So i placed an order, last night (4.15.26), after closing via the website. Just an IPR wrench that i had though i already had from years past. I found it after my online purchase, so at 6am, when they... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I placed my order and paid in full Over Two Months ago! I have never received a confirmation or any shipping information or tracking, nor my item. I have reached out to their customer service many tim... Leggi di più
L'azienda ha risposto
Sent me a part and it was bad. Call them and they might call back. They are selling other companies part,then when they are bad don't what to deal with warranty. They send you forms from the company... Leggi di più
L'azienda ha risposto
Ordered a Crown left fender for my 94 YJ. When it came in Box was in pieces and it was a knock off of the fender. Part was warped from welding supports too high, sharp edges, looked like someone took... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Since 2006, KT Performance has been providing the automotive industry with the best parts possible while treating every customer as if they are our best customer and always going the extra mile.
Informazioni di contatto
1502-D Max Hooks Road, 34736, GROVELAND
- 1-855-587-3736
- sales@ktperformance.net
- ktperformance.net
1,1
Pessimo
959 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Pick someone else..anyone else.
So i placed an order, last night (4.15.26), after closing via the website. Just an IPR wrench that i had though i already had from years past. I found it after my online purchase, so at 6am, when they open I called & canceled the order. I got a call after that noting that 5% charge would be deducted for the cancellation. Nobody packed anything, hell probably not through the first cup of coffee...it takes nothing to delete the order & refund. It did however cost them all future business with myself & my family.
15 aprile 2026
Non scritta su invito
Risposta di KT Performance
Mark, thank you for your feedback and for calling first thing in the morning to cancel. Your order totaled about $131, and the 5% cancellation fee came to roughly $6.50. That fee isn’t a penalty for changing your mind; it helps cover non‑refundable credit card processing fees that are charged to us as soon as an order is placed, even if nothing is packed or shipped.
The 5% also helps offset the internal cost of processing time, since it often costs us more in payroll hours to create, stop, and refund an order than it would to simply ship it out. We understand you found the IPR wrench you already had and no longer needed the new one, and we’re glad we could cancel the order and refund the remaining 95% right away. We’ll keep working on making this policy clearer up front, and we do appreciate you considering us for your purchase.
Sent me a part and it was bad
Sent me a part and it was bad. Call them and they might call back. They are selling other companies part,then when they are bad don't what to deal with warranty. They send you forms from the company they got it from and want you to deal with it. Beware of buying anything from KT Performance!!!
1 aprile 2026
Non scritta su invito
Risposta di KT Performance
Dan, we’re sorry to hear you feel that way, but this review leaves out some important details.
The part you purchased is manufactured by Flight Diesel, and like every reputable manufacturer, they require basic information (VIN, mileage at install and failure, description of the issue, etc.) and an inspection of the part before they will approve any warranty claim. When you contacted us, we sent you the standard Flight Diesel warranty form and, when you were frustrated about filling it out, our salesperson even offered to complete the paperwork for you if you would simply provide the answers. That information was never provided.
You were also upset that the part needed to go to Flight Diesel’s facility for inspection rather than to us. Flight Diesel’s policy is that parts must be returned to them for evaluation; however, we still offered to let you ship it to us first so we could forward it on if that made you more comfortable.
We don’t “refuse” warranty claims and we don’t dodge responsibility—we follow the manufacturer’s process so that claims are handled correctly and fairly for everyone. We’re still willing to help you move forward with the warranty if you choose to provide the required details and send the part in for inspection.
Thieves! Avoid Do Not Trust
I placed my order and paid in full Over Two Months ago! I have never received a confirmation or any shipping information or tracking, nor my item. I have reached out to their customer service many times and received one email reply from Taylor stating my order would be shipped on May 23rd. I have reached out many more times and have received No reply! I have gotten complete radio silence from them and still no shipping information, tracking or item! KT Performance are complete Crooks!!! You would be better off setting your hard-earned money on fire...It would be much less Aggravation and Hassle!!! Sean O'Reilly Order Number 2317741.
