I ordered some cast iron enamelled products. One arrived chipped on the handle and lid. A quick email and a picture later my damaged item was replaced with no hassle at all. Honestly - the best custom... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Leggi di più
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Ordered two items. Took ages for them to tell me one wasn't in stock. I agreed to a different colour of item (which takes ages as they take days to reply to any communication), they dispatched but... Leggi di più
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and h... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Informazioni di contatto
London, Regno Unito
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,6
Nella media
368 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 72% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Blunt knife but no return
I bought a Wusthof Classic 8" cook knife from Koch and Kochin. I appreciat that the knife was delivered promptly. However, the knife was unexpectedly blunt and I can't help to sharpen it after 2 days of use. No one would accept such a knife at this price....
Is it a very old stock that got blunt for long storage? Is it because of the poor QC from Wusthof? Is it even a fake Wusthof? I don't know. All I know is I can't return the product for refund as one of the refund condition is that the product must be "unopened and unused". That doesn't make sense. If you don't open and try it, how do you know the product is faulty?
Would never buy from Koch and Kochin again!
22 marzo 2024
Non scritta su invito
Risposta di Koch & Köchin
Hi Hansyc,
Thank you for reaching out.
We received your negative feedback on Trustpilot, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
My knives were well packaged
My knives were well packaged. Arrived on time
They were exactly as described in the advertisment.
Great value for money.
Will be purchasing in the future
27 marzo 2024
Risposta di Koch & Köchin
Hello Christine,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Great price, great service
Great price. Great service. I love you guys. Kiss me x Kiss me now
26 marzo 2024
Risposta di Koch & Köchin
Hello Christ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Risposta di Koch & Köchin
Hello Kitty,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
I bought to replace a knife and it’s…
I bought to replace a knife and it’s simply no in the same league
26 marzo 2024
Risposta di Koch & Köchin
Hi John,
Thank you for reaching out.
We received your negative feedback on Trustpilot, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
Ordered Swiss Army knife and paid via…
Ordered Swiss Army knife and paid via PayPal. Didn’t receive order confirmation and when emailed company they were slow to respond.
24 marzo 2024
Non scritta su invito
Great buying experience!
Victorinox Huntsman was listed at a 41% discount in your recent sale. It was so competitively priced that I couldn't resist ordering one, and it arrived two days later - ahead of schedule. I love it!
16 marzo 2024
Non scritta su invito
Risposta di Koch & Köchin
Hello Luke,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Diabolical Customer Service
I bought a Nouvo cast iron pan from this company and the pot when rusty with my food still in the pot. I had followed the instructions of how to us the pot and it still went rusty. I tried seal with oil even though I shouldn't have to as it was pre seasoned.
I have tried contacting via online chat which is rubbish and also emailed
customer service, but the service is diabolical as no one response to you. There is no telephone number or address.
23 gennaio 2024
Non scritta su invito
Risposta di Koch & Köchin
Hi Jenny,
Thank you for reaching out.
We received your negative feedback on Trustpilot, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
Risposta di Koch & Köchin
Hello David,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
As described on time perfect 5*
26 febbraio 2024
Risposta di Koch & Köchin
Hello Selvaraj,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
No problem
Ordered on a Saturday and delivered on the Tuesday. Great product at a great price. Would use again and would definitely recommend
26 febbraio 2024
Risposta di Koch & Köchin
Hello Allan,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Risposta di Koch & Köchin
Hello Toby,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Money taken but no delivery
Ordered a knife set a month ago. Money taken but nothing delivered. Chased up with emails to support twice and not heard anything back. Won't be buying anything from them again and based on my experience wouldn't recommend others to use either.
20 febbraio 2024
Non scritta su invito
Risposta di Koch & Köchin
Hi Eleanor,
Thank you for reaching out.
We received your negative feedback on Trustpilot, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
Quick reliable and great vendor
29 gennaio 2024
Risposta di Koch & Köchin
Hi Stephen,
Thank you for taking the time to leave your review. We are delighted to hear that you had a positive shopping experience with us. If you have any questions or concerns, please do not hesitate to contact us, and we will be happy to help you.
We hope to see you again soon! Have a great day and take care.
Best regards,
Cherri
Very happy with knife set
29 gennaio 2024
Risposta di Koch & Köchin
Hi James,
Thank you for taking the time to leave your review. We are delighted to hear that you had a positive shopping experience with us. If you have any questions or concerns, please do not hesitate to contact us, and we will be happy to help you.
We hope to see you again soon! Have a great day and take care.
Best regards,
Cherri
Order was quickly delivered.
29 gennaio 2024
Risposta di Koch & Köchin
Hello Jenifer,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Top for Wusthof!!
Great choice of products, competitive price and quick delivery. Brilliant service. ⭐️⭐️⭐️⭐️⭐️
29 gennaio 2024
Risposta di Koch & Köchin
Hi Justin,
Thank you for taking the time to leave your review. We are delighted to hear that you had a positive shopping experience with us. If you have any questions or concerns, please do not hesitate to contact us, and we will be happy to help you.
We hope to see you again soon! Have a great day and take care.
Best regards,
Cherri
Delivery is supposed to be 3-5 days…
Delivery is supposed to be 3-5 days ordered over a week ago now and had no updates at all nothing to say it has been shipped absolutely pathetic.
27 gennaio 2024
Non scritta su invito
Risposta di Koch & Köchin
Hi Lucy,
Thank you for reaching out.
We received your negative feedback on Trustpilot, and we sincerely apologize for the inconvenience caused.
Can you please reach out to us with the requested information, so I can assist you with this issue?
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
Cherri
Quick service and good pricce
29 gennaio 2024
Risposta di Koch & Köchin
Hi Nigel,
Thank you for taking the time to leave your review. We are delighted to hear that you had a positive shopping experience with us. If you have any questions or concerns, please do not hesitate to contact us, and we will be happy to help you.
We hope to see you again soon! Have a great day and take care.
Best regards,
Cherri
Great place to buy your Kitchenware at…
Great place to buy your Kitchenware at reasonable prices. Goods delivered in perfect condition and within timescale stated. Highly recommend.
26 gennaio 2024
Risposta di Koch & Köchin
Hello John,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
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