I ordered some cast iron enamelled products. One arrived chipped on the handle and lid. A quick email and a picture later my damaged item was replaced with no hassle at all. Honestly - the best custom... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Leggi di più
L'azienda ha risposto
Ordered two items. Took ages for them to tell me one wasn't in stock. I agreed to a different colour of item (which takes ages as they take days to reply to any communication), they dispatched but... Leggi di più
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and h... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Informazioni di contatto
London, Regno Unito
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,6
Nella media
368 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 72% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Dreadful customer service
I bought a Swiss Army knife as a gift for a friend's birthday and selected 'gift receipt'. I received an email telling me that it was being sent from a different warehouse and that a gift receipt therefore couldn't be sent. What actually was sent to my friend was a copy of the invoice showing the price.
I am really unhappy about this and have sent ten emails trying to voice this only to receive completely robotic replies
"
Thank you for getting in touch!
We were unable to pack the gift receipt in your order.
Please do not hesitate to reach out if you require any further assistance."
Trying to escalate this but frustratingly keep getting the same dumb response.
12 agosto 2024
Non scritta su invito
Cheap powerful and amazing
29 luglio 2024
Risposta di Koch & Köchin
Hello Mrs Penny,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Order satisfaction
I ordered x2 Swiss cards on 3rd August and received a package on the 8th with only one in. I contacted Koch & Kochin who replied very promptly to my query and looked into it, by the 10th August I had received my second card. Whatever error had occurred initially I don’t know but the company sorted the problem swiftly without any quibbling and so I am a happy customer.
10 agosto 2024
Non scritta su invito
Risposta di Koch & Köchin
Hello Joanna,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
A speedy and pleasant transaction.
All of the items arrived within a few days of the order. Comms from the system were good especially as the items ordered at the same time were dispatched at different times.
29 luglio 2024
Risposta di Koch & Köchin
Hello Timoty,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Better than a knife block!
A great set of knives for the price and super fast delivery I’m pleased all round,bought another set for my daughters birthday straight away👍
29 luglio 2024
Risposta di Koch & Köchin
Hello Richard,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Risposta di Koch & Köchin
Hello Janet,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
ARRIVED QUICKLY
26 luglio 2024
Risposta di Koch & Köchin
Hello Dave,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Unfortunately you sent a completely…
Unfortunately you sent a completely different pan set to the ones I ordered for my friends moving in gift.So I had to buy another set of pans local to them when I visited as we wouldn’t have been able to cook.I have sent you various emails explaining and requesting a refund as I am very much out of pocket.However you have chosen to ignore all my emails.This is not acceptable and I am suffering financially because of your mistake.
16 luglio 2024
Non scritta su invito
Great product on time delivery
25 giugno 2024
Risposta di Koch & Köchin
Hi Al Quinnell,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Risposta di Koch & Köchin
Hi Natalie,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Risposta di Koch & Köchin
Hi Nick,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Risposta di Koch & Köchin
Hi John,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Not delivered
28 giugno 2024
Risposta di Koch & Köchin
Hi Kevin,
Thank you for getting in touch.
We've received your feedback, and we apologize sincerely for any inconvenience caused. Please send us a message so that we can address this issue promptly.
We appreciate your efforts and are committed to ensuring our customers' satisfaction.
Best regards,
Cherri
Risposta di Koch & Köchin
Hi Brian,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Risposta di Koch & Köchin
Hi Margaret,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good item and a fair price
26 giugno 2024
Risposta di Koch & Köchin
Hi David,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Plenty of knives to choose from
Very easy to find what I needed a really good selection of knives.
25 giugno 2024
Risposta di Koch & Köchin
Hi Muvva,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Convenience and delivery times
25 giugno 2024
Risposta di Koch & Köchin
Hi Mr Dickie,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Ordered a Swiss army knife that I'd…
Ordered a Swiss army knife that I'd seen for a good price but it was always out of stock so when I saw it in stock I quickly ordered one but I guess I was too slow as it said out of stock. A few weeks passed by and I'd keep checking the website and to my surprise they were back in stock again so I ordered one and 3 days later it was delivered. Been wanting one of these for ages maybe even a couple of years now. Thankyou.
Ordered on the 4th June.
Despatched on 5th June.
Delivered by RM 48 7th June.
4 giugno 2024
Non scritta su invito
Risposta di Koch & Köchin
Hi Anon,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
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