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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Myself and my daughter queued up to go to KStars. The queue was fast moving, and the staff were excellent at keeping everyone updated. Shopping in K Stars was a fantastic experience ( especial... Leggi di più

Valutata 5 stelle su 5

I found KSTARS through their social media and decided to give them a go as I’m always buying CDS! They really did not disappoint. Fast delivery, excellent customer service and lovely staff, well packa... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

K-stars is my go to kpop shop / shipper in the UK. Their prices are super competitive for the reliability and security they offer. The staff are super nice too - always friendly and super helpful wh... Leggi di più

Valutata 5 stelle su 5

I found kstars last year & I think they're one of the best kpop stores around.. I've ordered so many times, they're so kind & if I have any problems with anything they're always so sweet & help as bes... Leggi di più

Dettagli dell'azienda

  1. Centro commerciale
  2. anche in
  3. Negozio di CD

Scritti dall'azienda

We are a leading UK supplier of Kpop albums and merch! Importing Korean and Japanese goods for international fans to purchase


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

365 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(365)

14 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Brilliant company fast delivery

The Experience I had was amazing it was my first time using K Stars I ordered (G)I-DLE tour dvd it came with in 2 days then I pre ordered there new album and it arrived with in 1 week after release I couldn’t not recommend K Stars enough

25 gennaio 2024
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Risposta di K Stars

Thank you so much! I'm really glad you had a positive experience ordering from us :)

Valutata 5 stelle su 5

Great customer service

Great customer service, well packaged and shipped quickly. Email updates on when delivery is expected. Just fabulous! Thank you!

25 gennaio 2024
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Risposta di K Stars

Thank you for your fantastic review! We're delighted to hear you enjoyed our service and item. Your kind words mean a lot to us. We look forward to serving you again :)

Valutata 1 stelle su 5

please make changes

i really used to like coming here in 2022, however it’s not an entirely enjoyable experience anymore.
most of the time the staff don’t really want to deal with you, they often have an annoyed demeanour about them - as if you’re bothering them by being a customer.
i want for an interview for a job here in december 2023 however, because i didn’t know every single thing about every group, i didn’t get the job.
recently they installed a massive photo booth in the store which they had to take an aisle of merchandise out to fit it in there, resulting in the store feeling empty. the photo booth also costs £8 to use as a minimum.
as many other reviews have stated, the staff have biases towards groups (nothing wrong with that) which they make very known on social media.
one thing i can appreciate is they saw the criticism about prices and i have noticed some albums have been reduced in price.
i really do hope changes get made soon as this is the closest kpop shop to me and i did use to enjoy going there.
thank you

12 gennaio 2024
Non scritta su invito
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Risposta di K Stars

Thank you for your review! I apologise if staff have ever made you feel like they don't want to help, we try to always be positive and welcoming to customers, so hopefully this was only an odd experience. We remember interviewing you and all of us chatting a lot, so I'm sorry if you've had a bad experience since then!

We don't require staff to know everything about Kpop, but it is necessary that we hire people who at least know a lot of the biggest groups and companies so they're able to help customers find what they need and work efficiently, this is the most important part of our job so it unfortunately is a big part of the interview as we're supposed to be Kpop experts! We get 200+ applications for each role so it is very competitive so sometimes we sadly will just have to choose another candidate, but we always welcome people to apply again next time

We are doing our best to keep albums as cheap as possible so hopefully we can keep reducing prices where possible :) I hope we can see you again soon for a better experience!

Valutata 5 stelle su 5

Best Kpop store to order from in my opinion

I will definitely order from here again! Well packaged and always arrives safely. A lot of the time my mum buys from here for me at Christmas and birthdays and there is never anything wrong! There was an album I ordered that wasn’t in stock due to no more printing but they contacted me and gave me options around this and were lovely people to communicate with

25 dicembre 2023
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Risposta di K Stars

Thank you for your wonderful review! It's great to know our team could assist you with the out of stock album. We look forward to serving you (and your mum) again soon!

Valutata 5 stelle su 5

Always amazing

Always amazing - the staff are super friendly, the orders are shipped quickly, don’t have a single bad thing to say about it.

25 dicembre 2023
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Risposta di K Stars

Thank you for your fantastic review! We're delighted to hear that you're happy with our service and speedy shipping. We look forward to serving you again soon :)

Valutata 5 stelle su 5

great albums :)

i ordered a le ssera and skz album, they both came rlly well packaged (i could barely get them out lol) and some sleeves. everything was great and they came fairly quick considering i ordered on christmas day!! thank you sm i will def be ordering again! <3

25 dicembre 2023
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Risposta di K Stars

Thank you for your wonderful review! We're glad your LE SSERAFIM and Stray Kids albums arrived well-packaged and quickly. We appreciate your support and look forward to your next order! <3

Valutata 5 stelle su 5

Amazing service as always

Amazing service as always, items packed really securely and arrive very fast.