10 giugno 2025
Non scritta su invito
Risposta di KT Performance
Dear Sean,
Thank you for sharing your experience and for giving us the opportunity to address your concerns. We sincerely apologize for the frustration and inconvenience you’ve experienced with your order #[2317741]. We recognize that our communication fell short of your expectations, and we take full responsibility for those shortcomings.
We want to assure you—and anyone reading this—that every order, regardless of size or value, is important to us. Your order has received our attention throughout, and we have been actively communicating with the manufacturer to get accurate updates. Unfortunately, due to recent changes in manufacturer ownership and ongoing supply chain issues, the estimated shipping dates have shifted multiple times, which has made it difficult to provide concrete information.
We are grateful that we were able to speak with you directly and discuss these issues. We appreciate your patience and understanding as you wait for the part to become available. We are committed to keeping you updated, and as soon as your item ships, you will receive tracking information immediately.
Thank you again for your patience and for allowing us to address this situation. If you have any further questions or would like to discuss alternative solutions, please contact us directly—we are here to help and make this right.
Sincerely,
The KT Performance Team
Extremely dissatisfied
Extremely dissatisfied! I ordered a diamond eye 3.5-in muffler delete pipe for my '03 5.9 diesel. They sent the wrong part, made me pay return shipping and then added a 15% restocking fee... It ended up costing me 68.41 for their mistake. Stay far far away and heed all these reviews. They did not even bother to put it in a box. They just slapped a shipping label on the pipe and it showed up with the end slightly bent
27 luglio 2023
Non scritta su invito
Useless
Useless, you put an order in. You wait a week and when you call to find out were your item is they say it is not in stock.
I should have known when I saw all the other bad reviews. Very unprofessional.
12 aprile 2023
Non scritta su invito
Great customer service, and the parts I want
I start off with the bad, then finish with the GREAT.
I ordered a part, I selected the right part, but was sent the wrong part. My order was just mis read or confused. It is easy with the part number I ordered.
I sent it back, one employee I talked to sent me stuff for returning saying I ordered the wrong part, which I did not and had the proof in my order. Like I mentioned, the part I ordered and what they sent are REALLY close to each other in size, look, and even in part numbers. Then another one of their employees know exactly what to do, and he fixed it.
Well I should not say he fixed it, he got me the write part, and an upgrade the included tools as well. I did not even know this was an option, I am just as pleased as punch. I am VERY glad I went to this store, and not a big on line seller because the big online seller would have just got me the part I ordered, where Jeff got me the part I wanted, and extra that is PERFECT. Go to the KT Performance's web site, do not go to a big online sell.
2 febbraio 2023
Non scritta su invito
Great service, Speedy delivery
Great service, very speedy shipping and exactly what I needed. 2000 F250 Superduty 7.3
Fuel bowl leaking and needed parts quick, Kt got em to me in 3 days.
Like Willie says " On the road again " thanks guys
17 marzo 2022
Non scritta su invito
Risposta di KT Performance
Thanks for the great feedback Mark!
KTPerformance Complaints
WOW, Read the facebook page reviews for KTPerformance. What an organization, BEWARE
OF THIS COMPANY when you read his complaints which are MANY, Suggest once you find the part number on their website, copy and paste on Google. You will find better prices, free shipping, customer service and an Owner and Employees that do not love to argue and/or rude as hell. face#### Reviews
After reviewing KTPerformance and owner Kenny Thompson, I HAVE NOW BECAME A WHISTLEBLOWER. The many multiple websites and negative reviews demonstrates further investigation is required. I will be notifying the Florida Attorney General office to open an investigation. It is amazing the complaints and delays for refunds he has gotten by with according to his complaint which can be investigated and hopefully confirmed. As of today, I am a Whistleblower against KTPerformance and Kenny Thompson.
