wennen aan het nieuwe concept, maar nu kan ik er niet meer zonder. Contact gehad met de klantendienst, dat verliep allemaal erg vlot en correct. Trots om elke dag mijn Belgische riem te dragen!
Risposta di La Boucle
Dank je wel!
De la commande à la livraison tout s'est très bien passé. Délais respectés et qualité produits au rendez-vous
Risposta di La Boucle
Merci beaucoup 😊
Nous sommes ravis de savoir que tout s’est bien passé, de la commande à la livraison, et que la qualité vous satisfait!
Risposta di La Boucle
You’re very welcome 😊
It was a pleasure, don’t hesitate if you need anything else!
I still have not received my order from 25th December so asking for feedback is not appropriate.
Risposta di La Boucle
Hello,
Thank you for your feedback. We’re sorry to hear about the frustration caused by the delivery delay.
The invitation to leave a review is automatically sent by Trustpilot one week after an order, which is a standard setting and not connected to delivery status or sent manually by our team.
Your order was placed on the evening of 25th December and was fulfilled and shipped the next working day, reflecting our usual fast dispatch. Unfortunately, deliveries to Ireland often experience longer transit times after Christmas due to seasonal congestion and cross-border logistics, which are outside of our control once the parcel is with the courier.
We would also like to mention that we were not contacted prior to this review. Had you reached out to our customer support, we would have been more than happy to assist and investigate the delay with the courier on your behalf.
While we fully understand how frustrating delivery delays can be, it is unfortunate to receive a negative review for an issue that is not related to our fulfilment process and beyond our direct control.
Our team remains available should you need any assistance.
Kind regards,
La Boucle Customer Support Team
La Boucle offers top end product with excellent service. The belts are well made, function flawlessly and look great. The sizing is also a standout feature that allows for a near custom fit regardless of your size. I own five La Boucle belts (both knit and leather) and I am certain to order more as other styles and materials become available. I don’t expect to wear any other golf belt - it’s La Boucle or nothing. Truly amazing product.
Risposta di La Boucle
Thank you so much for your amazing feedback! We’re very happy to hear how much you appreciate the quality, fit, and versatility of our belts. Your loyalty means a lot to us “La Boucle or nothing” truly made our day.
We can’t wait to share our upcoming collection with you!
Les ceintures produites sont d’excellente qualité et offrent un grand confort.
La livraison via Bpost est parfaite.
Sehr gutes Produkt, einfache Online Bestellung. Lieferung nach Deutschland (5 Tage) könnte schneller gehen.
Risposta di La Boucle
Thank you so much for taking the time to leave a review, we truly appreciate it!
We just wanted to give you a little more insight into the delivery timeline of your order. You placed it on 13 November in the evening, and GLS picked it up first thing the next morning, on 14 November. After that came the weekend, when carriers don’t operate, and your parcel was delivered on Tuesday, 18 November.
In total, your order arrived within 3 working days, which is within the normal delivery time for shipments from Belgium to Germany.
We’re very grateful for your feedback and are always striving to improve our service. Thank you again for choosing La Boucle, it means a lot to us!
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