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Dettagli dell'azienda

  1. Azienda di automazione
  2. Azienda di software
  3. Rivenditore di software

Informazioni fornite da varie fonti esterne

Kofax Inc. Founded in 1985, Kofax provides process management, robotic process automation, e-signature, and mobility and customer communication services to 25,000 customers in 70 countries throughout the Americas, EMEA, and Asia Pacific.


Informazioni di contatto

  • Laguna Canyon Road 15211, 92618, Irvine, Canada

  • kofax.com

1,9

Scarso

TrustScore 2 su 5

14 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

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Valutata 1 stelle su 5

Don’t switch to Kofax…

Kofax is so slow to load and does not work well with Adobe. It is not user friendly. My firm switched from Adobe to Kofax because Kofax is cheaper. We all hate Kofax and wish the firm wasn’t so cheap. Kofax makes my job processes less efficient, more stressful, and incredibly frustrating. If you are thinking of switching from Adobe, DON’T.

18 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Arnaque

Vous payez une licence à vie est lorsque vous changer de PC, impossible de la réactivé, motif le nombre de d'activation a été atteint, ceci s'appelle de l'escroquerie !!!
Maintenant cela s'appelle "Tungsten Automation"
Société à bannir !!!

5 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Bought a scansnap scanner richo

Bought a scansnap scanner richo, came with Kofax. Only you can’t download a functional copy, downloads an unusable file with a .dmg ending. Now can’t use it before my holidays are up as you can’t contact anyone. Says they are closed even though the date is not one of the closed dates. Pretty unprofessional company

30 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Kofax no more

I've used Kofax for years, since it was Power PDF. It recently quit working - I bought an upgrade, assuming the problem was a Windows update that had recently been added to my work PC. It's been nothing but buggy and dysfunctional ever since. Today, when the handwritten signature feature quit working, I threw in the towel and switched to Acrobat. It's not a good value if it doesn't work.

15 ottobre 2024
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Logo di Kofax

Risposta di Kofax

Hi Carrie,
We would be curious to know more about your issue!
If you bought a new version, I'm assuming the desktop advanced you should have customer support available.
Feel free to send me a personal email at gordon.young@tungstenautomation.com.

Best,
Gordon Young
Sr Product Marketing Manager

Valutata 1 stelle su 5

POWER PDF ADVANCED HORROR SHOW

When using CTRL + C, CTRL + V to copy paste text into another box using this software, will usually copy and paste the entire field, the box and all. I had their customer service remote viewing 2 times, and remote controlling my computer once to try and fix this error, they REFUSE to escalate this issue, without me letting them on my computer again and me taking a video of the encounter. Last I let them control my PC, they messed with something in my registry I assume that completely bricked my microsoft products. Everytime I opened something microsoft, it would freeze and crash the application, I had to reformat to fix the error. Since they continually want me to waste company hours in fixing their problems, and be their test dummy for prototype applications, I am unable to get this resolved satisfactory.

30 ottobre 2023
Non scritta su invito
Valutata 1 stelle su 5

Nicht mehr nutzbare Software/ Grausiger Support

am 30.08.2023 musste ich feststellen das ich nach einer PC Neu Installation meine Software Power PDF Standard 3.x nicht mehr aktivieren kann. Offenbar wurde der Aktivierungserver für das Produkt offline genommen der Hardcodet in der Software hinterlegt ist. Die vorhandene Seriennummer reicht nicht mehr aus um die Software zum laufen zu bekommen. Habe mich daraufhin an den Support gewendet und meine Seriennummern sowie meine Hardware ID´s zugesendet mit der beschreibung des Fehlers und um Erstellung eines Aktivierungskeys gebeten. Antwort des Supports war, die Software die ich einsetze ist OEM und ich soll mich an den Druckerhersteller wenden. Der Druckerhersteller verweist mich an Kofax da die den Aktivierungscode nicht mal erzeugen können da dies über den Aktivierungsserver bei Kofax läuft bzw. Nuance die Hersteller des Produktes ursprünglich waren bis Kofax dies übernommen hatte. Nun kann ich die Software nur wegen einer Neuinstallation in die Mülltonne werfen weil Kofax/ Nuance die Aktivierung verhindern. Werde nun nach nem Konkurrenzprodukt schauen, ganz sicher nichts mehr von Kofax werde es meinen Kunden auch nicht mehr empfehlen. Auch wenn die Software überall wie Ebay, Amazon weiterhin käuflich erwerbbar ist.