26 ottobre 2021
Non scritta su invito
I'm not going to waste a lot of my time…
I'm not going to waste a lot of my time because I already have with this company
It's very simple they're unprofessional unorganized and constantly lie about the situation. People beware we all want good customer service these days this company is inadequate and cannot provide good customer service.
14 ottobre 2021
Non scritta su invito
Risposta di KT Performance
Diana, I would just like to put some facts along with your review so that people can get a better understanding of the full issue you had.
Your son placed an order for a suspension kit. 5-6 months after the purchase you called to see if it could be returned as his truck was broke down and he did not have the money to fix it. We advised that while it was outside of the 30 days return window that is clearly listed in our return policy, we would still see if there was something that we could do for you. We reached out to the manufacturer to see if they would take the part and they stated that it was outside of their 90 day return window and that they could not take the item back.
You then became very upset with our staff threatening them and cussing at them. I'll be happy to share the phone recording with you in case your memory of the call differs from that.
All said and done, it was way outside of our return policy guidelines and we still tried to help but it was too long after the purchase to setup a return. While we are sorry that your son doesn't have the money to repair his truck, the fact that he decided to purchase a lift kit that he still had not installed after 5-6 months is not our fault.
We do wish the best for you and your family. If your son would like to call and speak with us him self (as he is the one that made the purchase), we will be happy to speak with him as well.
Just ordered a part from Kt performance…
Just ordered a part from Kt performance on saturdy night a cancelled it on Monday morning and they took my money out on Wednesday then I gave me my money back $15 short for cancellation fees if you ever buy anything from Kt performance there gonna take your money when it just sat in the computer it's a joke I will never buy from there again and I will let all my friends and family know and the world thank you Kt performance for what such crappy service It was never taken off of the shelf it was sitting in the computer and they charged me $15 joke crappy service You just stole my money B where people of Kt performance
23 aprile 2021
Non scritta su invito
Product Received
Owner contacted me, cleared everything up and got my product shipped out right away. Thanks KT Performance!
31 marzo 2021
Non scritta su invito
Risposta di KT Performance
If you can provide your order number or zip code, I'll be happy to look into this for you and see what is going on.
Ordered a Crown left fender for my 94…
Ordered a Crown left fender for my 94 YJ. When it came in Box was in pieces and it was a knock off of the fender. Part was warped from welding supports too high, sharp edges, looked like someone took a grinding wheel to it also it had pitted rust marks they primed over. I ordered a right fender from a real company and I painted and installed with no problems. The part was claimed to be new and you can't even find it any more on their website. He is giving me a hard time getting money back because he is putting claim in for shipping damage but how can you blame the poor quality of the item?
20 febbraio 2021
Non scritta su invito
Great cervice..
I read many negative reviews about ktp and I was hesitant to buy from them but I decided to give them a chance.. so I oder a fuel injector for my 2005 f250 6.0 and I received it within 3 days and I got exactly what I oder so I'm glad I oder it and now I just ordered 2 more injector and I will buy more as soon as I have more money 💰 I need 4 more ... thanks KTP ...
14 gennaio 2021
Non scritta su invito
Risposta di KT Performance
Thanks for the great feedback Roger! We look forward to working with you again soon.
Terrible company
Terrible company. They don’t even list dimensions on their site for bedliners and sent the wrong size. Zero help returning it! So I returned it, 2 months later, no refund, no return of calls from ‘Senior customer service rep Bailey Griner.’ Worst mistake I’ve made ordering from this nobody company online. Rude, incompetent, thieves! Very bad representation of an American company for e-commerce. One more reason to just stay at Amazon instead of trying to help small businesses out. Just look at how Bailey replies to the endless dissatisfied customers here at trustpilot! That will explain everything! One response, they say to their customer, we will not tolerate yelling or cussing our reps! Yeah okay, like you can do anything except refuse to refund them! Tough guys! My bedliner was about $300, maybe I’ll just donate it to these two guys who run this joke of a company. If you have to make money selling wrong, garbage parts (to steal the customers return) life must be hitting you hard. Bailey definitely needs the money more than I do, guy refuses to refund me or return a call. Merry Christmas loser.