26 dicembre 2023
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Risposta di K Stars

Thank you for your kind review! We are glad you are satisfied with previous orders, and hope we continue to provide you with good service!

KStars Team (Cat)

Valutata 5 stelle su 5

Everything was packaged really well and…

Everything was packaged really well and arrived very quickly!

26 dicembre 2023
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Risposta di K Stars

Thank you for your kind review! We are glad you are happy with your orders, and hope we continue to provide you with good service into the future!

KStars Team (Cat)

Valutata 5 stelle su 5

Very quick delivery

Ordered at midnight on Boxing Day (26th) and came on the 29th. It was second class tracked delivery so I wasn’t expecting it so soon. Was also wrapped very well inside with no damage to anything. Will definitely order again.

26 dicembre 2023
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Risposta di K Stars

So glad to hear your order arrived so quickly! I will pass this on to our warehouse team who manages online orders, to celebrate their hard work! Hope to continue to provide good service in the future :)

KStars Team (Cat)

Valutata 5 stelle su 5

love!

have ordered from here many times, products are always sent out quickly and packaged safely

25 dicembre 2023
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Risposta di K Stars

Thank you for your review - I am so glad to hear you have had multiple good experiences shopping with us! I hope you continue to have only positive experiences with us :)

KStars Team (Cat)

Valutata 5 stelle su 5

I love it!!!!

It was my first purchase with k-stars and the process was good and smooth, I was kept up to date with the delivery. Overall I loved it.

24 novembre 2023
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Risposta di K Stars

Thank you for your positive review of KStars, and for making your first purchase with us! We hope you have many more positive experiences with us!

Valutata 5 stelle su 5

Perfect

Delivery was quick and packaging was good, I loved it!

26 ottobre 2023
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Risposta di K Stars

Thank you for your positive review! We appreciate you supporting KStars

Valutata 5 stelle su 5

Amazing service thank you!!

Amazing service, quick delivery, packed so well

26 ottobre 2023
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Risposta di K Stars

Thank you for your positive review, we are delighted you are pleased with your service

Valutata 5 stelle su 5

Excellent!

I’ve been to the shop in person throughout the years and ordered online and both have delivered amzing customer service and are always so kind and happy to help! They always make sure to package well and deliver quickly!

25 ottobre 2023
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Risposta di K Stars

We are so happy to hear you have had positive experiences in store and online, we appreciate your support of KStars

Valutata 5 stelle su 5

KSTARS review!

I found KSTARS through their social media and decided to give them a go as I’m always buying CDS! They really did not disappoint. Fast delivery, excellent customer service and lovely staff, well packaged…I couldn’t have asked for anything more from them really. They’re definitely my go to when I’m wanting to order anything kpop, I definitely recommend!!

23 settembre 2023
Non scritta su invito
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Risposta di K Stars

Thank you for leaving such a positive review of our store, we are delighted your first experience with KStars has satisfied you, we hope you have many more positive experiences with our store!

Valutata 5 stelle su 5

Brilliant service

Brilliant service.
Quick delivery. Great range of products. Spoke to a staff members via email about a stock inquiry and they responded almost immediately and were super friendly and helpful.

26 ottobre 2023
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Risposta di K Stars

We are pleased to hear you are happy with the service you received, thank you for leaving a positive review!

Valutata 5 stelle su 5

Online order review

I made a large order online through their shop and I was extremely pleased with the fast delivery time and overall packing of the order. I had an album that was very well secured with bubble wrap and came completely intact no damage at all. I also had some photocards and a poster along side this which again were packaged within protective sleeves and cardboard to keep the poster flat and safe. Amongst my order came some super cute Ateez freebies which I was really happy with. Would love to visit the store one day in person as it looks great on Instagram and the staff seem lovely. 10/10 business and I highly recommend the shop for any kpop needs as they are super reliable whenever i need to order. Many thanks to the K Stars team :)

25 ottobre 2023
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Risposta di K Stars

Many thanks for such a positive review of our store, we are so pleased you are happy with the service you received! We hope you can visit the store one day! Thank you

Valutata 5 stelle su 5

Great packaging and fast shipping!

I recently ordered from K Stars and was very impressed with their packaging and shipping. My order arrived quickly and was packaged very securely. I would definitely recommend them to others!

4 agosto 2023
Non scritta su invito
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Risposta di K Stars

We are happy to hear you are pleased with the service you received, thank you for leaving us a positive review!

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