30 agosto 2023
Non scritta su invito
Valutata 1 stelle su 5

DO NOT USE

I bought PDF converter from Nuance which stopped working recently. Nuance technical support told me that part of the business had been transferred to KOFAX. KOFAX do not answer emails with generic titles such as gmail and don't have a telephone support in the UK. Clearly they do not support people with ex Nuance licences. DISGUSTED. I will happily correct and update this review if KOFAX respond to an email I sent to their info email.

19 aprile 2023
Non scritta su invito
Valutata 1 stelle su 5

Kofax are very unrealiable

After purchasing Nuance PDF a number of years ago the software suddenly stopped working and plastering a Trial Version note on all my PDF's. Apparently Nuance was purchased by Kofax which caused teh problem in the software update. After months of messing about and me stupidly trusting their Tech support to take control of my PC the problem still wasn't solved. Kofax supply the exact same software branded Kofax instead of Nuance but they would not give me a licence key even though I had already purchased the Nuance one several years previously. A set of crooks. Do not trust this company. Neither logic or honesty figures in the way their company operates. They had me messing about for a long time without the PDF conversion facility for my small business.

2 dicembre 2022
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Valutata 1 stelle su 5

Worst Customer Support EVER

On 26 December 2022, I submitted a support ticket because of a problem in Kofax Power PDF Standard. Over the course of the next almost 60 days I responded to multiple requests for supporting files and screen shots. In the course of doing so, I was able to pinpoint for them that the problem lay in some difference between the way Power PDF Standard and Power PDF Advanced display documents. Ultimately, they told me they had fixed the problem for volume corporate licensees, but they refused to provide me (an individual retail licensee) with any fix, upgrade, refund, or any solution at all. They were rude about it, too. This was an experience worse than no customer service at all--essentially, I worked for them for free. I will never buy or license another Kofax product again.

26 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

Not user-friendly, far inferior to Adobe

KOFAX PDF is not user-friendly AND I am unable to do the following:
-unable to edit all objects within the PDF
-unable convert the PDFs to be completely editable
-unable to edit text that is unsuccessfully converted to editable
-unable to place an image with zero transparency
-unable to place an image on top of a KOFAX shape (e.g. rectangle) with zero transparency
-unable to delete specific lead lines on the image
-unable to match the text format already in the PDF
-unable to paste in an image from another source (e.g. snipping tool)
-unable to have multiple PDFs open for editing without the software crashing
-unable to recover edited PDFs after the software has crashed

The PDFs I need to edit are years old and were scanned from paper copies. The PDFs are highly classified in nature and cannot be recreated in AutoCAD or SolidWorks without multiple levels of approval from government agencies. I have spent literally hours trying to edit PDFs that would have taken minutes with Adobe Acrobat. Spend your money on software that works!

1 agosto 2022
Non scritta su invito
Valutata 1 stelle su 5

Impossible to contact Kofax

Tried to contact Kofax, there is no way to send anyone an email, all they want to do is sell sell sell.
Paperport is a fairly good programme but seems to attract the bottom feeders.....Nuance and now Kofax. I ditched Paperport once and it looks as though it is a dead duck forever.

2 aprile 2021
Non scritta su invito
Valutata 1 stelle su 5

Untrustworthy tech/sales people.

I messaged their sales department to ask if their pdf software (formerly Nuance) converts to MS Publisher. They wrote back, "Yes, Publisher too. " I asked why I couldn't make the trial version do that and they were just evasive. Well a lie is a lie - but a sale is a sale, so why should they worry?

29 dicembre 2020
Non scritta su invito

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