1 dicembre 2020
Non scritta su invito
Risposta di KT Performance
Customer purchased a bed liner that specifically states on our website that it is 69" long. For some reason he thought it would fit his 78" truck bed. He has called our office 11 times with most of them yelling at our customer service reps and threatening them as well as using nasty derogatory language. He also sent some extremely violent emails, but we still worked hard to get him taken care of. We have multiple call recording that he even admitted to it being his fault for ordering the wrong product.
We sent the customer a return label and the customer placed a chargeback with his credit card company. We disputed the charge back because the customer was still in possession of the bed liner. The customer did finally send the liner back and we were not able to refund right away because it was tied up in PayPal do to the pending dispute that he had created earlier. It did finally clear the pending status and we refunded him on 12/4.
Draw Tite Hitch - Not a Good Company
I ordered a Draw Tite hitch for my
Toyota Sienna! Tracked it from UPS and it says that it will deliver on a Tueday. Waited it to be delivered but when I tracked the shipment again that Tuesday, it says that it will be returned back to sender because the address doesn't have a unit number! Called KT Performance, put me on hold and after 40 to 45 minutes the customer service lady offered me a refund!!! I said I needed the hitch so I won't cancel! I waited and waited, two to three weeks after, still no hitch! I called today and I was inquiring where my hitch is or when will it deliver... again, I was put on hold by a Jessica. 45 minutes after, she offered me a refund! I said I needed the hitch! She said that the hitch they sent me, got damaged so they are out of stock. They called the manufacturer, non in stock! Spoke to the supervisor, just offered me a refund! I took it and said, I would never ever order from KT Performance! They already knew that they are out of stock and the customer has been calling about what he ordered... still, no one lifted a finger to dial and call to inform the customer!!! Not a good company to invest your money on!
17 agosto 2020
Non scritta su invito
Awesome place for oem or aftermarket parts!
I recently purchased an order from kt performance and I spoke with bailey g in sales and he was a great help with finding out what I needed for my truck for specific applications. I just want to say great service and I will continue to purchase from here. Highly recommended.
15 luglio 2020
Non scritta su invito
Risposta di KT Performance
Thanks for the feedback Jeffrey!
I have recently visited KT performance…
I have recently visited KT performance and the girl jessie at the front desk was a huge help. Everyone was helpful and answered all my questions. They got me the parts I needed fast. I would recommend KT to anyone! I will definitely be going back and dealing with jessie!
7 luglio 2020
Non scritta su invito
Pizz poor service and a ripoff
I ordered humvee X door seals on May 15th for my doors after Mr. Bailey insisted he had oem factory door seals. I called and made it a point to make sure he knew that i needed the factory seals and not some aftermarket seals. He seemed to catch a little attitude because i wanted to confirm they were the right parts. He insisted they were and i let his attitude go unchecked because i just wanted my parts. I sent him $260 dollars. He charged me 20 dollars to ship even though the never ending audio while on hold states shipping is free on all parts over $100 excluding ltl orders which it wasnt. The doors seals arrive and they were generic rubber door seals i could have just bought off of ebay. I call after being on hold forever. Now he wants pictures of my door seals. I send him a picture. He stated he will send me a return shipping label.....i wait
..no label...i call the next day in the morning..states hes gonna send me a label..no label
.i call in the afternoon...He says hes going to send me my label..No Label...I call the next day...says hes going to send me a label..no label
.i call again and he wont let me talk to anyone but him...still havent gotten a label, havent gotten a refund....I checked my phone records..i have called kt performance 25 times and all ive gotten is 4 cheap knockoff humvee door seals that do not even fit my vehicle and an attitude. Im out $260 and now i have to dispute the purchase with my credit card company to try to get my money back. Its been 14 days. Bailey talks to people like he will never see them in person. I just want my money back so i can buy door seals from someone who knows what they are talking about. I hate to say this but i hope his Prius gets a flat and the wrecker he calls to change his tire for him charges him a lot. If you have a project you are working on dont waste your time with this company and dont take parts off your vehicle in anticipation of them sending the right parts. You will have to speak with the phone princess that knows nothing and everything and wont help you or even know what you are talking about
28 maggio 2020
Non scritta su invito
Risposta di KT Performance
Michael, I'm sorry about this issue with you order. I know that the label has already been sent and we still are planning on helping you with the return. But first I would like to lay some facts out to clear up the lies you have put out here.
When placing your order, this was a special order item that was ordered directly from the manufacturer of the HUMVEE vehicles. You advised that you have the factory X-Door, soor the seal was ordered for the factory X-Door and that is what you received.
The reason there was a shipping cost, is that this was a special order. Bailey could have just inflated the price to cover the cost of shipping, but he did not and charged you based off of the actual cost to keep your price low.
I'm sorry for the hold times we currently have. We are extremely short staffed due to the COVID-19 crisis and working through the call load as quickly as possible. Currently our call load is 5-10 calls on hold throughout most of the day. I do show that you called us a large number of times, however most of those calls you hung-up the phone while on hold in the call que and called right back. When you do that, it places your call in the back of the line ensuring it will take longer for you to talk to someone.
As far as 14 days, it has been 14 days since you placed your order. You did contact us that there was an issue until yesterday (5/28). Yesterday a shipping label was emailed to you. We have emailed it to you again today.
We have done everything for you on our end we possibly can. But we will not tolerate you yelling and cussing at our staff.
Bad customer service
I ordered a diablosport intune i2 programmer from KT performance for a 2007 GMC Sierra 5.3. I even left a comment in the description box with details on my truck.It was supposed to arrive on Thursday an extra day was added. Got it on Friday. Opened up the box and it was a Superchips programmer for a FORD!! Now I have been diligently trying to get my product or my money returned back to me. It is now Tuesday and still no product or resolution from this company after contacting them Friday morning letting them know they sent the wrong product and I was informed someone would contact me by end of day Friday, but nobody did. The guys at KT working on it seemed like they were trying to resolve the issue, but the supplier for KT Performance doesn't seem to care what they give you, nor do they pay attention to the comments on your order. Finally, after speaking to the guys at KT they got me a return label, but still don't have my product, and can't get it til I return the wrong product they sent. I have been totally honest in my review of this order and I will never place another order with KT Performance. I had to call KT performance on every occasion. I waited til 10a.m. one morning, lunch time another, and 3 pm another day before I called them, because they had not contacted me as I was told. That's why we were in contact everyday. By the way, I placed this order April 14th today being May 5th, 2020 and I still don't have my money after returning the product, but was sent an email confirming my refund yesterday.
21 aprile 2020
Non scritta su invito
Risposta di KT Performance
Timothy, I'm sorry that you feel the need to lie in your review. We have spoken with you at least 6 times since you reached out to us. You actually got off the phone with Bailey less than 30 minutes before writing this review.
Yes, the distributor did ship out the incorrect item and we are getting it picked up from you and having them send you the correct product. I am a little surprised by this review also because you have been (at least said you are) understanding of the situation in your phone conversations with Bailey, Lewis & myself.
But rest assured, even after you have left this false review, we are still going to get this issue resolved for you.
Honestly not a good company to deal…
Honestly not a good company to deal with. Got the runaround from Bailey and Jessie On why my parts did not arrive. In the end they forgot to ship them out on the day I ordered them (on time for the shipping deadline.) They overnighted them to me but guess what ups doesn’t do Saturday overnight delivery! Had to rent a car for another week because parts did not get there as promised so I could complete the job on the weekend. They said they would refund some of my money back after two weeks got told I’m out of luck and they weren’t gonna do anything for me. I would not use this company . Not customer service orientated they will feed you a line of BS because They don’t care! Parts where as described but other than that 👎👎👎👎
21 febbraio 2020
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.